This was my first time buying a car and these guys did an impeccable job. As a first time buyer, my options were limited because banks do not want to lend $20,000+ to a 20 year old with 5 months of credit. But these guys made it happen. Conner worked extremely hard to make sure that the car was ready for me to test drive and take home as soon as possible, and Adam the finance guy, made the deal work with the bank. I was so grateful to have these 2 and Matt working with me. You guys deserve a lot more than a google review. So THANK YOU for getting me into the Subaru WRX, I love the car and I will for a long long time.

My husband, daughter and I purchased a RAV4 through them and we enjoyed our experience very much! We were not rushed or pressured, and we loved how personable they were. This was our first car to purchase at a dealership and they made the transition quite smooth and easy going. We were helped by Connor May. Very down to earth and gave us some awesome personable advice while searching for the right family vehicle! Thank you AutoNation Toyota!

Staff was very friendly as soon as we walked in and treated me like a peer even though I am a young adult. They were very helpful and guided me through the process of financing a vehicle. Overall a great experience!

I like that they stick to what they promised

I had a great experience here, Conner May was/is the guy to go too. He is patient and has his customers best interests at heart. He and his coworkers were able to get us a great deal and got us exactly what we wanted. He was super forthcoming about common issues with the car of my choice and they were able to get me the right protection warranties, for those issues, at low costs to save me money. Morale of the story is, if you need an patient car salesman, go to Conner May 😊 10/10 would recommend

The service department is the absolute freaking worst. I bought the maintenance contract when I purchased my vehicle as the sales people were nice but dealing with the actual service department is the worst. The two times I’ve taken my car in for an oils changes and maintenance covered by the dealership, I’ve dealt with Matt and this time I just had it, as my husband had to listen to him complain that he should be off today and not working, how that is my problem and why I need to know that is beyond me. Any questions asked was always met with hostility and basically rushed out and made like it’s an inconvenience. The other guys are always super helpful but unfortunately due to this one individual I’m looking to cancel my contract and spread the word of bad service. Why be there if you’re unhappy with your job Matt? And maybe if you’re unhappy with your job you shouldn’t tell the customers because I frankly don’t care and as a business owner myself, this just looks tacky on the business.

Connor May helped me buy my new 2017 Toyota Corolla! The experience here at Autonation was far superior than any other dealership I have been to. Connor was incredibly kind and allowed us to explore any possible car we were interested in. Because of the excellent service, good prices, and helpful staff we purchased a new car that will get me through college. I will be going to Autonation for all of my car needs.

Good dealership and service writer

Sergey was very helpful, nice and down to earth when talking to him about what I was looking for and the interest I had with the Camry. He was very easy going and we also shared some laughs. Definitely recommend asking for him if you’re looking for a new or pre-owned car!

I was very pleased with the service that Auto Nation Toyota provided. My car went in on time and was finished quickly and as promised. Service has always gone well here.

Conner was great at finding me a Tundra. He kept in contact, listened to what I wanted, and kept his eye out for me. He went above and beyond. Thanks Conner!

Had a wonderful experience trading in my car at AutoNation. My car dealer, Conner May, was amazing. He was extremely professional and genuinely wanted to get me into something I loved. If I need a new car in the future, I will be going back to AutoNation!

Toyota is typically awesome BUT they haven’t been so great lately. I had an oil change scheduled and when I checked in I was told my car had a recall. I had two hungry kids with me and was told it would be 2 hours. When I asked to reschedule, the gentleman at the counter was so rude and inconsiderate! When I went back a few days later, the gentleman at the counter (another guy) said “oh your the one that rescheduled on Saturday because you had kids with you and you didn’t want to wait.” I have a little bit on my lease and thinking about going elsewhere so I can be treated like a human!! **Got a call the GM and my issue was handled appropriately

My oil change was yesterday everything was timely and the experience was great. I am happy I get to keep coming here in the future.

Great experience! Has everything ready for me when I showed up. Knew what the price would be when I got there. Second vehicle I’ve purchased from them. Drake was very professional and knew his stuff. Definitely recommend!

Typical dealership. Sales guy was great, but getting proper terms out of the finance dept was a struggle.

Great customer service, friendly staff.

Great experience but my C43 AMG. Got a great price on my trade in and answered all my questions. Only thing that kept from a 5 star was the fact that I only got one key. They could have procured a second key when they only received one from the previous owner.

Jordan was excellent to work with.

Very friendly low pressure experience. We feel we have made new friends. We are expecting great follow up service.

Very friendly low pressure service from Mike Workman. We feel that we have made a new friend. We are expecting great service in the future.

Great and fast service.

Had to leave the car all day for a 5k tire rotate and fluid check but the service personnel were friendly.

The service was excellent. Matt was quick and efficient.

From the day I decided to have a Toyota car, my family feels at peace, less worried. I bring my Toyota to AutoNation Toyota Spokane Valley for regular maintenance, and my car always working in order. The mechanics at AutoNation Toyota Spokane Valley are very kind and honest people. I trust these mechanics. They deserve to be trusted and praised.

They got me in right away, called with a quote on what needed to be done and had my car out the door the same day timely.

Very polite, very courteous, done fairly quick. Only thing I wish was that they had more to entertain the little ones when waiting for a oil change to be finished :)

I had the pleasure to work with Serge at AutoNation Toyota. I’m from Illinois and he was more than happy to help hold a car for me, while I flew out there to pick it up. He was super nice and the process went super fast. I’m super happy with my purchase. They even washed my car and filled it up with gas before I left the dealership.

The service manager Parnell has the best customer service skills of anyone in any trade I've met in a long time! After being turned away from the other Spokane Toyota dealer when I had a vehicular emergency (speedometer stopped working), Parnell worked me in on a busy day there and both he and Christian were super kind and sympathetic to my dilemma! They got me on my way fast and there was also free snacks in the waiting room. Thank you so much gentlemen!

My Sales Consultant was Joel Harding and I was very happy about his services. Went into autonation looking for a Toyota Tacoma, was very interested about a grey Tacoma but Joel over heard me talking about how much I liked the green ones. Joel was running around asking his manager about where these Tacomas were and found the one I wanted. Joel was a younger sales consultant and closer to my age which made me feel like he know what I was experiencing. Very happy about my purchase.

A very good car buying experience. Fortunately, we were bit lucky with our choice of model(since there is a huge shortage of supply during pandemic). Drake from Spokane Autonation helped us out. If you are looking for an amazing profesional, call this dealer and ask for Drake. He is great and will take you through all steps in due diligence.

Everyone was really nice and patient. The individual I dealt with, Conner, was so fun to talk to and he was extremely polite. The finance officer, Adam, was also great. They both did their best to treat me and my dad with respect and they generously put up with our humor. I got a great price and Adam really helped me out with my warranty. I got what I wanted and was able to stay within my budget.

I’m my limited interaction with Spokane Valley Toyota, they have done a great job working with customers. Staff is friendly and willing to accommodate your needs. Can’t speak to vehicle service, or purchase, but if you want to check out a car and take it for a test drive, SVT is a nice place to learn about your next purchase.

This dealership does not answer their phones, you I was stuck in a loop of automated systems that just hung up on me. Might update this later if they actually do something more than automated loops.

They were kind and offered us advice on the best way to go about our down payment as we were still waiting on our new jobs to line up. They were super helpful and didn't try to push us towards the more expensive car just because they could. They were honest and helped us in any way they could. I would buy my car there again in an instant.

I called about roof racks. They had no Knowledge I definitely would not take my car there these guys are not educated they're dumbfounded.

James Brown was excellent with helping me trade in my vehicle with AutoNation Toyota!

No pressure sales. Honest talk. Transparent through the whole deal and most importantly they were very kind to my 90 year old Mom who was with me when I purchased the car! Conner was the best Salesperson and a delightful energetic young man to work with!

Willing to work with my schedule and get the job completed in time.

efficient and knowledgeable!!

Quick oil changes and regular maintenance on vehicle. Service department seems to know my Toyota pretty well.

Jessica was awesome to work with, made the process super easy. She is a great asset to your team, and I would recommend her to anyone interested in buying a car. Also thanks to Jersey for offering to drive my bed mat down to me because I live 2 hours away. I really appreciate it!!

I brought my car in at 11:00 and it wasn’t done until well after 4. I had asked for a car wash and vacuum once my car was done. In all the time my car was there, that didn’t happen. The service department doesn’t seem to be well taken care of. They are working their assets off and you can see in their eyes the stress. What happened to this amazing dealership? Take care of your people!

The whole team there was very friendly and helpful. Connor was very comfortable to work with

Looked everywhere for a 2022 Toyota Tacoma! Finally found one only a month out instead of 2-4 month. Evan and Ryan set me up. Autonation Toyota was fast and easy to work with.

Jess and Meg were very helpful and attentive. They stayed 2 hours past closing to help us.

This is the best car dealership I've ever been to. I just bought a car here and am very satisfied. All customer service is perfect and professional. I will definitely recommend to my friends and relatives to come here to buy a car.

Great guys quick and easy service. Got me right in and out with no issues and very friendly and welcoming mechanics.

Easy purchase, easy to deal with the trade in. Meg was very helpful and her follow up calls prior to the purchase were not over the top, and very low pressure. Like my new rig, and would definitely recommend or go back myself.

Don't take your vehicle to AutoNation. The collision center had my car for 6 weeks just to get a quote for my insurance company, and then decided to repair my car without my consent. Don Gosney the "manager" of the collision center is unprofessional, and really makes AutoNation look bad. I've been a customer for years, but will not be going there in the future.

Great experience. Simple and quick check-in. Questions were answered and not dismissed. People were friendly and communicated about important safety information and next steps. Happy to work with the service department.

I had a recall repair done yesterday and it went very smoothly.. Jeff was very helpful and very nice

I have bought 3 cars now at Autonation and every car I have bought has been great! From the sales process to the upkeep and care of the car it’s been such a positive experience! The service department is always ready to make sure the car is well taken care of and maintenance is top of the line! I highly recommend Toyota Autonatio!!

The customer service is always great! They communicate very well with what is going on with your vehicle and always try to get you in and out in a timely manner. I have never had a bad experience while coming here for the last 3+years.

the people that work there. they are ways great, especially Matt. I bought my Scion there and it is the best car that I have ever had. clean, easy to maintain, economical--just what I needed.

I always have amazing experiences at autonation

David is very thorough, informative and conscientious. All work was done as scheduled and my concerns were addressed immediately.

best car buying experience i have ever had

James Brown went above and beyond to help me get into my 2022 corolla hybrid. He was professional and efficient and got me the best deal that he could. I will be going to auto nation toyota from now on for all my future car purchases.

Our salesman was wonderful! The finance department was great! The trade in area was rude and a complete A**. I would recommend selling your car out right and not go thru with the trade in department.

Our salesman was wonderful! The finance department was great! The trade in area was rude and a complete A**. I would recommend selling your car out right and not go thru with the trade in department.

Had the best car buying experience. Told Mr Reid, the salesman, what I needed. He listened, he researched and gave me options. I found the perfect vehicle for my needs. So very pleased with my new vehicle. The entire process was simple, no pressure and professional. I highly recommend this dealership.

I dropped my car off for service - mind you I’ve only had it for two weeks or so, brand new Venza. The car locked with the key inside once and the rear liftgate didn’t operate when swiping foot underneath, and one of the keys says it’s not being recognized so car wouldn’t start. Half hour drive to get the car to service on Thursday when they told me they need the second key. Mailed the second key on Friday left the car until Tuesday came back Tuesday and they said oh, we just got the key 15 minutes ago and apparently it was left upstairs when it arrived on Saturday. Half an hour back home again not even going to bother to make another appointment! No loaner car offered or available, very inconvenient and disappointing experience for a brand-new car purchase. Didn’t even bother cleaning it or filling the gas tank which is nothing because it’s in hybrid.

I Would like to give a big fat (0) ZERO stars here! BUYER BEWARE ⚠️ There are so many thing's I can mention that was a disappointment with this company! To name just a few we received our vehicle not detailed and not serviced! To spend almost $60,000 on a vehicle that isn't cleaned to satisfactory condition or serviced is uncalled for! Then we later check the documents and manual out in the glove compartment to find leaves and dirt and not just that! We found the original sales price sticker for the vehicle that was previously sold from Parker Toyota in Post Falls ID and the original sales price was $53,363.00 and our used purchase threw Auto Nation was $59,877.00 It was a used vehicle! Tell me how a used vehicle gets sold for more than Brand New Dealership Price! The vehicle was not in mint condition it has scratches and scuffs both on the exterior and on interior, it had almost 11,000 miles on it and over a year old. This is why I have always taken my business over the boarder to Parker Toyota! They DON'T SCREW YOU! They're transparent in their dealings! Parker gives you the BEST price for your trade in and gets you the BEST price for your new or used vehicle. We won't be buying from Auto Nation again! We knew we should have just been patient and ordered threw Parker! Hard lesson learned for sure!

Very satisfied with their service and will go there again. They identified a problem with one of our tire pressures and alerted us to the issue.

