12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Spokane Valley

This is my second purchase with Autonation. My first experience was better. First, Autonation listed a vehicle online that we wanted to see that was not ready to be driven off the lot. It was waiting inspection and detailing. We were not able to drive it because the keys were locked in a tech's tool box. We had to return 2 days later to do that. We returned and drove it and wanted to purchase it. I asked if we could come back and purchase it when it was lot ready. I was told by their manager they could not do that and if I left it would go back on the market. Manager Jeremy was all about policy and procedure than my needs as a customer. I was in an automobile accident and still recovering. It was dinner time and I had my small children with me. I asked if I could leave so I could feed my kids while they prepared the paperwork and I could sign. I couldn't do that or I would loose my place in line with the finance person. I was able to leave the first time I purchased my car. We waited two hours and the person we were to see took forever with a customer. There were two finance people who were not with customers. I asked if they could see us, I was told no because of their policy regarding rotation. Interesting enough 2 hours later one of the other finance people ended up with us. Guess our finance person made his quota so we were handed off, no explanations. Once in, it was top down selling of prpducts I did not want. Saying no the first time was not enough. Beware that you will have to say no 3 times. First offer is almost four thousand, than you get the costco price at 3000, and the best and final offer is the employee rate at almost 2000. I kept getting offered financing options when I already told them it was a cash sale. We have to return for detailing on a third trip. We spent 2 days, and over 8 hours and only really got to drive one car. More time was spent jumping through hoops than enjoying the experience of car shopping. Had I thought things through I would not car shop month end or year end. This is when quotas matter more than the customer needs. It is a no haggle place so there won't be any benefit to the customer to do so. If you are injured or have small children this would not be the place to have your needs met. I had my children because I was expecting a test drive visit only, not a purchase. My vehicle is now a reminder of what it took to purchase it. Bob Allen was the best part of the experience. Autonstion is connected to each other so one sales person is suffice to drive you around lots for used cars. I was not heard, my needs as a customer was not met and not once did I get an apology for my inconvenience. All I was told was my car was a great find. I apologize that I was not interested in small talk with Jeremy when I knew he did not hear, understand or care about my needs. What I heard is you don't get the car if you leave and we won't hold it for you till after it is detailed. Its good enough, come back and we will detail it. Who asks for money upfront but sells unfinished products? Autonation Toyota does. My fear is they rushed the inspection on our vehicle. Hoping not to car shop anytime soon. Based on my phone experience with Larry Miller dealerships, I will try them out for my next purchase. Also for my servicing needs.

sandra 0 Jan 1, 2020

Short version, consider purchasing from another location. Toyota is a great brand there is no question about that from this reviewer. Tundra, Tacoma and the 4runner are all legendary for a reason and this dealer does sell them all. However I look at the whole buying experience not just the item's being sold. This particular dealer sells both new and used vehicle's so let's start with the used side first. On the used side they have a no haggle pricing policy. This means that the price they have marked is the only price point they will sell the vehicle for. The price point on these used, dilapidated and sketchy vehicle's is outrageous. Most are just a few thousand shy of a brand new one. Only the used one's are nasty and have either no warranties (because they are nasty) or very limited one's. So for roughly the same price you can buy new and skip that whole questionable at best portion of this dealer's inventory. Next is their new vehicle side. The new vehicle side boasts what you would expect to see and unfortunately some thing's you wouldn't. They do have a fair assortment of vehicles to choose from and this is definitely a plus. What they lack is any originality whatsoever. Every vehicle looks pretty much the same as the next. They didn't have any new vehicle's that included customized upgrades like lifts, winches or ya know what people actually want who are under 60 year's old. The area around the dealership is sketchy at best though the dealers property was clean and felt safe so that was nice and appreciated. Inside most of the employee's we came across weren't very friendly or helpful less one. As we were leaving a salesman flagged us down and having seen we weren't being helped came to apologize. Of course that was very much appreciated and one of the main reasons why this reviewer gave 3 star's and not just one. In summary it's definitely not the worst dealer in the Spokane area ( hence the 3) but certainly not the most impressive either. So unless you're looking for a very bland and less than exceptional buying experience and vehicle this reviewer recommends that you find another Toyota dealer.

