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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Spokane Valley

We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

Bryse Warner Nov 25, 2020

TOYOTA SERVICE:: We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

Bryse Warner Nov 25, 2020

Yesterday I bought a beautiful used car from Maegan Trevinom. She is an amazing salesman! She’s extremely personable, cheerful and considerate, all without jeopardizing her knowledge and professionalism. My experience with Meg and Autonation Toyota overall: I came in wanting to test drive a Kia Sportage, which I loved, but I didn’t want to fall in love with the first car I drove so I asked to drive a few others. My fiancé and I did find the Mazda CX-3 Sport on our own, but when I told her I was potentially Interested in test driving it she got all excited and told me the features. When I got back from the test drive and said that I liked it a lot more than the Sportage, she listed off reasons as to why the Mazda would be a better fit for me and a better car overall. I left my first day of shopping with a ton of knowledge, without feeling overwhelmed or pressured on this Mazda. That night I went home and did my own research, the next morning she texted and checked up on me. Her texts gave off a genuine feeling of concern and interest in what my responses were. Couple of days later, I brought my dad in for a second opinion on the Mazda. Which he loved, but he also said that he really liked Meg as a person along with as a salesman. We left without the car that night, but with intentions to buy it the next day as my bank was already closed. Meg picked me up in the Mazda the next day from my home on the other side of town. Which was unlike anything I’ve ever experienced from a salesperson overall. I didn’t have anyone to take me to pick it up without having to leave my old, not trade in, car behind in the parking lot. I expressed greatly how much I appreciated her help, which she in return expressed her appreciation in my sale and company. She talked to me like a person, rather than a salesman, the majority of the drive to the dealership. She did however, sprinkle in a few details and showed me some features I was not aware the car had throughout the 20-ish minute drive. Once back at Autonation, she explained to me ever step of the way along with everything I was signing in great detail. The process overall was a lot quicker than I anticipated, but my bank/financing company was just barely closed at the finishing time of the sale so I did not have the final check. When I came back in today with the check, Meg was not there, but she did inform me via text that the man I signed papers with (Ali, I think?) was going to be there to accept the check and that I would leave with a copy of all the papers I had previously signed. She was correct and texted me afterwards apologizing that she was not able to see me one last time, but that she will personally let me know when my plates come in. Needless to say I will be recommending Autonation, specifically Meg, to everyone I come across who is interested in buying a vehicle.

Chloé Boyle Oct 13, 2020

What can I say about Toyota's service department? Let me put it this way, when you are able to get Andrew G. as your service rep/coordinator to take care of you, then trust me, fortune has smiled upon you. Working Mon-Fri during the week days, as most do, I do all my maintenance visits on Saturdays to which my luck, he has always been there. I have gotten such good service from him over the past few months that I am to the point where I will wait in line if there is one to give him my keys. So whether you wait or go and come back, when Andrew G. gets your keys, KNOW FOR CERTAINTY that your vehicle will be in the absolute best care possible; not that I have anything negative about the other service team member, but I have gotten Andrew G. three times in a row and every time it goes better than 5 stars, 5 being the max allowable. Example of his exemplory service is regarding my reseal timing cover. Last year, same time frame, while living in CDA, Parker Toyota (don't ever go there-their service team put the wrong fluids in the wrong reservoirs making the car engine smoke costing $700 to fix at Inland in Airway Heights, also good place if you live down that way, and refused to take ownership of causing that problem; that's one) without explaining what S1 meant, wrote in my notes and told me that it needs to get R&R'd ASAP. Well, that seal with labor might I add costs $2000; I know this because they quoted that on my receipt. A year later, and Andrew G. every time I go in, it gets checked on the multi point inspection and guess what folks. The last check there was no leak and Andrew explained to me the S1-S4 rank system for leaks explaining that something can remain in S1 for years and even leave S1. Thank God Parker of CDA wanted an additional 2 grand for nothing, what an honest team {sarcasm}? This was the same visit they put the wrong fluids in the wrong reservoirs costing me an additional $700 instead of a grand totaling $2700 they actually desired. Enough about worthless Parker, if you need to get work done come to this Toyota dealership. If Andrew G. is there I highly recommend him, it's a peace of mind thing, but if you are lucky and/or fortunate enough to hand your keys to Andrew, then rest assure you WILL be given 10 star treatment! This is the kind of guy I wish Toyota would give surveys again like they used to, because instead of one google review, he would have enough solid surveys to line the walls of the entire building. Thank you so much for everything Andrew G.!