We have purchased most of our cars from Appleway Toyota. Conner May was our sales rep for our most recent purchase. We would highly recommend him. He was friendly, knowledgeable and we never felt like he pressured us to make a purchase.

My service visit was handled very well. Scheduling it was easy and when I arrived, I was greeted in a very welcoming way. Everything that was going to be done was explained to me. I asked about a small parts repair and they got me an estimate on parts and labor right away. That was nice to know so I could plan for it in the future. There were plenty of options for waiting at the dealership. I needed to do some work on my computer so I found an open table with an outlet nearby and made the wait time very productive. When my car was finished, every item was explained to me including anything they found that would probably need attention in the next few months. My car was waiting for me in the pull-through garage so I didn't have to go out in the weather to search for it in the lot. Every visit for service here has been a good experience.

I would like to personally thank Matthew Dutton (ecommerce sales manager) for helping sell my vehicle using the Kelly blue book cash offer incentive network. He was efficient with detail and aligned with my concerns regarding this. I spoke with him about the negative feedback regarding KBB's cash offers to other dealerships in town with offering way lower than the price KBB offered. I did not want to waste my time if this transaction was going to be like this. Matthew Dutton assured me that Autonation is efficient with this process and would make the offer equivalent to Kelly Blue book. Thank you again to Matthew Dutton and I when I'm in the market for buying a car I will check with AutoNation first!

The Internet Sales miss represented the vehicle I was interested in. I drove 3 hours to get to the dealership to find significant body damage. During my communication I stressed the importance of the vehicles condition. I asked multiple questions about the condition and every time she responded that the car was very nice and there were no issues. She even went as far as telling me the interior didn’t smell like smoke. Buyers beware of AutoNation.

I highly recommend this dealership They have seen me test out cars over several months and I greatly appreciated their laid back environment. They are not pushy and haven't made me feel uncomfortable in the slightest. My favorite person there is Evan

We bought the car you wanted.

I want to give a HUGE shout out to Mike in the service dept. He helped my husband out beyond measure! Our car was having some issues and he knew his stuff and talked me off the ledge without even talking to me! He was willing to help out with a tow and got us all the numbers (even though the truck wasn't of any help) was able to get us in that day to the front on the line....even after hours of waiting since we couldn't get there right away! Mike we appreciate you! Thank you for being up front and honest! My car is running so much better! Thank you!

My experience with Toyota in the Valley was a great one. They were super friendly and helpful with picking out my car. They made the process as painless as can be, and even took a card as half payment. Some dealers won’t do that. Thank You for your services! 🙏👌

Nice people in the service department. Very service-oriented. I suppose that should be true without saying, but these days it has become difficult.

My experience with AutoNation was amazing! Wayne R. and the entire team went above and beyond. They gave me more for my trade than I was expecting and the whole process was so quick! I'll definitely be back! :)

Matt is a great service rider and keeps you informed as to work needed and time it will take. The facility is convenient and plenty of waiting space with tables set-up for those who are working during the service appointment.

I had an appointment to get an oil change and some how the appointment I re-scheduled did not show up in their system. I showed them my confirmation email proving I had an appointment at that day and time. The manager approached me and mentioned this was an issue they were trying to take care of. They were able to get me in and out within 1.5 hours instead of the 2-3 I was originally quoted since they were so backed up. I appreciate the manager acknowledging the issue and trying to make sure it doesn’t continue to happen.

I was sold my car not buying. Salesman was rude from the beginning. I was told that Toyota of Spokane Valley would offer more and it wasn?t even considered in the beginning nor was it explained. I was an interpreter between my bank and the dealership on something I didn?t fully understand until the last 30 minutes of an 3 + hour ordeal. Something my bank has worked with many dealerships was not even considered and I was left to figure out a situation with my bank.

Thank you AutoNation Toyota Spokane Valley! I love my car! It's perfect! All of you have excellent customer service! Especially, you Corbin C. I highly recommend anyone, purchasing a vehicle from you! Thanks again!

Salesman was very rude from the start. Was told that I would be offered more than the written appraisal I had. Wasn’t even considered a better offer nor was it explained until the last 30 minutes of a 3 hour unpleasant experience. I was told to have my bank to send over paperwork of the process that I at first didn’t understand because the salesman didn’t want to speak with my bank and had me as the middle man to what I can easily describe as an interpreter of a situation I didn’t fully understand. A simple solution that banks have done in the past was not even considered by the salesman. If Toyota of Spokane Valley would have had there loan or finance department talk with the finance/loan department of my bank from the beginning this 3 hour + experience would have been settled in an hour at most.

Recall work was done free, quickly and completely. My service advisor, David, was honest and didn't push to sell me anything. He let me know what was upcoming and me decide. Only thing negative I would have to say was that Auto Nation didn't washy car afterwards. Otherwise they did great?

Awesome

Conner was amazing! He was patient with me the whole time and helped me get into an awesome car without feeling pressured. Will definitely only be going through him for now on! Thanks Conner!

Highly recommend selling your car to AutoNation Toyota! I had an amazing experience - whole thing took under 2 hours and they met my price. Zero pressure to look at new cars to buy even though I was selling them mine. Kudos to Jordyn and team for making this the best auto dealership experience I've ever had.

We limped in with a nail in our tire. All our tires need changing due to wear. We had to get the complete set. We got in on a buy 3 get one free offer. We also received an alignment. I found the service man very helpful and friendly. ' So, Ruby my Rav4 has new shoes. Thank you, Toyota, for being quick and to the point. Thanks Sandra Broussard

We came in looking for a second vehicle but not really sure what we wanted. Conner greeted us immediately and began to figure out which vehicle would be best for our family. We were able to test drive several vehicles and eventually found the perfect one. Conner and the finance team even stayed after hours to ensure we could take our new car home that day. I have bought vehicles from other lots, but my experience at Auto Nation with Conner has been hands down the best. We will not take our business anywhere else. Thank you Conner!!

Evan was a pleasure to deal with. We found exact car we were looking for with a huge savings over other dealership we were looking at. Sales process was absolutely no pressure at all. Very comfortable and accommodating. Would definitely recommend this dealership to anyone and will look here first for all of future vehicle purchases!

My car was hit at the grocery store, no information from driver. Engine cover dragging in ground, slight dent in front and grill pushed back slightly. Toyota gave me an early appointment to get me in for service plus fixed a leaky water pump. Service was great in one day. Matt kept me informed how repairs were going and car was serviced by end of day. Great job!

Great new vehicles and nice sales staff. Very dishonest about the trade in of a nice used vehicle. They talked my car down that it had some issues. But listed it for $4500 more than they paid and sold it in a matter of days. For that I learned my lesson I would never trade my Toyota in the next time or not with Auto Nation period.

I had an oil change at AutoNation for my Toyota RAV4. The service seemed to be thorough, but even with an appointment I was there waiting almost 2 hours. It seems to me that they overbooked customers. That's a very long time to wait for an oil change to be completed.

Sergey and Mike made the whole process of selling my car and purchasing another very easy. They were honest and above board throughout the whole process. They were nothing like another dealership where they offer a certain amount for your vehicle online, and then drop that price down when you step into the dealership to collect. If I am ever in need of another vehicle I will be heading back there FIRST!

When l was there looking at cars they were very nice and helpful but after the car was purchased on our return they didn't give me the time of day. They wanted to buy my vehicle back at a lesser price before I even made the first payment, plus kept me waiting for 1.5 hrs before they got around to me even after an appointment was made. My assistant didn't remember my name after I had purchased the car....even after only three days. One star for every day they could remember me.

Thank you for an efficient and friendly transaction. Drake was a delight to work with. We were very impressed with the store and staff. Thanks again!

Today I'm going in to seal the deal and finish my paperwork and working with this place has been awesome. At first I thought it was absolutely annoying that they emailed and called me a million times but now I see why, they really lived up to everything they have told me. I worked with Meg Trevino and let me tell you, she was awesome from start to finish. She literally worked with me in every aspect and made sure that my husband and I were comfortable. Yesterday in the dealership I found out my sister was ready to go to hospice, and Meg was right there to offer her kind words. I honestly had no problem with waiting while all the paperwork got done because the atmosphere is just really relaxed and everyone is helpful. I have never dealt with a dealership like this one before. I've been to good ones, but this one has to be my favorite by far with customer service, honesty and integrity. For the first time I actually viewed a car that was exactly as it was described in the ad (was better in person) and the service and help seemed genuine and sincere. I look forward to referring future business to them as well as keeping my business here for good.

they are courteous and fairly quick. it all takes time but they try to stay on schedule. have been using them for years.

First. My sales person was great, I was very happy with him. My issue came with the policies with this dealership. For me to put my name on truck they made me do a credit check and a deposit. No issue with giving a deposit but didn’t like they pulled my credit just to put my name on a rig. They took my credit card and made a photo copy of it, Guarantee that breaks PCI laws. Never actually took a deposit just a copy of my credit card on printer paper. About a week before my truck was delivered I went to a credit union to get financing, 1.79 rates can’t beat that. Autonation refused to let me use outside financing and were willing to let me walk over that. I really wanted the truck so I said fine but wasn’t happy. Basically 3 credit checks later I got the truck. I’ve bought 20 new cars in my life never had a dealer do this to me. I know car industry is crazy now but this was way to far. I won’t be buy again from autonation.

Always the best service

Best Car buying experience Ive had! They we're quick and efficient, and took great care of me! Love my new car!

Over all I had a good experience. I like how they make sure the car is good before selling. I was looking at one car that disappeared off the site. I thought it had sold. Turns out it didn’t pass their safety test.

Hands down the best car buying experience I have ever had. The sales and Finance team went above and beyond to get a deal that I am more than happy with. Over all score A+++ I will defiantly send friends and family to them,

Toyota Venza 2022 very good product, luxury looking comfortable inside with a fair price. We had to wait about a few weeks for the card to be delivered from West Coast. We had opportunity to pay cash so with that we didn’t need full coverage insurance. The car was provided with a full tank which was nice. With a promotional price we bought an extended warranty which gives us some confidence of present experience with Toyota.

I am beyond blessed with the service I recently received from autonation Spokane valley. I highly recommend them and will return in tymhe future.

They did what they said they would do and they corrected an error without argument or issues.

I needed a new car right away, the earliest I could get one was in 2 weeks. That wasn't their fault, the salesman we spoke to was helpful.

I was a first time buyer and inquired about a car I was interested in. Meg reached out very quickly and helped set up an appointment. She was so amazing for the entire process and I now have an amazing car!! I definitely recommend working with Meg as she made everything so smooth and she was a pleasure to work with.

Friendly service, work was well done, and waiting area was comfortable. The only reason I took off one star was because it was near impossible to call and make an appointment. No one answered for many weeks, and when they finally did I was hung up on, I believe by accident. I would recommend hiring a secretary.

Excellent service, the sales person Ryan S. was very knowledgeable and worked the numbers to my satisfaction, I recommend it completely. Love my car.

Excellent, courteous, honest. Will be back even with my non-Toyota vehicles .

Having received the notice that the repairs could be made for the recall on airbags in our Toyota. I called, made the appointment for the fix. Drove 10 miles down to the dealer, only to be informed they would look at the vehicle, see if it needed the repair, order the parts and schedule an appointment to actually make the repairs. This is frustrating. If they were aware that there were a number of vehicles needing the repair, why not save the customer two trips to sit in the waiting room for several hours and actually be prepared to make the necessary repairs? Not very efficient nor considerate of the customer,

Lots of arguing between staff that was loud enough to hear in the waiting room. One man had waited over 7 hours for an oil change. When I asked how much longer, he said he would check and he never did. Worst service at a Toyota dealership ever. The drive to Parker Toyota in CDA is worth it!

I had a great experience overall. Serge was a great and nonpushy salesman. I told him what I wanted, and after the vehicle came available we were able to make a deal happen. Jon in financing was great. He clearly presented the options for protection and the package deals with a great sense of humor. No complaints

Wonderful service, pleasant staff, clean environment!

I bought a second brand new car from them. In my opinion they are much better than other places.

I took my Toyota in for a recall on Air Bag issues. They were kind, efficient and got it done faster than I thought would happen. Nice time there

Everything went smoothly. I was in for a routine scheduled service and the timeframe that I was quoted was met. I’m happy with the service that I receive at Autonation.

Just had a tune up and other misc service. They were very busy but accommodated me and did the necessary repairs and updates well and reasonably priced.

Everything was as expected and advertised online the price of the vehicle and value of my trade in were spot on and the process was quick and easy

service was prompt and efficient and communication was excellent. The waiting area was clean, convenient, and pleasant.

I bought my Ford at AutoNation Toyota so my warranty allows for "free" oil changes. I booked the appt well in advance but they did not have the correct oil filter which caused me being there for 2.5 hours for the oil change. The service guy was really nice and apologetic. I just know next time to please ask to have the filter there for the appt. They have a really nice waiting room and free wi-fi so I was able to work while waiting.

I've been a customer for over 10 years. They helped me get a great car when I didn't have a great credit. They also gave me amazing trade-in on another vehicle. When I purchased my new truck they made it painless and made sure everything was hooked up to the radio. My husband and I just purchased a very nice car on 2/12/22. We bought it out right and we are very happy with the purchase!