Truth Betold Dec 11, 2019

I had a lot of different services completed on my 2012 RAV 4 for its 90,000 mile service schedule. Andrew took the time to preview each service with me. He explained what they involved and provided cost estimates. Andrew introduced me to Nick as we completed the check-in process. Nick would be supervising my service. I told both men that in the past, I'd paid for a scheduled mileage service with a different service provider - and found physical evidence that the other dealership did not complete an item on the receipt that I'd been charged for. That dealership did not apologize or refund my money. They lost my trust completely. My experience yesterday was the complete opposite of that. Andrew and Nick were welcoming, professional and friendly. I was offered the use of a rental car for the day, which I didn't expect and really appreciated. Every service my car needed was explained to me beforehand, and I had several questions, which were answered patiently and in terms I could understand. Throughout the day as the car was worked on, I received calls from Nick about the results of the multi-point inspection, when my car was done and how the work had gone. When I arrived to pick the car up, everything on my invoice was explained again, and the part and labor amounts were either at the levels I'd been given as estimates, or just below. I even received a call from Nick after I left - he'd seen me return after pulling away from the dealership, and wondered if everything was all right with my vehicle. (I'd forgotten my water bottle and came back for it a couple minutes after leaving.) Toyota has consistently shared excellent customer and mechanical service with me in the 7 years I've had my RAV. Both my husband and I own Toyotas. There has never been a time we doubted the reliability of what we've been told, and the quality, timeliness and convenience of work done on our vehicles has been top of the line every time. Nick (and Andrew) made me feel comfortable, well taken care of, and informed about the process. Toyota is extremely well represented by the efforts these men give to being courteous and professional.

Katie Nesbitt Jul 20, 2019

We came in to buy a used car we had seen online - as we entered a salesman named Ty greeted us and began helping us with what we came in for. Ty was an amazing salesman - not too pushy - patient - personable. We really enjoyed working with him as we wanted to make sure this was the right car for us. We agreed that we would go ahead with the car after a few hours of going back and forth and leaving and then coming back - we signed the papers and then had to wait to do all the financial portion of the purchase. We had to wait a few hours (not a big deal - car buying isn’t assured to be swift) - after 2 and a half hours of waiting we got into the finance office to finish our paperwork (& the part where they push every warranty and coverage known to man on you). We had already made up our mind that we did not want a warranty or GAP coverage through them as we could get it cheaper through our credit union (and to be frank the last 3 car purchases we added warranty’s and didn’t use them once) - so I was willing to risk it this time. After being in there for a bit working with one of the finance consultants he had his manager (Brian) come in to help print off some paperwork we had to sign before we could leave - realized we didn’t get a warranty or gap and tried pushing it on us again and claimed that with his age he has had much more experience than us and can assure us we need these warranty’s (not our first rodeo). After saying no for the 1000th time - he tried adding GAP coverage once more ($449 is there price - and I told him I didn’t want that because our credit union gave it to us for $349) and started saying that we can only do it then and there and after we sign we can’t change our minds which was not true information. He was blatantly rude and incredibly childish in his approach to upsell us - after saying no once more for their Gap coverage and calling him out in his false information he threw his pen down on the desk and walked out on us. I do not recommend Toyota’s auto nation in Spokane Valley - most unprofessional car buying experience we have ever had. Ty was amazing but the Financial Manager Brian was not - expect to be manipulated and talked down to. If you decide to purchase a vehicle from here assure you know what you are talking about and doing because they will not let up for the entire 60 minute process of paperwork signing if you decline all of the Warrenty and Coverage offers.

Gage Lang Jan 29, 2019

I walked on to the Spokane Valley Autonation lot as an intended practice run for the dealership through which I thought I’d end up buying my truck. I wouldn’t have guessed the experience I’d have would bring me back a week later. Drew Charnos met my parents and I within minutes and I couldn’t have been luckier. I’d done hours of research on my Tacoma, had never been to a dealership before and came in guns a blazin’, assuming the worst of salesmen so I was feisty to say the least! Drew and his team were so polite and so professional. I felt very comfortable negotiating and discussing things openly with them. Drew spent over 4hrs with us that first day and we had so much fun! I did end up visiting the competing dealership one state over, and although they were very friendly, it was an easy choice for me. I can’t say enough good things about Drew Charnos, Ron Lollis, Corey Moore, and Vincent White. Drew is so incredibly knowledgeable, not only with my Tacoma but with cars in general. I’d trust him with any car, any question, any time, hands down. I trust him as much as my dad, and that’s saying something! The fact that the two of them seemed like long time friends was also significant for me. Not only was Drew able to meet my price points but he was able to find me a truck in my exact specifications, exact internal/external packages, in the color I wanted. The Tacoma double-cab, long-bed are not as common and quite hard to find. Several of my friends had to give up and get the short-bed because they couldn’t find a LB. Drew worked hard to find me my truck! The car and price points I was familiar with but the financing portion I was drastically underprepared. Corey Moore is a finance guru and I honestly felt 100% comfortable with what he was telling me and what I was walking away with. He jumped through hoops to give me the absolute best package at an affordable rate. I feel like I learned a lot about financing in general with him. He even gave me some rad tips and tricks for modifications after market! Overall, I now know that negotiating price with dealers isn’t as fuzzy as I’d once thought. The price and value of vehicles is easy to find if you do the research, and everything is out in the open if you look for it. That being said, in all honesty, I probably could've gotten the price I wanted from any dealership. But my take away is this: I not only bought my dream truck, but can honestly say that I made a friend for life. Or more accurately, my family made a friend for life. Getting my truck serviced is going to be a blast! (Ps: Vince, thanks for making my truck sparkle!! We had so much fun hanging out and chatting with you!)