Justin Credible Sep 26, 2020

Wow!!!! just WOW! I just want to thank Sakeleanna , Mike, Jason in finance and Micaela Hovater for all their help with my new 4Runner purchase .It had come time for me to trade my baby in(2013 camaro) for something practical as my oldest is getting close to driving age and well let's be honest a Camaro isn't practical in Northwestern winters. I started my journey with Micaela who was quick to understand my needs and went out of her way to send me photos of different rigs throughout a few days. I finally decided to make a appointment to come in and see a 2020 4Runner . When I got to the dealership Micaela being a sales manager set me up with Sakeleanna and I got to say WOW again . Sakeleanna was understanding of my needs ,never pushy and was sympathetic to how emotionally attached I was to my trade(yes I teared up a bit) She truly provided a end to end solution for me and I believe she has the long run in mind with all her customers. Once I had made my decision I met Mike a long time member of their team, he appraised my trade and was happy to give me a fair price for it and offered a great deal for the 4Runner . The next and last person was Jason in finance, Jason has been with them for 25 years and it shows through his professionalism and patience while explaining all the details of my deal. We had a ton in common and he was willing to share stories and talk a bit making me super comfortable. I have been in sales for over 20 years and 6 of those were in car sales so I know the game and the industry. I have never in all my experiences been treated so fairly and like a human being not a dollar sign. I truly believe Autonation Toyota Spokane Valleys staff cares about each and everyone of their customers which is rare in this day of quick turnarounds silver tongue devils and sales pressure. You have all made a loyal customer out of me and I will be sure to tell anyone I come across about my very positive experience. Thanks again for everything. Sincerely- Michael Lederman

Michael Lederman Aug 2, 2020

We came in to buy a used car we had seen online - as we entered a salesman named Ty greeted us and began helping us with what we came in for. Ty was an amazing salesman - not too pushy - patient - personable. We really enjoyed working with him as we wanted to make sure this was the right car for us. We agreed that we would go ahead with the car after a few hours of going back and forth and leaving and then coming back - we signed the papers and then had to wait to do all the financial portion of the purchase. We had to wait a few hours (not a big deal - car buying isn’t assured to be swift) - after 2 and a half hours of waiting we got into the finance office to finish our paperwork (& the part where they push every warranty and coverage known to man on you). We had already made up our mind that we did not want a warranty or GAP coverage through them as we could get it cheaper through our credit union (and to be frank the last 3 car purchases we added warranty’s and didn’t use them once) - so I was willing to risk it this time. After being in there for a bit working with one of the finance consultants he had his manager (Brian) come in to help print off some paperwork we had to sign before we could leave - realized we didn’t get a warranty or gap and tried pushing it on us again and claimed that with his age he has had much more experience than us and can assure us we need these warranty’s (not our first rodeo). After saying no for the 1000th time - he tried adding GAP coverage once more ($449 is there price - and I told him I didn’t want that because our credit union gave it to us for $349) and started saying that we can only do it then and there and after we sign we can’t change our minds which was not true information. He was blatantly rude and incredibly childish in his approach to upsell us - after saying no once more for their Gap coverage and calling him out in his false information he threw his pen down on the desk and walked out on us. I do not recommend Toyota’s auto nation in Spokane Valley - most unprofessional car buying experience we have ever had. Ty was amazing but the Financial Manager Brian was not - expect to be manipulated and talked down to. If you decide to purchase a vehicle from here assure you know what you are talking about and doing because they will not let up for the entire 60 minute process of paperwork signing if you decline all of the Warrenty and Coverage offers.

Gage Lang Jan 29, 2019

I walked on to the Spokane Valley Autonation lot as an intended practice run for the dealership through which I thought I’d end up buying my truck. I wouldn’t have guessed the experience I’d have would bring me back a week later. Drew Charnos met my parents and I within minutes and I couldn’t have been luckier. I’d done hours of research on my Tacoma, had never been to a dealership before and came in guns a blazin’, assuming the worst of salesmen so I was feisty to say the least! Drew and his team were so polite and so professional. I felt very comfortable negotiating and discussing things openly with them. Drew spent over 4hrs with us that first day and we had so much fun! I did end up visiting the competing dealership one state over, and although they were very friendly, it was an easy choice for me. I can’t say enough good things about Drew Charnos, Ron Lollis, Corey Moore, and Vincent White. Drew is so incredibly knowledgeable, not only with my Tacoma but with cars in general. I’d trust him with any car, any question, any time, hands down. I trust him as much as my dad, and that’s saying something! The fact that the two of them seemed like long time friends was also significant for me. Not only was Drew able to meet my price points but he was able to find me a truck in my exact specifications, exact internal/external packages, in the color I wanted. The Tacoma double-cab, long-bed are not as common and quite hard to find. Several of my friends had to give up and get the short-bed because they couldn’t find a LB. Drew worked hard to find me my truck! The car and price points I was familiar with but the financing portion I was drastically underprepared. Corey Moore is a finance guru and I honestly felt 100% comfortable with what he was telling me and what I was walking away with. He jumped through hoops to give me the absolute best package at an affordable rate. I feel like I learned a lot about financing in general with him. He even gave me some rad tips and tricks for modifications after market! Overall, I now know that negotiating price with dealers isn’t as fuzzy as I’d once thought. The price and value of vehicles is easy to find if you do the research, and everything is out in the open if you look for it. That being said, in all honesty, I probably could've gotten the price I wanted from any dealership. But my take away is this: I not only bought my dream truck, but can honestly say that I made a friend for life. Or more accurately, my family made a friend for life. Getting my truck serviced is going to be a blast! (Ps: Vince, thanks for making my truck sparkle!! We had so much fun hanging out and chatting with you!)