AutoNation did Great Job servicing my vehicle and fixing the whistle in the window seal.

A plus

Our sales person, Jessica P, was awesome! She is very personable and a great listener. I only gave 4 stars because it took quite a while to get the contract signed since they were very busy.

The interactions leading up to the purchase of our new car were positive. However, our purchase included two add-ons that had to be done with the servicing department (window tint and door/cup guards). It seemed like once the sale was final, we became a much lower priority. We had to go back to the dealership multiple times, only to find that the sales team did not inform the service team that we were coming and they couldn't perform the work that day. We ultimately scheduled the service ourselves but it was more of an ordeal than it should have been.

Had a great experience. Would definitely be a return customer.

Easy process, great sales team! I will be back!!

All the gentlemen that helped me in the service department were very respectful and helpful. The shuttle driver was great as well. He dropped us off at a cafe down the road while my cars maintenance was being done and picked us back up. Wonderful customer service, thank you!

My wife and I took our 2014 Toyota 4Runner in for routine maintenace and a detail... very happy with the customer service and the work done. The detail shop did an awesome job; it was like brand new when we picked it back up. We already have another appointment made for our other vehicle. Highly recommend!

Very helpful. I have always had a good experience with all of the employees in the service department. This is the only place I will take my Highlander for regular maintenance service.

These guys are great. From the sale floor all the way through to the service center everyone has always asked what I wanted and helped me to get just that.

My wife and I came here looking for a truck not expecting to find anything in inventory but autonation came though! Our sales person Kacey Crump was awesome to work with, he listened to exactly what we wanted and was able to find it coming to the dealer shorty. We love our new Tacoma! And if we need a new vehicle in the future we will definitely be calling autonation.

Everything was great, except one thing. I was told my transmission flush would be one price, but ended up being about $80 more. Would have been nice to know the actual price before the fact but oh well. I still appreciated the service.

I would like to share that I had purchased a new vehicle from another car company and was unhappy with the way I was treated. I canceled my transaction and came to Auto Nation Toyota. I was very glad I did as they treated my husband and I amazingly well! I ended up trading in 2 vehicles and drove away in an almost brand new ‘21 Toyota Venza Hybrid Limited, that day. I am in love with my fancy, classy, hi-tech SUV and in love with Toyota! Ken the Manager, and Drake, the salesman were top notch in serving the customer! I give Auto Nation Toyota a 10 in all areas. The only negative was my husband was a bit jealous so he traded in his vehicle for a brand new ‘22 Toyota Highlander XSE! Way to go Auto Nation Toyota!! 😎

A lot of arrogance at this place. Service department especially, but really everywhere there. I get the hot potato effect every time I bring my vehicle in for service and ask any simple question. “I don’t know, call Mazda” you guys really shouldn’t sell cars you don’t know anything about and you should definitely teach your guys in service to be more professional and at least nice to customers. I won’t be buying another vehicle from Auto Nation ever.

Staff were helpful and knowledgeable. They took the time to explain various options.

Ken VanHorn did an amazing job helping out. Drake Johnson was highly accommodating as well! I can't wait to come in and work with these two in the near future.

Sold our truck to the Dealership. Good experience all around. Great to work with Corbin Culbert! Knowledgeable, authentic, and kind sales consultant. Customer focused is always a plus.

We just bought our second vehicle at Toyota Auto Nation.. Nine months with our 2016 Tundra and yesterday drove home with a 2018 Kia Sportage. Love this Spokane Valley dealership and the guys Michael and Adem make it a pleasure doing business there..Thank you Toyota👍

Maegen took care of Us and really showed everything about the car! We enjoyed working with her and will be back again. Nice facility and super location right here in the valley

James is an amazing salesman. He listened to everything i wanted in a 4runner. He taught me the different levels of 4 runners to find the right one for me. I appreciated his patience and dedication to finding me the perfect one.

Rude salesman bob treated me like garbage over a few questions about legal paperwork. They did not honor their instant offer and tried to lowball me by over $3k. Waste of time.

Maegan was awesome!! Found an awesome highlander and took care of us. Fast friendly service and she really knows cars. She took time to show us everything about the car and we are grateful for that!

We first came in to have our vehicle checked on December 31st where they indicated the sunroof would need to be replaced. We were trying to get some issues sorted out with an extended warranty so we were going to have to wait a little bit to replace it. This was ok, because we originally took the vehicle in the afternoon and the technician said he couldnt have it replaced that same day. However, he made no mention of needing to special order the parts. Well we finally got things sorted with the warranty and scheduled the service online. I checked the box for a phone call to ensure they could ask any questions. I tried to provide as much information in the text box. However, I never heard back. So I drive up for the appointment, they pulled out my paperwork and indicated to me that they would need to order the part that would take a week. This was so frustating having driven 20 minutes for an appointment and no one at the dealership is checking appointments prior to see if people wanted a phone call back and whether they need parts ordered. I dont understand how you can allow people to make appointments online for all types of services and then not call them about it, especially if you need parts ordered. So now the part is going to take a week to get here and then we have to schedule another appointment once they get the part in. Its extremely frustating and quite frankly a failed business practice.

Our experience at AutoNation Toyota was great! There was no pressure to buy anything, they were friendly and helpful, it was a very good experience. We recommend them for your next vehicle!

I had a great experience with AutoNation Toyota. Flew in from out of state, and the vehicle (used F-250) was well represented and the salesmen fantastic. I'd highly recommend Kacey or Wayne.

Service department has serious reliability issues and did not honor the vehicles and parts warranties on my brand new vehicle multiple times. Buying process was okay. Unreliable: Once, it took 3 hours for a 1 hour appointment. At other times they didn't know why I showed up, told me I had been scheduled by accident or they had double booked customers. They also lost records of appointments, current and previous. Warranty issues: They took a full year to replace warrantied running boards that rusted after two weeks; they were unresponsive to texts and calls, kept losing paperwork, and asked me to come in for pictures three separate times. They also repeatedly misinformed me regarding the dates and coverage information for my truck's two year warranty, resulting in lost benefits. Most recently, when my wife gave birth, they allowed us to reschedule for the next week...but when I showed up to the appointment they said my warranty had expired and they would no longer honor the appointment. You would think a company would treat you better after such a big purchase.

Would give 0 stars if possible. You replaced windshield wipers that were just put on 2 weeks prior to the appointment. No where in the itemized receipt does it say that you replaced the fuel injectors in which the service rep said needed to be done. You recommended a transmission service, that I had already had done less that 20,000 miles ago, simply because you didn’t look at my cars history. No fluids were topped off even after I asked in which I know because my wiper fluid light came on as soon as I pulled off the lot. The recall on my car in which the rep said needed to be done, wasn’t done because he had just found out it was a two part service, something that he should have more knowledge about because this is a recall that’s been on my car for almost a year! Also, when I called to ask about the fluids being topped off the service rep said he would have the technician call me back, in which he never did. All in all, you need better service reps that actually care about their clients and don’t just rip them off. You lost a costumer, won’t be returning for any services not even the extra oil change that I already paid for when I bought my car. 0/10 recommend.

Good communications and no pressure.

Poor business habits. Company teaches its service writers and techs to only care about the bottom line 💵.

Best place in Spokane to trade in and buy any car! I just traded in and bought my 3rd car from them and will going back in the future for any other cars.

Purchased my Rav4 here over a year ago and it has been such a wonderful car. James Brown was the salesman, he was very nice and funny. The process was great and they sell quality vehicles here! The older gentleman processing the financing paperwork seemed genuinely upset that i didn't want the extended warranty lol like personally hurt haha. He was really kind of pushing it and I finally accepted like the lowest coverage one and then he seemed in a MUCH better mood lmao, Im sure he gets commission from that. its all cool. I just hope hes not there when I go back buy another car 😂

David Merle listened to me to understand what I have noticed

I brought my minivan in for a recall at AutoNation Toyota in Spokane Valley. As a minivan driver, I have small children and had to wait with a baby and a toddler. The service manager who greeted us and got us signed in warned me it would be about an hour and a half but they'd see what they could do to get it done more quickly since I had small children to entertain in a dealership. True to their word, they were actually done 15 minutes sooner than promised! I really appreciated that.

If I could give a zero star review I would. I have had continuous poor service at this location, and stupidly return. But no longer. After this last time going in for an oil change, they told me I had a nail in the sidewall of my tire that couldn’t be patched and that I would most likely need 4 new tires due to the tread wear on them. I then was told both my tail lights were out and needed replacement. I denied all services and took my truck to Les Schwab for the tire repair, the told me I did in fact have a nail in my tire but that it was in the middle of my tread and easily repaired. I also checked all my tail lights and my brake lights and they all were functioning just fine. They’re clearly lying to get repairs and make money when they aren’t necessary. Go elsewhere for your service.

I wanted a certified used car so I wouldn't have to worry about anything. My tires needed replacing soon, according to their own charts, yet they still certified them. I slipped and slid in the rain, and was really worried about my safety in the snow. I put a call and an email in to the used car sales manager in mid November. I received no response. We've spent over $30,000 in the last three years with Autonation, and they didn't have the courtesy to respond. I will not be shopping with them again.

Parnell is the best service manager in the whole Autonation group. He is an asset and only reason I come here. He treats his employees and customers with upmost courtesy and is very loyal to Autonation. I hope upper management understands how blessed they are to have a manager and person like Parnell.

I was very disappointed that the dealership and Matt did not have the parts to complete the recall on my vehicle. I called well in advance of my service to make sure they had the parts in stock and they assured me that it would be completed at the time of my regular service and that they would have the parts set aside for me . When I arrived at the dealer to pick up my vehicle the parts were not available and the advisor never contacted me . Now I have to wait for the parts again that were already promised to me and have to find time in my busy schedule to get to the dealer. This is extremely unprofessional and inconvenient for me . I am very disappointed and dissatisfied with the whole situation . And when I voiced my concern the only thing the advisor said was “supply chain, sorry” even though I did the right thing and called way in advance to set the parts aside . Which was never done .

My experience was excellent ..the lady in the parts department was amazing and very knowledgeable, her customer service was absolutely perfect....and extremely helpful.

Car repair and buy cars

good people

This would have been my 4th vehicle from AutoNation. My boyfriend and I went in to reserve a vehicle that was not on the lot. The whole time the salesman Serge would not work with us. He treated us like a number instead of making an actual good customer experience. The vehicle was for my boyfriend and Serge wouldn't even really acknowledge him. The general manager Bob emailed me about our experience and I emailed back asking for a few moments of his time to discuss the experience we had with no reply. We will be going a different route which is very unfortunate.

My wife and I have now bought a car from AutoNation honda and toyota. No matter what store you go to you be greeted with friendliness. AutoNation makes buying a new or used car simple. They answer all your questions with respect and confidence. I would recommend AutoNation to anyone. You wont be disappointed.

If your looking for a new or exceptional used car, check them out! Ask for Jonathan Meyer, he did a fabulous job finding and researching vehicle options for me.

Always a good experience. I wish their people would go out of their way to find out if there's any concerns with the car especially if you're driving a new one. Also, they stopped giving their complimentary car washes but still a good experience

Larry h Miller is consistently cheaper by thousands of dollars and much better customer experience!! Review: Consistently rude and disrespectful behavior. Came in bought some parts and ask a quote for installation. The service guy who I spoke to (on far left, next to parts counter), never looked at me. Said the installation will cost $150 and they can’t do it until 1-2 months later, even tho i said it will take only 10 mins and they aren’t working on any cars at the moment. He said it not his problem and he doesn’t care, and will cost $150 even if it takes 5 mins. Furthermore, it took me a whole 2 hours to get my parts. The wait was ridiculously long, especially with only 1 person working at the parts counter. However, A big shoutout to The guy at the parts department. He was super nice and helpful. The only positive thing with my whole experience here. Been a customer here for years, and introduced many friends and family here. I am baffled at how they treat their customers. With the consistent rude and poor customer service, I am moving to Larry h Miller. Never recommending or buying from autonation again. Ultimately I had to went to Larry H Miller and Titan Truck, and even tho they had a full schedule, they fit me in. Both places also did it free of charge for me. Which I didn’t expect, but was extremely grateful for!

Great!! I always get awesome service.

Awesome as usual

Good customer service. Just got my second vehicle from them and the buying experience has always been great. Not impressed with the service department at all.

Shaylon was absolutely the best! We had a phenomenal experience with him and I will recommend anyone going to him first. He was knowledgeable, nice, and professional, he took his time to answer questions, he not pushy in anyway, he let us take our time to find the car we felt would fit our family. Just an over all wonderful experience with Shay and I can not say enough about him, my wife and I were so impressed by him, he is an asset to your team without a doubt. Thank you Shay Mark Gross

Great ppl to work with.

I convinced my sister to see if they wanted to buy her late husband truck she had lost to cancer recently back in sept. they did..I wished I never picked this place. here it is November ..bank received money truck on lot for sale but she has not received anything. She called and the salesman said not his problem. to call back and talked to the manager she has left calls but no return call I myself contacted this place through Facebook is this a way to treat a customer? very upset

I was very pleased with the service. Matt does a great job and is always very helpful.