Amy Oct 30, 2018

I am extremely dissatisfied with my hard earned 125 dollars spent on an exterior detail from a you guys. Starting with the initial phone call to set up the appointment to walking out alone to inspect my truck and discovering all the flaws and obvious “just a number” misses. Everything from start to finish was shady and unprofessional, which by the way, was why I decide to go with you instead of the mom and pop shops scattered around Spokane. Rest assured I will not be bringing my tundra back for any service of any kind to you folks. Allow me to explain, please. During my initial call I spoke with a lady asking about the service. Instead of being transferred to someone in charge of the department who could answer my questions and concerns I was placed on hold while she spoke with and set up an appointment with the guy to have my truck taken care of. Ok, maybe busy day I’ll get with them on the day of. After all this is a Toyota dealership, I’m sure I’ll be walking into they guy. Nope. Some other guy who sets me up to leave my truck. I ask a few questions and am then put on the phone with the guy running the show. I think.... I say, “hey I’ve shopped around, found you guys were cheaper than most and concerned if there is something you guys don’t do that the other guys do? I’ve got a couple scratches I’m concerned about and just want to make sure the same attention to detail is going to be addressed as the other guys promised at $50 more? I’m looking for the best possible outcome to my issues” His reply? “ well that’s the idea”. I should have walked away but I was already there and late for work. The driver who took me to work was semi friendly but semi awkward. What ever. I get a call saying my truck was done and ready to pick up at my convenience around 3 . I was on a schedual to be picked up at 430 so why am I being told this? “Oh, I didn’t know you were on the list to be picked up, my apologies.” So obviously no communication between the phone scheduling and ride share service...My pick up driver was bland and unprofessional. I try to engage in small talk asking if the built in shade curtains were standard in this type of van. “ I don’t know anything about this van, I just drive it” ...k.... after a few more short and un answered questions I gave up. Thankfully it was only a few blocks from where I worked but let me tell you, the silence felt like a million miles after being short changed on the conversation. So now we get there. I’m dropped off and assume I head back into the same door I dropped off in to find a waiting personnel eager to take my money. Nope. A few cubicles in a row and I’m asked by one “what can I help you with. Oh you need to to go to the cashier. (No one knew why I was there after being dropped off by their shuttle right in front of them let alone an instruction from the driver of what or where I needed to go) big surprise there with his conversation skills. So at the cashier, I ask if there were any notes or anything on my truck. Nope, you didn’t get the multi point inspection, just the detail. You should have asked for it. Ask next time. On my way out I run into the initial call taker from a week before where I mention my missed opportunity of a multi point inspection at no charge. “Oh well I’m sorry you weren’t offered it this morning when you came in”...... yeah, along with coffee.... fast forward to me walking to my truck. As I walk around I see white splotches from chemical all around along with greasy splatter marks that went un wiped on my trim and some light scratch that looked better than other lighter scratches that were obviously passed over. Inside and driving away I see the same splatter all across my windshield just outside of the wiper blades reach. In a nutshell, I’m disappointed. The only gratification I have from my experience is that I didn’t by my truck through you guys. 125$ of my money is all you have ever gotten and all you’ll ever get. Pretty sad considering I only bought my truck 6 months ago. Good riddance

Frank Luna Jul 26, 2018

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill perfectly. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Leon Hopkins Feb 3, 2018

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill excellently. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Andrea H Feb 3, 2018

My wife and I bought a 2011 rav4 from autonation Spokane valley a couple years ago, this was our first time buying from a dealership and I feel like they took advantage of that. We chose our car and signed this piece of paper not realizing (or being told) it was agreeing to the sale price so I had no chance to negotiate. We chose our spefic rav4 because of the upgraded rims and our seller knew that. But after we got home and did a closer look around we realized they were molded plastic hubcaps. We called our seller and he promised he'd get us the rims we thought we were getting. After 10-15 more calls/texts of him promising them, we never got them. They also sold us on a upgraded protection plan which we wanted, but they only told us about 1 plan, (the way more expensive one) and not the other plan which is almost just as good but waaaay cheaper so we had to go back in to have them adjust it and it saved us $1k. But worst of all came most recently and is the reason I wanted to write this and warn you of these guys. I started noticing a weird grinding noise from the transmission a few months ago, it eventually got pretty bad. So I took it in to them to get checked out. I told them it happen when I speed up at around 40mph and several other details. Well they come back and tell me its my brakes! I wasn't buying it so I got a 2nd opinion elsewhere and my mechanic friend said it was for sure the transmission. So I scheduled another appointment because I was at 98,500 miles (only 1,500 away from my warrenty running out!) This time I demanded that I drive while a mechic rode along so there would be no denying the sound, and sure enough my transmission was failing and I finally got my new transmission under warrenty. So if I had just listened to their first diagnostic and gone on my way I would probably be paying for a new transmission out of pocket right now. So whether itbuying incompetent mechanic looking at my car the first time or they saw how close it was to the warrenty running out and toyota didn't want to shell out the money to make the repair, either way it almost cost me around 3k and when telling a manager all of what you just read, all he offered to make it right was $10 off a brake job.

Sam Bridge Feb 4, 2017

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