Amy Oct 30, 2018

I am extremely dissatisfied with my hard earned 125 dollars spent on an exterior detail from a you guys. Starting with the initial phone call to set up the appointment to walking out alone to inspect my truck and discovering all the flaws and obvious “just a number” misses. Everything from start to finish was shady and unprofessional, which by the way, was why I decide to go with you instead of the mom and pop shops scattered around Spokane. Rest assured I will not be bringing my tundra back for any service of any kind to you folks. Allow me to explain, please. During my initial call I spoke with a lady asking about the service. Instead of being transferred to someone in charge of the department who could answer my questions and concerns I was placed on hold while she spoke with and set up an appointment with the guy to have my truck taken care of. Ok, maybe busy day I’ll get with them on the day of. After all this is a Toyota dealership, I’m sure I’ll be walking into they guy. Nope. Some other guy who sets me up to leave my truck. I ask a few questions and am then put on the phone with the guy running the show. I think.... I say, “hey I’ve shopped around, found you guys were cheaper than most and concerned if there is something you guys don’t do that the other guys do? I’ve got a couple scratches I’m concerned about and just want to make sure the same attention to detail is going to be addressed as the other guys promised at $50 more? I’m looking for the best possible outcome to my issues” His reply? “ well that’s the idea”. I should have walked away but I was already there and late for work. The driver who took me to work was semi friendly but semi awkward. What ever. I get a call saying my truck was done and ready to pick up at my convenience around 3 . I was on a schedual to be picked up at 430 so why am I being told this? “Oh, I didn’t know you were on the list to be picked up, my apologies.” So obviously no communication between the phone scheduling and ride share service...My pick up driver was bland and unprofessional. I try to engage in small talk asking if the built in shade curtains were standard in this type of van. “ I don’t know anything about this van, I just drive it” ...k.... after a few more short and un answered questions I gave up. Thankfully it was only a few blocks from where I worked but let me tell you, the silence felt like a million miles after being short changed on the conversation. So now we get there. I’m dropped off and assume I head back into the same door I dropped off in to find a waiting personnel eager to take my money. Nope. A few cubicles in a row and I’m asked by one “what can I help you with. Oh you need to to go to the cashier. (No one knew why I was there after being dropped off by their shuttle right in front of them let alone an instruction from the driver of what or where I needed to go) big surprise there with his conversation skills. So at the cashier, I ask if there were any notes or anything on my truck. Nope, you didn’t get the multi point inspection, just the detail. You should have asked for it. Ask next time. On my way out I run into the initial call taker from a week before where I mention my missed opportunity of a multi point inspection at no charge. “Oh well I’m sorry you weren’t offered it this morning when you came in”...... yeah, along with coffee.... fast forward to me walking to my truck. As I walk around I see white splotches from chemical all around along with greasy splatter marks that went un wiped on my trim and some light scratch that looked better than other lighter scratches that were obviously passed over. Inside and driving away I see the same splatter all across my windshield just outside of the wiper blades reach. In a nutshell, I’m disappointed. The only gratification I have from my experience is that I didn’t by my truck through you guys. 125$ of my money is all you have ever gotten and all you’ll ever get. Pretty sad considering I only bought my truck 6 months ago. Good riddance

Frank Luna Jul 26, 2018

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill perfectly. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Leon Hopkins Feb 3, 2018

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill excellently. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Andrea H Feb 3, 2018

My wife and I bought a 2011 rav4 from autonation Spokane valley a couple years ago, this was our first time buying from a dealership and I feel like they took advantage of that. We chose our car and signed this piece of paper not realizing (or being told) it was agreeing to the sale price so I had no chance to negotiate. We chose our spefic rav4 because of the upgraded rims and our seller knew that. But after we got home and did a closer look around we realized they were molded plastic hubcaps. We called our seller and he promised he'd get us the rims we thought we were getting. After 10-15 more calls/texts of him promising them, we never got them. They also sold us on a upgraded protection plan which we wanted, but they only told us about 1 plan, (the way more expensive one) and not the other plan which is almost just as good but waaaay cheaper so we had to go back in to have them adjust it and it saved us $1k. But worst of all came most recently and is the reason I wanted to write this and warn you of these guys. I started noticing a weird grinding noise from the transmission a few months ago, it eventually got pretty bad. So I took it in to them to get checked out. I told them it happen when I speed up at around 40mph and several other details. Well they come back and tell me its my brakes! I wasn't buying it so I got a 2nd opinion elsewhere and my mechanic friend said it was for sure the transmission. So I scheduled another appointment because I was at 98,500 miles (only 1,500 away from my warrenty running out!) This time I demanded that I drive while a mechic rode along so there would be no denying the sound, and sure enough my transmission was failing and I finally got my new transmission under warrenty. So if I had just listened to their first diagnostic and gone on my way I would probably be paying for a new transmission out of pocket right now. So whether itbuying incompetent mechanic looking at my car the first time or they saw how close it was to the warrenty running out and toyota didn't want to shell out the money to make the repair, either way it almost cost me around 3k and when telling a manager all of what you just read, all he offered to make it right was $10 off a brake job.

Sam Bridge Feb 4, 2017

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