The customer service was great, everyone was VERY friendly, and I really appreciated that you let me know that a full service wasn’t needed. Most dealerships would just do it and be happy for the extra money. The only feedback I have is that the glovebox shock wasn’t reconnected after the cabin air filter was checked, but that’s such a little thing and was easy for me to catch and reconnect myself that it didn’t take away from the great experience.

Was with them over 10 years for oil change. First time I went to different toyota dealer for oil change and was told that the thread was damaged and tear apart. It must be replaced and the cost was 600$. Called and talked to one of the manager and the guy was rude. They were the only one who did my oil change for 10 years and he kept saying he didn’t do it. Of course he didn’t, his technician did. Waste of time with this place

Excellent maintenance and on time complete!

November 10th I came to the service with my sequoia and asked to check my car as oil flows under the rear wheel . Checked. I sat there almost three hours and said there no problems that I came up with although everything is covered with oil.well. I think it’s possible, in the garage puddle of oil and everything is fine with the car. Now I have schedule the service again for December 4 because in the garage the oil puddle is already new. I want many to hear about this and explain to me how this happens?????

Oil change took over 2 hours!!! Then, when they brought my car back to me, the check engine light was on. It took them another 30 minutes or so to figure out that one of their technicians unplugged a vacuum line. I was more than surprised that they would try to give a vehicle back to someone with an engine light on that they caused. Pretty embarrassing!!!

Shaylon was easy to work with and I’m very happy with my vehicle. Thanks for an easy no pressure transaction

Completely waste of time. There service techs are joke. Lied about about checking my car. When asked to meet with the tech..first I was told he will right out to it'll be 30 min to there rude service advisor Completely lied about how he is super busy and I am wasting his time. Took my car to Larry h miller next day and they found the problem in less than an hour. Autonation Please re train your service advisors and teach them customer service.

Get ready to go places! Serge is an absolute treasure and helped me land my dream car. He was professional, knowledgeable, and kind. Without his assistance I doubt I would have found exactly what I was looking for. Their finance team treated us like family and we just couldn't have asked for a better experience.

Drake was great. He continued to keep us up to date and answered all questions. Would definitely work with him again

Me & my fiancé drove down from Tri-cities to purchased our pre-approved Chevy Impala. When we arrived we were a little disappointed because the impala we had planned to buy had scratches along the doors and a huge dent on the trunk. We completed thought we had wasted our time driving all the way down to pick up a vehicle that wasn't up to our standards. Right as we were going to leave the car guy Bo helped us. He was such a great representative that we found another Chevy Impala that was the sane year and less miles. Bo was great to work with and made our whole purchase comfortable. He made us laugh and it felt like we were purchasing a car from a friend! Defiantly would purchase another vehicle from Bo. Also the other staff was also friendly and helpful!

I had a 9am appointment to test drive and don’t get in the car until almost 12. I asked them to reach out to a specific couple of lenders and they refused, just saying “they can’t”. They said they detailed the vehicle but it is still so messy (gunk on cracks, dirty seats). They asked to purchase my car back from me 2 days after I bought it. They also sold my information to everyone under the sun. I keep getting mail, emails, and calls about my warranty (which we discussed my car didn’t not have) and Sirius XM, which is a nightmare to unsubscribe from

James is an amazing guy and treated me like family with my truck. Gave me weekly updates and was just as excited as I was for my truck to get here. You could see the genuine joy in his eyes to see how happy I was in my new vehicle. Tyler the finance officer was incredible as well. Both of them treated us like family and did not try and hide anything. Top notch crew! My new tacoma is an absolute dream come true!

DO NOT, I REPEAT DO NOT BUY A CAR FROM HERE. They sell lemons so you are forced to buy their warranties. Absolute scam of a place, even tho it might look legit from the outside. They pressure you and dont disclose problems with the car till you sign the paperwork and are almost out the door. Horrible people.

We utilized this location because it’s convenient to where we live, but after years of poor customer service I think I hit my limit today. My wife has come in for her appointments and sat for over 30 mins because no one would help her and then when she questioned not being helped she was made to feel like it was her fault because they don’t have staff. Today I was misgendered twice because neither person would actually look at me before speaking. I have written to the customer service manager and got no response in the past. Today, this was the last straw. The name Toyota should be ashamed to be linked to this location.

I appreciate the honesty that I experienced with Autonation Toyota. Very knowledgeable and honest. I will definitely recommend my family and friends. Thanks again for your honesty and time.

Great service

A fine group. They want to make a deal. But the focus on "come on down!", well, it likely works locally, but online, not as much. I had tried to deal with them online...only to drive 250 miles. They forced a credit app even though I had pre-approval. Then forced a credit scheme using the approval I walked in the door with. A it has ended in a no deal...and a credit hit for no reason. Seems like they just didn't hear what we said online at all.

Actual service was done as expected by friendly and polite people but no masks on personnel and no enforcement of mask mandate makes it a no-go for me.

Service Manager Matt Keller was on top of it! He was quick, efficient and very professional throughout my time at the dealership. Always nice to get in and get what you need done and have it done right. Thank you!

Just got off the phone with an “unnamed” service writer that was rude, insulting, and condescending. This person wasn’t at all understanding of the situation regarding my brand new Toyota, and the fact that it’s leaking coolant all over the place. After getting a lesson in how they treat their customers, I will not set foot in this service department, ever again.

Sales person sat us down at her desk and vanished. All we wanted to do was look at cars

Vehicle was not clean and certainly not sanitized as it said on the invoice. Asked him to check for a slow leak on a tire thinking this would be cursory, but said it would cost $20. Many employees were not wearing masks the whole time. Was there for an hour and a half, an estimated wait time should be automatic information given to those who choose to wait. And recommendations for further service were also not on the invoice. Overall the worst experience I have ever had getting my car serviced

I finally got my dream car! I absolutely LOVE my 4-Runner! Ryan and the finance team at Auto Nation worked amazingly with me at getting me the best possible value for my trade in, which made my monthly payments exactly where I needed them to be. Ryan was patient with me in the sales process, and really took great care of me until the very end. Thank you!!

I just purchased my first Toyota vehicle from AutoNation. The entire process was very smooth and easy. Every single person I met was very nice and friendly and genuinely excited for me. Thank you Shay and everyone else at AutoNation, you guys are the best and I love my new Tacoma!

While my Prius was being serviced I thought to take a look at a new Prius for all the new safety features. Worked with a salesman, Serge, and went through the typical “have to check with the sales manager”. Received a low-ball trade value but the real number would be worked out upon delivery as there were no new Pruis’ on the lot. They had one that was scheduled for delivery in one to two weeks that we liked, so put a deposit down on that. Didn’t hear from Serge for 10 days and called him. “Oh, sorry, meant to call you, we sold the car you had a deposit on to somebody else.” What a bunch of BS. From the other reviews looks like they make a habit of unfulfilled promises. Don’t trust them!

Good service and friendly people.

Serg and Jon were amazing and I’m so happy with my car🥰🥰

Best dealership I have ever been to and I have been to many. Thank you for the great service Autonation!

Great experience buying a Rav from Meg and the AutoNation Toyota Spokane team. The financing process, as expected, is a bit slow - but besides that it was a great experience!

Being a single female, I felt the sales person was condescending and did not actually listen to me. The finance coordinating was somewhat rude after I expressed no desire to purchase the extended warranty. The service manager did seemed sincere and attentive so am hoping further contact with Parnell will be positive. The only reason I continued with the purchase is because they had what I wanted and I can be confident in purchasing a Toyota.

Thank you to Ryan and his team over at Autonation! Was treated right, got a great deal, and they even got me situated with a new 4Runner which some arrogant, disrespectful salesman at Parker Toyota scoffed at me when I asked if they had any available. GO TO AUTONATION over Parker Toyota. You will get taken care of and way more vehicles in stock. Next Toyota I get I will get from Autonation. Ask for Ryan he will hook you up!

So, I dropped my truck off for an axle repair. The initial quote was $1600 for the total fix, and the timeline provided was approximately 3-5 business days. The problem arose when the Service Representative I was working with got sick. There was no form of hand-off of my truck's status. I called them and was told on two different occasions that someone was taking over the sick person's workload and I would get a call back within a day or two. Fast forward more than two weeks, and I still hadn't heard anything about my truck so I finally called management and they told me my truck was ready for pickup. When I went in to get my truck, the price they charged me was over $2500. And then when I contested that price, and the lack of response really any accommodation for almost 3 weeks... the best they could do was charge me the original $1600 mentioned. (And that was including some kind of 'discount' they found for me...) the truck is in great working order, but the customer service was really weak and I left disappointed overall. TL;DR ‐ Good mechanical repair, but pretty bad customer service.

Got a very good price on a great car. Sales people were competent and friendly. The process or purchasing an expensive car for a lower middle income family involves much pressure, but the salesmen did not make the pressure worse. They were helpful.

I brought in my truck to purchase and install running boards. I could tell they were short handed on people, but David in the Service department was still able to do the install on time. The truck looks great and I appreciate their kind customer service.

Corbin Culbert was my salesman and worked hard to make sure I got the vehicle I went there to buy. I waited a week for the truck to arrive and he checked on it daily and sent updates and checked in regularly. The truck was priced just right with low mileage. This is a great place to buy a vehicle and receive great service. The finance guy was very quick and helpful. I highly recommend this dealership and am very happy with their service.

Payed to have tires rotated and they never did ! They gave me the run around to get a refund and wouldn’t refund me either Very disappointed! Been going there for years …..

Came in to get an oil change. Seems everyone at all the other dealerships are about 2 weeks out because no one wants to work thanks to the government paying everyone to stay home. Anyways, they worked me in and I very much appreciated it. I'll definitely be back for my next oil change in 6-8 weeks..... and again adding the Advanced MOA (oil additive) and 44k (fuel additive) products.

I have been using autonation Toyota for services of my multiple vehicles. Matt Keller the service manager has always provided excellent service. Thanks.

salesmen were great venza is wonderful thank you

Had my son's RAV4 serviced here for the first time. Had the transmission flushed and refilled at 90,000 miles. Got excellent and timely service from the service department. Only thing is, I am now being bombarded with emails trying to sell me a maintenance plan... and since those things are rip-offs (and in my opinion, borderline criminal) I am now wondering about the ethics at AutoNation as a whole.

If you bought the extended warranty from autonation, don't go here. It's nothing short of a circus, but if you do. Talk to Bob the GM, he'll get it handled. The guys in the service center know little to nothing about cars and even less about customer service. We bought a Tundra from this Autonation and a Forester from the Autonation Subaru down the road. Both will be getting serviced at Subaru from now on. 0/5.

One of the guys was an impatient douche to my girl till I showed up, then he changed his tune and started acting buddy buddy with me. Other than that theres other nice workers. And good deals (I guess)

As with many other people I was interested in purchasing a new Toyota Tacoma. With today’s shortage on new cars and trucks it would be a nearly impossible task. My salesperson Jimmy Hansen accepted the challenge and found a truck that fit the bill perfectly! Jimmy made sure I was kept informed every step of the way, contacting me throughout the entire process. Once my new Tacoma arrived he made sure it was exactly what I wanted and helped me get a great trade in on my 2017 Corolla. I HIGHLY recommend AutoNation Toyota Spokane and Jimmy Hansen! This is my family’s 5th vehicle transaction with AutoNation Toyota Spokane and recommend them to all our friends and family.

Great experience despite the high demand and low supply of the RAV4's on the lot.

First salesman took me out on a test drive in the vehicle I liked. Came back to the dealership and started working on numbers , while this is happening another takes my vehicle out for a test drive, walks around checking body for any damages and checks the tires. Tells me nice car, clean and great tires. I was told what they were going to give me for my trade in by the salesman that was working with me. He says I was also getting extra because of the low miles on my trade in, plus $2500 for a tax credit in my trade. I looked up on kbb prior to coming to the dealership and knew what trade in value was for my car. Salesman also told me that he would also be able to give me the $1000 customer loyalty due to the amount of prior vehicles I have purchased at automation, also Toyota factory rebate of $750 . So starts the back and forth wheeling and dealing to come to an agreed payment for the vehicle I was purchasing. That all being agreed upon, I leave because the vehicle I wanted to purchase was not delivered to the dealership yet. Days later I receive a call from a different sale person telling me they are giving me $14,500 for my trade in and if the $750 rebate from the factory was available once the car is delivered I would get that also. Nothing about the customer loyalty, tax credit or the extra for the low mileage on my trade. I received a call from her a couple of days later that my vehicle was delivered and an appointment was set up for the test drive, financing and delivery of the car to me. While in the financing office I ask where the tax credit was on the paperwork, I was told he would show me after we get the paperwork done, that never happened. Also no customer loyalty or extra for low mileage. I decided a couple of days after purchasing the vehicle I would call Toyota customer service regarding these issues, they send an email to the dealership and the female salesperson that took over for the original salesman’s calls me. She is rude and tells me they never promised me anything other then the $750 rebate, which was from the factory not the dealership and they have all the paperwork from my first visit with the salesman that was helping me. I told her I know what was promised me and also had a family member with me the whole time who also witnessed what was told to me. I hang up on her. She emails me a piece of paperwork that I have never seen or signed. She stated that she has all the paperwork and everything I signed. I never saw this! The salesperson tells me that Casey couldn’t have made these promises to me, he knows better than that and that she trained him. I had a previous issue with another new car I had purchased from there several years ago and should of learned from that purchase but thought thing had changed at AutoNation! I was wrong and will never purchase from them again! I

Great experience! I worked with Ryan to get the car, he was amazing. I also worked with John in Finance, other then he is the one that takes all your money lol, he was great as well!

Had the best experience! I was buying from out of town. I worked with Ryan. Easy talk to, got me everything I wanted, replied promptly(even at unconventional times) and made the whole car buying experience enjoyable. Would highly recommend buying a vehicle from him. Wish I was in the area to use them as my service center.

We came here to check out some cars and although we didn't find what we were looking for, we were really satisfied with the service.

A Five Star experience. Jim Brown is a great advocate and very helpful for our purchase. He is extremely knowledgable and was able to answer our questions even before we asked them. RWT & MAT

After a week of pretty terrible dealer experiences, a friend recommended Auto Nation. I had the best experience, they beat my bank’s rate, and I found a car that met all my needs and more. Highly recommended.

The staff at Auto Nation were all courteous. The salesman we worked with, Mike, got back to us every time he said he would, provided any information requested and answered all our questions. No high pressure selling. When I took my Truck in to have some cosmetic upgrades performed, I picked it up and noted that nothing was delayed, all done. What’s not to like.

Meg at Autonation, Spokane Valley, kept me updated and informed on my hard-to-get RAV4 XSE. Shawn in Finance explained everything clearly, and Micaela and the staff were prompt to fax over a document I misplaced while I was at the DMV window. Thx Meg & Team for crazy customer service! My XSE, “Snow Model”, is the best car I’ve ever owned. BTW: 44.5 MPG my first full-up. See you in March for our Highlander XSE!!!

Great after sale service. Had an issue with air conditioning and it was fixed during the day. They give full guarantee for the work they do and there is no hassle if you have to go back in case of a repeat issue

We love the Auto Service Department. They have have kept our car running like a top. Great Company and would give it a triple A rating!

Customer service was excellent. David was very knowledgeable and able to explain what was being done and why. I recommend their service to anyone.

Today I walked in and was welcomed by shaylon Reed. He was soo professional, kind and conversant with his job. He explained several options and I finally got my dream car. Thank you soo much Shaylon you do your job best 👍

Everybody was professional had the answers to the questions I had. Looking to update my vehicle, was a little disappointed in the stock on hand.

my service appointment was scheduled, promptly done when I arrived. I was treated professionally and friendly. I waited in their waiting area which was set up for social distancing and very comfortable.

The lobby is very clean and comfortable. Everyone I dealt with was friendly and efficient.

At check up for my Corolla 2015, confusion occurred over whether to replace cabin filter. When the car was returned to me there was a filter on my passenger seat. I called to ask what was up, but no clarity. Thanks for courtesy valet pick up and drop off! Lemons for filter snafu which I now need to check on which entails taking glove compartment out. Anna Vamvakias

Great service, polite and helpful. Quick to respond

My experience with AutoNation was amazing. They went out of their way to get me into the exact car I wanted.

very pleased the service was quick and with a smile.

I was at the other Toyota dealer in town and was not treated well when I had to bring my car in for servicing so I switched to autonation and what a difference! So I ended up buying a new car from James! What a guy he is and was very knowledgeable, personable, and funny! For once it was enjoyable to buy a car. Thank you you guys! Your the best!

It was a very pleasant process. The only thing that would have made it better was to have someone spend more time going over all the details of my car. There are still things I haven't set up or used and probably would if I knew how to do it.

Overall excellent for customer service, repair quality and facilities.

The customer service was excellent. Serge was knowledgeable and eager to set us up with our new truck. The financing was easy and faster than other dealers that I have worked with. We are happy with our new Tundra, and will be back when we are looking for another new vehicle.

My sales person was very patient, kind, helpful and efficient. The young man who prepared the necessary forms was also very kind and efficient.

Do not buy your vehicle or get it serviced at Autonation Toyota in the Spokane Valley! They are deceitful in the way that they handle things and do not even take the time to respond to a customer's problems or concerns. They will sell you a vehicle under false pretenses, and then turn around and hit you with a bill to get service items done that should have already been completed. We bought the extended warranty on our $46,000 vehicle, and regret it after our experience. It had 35,700 miles on it. We had a service light pop up not 5 days after our purchase. We called with a little concern, we haven't driven it but 5 DAYS! Set up a service time and got it in a week later. Needs an oil change, and 4 other items totaling over $1000, all routine things that should have been done at 30,000 miles. I call to speak to the service manager. He proceeds to tell me that we probably didn't need an oil change, but whoops, he can't do anything about that. So just pay for and eat an oil change, sorry. He then gives me a bunch of info on how it was out of Texas and that is why it was never taken care of, but there is nothing anyone there could do for me right then. They proceeded to pass me to someone who doesn't care about returning calls or emails. Getting ahold of someone that can help is virtually impossible. I was given the run around by multiple employees and finally given a contact that "should" be able to help. Mike Mitchell, used car manager, will not return any communication that I have put forth. It is unfortunate that this is how Autonation does business. Do not shop Autonation Toyota in Spokane Valley, or any Autonations for that matter.

good service, friendly techs, nice facility

Great Customer service! Awesome shuttle driver!!!! I’ll be back😊

Always great service. Friendly and knowledgeable staff

Excellent experience. Very professional customer care from drive-up to departure. My service representative, David, was extremely helpful in guiding me through decision-making for what services were best at this time/mileage ans saving me money.

Exceptional customer service. Attention to details. Great experience each time.

Jeff provided great customer service. Finished in timely manner.

We purchased a 2021 Camry. I only had 1200 miles on it. I noticed the back driver side bumper was hanging out about 1/4 inch. There is a bracket that a screw is screwed into on the inside of the rear fender well that holds the bumper on. A cheap phony, plastic bracket is the only thing holding the bumper on secure. Now it is broken. Mike Royce, the service manager, told me that someone bumped into my bumper and broke it. There is not a mark on the bumper anywhere. He said it doesn't take much to do it. Shame on Toyota for making such a phony piece of crap. And shame on them for not stepping up and fixing my car. Who's to say it wasn't like that when I got the car new. It also tells me that I am not the first person that this has happened to. He had his response right out of the gate. He knew it has happened before. We work very hard for our money and to purchase such a piece of crap is very disappointing. Is this what Toyota has become? We have been very loyal Toyota owners. Our 1998 Toyota Camry just gave it up this spring with over 400,000 miles on it. That was when they built good, reliable cars. Now I am ashamed to say that I own a Toyota. My husband was going to buy a new Toyota pickup, but that won't be happening. Step up Toyota and fix my car. And fix that phony, crappy plastic bracket on these cars. Once a proud Toyota owner, not anymore, Beverly Bower

Great service and customer service! Never had any issues going in.

Good. Had to wait a little bit longer than usual.

Love the gal I worked with (Meg Trevino) she is amazing. I would recommend her to anyone.

My wife has been "shopping" for a new car for a couple of months, but absolutely hates going to the dealerships to "haggle" with the sales people. When she finally settled on a couple of different makes/models, I convinced her the best way to make her choice is to get in one and drive it.......and that is how we met Wayne. He was very knowledgeable about the car, answered all her questions, let her take it for a test drive and the fact there was no pressure to buy, was what made the sale in the end. Wayne has followed up with us a couple of times to make sure things are going well and to see if we had any questions. All in all a very positive experience and my wife loves her new car!

The staff in service department was very professional and courteous A salesman helped me set up my phone on my RAV4 and was very helpful and professional. I wish I would have written his name down to give him the credit he deserves. However the wind noise with my RAV4 still has not been addressed. I was told fir the second time from two different dealerships that the wind noise due to high winds and could not be fixed because it was a bad design when the small windows were added. that is not a good explanation so I insisted to talk to a sales manager who then had service manager Parnell talk to me. I told him that bad design is not an acceptable explanation and the customer should not have to pay for bad designs. Parnell suggested that he would call someone in Portland and would get back to me. Parnell did call me back and said it is a problem with the side windows and improper seals. They have not come up with a resolution yet and would keep me posted. I have had my RAV4 fifteen months and appears that Toyota knows about this problem not just in my vehicle a resolution should be developed sooner not later. The wind noise is excessive and should not be treated as not a problem. I waited a long time to get the 2020 and is very heartbreaking to have this problem and be treated like it is no big deal. It is a big deal. My GF that has a 2018 RAV4 noticed it right away and said she would not be able to keep this vehicle because of the noise. Her 2018 RAV4 is very quiet. Still waiting for a resolution.

David at customer service was kind, efficient and thourough

Good service and helpfulness from the staff.

Always great service!!! From the service agents to the service manager. Everyone is always friendly & honest.

Great service! Had to have my car towed in because it wouldn?t start. They figured out the problem which was a key issue not a car issue. Took car of reprogramming my key and done. Very professional. I also had a couple of keys programmed here a few months back and they were the cheapest place in town!

Competent and timely; reasonable pricing.

They have you fill out a trade in online send you a contract for $6000 then get you there and beat you up over every detail included in the online report. But won?t budge a bit in the smoking car with ripped interior and broken bumper. Then keep you ur 3kids and cat there 6 hours.

As usual, great service and repairs and/or maintenance.

Easiest and fastest vehicle purchase/lease that I have ever had! Got exactly what I wanted within my price range! Thank you to Mike Maz who was great and everyone else who helped to make it happen!! Absolutely love my new truck!! ❤️❤️❤️

AutoNation Toyota is hands down amazing. I will be buying another car from them in the future. They gave me exactly what they quotes me. No hides fee's or trying to push anything extras or specials. From my first conversation with Micaela to my sales man Mazz to financing with Mike. Everyone was amazing. Big thanks you to Wayne Reid for the test drive and answering any and all questions. Thank you Autonation for my amazing Kia Optima.

I feel I get great service at Spokane Valley Toyota Autonation and can rely on my vehicle being maintained at highest level. I believe they have placed safety first.

I was disappointed to find out only when I arrived home and looked at the bill that the rear wiper replacement that I explicitly requested to be done when making the appointment and when arriving at the dealership was not performed. Also a bit disappointed that the 30,000 mile maintenance (oil change, tire rotation, filter change) plus replacement of a tire sensor took over 2 hours. My expectation was about 75 to 90 minutes.

Was looking for a truck, and was greeted real fast, took some test drives and found a truck that I was looking for. The process was easy and fast. Customer service was the best, they are friendly and take the time and go above to help you.

Service done, took much longer than anticipated. If I had known it was going to take that long I would have had the shuttle take me home immediately. David was very professional.

Didn't xxxxxxxx me the whole time, straight to the point. Had bad credit, they still followed through for me with a reliable, dependable car.

I went in for a simple tire rotation. They told me it would take 30-60 minutes. After 1 1/2 hours, I went to ask how much longer. They said it's almost done should be out soon so I could finish the paperwork to hurry things along. First...I am told my tires are almost ready for replacement, but guess what...they are having a tire sale. The dealership was trying to get the customers in front of me to buy tires too. And I only have 37000 miles on 60000 mile tires. Hmm...I don't believe you Auto Nation. Second, they tell me the tires didn't need to be rotated, so they didn't do anything on the car. By the time I got out of there, it was almost 2 hours and they didn't even do anything...except try to sell me tires that I didn't need. AutoNation will never get my money again. Larry H. Miller Toyota...you have gained another customer.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

Where do I start from the time I walked in till the time my car was done and David came and got me. I couldn't have asked for more respect or a better treatment! He even got a sales person to go over things I didn't know about my 2019 Rav four. So Ryan the sales person there at AutoNation was terrific also. I can't thank you all enough for making my first experience there one of the best experiences I've ever had at a dealership. My name is Joyce. My appointment was at 3:30 March 19.

It appears this dealership (Auto Nation) assigns customers to a specific Service Advisors based on their last name. I sat there for 10 minutes while the Service Advisor I was assigned to helped three other customers, while four (4) other Service Advisors were not helping anybody! They need a system where ANY Service Advisor can help ANY customer at ANY time. Why do three customers have to wait in line behind one person when there are four other Advisors ready to work? Makes no sense. Literally, they put the customer at the END OF THE LINE!

Overall positive experience. Mike was helpful and honest. Saved me some money for now.

Mike in service couldn’t have been nicer or more helpful. The dealership has a gem of an employee in Mike. The guys I met in the shop were also friendly and helpful.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

The appointment went very smooth, I was greeted in the first two minutes and my truck was in the shop within five minutes. They did a very thorough job on the truck and had it completed very wuickly. Thanks

The service manager, Parnell, was professional and helpful. The service technician, Jason, was very knowledgeable and did a great job!

After totaling my last Tacoma, you guys stepped up and helped a lot. Even got me a rental until we got me into another Tacoma. I'll never go anywhere else. Kaitlyn is the best too, very helpful and understanding. Thanks to everyone.

I've seen Matt numerous times since 2006 , when we bought our first car from Appleway. He's always pleasant and let me know if there was recommended service on the vehicles.

Shay Reed, Mike Mackey, Bob Bittinger and Matt Dutton all did a good job of helping me get my new Camry at a price I can afford. I had a bit of a hiccup in the financing process but Bob made it right. That's our second Toyota purchase from AutoNation.

Shout out to Meg Trevino for providing my wife and I a stellar buying experience! She is an awesome sales professional, one who is very accommodating and knowledgeable. I highly recommend requesting her if you're in the market for a new/used vehicle. In regards to the overall trade-in experience with AutoNation Toyota, it was comfortable and transparent. Definitely received a top dollar trade appraisal for our 2018 KIA Optima EX and the protection plan offered is top notch! I will continue my business here for maintenance and future purchases.

Problems starting. New battery replaced under warranty and 36 month warranty for new battery. Finished way before expected. Easy in, easy out. Thanks.

Some of the most friendly people to work with, very informative and very accommodating

Needed to have a recall done on my Toyota Corolla, and the letter from Toyota says you will get a loaner car for the time you car is in the shop. So I called 2 different dealers in the Spokane Area. The one located in Downtown Spokane says they don't do loaner cars for this recall, so when I called Toyota, they directed me to AutoNation Toyota SV. When I called Michael (one of the service managers) said that Toyota does pay for a loaner car while car is being taken car of this recall issue. Appt was scheduled, I arrived on time and after paperwork was taken to the rental company to get a car. The whole experience was quick and the recall was fixed within 4 hours. I would recommend AutoNation for your cars service needs they were great to work with............

Jeff did an excellent job of stating what repairs would be needed the price as well as kept me informed through out the time I was waiting as to the status of the vehicle. He even ensured that all of the items that I had shared about the vehicle were checked out. Will ask to work with Jeff again!

It wasnt very detailed with the used truck that we bought. We just thought that everything was okay since it's already in the market. But we foumd some problems. The day after we brought home the truck. We have had call and they took it to get checked but the truck was been in and out and for the third time.

I took my 2018 Camry in for 3 recall notices that had to be addressed. The people at the counter were very professional and took car of me eighth away. My car was ready sooner than I expected. The only complaint I have is, after working on my fuel pump, my car smelled of gasoline. I had to park it outside my garage and leave the garage door open all day to air it out.

When our Prius wouldn't start, we jumped it and took it into AutoNation and Mike checked it in and in a couple of hours had diagnosed the problem and had it ready for us to pick up. Great service for a minor emergency. Would definitely recommend the professional team in the AutoNation service department.

I had great service for the recall on my 4Runner and for tire rotation. I have always had my auto work done at Appleway Toyota. There customers service and work they do has always been too notch.

My experience was great! Matt kept me informed about what was needed to be done and how long it would take.

Jeff was friendly and courteous when he helped me.

I bought a used car at an auto nation, the car had a cracked windshield which would be ordered and replaced and I would be called as soon as it came in. After a month I called the dealership to find out if it was in yet, the person I talked to said she would find out and call me back, she never did call me back so I called back the next day and talked to the same person she said that it was her day off and she was in to take care of a few things and finding out about my windshield was one of them and would have the person from the body shop call me, again no one called me back. I called back the third day and asked to speak to a manager so I could find out about my windshield and tell him about my experience he assured me he would find out and call me back, again no one calls me back. The next day I go there in person and ask to talk to a manager tell him about my experience he said he would have someone get on it right away, I waited over an hour and no one came to talk to me, I finally had to ask someone how long I needed to wait, then I was giving the phone number for the collision center and I talked to Dave who set me up for an appointment for the next day. There seems to be a problem with follow-through and communication at this site, I've bought two other vehicles here and never had this kind of problem before, I hope this is not the new standard.

Our salesman was good. I think the process of buying our car was very lengthy! In the past when we were buying a car we were offered something to eat and or drink but nothing was offered. I was very disappointed that the floor mats were not in the car and when I called they said we had to pay more for the mats!!! I do love my new car!

Excellent as usual. Personnel in the service department were cordial, courteous and knowledgeable.

I have taken my car in for oil change a few times during covid, and felt really unsafe there at the valley Toyota. Both times there were two gentlemen employees in the service center who either didn’t wear mask over nose or had just a flimsy visor on. No attempt to have sanitized pens. Most of customers coming in where in high risk category. This shows a total disregard for their customers well being!.

we always get considerate, helpful, friendly service.

My wife and I traded in our 2010 Toyota Sienna for a 2019 certified pre-owned Toyota Sienna. Ryan, our salesman, was friendly, courteous, knowledgeable and accommodating. This is the main vehicle for our family of six, and the only vehicle we own that can fit all of us. Ryan worked around our schedule of picking up and dropping off kids from school and sports and made the buying process much less stressful than it could have been. Within the first week of owning our new to us Sienna, we found some issues like a seatbelt not working and the key fobs not being fully programmed. Ryan made us a service appointment that worked around our schedule. When we got to our appointment, it was discovered that the seatbelt had broken and it would be several days until the replacement part would arrive and could be installed. Warranty wouldn't cover a loaner car, so Autonation covered a rental minivan at their cost understanding how needed this vehicle is to us in our daily lives. David from service did a full check of our Sienna and made sure to communicate with us at every step along the way. He even came out to help my wife carry car seats to and from the Sienna to our rental. In the end, we have a reliable and safe family vehicle backed by local people who we can go to with any issue large or small.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I’ve taken our Tacoma. Thank you.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I?ve taken our Tacoma. Thank you.

Our salesman Jupiter was outstanding, very friendly people, the prices were fair, the trade in value was fair. 2 thumbs down on the actual process. It took us over 7 hours to buy our car because we waited 5 hours just to get into financing. No bueno. It shoulda been a 4 hour deal tops.

They gave me a coupon discount and what they charged was still way too high.

Good, service department had some computer issues and still handled everything very well.

Great experience with the salesman, sales manager & finance manager. All friendly & personable. Didn’t get what I hoped for my trade, but more than expected. Will buy from AutoNation again.

2nd service on vehicle and as happened last time it takes at least 2 weeks to get in for service work and it is always a pain to try and get anything done. Never had that problem with any car I have ever needed service done before.

The staff at AutoNation was very helpful & knowledgeable but not pushy. We appreciated that!

I took an appointment before a month ago for car inspection. The sensor was not working, noise from the back, and air tire is low, and they took the car and inspected. The price was very expensive and did not follow up what is going on with my car or specifically they didn?t not check the car very good.

Matt is on it . He knows what he is doing and speeds the whole process up.

Fair pricing on services.

Overall pretty good. Quick. Good communication. My insurance adjuster, however, told me I was charged over list price for parts of about $176.00

Fast service, very easy to talk to, communicated all the things my truck needs and if it needs to be done now or could wait.

The service guy who checked me in was very personable and answered all my questions. I felt like I got excellent service

Tire pressure were adjusted ... and they left them different as the invoice indications. When I called to asked, the person said it was ok, no problem... IF you want we can adjust them. So, before the service they were all at 36 and now they say it is fine to be ay different pressure every tire ?????

Bought a brand new Toyota with Platinum warranty that expires 12/2021...have been fighting with the service department SINCE JUNE 2020 to get the water pump fixed...and even though we have paperwork to prove the work is covered, we are told "our warranty doesn't exist" "our work isn't covered" "the work needs pre-approval" we are told to drop truck off...so wasted an entire Saturday only to be told that "warranty people don't work weekends"...we will NEVER do business with them again!

Had great experience buying a new Tacoma With sales person James Hansen. This was my first new vehicle, did'nt know what to expect. Enjoyed the process with James! Jason B. the finance person was great! Never felt pressured.Overall had a great experience getting my new Taco!Highly recommend Auto Nation Spokane!!

Service was great, I was well informed through the whole process and waited for my service to be done. Masking and social distancing were great and they COVID sanitized my SUV after service.

I brought my 2016 Tundra in for its scheduled appt on Wednesday 01/06/21 David at the service dept checked me in and Jeff took delivery of it for its service. As usual the experience was friendly and personable, with David keeping me up to the minute on what was going on, answering my questions and such. I received my truck back in a timely manner and everything is running smoothly as I have come to expect from AutoNation Toyota! Every one at this dealership has been a pleasure to work with! This was the first vehicle that I have purchased for myself since 1992 and I do love my truck! Matter of fact we were so happy with my experience that 6mo later my wife bought a brand new 2019 camry and loves it! Thanks guys!

Whenever I go to the dealership with or without an appointment, the personnel I interact with always make sure that my needs are well catered for to my satisfaction and within a reasonable time. I have been having my car serviced here and do have no complaints.

30K checkup, David (Service Agent) was extremely helpful and courteous. Walked me through every step, explained my options, thoroughly answered my questions and kept me updated throughout the process. I have always received very good support from AutoNation Staff (service dept.) but David was the most professional agent ever. Excellent communicator, friendly and knowledgeable.

I was interested in buying a car and I set up an appointment with rodney who I had been emailing for a couple days. i walked into the store and we sat down at his desk to start the paperwork. y

My husband and I love our new 2021 Rav4. Our experience at AutoNations was very good. Our sales representative Jupiter was exceptional! He helped us at every step. He answered all our questions, and even helped us with our paper work. As seniors this was very much appreciated. We would highly recommend AutoNations Spokane Valley. Our grandson also bought a brand new vehicle from this dealership( A 2021 Toyota Tacoma). He was also pleased with his experience. Thanks Jupiter! And AutoNation!

they were very prompt and had everything ready when I got there. I got a great car at a great price and they made it easy :)

This is a dishonest store. I was led to believe I would get a Costco Auto Program price and drove 200 miles to get to the store to buy the car. When I arrived they told me I was getting the Costco price. I found out later they did not honor the Costco price. I would stay clear.

I have been looking for a new truck and have had a hard time finding the exact package that I want. I, like many other people I'm sure, have had to turn to the internet and extend my search area further and further to find what I would like (at a fair price of course). I finally found a truck that met my criteria and it was listed at a fair price. I contacted the dealer and explained I was out of town and would need to have the vehicle shipped. I know this is a very common thing, but still wanted to make sure they were familiar with the process. I was told, "Of course we're familiar with the process." Obviously I would be on the hook for the transport fees, and since I am not able to be there in person for the document signing purposes, I was notified that I would have to use a notary service that could come to my house and take care of that aspect (at a fee of course), but I understood that and had no issues with it. So after receiving the email with the quote of the price for the truck, plus the $1800 transport fee and $400 doc signing fee, I was informed that a discount of $2830 that was included in the quote for the vehicle would not be applied for me since I am not close by. So not only does it cost me $2200 more than if I lived close and could simply pop in to get it, it was going to specifically cost me $2,830 more as they were revoking a discount that is available to everyone else interested in the truck, a discount that is advertised on the internet for all to see and take part in. I literally am being discriminated against because of my geographical location. Nevermind the fact that I was willing to pay the extra $2200 more it was going to cost me just to physically obtain the truck versus someone that lived close to their location, which is entirely based on my decision to look far from home...now they are raising the price AN ADDITIONAL $2830 for no apparent reason I could find, other than to further slap me in the face for not being able to find a truck similar closer to home. I spent a decent amount of time getting to this point (finding the truck, speaking on the phone several times with sales associate, obtaining a formal quote), and am absolutely appalled that they would even attempt to treat a viable customer with such contempt rather than simply appreciate being able to sell a vehicle at their asking price without even a bit of haggling on my part. Let alone the willingness to pay $2200 on top of the sale price of the truck. No problem, I will gladly take my excellent credit and hard earned money somewhere else that it will be appreciated. I truly hope they are forced to correct these horrible business practices as a result of more people avoiding them and allowing them to see the error of their ways.

We had a great experience leasing a 2021 Toyota Tacoma. Bob Bittenger and Mike Workman provided excellent customer service! The process was easy and we are so happy with our new Tacoma. They helped us with all the accessories we asked for including quickly scheduling the purchase/service of new rims and tires etc. We will recommend to our friends and family.

Service advisors are terrible. They’re snakes.

Service was quick and friendly. The facilities were clean and welcoming.

I known Matt in service for over 16 years. He is great and you are very fortunate to have him on your service team. Thanks Matt for all you do.

I found excellent and timely service as always. My experience has always been great.

I have been working with James Brown for almost a month before finally landing the car of my dreams! He has been extremely helpful in ensuring my needs/wants were met and consistently followed up with me as (what felt like so much) time passed by. Was informed a '21 Hybrid RAV4 XSE had arrived and I booked an appt with him for the next morning. Arrived and was taken care of through each and every step of the buying process (~5 hours... although I felt they have an extremely efficient workflow). I understand this was a busy time of the year for them, but in terms of customer service--did not feel pressured, had all of my questions answered, provided thorough explanations through every line item/package deal and I could genuinely tell they were ensuring everything was tailored in the best interest of the client. Everyone is extremely personable (including individuals who I did not have direct interactions with during this process) and I instantly felt a sense a "family" from the sales side all the way to the service side! So, thank you James, Ryan (especially you!), and Matt (and anyone behind-the-scenes) for your stupendous service AND taking great care of me.

Jupiter and team were great! Just the paperwork work process took forever!

Excellent service, excellent recall notifications and corrective service, clean spacious waiting room.

Prompt, courteous, thorough service. Very impressed with Auto Nation!

I had totaled my car and was really shook up about the whole situation. Sakeleanna was so kind, gentle and understanding of what I was dealing with. No high pressure sales! Jon in finance made wonderful recommendations on what warranties made sense for the used car I was purchasing.

I highly recommend AutoNation if you’re looking to buy a new car! The sales team is very good at what they do and are very kind! They make the process of buying a car a breeze!

I liked the service that I receive when I visit Toyota, except that my car does not get washed. Toyota should bank on this, as Honda does a great job servicing and cleaning customers? cars. That shows they care. I will probably buy my next vehicle from them.

super staff, no hassle pricing, very clean facilities, best car buying experience ever!

TOYOTA SERVICE:: We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

The staff is very friendly and helpful in finding the right highlander for us.

We lost one of our keys for our Rav 4 and we?re replacing it. Although the new key was expensive, the service was great. We knew how much time it would take and the staff was friendly. In fact one employee offered to get our car from the parking lot and back it into the garage bay so that we wouldn?t have to walk in the rain and get wet while finding the car. Very considerate.

David gave timelines for repairs, explained what was needed and followed up periodically until service was complete.

Thank you for your assistance all of your people were outstanding

Bought a new venza. great service. Jimmy was great

Saklieanna was exceptional, she was personable, very knowledgeable, and easy to work with! Would highly recommend her!

They are great I love going there every time they treat me very nice

Took our Rav in for a noise, they found out it was the struts, the work was done in a day, very please with the service, highly recommend this dealership on Sprague, being going their for a few years and always satisfied with their honesty.

Service advisor did a good job. Everything went as I expected it. Even vacuumed my inside car mats.

Always been our go to for our Toyota Prius. Great people and service all around.

AutoNation Toyota in Spokane Valley is pretty amazing. I live in a tiny town in Idaho and work a lot. I had been searching for a truck with specific things for a while and finally found the perfect truck at AutoNation. The problem was it was a Tuesday and it was 8 hrs away so it wasn't like I could go after work and check it out. I emailed them and told them the situation and was expecting them to say first come first serve. I was blown away when they said I could reserve the truck for 3 days! They also sent me a link to reserve the truck immediately, so I did. After the 8 hr drive I pulled into AutoNation. As soon as I walked through the door I was impressed, the place was big but super clean, spotless, and everyone was super nice and helpful. They took my basic information and within 10-15 mins I was in the truck for a test drive. They told me all about the truck and showed me all of the inspection sheets they had done and maintenance, everything! I decided to buy it, the price was fair and was pleasantly surprised when they explained their no haggle policy, what you see is what you get. They show you what the vehicle is worth and my truck was perfectly median priced. Then the dreaded paperwork started, but it wasn't too bad here. Everyone was pleasant. I would recommend AutoNation to anyone! I got my dream truck and they held onto it for 3 days and turned several people away to allow a guy 8 hrs away from Idaho to see it in person, if that's not service I don't know what is!

Had a great sales lady 🙂 she went above and beyond to help us buy a car exactly what we wanted! Thank u Sakelianna

Maintenance department did a very good and timely job. Thanks

My husband called to make an appointment to have a system flush. He asked how much they charge for that service. They gave him a figure, but when they were finished and gave him the bill, it was substantially more, like $200.00 more. My husband said when he wants a bid, he wants them to include known parts, taxes and service department charges. These were all separate from what they told him. If he would have known that, he would not have gone to the dealer. Also, he had an appointment for 9:00 in the morning. They did not explain the process of the service to him or how long it would take. They were not finished until after 3:00 in the afternoon. A definite scheduling inconvenience for my husband.

I took my Toyota Tundra in for a recall service. The staff was efficient and friendly. They were very helpful.

ANDREW who helped me in the past and yesterday is Excellent in Customer Service!

The staff is not knowledgeable to vehicles they sell. It took 2.5 hours to do an oil change on my vehicle. I was not happy with my visit. Horrible customer service.

Friendly and knowledgeable staff

The staff at AutoNation Toyota have always been very kind and helpful. And they do their best to make everything as painless as possible, even if the outcome is not what you were hoping for.

I was in your shop on October 30. There were several employees not wearing masks or wearing them improperly . My se rvice call was great!

Fast and dependable service. very clean, and well ran facility.

No problems, and waiting room was set up for social distancing. Good service overall.

Purchased a 2021 RAV4 Hybrid XLE Premium due to their True Car Affiliation. Not many of these sitting around on lots. Not much haggle to pricing with True Car discount, they tried to charge me a $900 fee on my trade in, we resolved that. But the awful aspect was the misrepresented interest rate-Ali, the Loan Officer stated that we would likely be granted a better interest rate than the contract we signed and according to Toyota Motor Credit - that contract was final and binding when we left.

Vary good and efficient service, Matt is the best! As is all the staff that helped me. Thank you for your great service department.

Good jobs all around. On time, lots of reminders. Nice people.

Spent three hours to get the oil changed, now it’s leaking oil in my driveway. Great experience so far.

Great experience and really enjoyed working with Corey!

The guys in the service department are very nice and very professional. They take good care of my car.

We were shopping for a used car to replace one that was a total loss in an accident. AutoNation had the same make/model in a similar year and mileage. We called and spoke with a salesman about the car and made an appointment to see it the next morning. We live a 2 hour drive to the dealer. The vehicle was available when we arrived, but had not been cleaned as it was new inventory. We drove the vehicle and reviewed the inspection report and maintenance completed subsequent to the inspection. All appeared to be in order we decided to purchase the vehicle. The total time for that was 35 minutes. We paid cash for the vehicle. AutoNation agreed to detail the vehicle, it was so dirty we wanted to return the next day because we wanted them to do a thorough job on the detail. They got to work on the detail while we waited four and one-half hours to purchase the vehicle. This waiting to complete the transaction is simply painful. I don't understand it, I never will. I won't ever do it again. In the future I will leave the dealership and go run other errands and return four hours later and pick up the car. The car was cleaned by the time the paperwork was completed, but the cleaning was not a detailing. We found items belonging to the prior owners under the seats. The car was not waxed. The facility is clean and comfortable and the staff attentive and friendly. I would buy here again.

I've always had good service at AutoNation Toyota. The staff are both friendly and efficient and the facilities are comfortable and clean. I do think, however, that the next oil change/service is incorrect on my windshield sticker. Just had the 10k routine maintenance done and the window sticker says the next appointment is at 20k. This cannot be correct as Toyota recommends every 5 thousand miles. It should be set for 15k.

nice experience service people outstanding Matt takes good care of all our needs Bob Allen sales person is there to help as needed

They did I a good job. Matt treated me very fairly

Informative. Good service from David. Will return.

Thanks to Matt Keller for providing exceptional and professional service. Thanks to the techs

Ms. Dixson who sold us the car was wonderful, but the service manager lied to us about the rear differential going out. My mechanic told me that Autonation had tried to hide the problem. Totally not impressed. The owner of the dealership did resolve the issue with me, but if I weren?t an attorney myself I am not sure how this would have gone. Two levels of management tried to bully before the manager of the dealership made this right. I have had good experiences with this dealership before buying newer vehicles than this last experience. This dealership needs IMHO a new service manager. If you are buying new here your probably OK. Older vehicles not so much...

The service was good, but I wasn?t happy with the expensive bill. I just wonder if I could had it done cheaper, somewhere else.

Called twice and talked to two separate sales people about a used car they'd listed online. Yes, it's available! Come on down, can you be here at such and such a time? We went down later that day and nobody could find the car. One salesperson didn't even bother to check their records ---- walked us around the lot for 15 minutes looking for the car (it was green, and he points out a black version and says, are you sure that's not it, a lot of times THEY DON'T GET THE INFO IN THE LISTING CORRECT. Finally a salesperson says I don't know who you spoke with but the car is over at the renovation facility. His "apology" for the confusion was that there are "so many sales people on staff that not everyone knows everything" ---- sounds like a management issue to me (is what I thought). Okay, so we go over with him and look --- listed nine days earlier and that car was filthy inside and out! We asked the sales person what does it mean that it's going through renovation? His rude answer was, "I don't know, I'm just a salesman, I don't make the processes." So that car didn't work for us --- it was a 2013 Escape. We said, thanks but it's just not right for what we need because it's too small. The salesman who said he'd been there for 15 years, acted clueless, never listened to us when we explained our needs and seemed like he really didn't care (but proceeded to show us a MINI VAN which was not even something we were interested in at all) --- total waste of time and pretty much what i expect from a "car salesman" --- thanks for upholding the cliche.

Jimmy is awesome! My fiance and I got out of our car and started browsing at the RAV4's out in the front. Jimmy came out and said hello to us and never pressured us. He listened to us, answered our questions and we bought the car!! Thank you so much Jimmy, for your great service. We will be back when we purchase our next car. The whole facility and staff were awesome. Five stars for sure and I HIGHLY recommend Jimmy. Thanks!

The service department is excellent, and Jeff Crane is a very good coordinator. The whole experience was very good

Great people great service waiting time was great clean dealership

A trust worthy dealership but if your educated and can make the case you can save a couple g's. If i was uneducated I would still buy at AutoNation Toyota. Know your trade value, their is wiggle room if you make the case and prove it. Know warranty cost you don't have to pay full freight more wiggle room on new cars. The longer a car sits on lot the price goes down. See how long the car has been there. Maybe its close to a price reduction. If you order a car you will get what you want but not the price break necessarily. I didn't get the color I wanted but saved some cash. The 4 runner is a awesome reliable vehicle but I would make some changes on newer models. Like a 6 speed overdrive for long hwy trips. locking Diff and A Trac in any drive mode. Auto start in TRD Off Road. Looking forward to long life of this vehicle to pass on to grandkids. Thanks Autonation satisfied customer. 2nd car. love them both.

This was the quickest I’ll change that i have experienced so far. Thank you.

had our rav4 serviced. The department and the agents should have a 10 star rating. Outstanding service.

Everyone was exceptional, I usually hate service departments but these guys are awesome. From the tech Jason, to the writer David, up to Parnell, all top notch! Way to go.

Great place to buy and have your vehicle maintained after you drive it off the lot.

My car was serviced on time and was ready when they said it would

My visits to Toyota Spokane Valley have been very pleasant with David Merkle. I am having work done that was recommended at the 100,000 mile check up. Each time I go in, I feel like I', their only customer. Thanks for your great service!

Went for oil change, repair airbag sensor. Able to schedule dent repair and car detailing at same time. Ordered floor mats and got discount. All under an hour!

Second of my prepaid Oil Change and Inspections went fine. This is the second time that the Van was not looked over by the office staff that interact with us after vehicle returned from the shop. This time the drivers floor mat is black greasy. If somebody just looked at the van before giving us back the keys they might see/correct issues so we are not surprised when we get in. The time before this the hood prop was lying on the passenger floor??? did they break it? did they think we would not notice?

I love Autonation. We buy all our Toyota’s from them. Yesterday we went in for our annual service on one of our cars, and that is never an unpleasant experience. Everyone at Autonation is so wonderful and helpful, and our vehicles are in great condition!! Thank you Autonation!!!

Need a better method of informing customers of repair process and estimated wait time. We waited half a day in the customer waiting area to finally be told it was a fuel cap sensor problem . Others came and went while we were there but no one came out to give us a status or talk to us...if we'd known it was going to be half the entire day, we could have arranged to leave and come back.

Needed an oil change as we were traveling. Auto Nation in Spokane, fit us in, and great job getting the work done quickly! Thank you!

I noticed a loud clunk when accelerating - when I took it into the dealership, we found that I had unlatched the seat and not secured it back in place - the guys laughed but I was treated extremely well and left with a smile and no charge for their time. This is a great group of service writers and mechanics so will start bringing my vehicle here for service.

We have always been treated fairly and with respect at the service area. this has been a great car and always recommend this business.

We have received consistently honest and helpful service from these folks. We appreciate that their employees know what customer service means!

Service writer was great and kept me informed.

Love working with Bob Allen , auto nations always does a great job

Time for my van's 65,000 mile checkup so I made an appointment with AutoNation Toyota Spokane Valley. The service rep, David Merkle, was new to me and he was awesome! Everything checked out, van is in perfect shape and I was on my way!!

All I needed was a check engine diagnostic. It took 1 hour and 31 minutes exactly (checked my receipt). I was told it would cost $125 when I arrived, but that wasn't disclosed when I made the appointment. When the job was finally completed, there were additional fees I wasn't told about making the bill $147.25. The diagnostic reflected the same problem found by O'Reilly auto parts, whose diagnostic took minutes and was free. The reason I went to AutoNation was because Toyota Corp told me that my particular problem could be considered for a warranty waiver since I was one month away from it's expiration date. He gave me a case number and asked that I call back after I get the diagnostic from a Toyota dealership. After AutoNations diagnostic I called Toyota corporation back, and the girl told me "it's almost impossible to get waivers like that." She checked with her supervisor who denied it. I told her all of the above and that this has been one huge waste of time and lots of money because of what I was told by the previous rep. The lack of up front disclosure by the corporation and by AutoNation is garbage customer service, not to mention unethical.

Was in for 65,000 mile checkup. Service rep was new to me (David Merkle) but he did an absolutely awesome job. Everything was checked out and services performed and I was on my way!!

Excellent service and decent price! Will certainly recommend this to ppl who want to get a car.

Service writer was great, the guy who did the service forgot to rotate my tires but the writer double checked to make sure I didn't get charged for it and gave me a follow up call.

Auto Nation serviced my RAV4 and provided a complete, accurate inspection of my vehicle.

From the time I entered the AutoNation Toyota Spokane Valley dealership until I drove away in my new car, I was treated like a King by absolutely everyone that I came into contact with. A very special shout out to James Brown for making our appointment the absolute best it could have been! James is very experienced, knowledgeable, courteous, friendly, funny and really loves his job. I am very happy with my purchase and I highly recommend AutoNation Toyota Spokane Valley for your next wonderful auto purchase experience! Thank you James Brown, Jeremy and staff at AutoNation Toyota Spokane Valley!

Great customer service! Didn?t try to over sell! Quality work!

had great service and very friendly

I mixed up the dates for my tune up, but these guys got me in AND out quick anyways!! They were really great!! And... For the first time since I bought this car 3 months ago, it was able to reach 31 mpg!!!😍😍😍

I was greeted by Mr. Andrew Garrison. He was friendly and professional. He kept me up to date during my short visit in the service service department. I highly recommend Mr. Garrison and the service department at Autonation Toyota.

Easy, friendly, excellent service. .............................................................................................................................

Stay with the quoted amount and not upsell and not deliver. that would be nice.

They did the 95,000 Prius service for me. Great Job

Great , professional , friendly service ! Got us in quickly and solved the issue !

I appreciated their prompt and friendly service. I was told what needed to be done with my three-year old Camray and what it would cost. The service was done quickly while I waited for a relatively short time in the waiting room.

Andrew did a great job. I will hopefully see him the next time I?m in.

love Toyotas friendly salesman (Bob)

Your service eas Excellent as it has been on all visits.

Would have liked a conversation about the multi point inspection.

10/10 wouldn’t recommend this place even to my worst nightmare. By far the worst service department I have ever dealt with. My cars been in the shop 5 different times for the same issue and they insist on telling me nothing is wrong with my car and continuously lie to me. I bought a brand new 2019 Rav 4 and it was the worst mistake of my life and still has the unresolved issues. Now I have to deal with a vehicle that I don’t even feel safe driving in. Please save yourself the hassle of purchasing a vehicle here.

They took me in a timely fashion. The staff was very cordial and helpful. I was in and out quickly. The waiting area was quiet and peaceful and we all sat 6' apart. There were only about 5 customers in the whole building (it was early). The staff were efficient and competent. I felt very good about the whole experience at AutoNation. My car is running smoothly and I feel very confident about the service done on my car.

Mike Workman was the epitome of great personal service and enhanced my car buying experience greatly. after a truly horrendous buying experience at Lary H Miller with Nick The Greek, it was a pleasure to meet and work with an honest and sincere salesman. I sincerely reccommend Mike and Auto Nation to anyone who is considering the purchase of a new or used car!

Good people. !! Fast process and they answer all your questions

Even though I was unable to make my appointment on line for some reason, they still squeezed me in in a timely manner and serviced my truck!

Certified technician. Love ToyoTa

The team at Appleway Toyota took great care of my dad today. Special thanks to Mike Workman and Mike Bailey for their special attention to him as he made this purchase and service decision. He is absolutely thrilled with his vehicle. The Franseen’s are huge fans.

Great place, friendly and knowledgeable service representatives.

Very impressed with the level of customer service that David provided, he was very knowledgeable, kind and kept me informed with the progress , and concerns I had with my Honda Pilot. I would definitely recommend, without hesitation AutoNation to my family, and friends. The service by Jacob, my mechanic was very knowledgeable, and through, and overall much faster than anticipated. These gentleman, definitely represent the best, in you're company, with exemplary customer service...

Matt always takes good care of me and my 4Runner. Offers shuttle service and keeps me updated on the service. Thanks for keeping my Runner running.

Very impressed with the level of customer service that David provided, he was very knowledgeable, kind and kept me informed with the progress , and concerns I had with my Honda Pilot. I would definitely recommend, without hesitation AutoNation to my family, and friends. The service by Jacob, my mechanic was very good, and through, and overall much faster than anticipated. These gentleman, definitely represent the best, in you're company, with exemplary customer service...

AutoNation Toyota Spokane provided superb service related to the purchase of my new Tundra.

They are really on their game. The buying process was smooth with no tricks or misuse of communication. The service process is also very stress-free. Everything is carefully explained and any questions are thoroughly answered. There are no unnecessary repairs recommended.

Quick appointment, finished on time, always nice to work with.

Our experience was fantastic! we went in with an open mind but locked in our needs. The staff was amazing! Very knowledgeable and cared for what we needed. They didnt push us into anything and allowed us to make our own decisions. I highly recommend Autonation Toyota and will be my #1 stop for vehicle purchases!

Our experience was fantastic! we went in with an open mind but locked in our needs. The staff was amazing! Very knowledgeable and cared for what we needed. They didnt push us into anything and allowed us to make our own decisions. I highly recommend Autonation Toyota and will be my #1 stop for vehicle purchases!

Great Service, cost and the people are great. Thank you David.

After 15 years, I still come to Auto Nation to have my car serviced. Everyone is kind and knowledgeable when it comes to the needs of my car. They are the best.

AutoNation Toyota sold us a Highlander. They mentioned in passing that the car was from Canada. They didn’t mention that the entire car read in Celsius instead of Fahrenheit. We noticed this after getting the car home (stupid us but we were more focused on the engine and safety features working, not what the temp read!!) but after a quick Google, it seemed like it just needed the settings to be changed as Corolla’s, Prius’ just need a couple of button pushes and it switches. No big deal. We called right away to ask about this. After putting off our phone call for a couple of days (we called several times) they informed us that highlanders don’t have the ability to change from C to F. They also informed it that the time to return the car had passed. Buyer beware!! This company will let important details “slip their minds”, then won’t return phone calls during the vehicle return window. We’ve been working with them trying to make this right but it’s been like pulling teeth. They want nothing to do with us now that they have our check.

AutoNation Toyota sold us a Highlander. They mentioned in passing that the car was from Canada. They didn?t mention that the entire car read in Celsius instead of Fahrenheit. We noticed this after getting the car home (stupid us but we were more focused on the engine and safety features working, not what the temp read!!) but after a quick Google, it seemed like it just needed the settings to be changed as Corolla?s, Prius? just need a couple of button pushes and it switches. No big deal. We called right away to ask about this. After putting off our phone call for a couple of days (we called several times) they informed us that highlanders don?t have the ability to change from C to F. They also informed it that the time to return the car had passed. Buyer beware!! This company will let important details ?slip their minds?, then won?t return phone calls during the vehicle return window. We?ve been working with them trying to make this right but it?s been like pulling teeth. They want nothing to do with us now that they have our check.

My P U is new with 6000 so no repair complaints but I owned a shop for 45 years and I find them very friendly to both me and my dogs. Whem I'm waiting for the work all the sales people came to talk and they know I'm not shopping so its just to be friendly. To me that means a lot.

fast and friendly service and my car problems were told needed work on and cost to get it fix.

they are a friendly staff and honest. they took care of my questions and concerns about the used car I bought from an other dealership.

After my brother was treated poorly, for return of a car he didn’t want, disrespected for who he is (A Vet) and you had my nephew there for 5 hours...... Wow. Thankfully we only drive GM, but you can’t bet I will not be sending anyone there for any vehicle.

Our purchasing experience at Auto Nation Toyota was very pleasant and easy. The Salesman knew what he was talking about and provided different options, the Sales Manager did the same, and the Finance Manager did a very good job at describing what the various options included.

Great people to work with, when purchasing or leasing a vehicle

Toyota of Spokane Valley is a great service facility. Everything is always promptly completed and the customer service area is comfortable and stocked with complementary coffee, donuts, reading materials and TV watching area. You don’t need to dread service appointments anymore.

love them they are wonderful and have

My trucks driver seat squeaks and I made an appointment for it. The tech that was working on it came in and asked me to show him cause he couldn?t get it to make noise. I showed him and made it squeak.... that?s where you dropped me and said it?s normal, my truck has 6k miles and no other Tacoma I have ever drove does that. I work on cars/trucks every day at my job and have driven over 100 Tacoma?s. None of those ones driver seat makes that noise??

Completed a routine service in a timely manner. Service personnel are friendly and professional

Always a good experience with your Service Department. Dave was very helpful, 6th vehicle from you.

Low pressure salesman, answered all my questions when I bought my Rav4 at my first service appt. Waiting area is clean, quiet. Easy to find dealership and enter for service. Listened to my needs, requests and did not try to "sell up" to a vehicle with features I didn't want.

a month ago I chose Autonation because I thought they were a reputable company I could trust. I was majorly disappointed with my experience. I purchased my vehicle with them for $29,000. I noticed a difference between paint colors on the back bumper before driving off the lot. Before leaving the lot I spoke to our salesperson about the unsightful gouge on the back bumper that had been painted over. Our salesperson let me know that he was aware of the damage and he brushed it off as a small repair I could do myself. They painted over the gouge thinking I would never notice. So after a long day of driving and paperwork I didn't have time to renegotiate or say nevermind about the purchase. I also had my disabled mother with me and we were now stuck at the dealership after dropping off the rental we used to get there. I felt uncomfortable trying to fix the damage myself like the salesperson suggested. So I went to a few collision centers and they all said it was scraped down to the plastic and needed complete removal and repaint of the WHOLE BUMPER. Estimated costs of $1100 to $1400 from the few collision centers I took the car to. After numerous phone calls and emails to this Autonation they have offered $200 but that $200 won't not fix my issue

We stopped by the Spokane Valley Auto Nation Toyota to have a look at a 2018 Dodge Grand Caravan. We liked their service and the vehicle so much that we ended up buying it right away. Kaitlynn Trask was our salesperson, and did a great job in providing us all the required information regarding the vehicle and financing. She was very respective and straight forward. Mike Bailey was our finance person and did a good job helping us. We really like the one price policy of Auto Nation that takes out the bargaining aspects during the purchase. We feel that the vehicle we purchased was priced at a very decent price and it was in a really good condition. So far we had a really good experience with Auto Nation, but we will see how things go as we continue working with them. Based on our experience so far, we would highly recommend buying vehicles through Auto Nation Toyota in Spokane Valley.

Thank you for the quality of your facility, and especially the quality of your staff. It seems that they are all concerned with and about customer service. Its actually enjoyable to wait for my vehicle in your facility. I bring my work with me (or just something to do) and waiting is not a problem at all. But, even more than this, we've had toyota vehicles for about 30 years now and are very pleased with the quality of the product. Thank you ..... Toyota! and, Toyota service people!! Allen Barrom

My technician was great. Courteous knowledgeable. Caring.

Awesome job done by Service department, just took almost an hour to get my 15K miles service, well done

I was in for a 60,000 mile service on our Sienna. Shannon, the service rep, is just the BEST!! The service was done as quoted and finished as stated. It was Christmas Eve!!

I was very pleased with my experience buying my car here. Everyone was nice and it didn't feel like a high pressure environment for me. The price was better than other dealerships I looked at. They seem to have a great place of business

Service was as we?ve come to expect from Toyota...excellent!

Sales- great purchase experience! Service- easy scheduling, good service. Parts- always willing to help out.

I purchase my vehicle in November and gave a 3 star review. Customer service has failed me. Went to pick up my plates and they where given to the wrong person, along with my registration that has my full name, address and personal info. I work in medical and if I made an error like this I could loose my job and be fined up to $1500.00. I continue to be unimpressed. Do not purchase from them.

Great, friendly, and fast service.

I recently upgraded my truck, and everyone was great to work with! Great customer service!

We will never buy a car from anywhere else! The whole experience from being to end was excellent. There was no haggling, we told them what we were looking for and they made it happen.

As usual, Outstanding Service. I was constantly updated on the status of the maintenance performed. Impressive !!!!

Best vehicle purchase of my life and I am currently 68 years old, so have purchased a few vehicles in my life. My salesman Matt is intelligent and kind and made me feel very comfortable explaining all the answers to my question that I didn't even ask. James was also excellent, setting me up at the start.

Had first service oil and filter and tire rotation..went quickly and done well.

We have had excellent experiences from purchase of new vehicles and service of those vehicles. Recommend ANToyota to anyone who appreciates good customer relations, they also have all my vehicle info and can access my cars online right away