Recent Reviews from AutoNation Toyota Spokane Valley

I walked on to the Spokane Valley Autonation lot as an intended practice run for the dealership through which I thought I’d end up buying my truck. I wouldn’t have guessed the experience I’d have would bring me back a week later. Drew Charnos met my parents and I within minutes and I couldn’t have been luckier. I’d done hours of research on my Tacoma, had never been to a dealership before and came in guns a blazin’, assuming the worst of salesmen so I was feisty to say the least! Drew and his team were so polite and so professional. I felt very comfortable negotiating and discussing things openly with them. Drew spent over 4hrs with us that first day and we had so much fun! I did end up visiting the competing dealership one state over, and although they were very friendly, it was an easy choice for me. I can’t say enough good things about Drew Charnos, Ron Lollis, Corey Moore, and Vincent White. Drew is so incredibly knowledgeable, not only with my Tacoma but with cars in general. I’d trust him with any car, any question, any time, hands down. I trust him as much as my dad, and that’s saying something! The fact that the two of them seemed like long time friends was also significant for me. Not only was Drew able to meet my price points but he was able to find me a truck in my exact specifications, exact internal/external packages, in the color I wanted. The Tacoma double-cab, long-bed are not as common and quite hard to find. Several of my friends had to give up and get the short-bed because they couldn’t find a LB. Drew worked hard to find me my truck! The car and price points I was familiar with but the financing portion I was drastically underprepared. Corey Moore is a finance guru and I honestly felt 100% comfortable with what he was telling me and what I was walking away with. He jumped through hoops to give me the absolute best package at an affordable rate. I feel like I learned a lot about financing in general with him. He even gave me some rad tips and tricks for modifications after market! Overall, I now know that negotiating price with dealers isn’t as fuzzy as I’d once thought. The price and value of vehicles is easy to find if you do the research, and everything is out in the open if you look for it. That being said, in all honesty, I probably could've gotten the price I wanted from any dealership. But my take away is this: I not only bought my dream truck, but can honestly say that I made a friend for life. Or more accurately, my family made a friend for life. Getting my truck serviced is going to be a blast! (Ps: Vince, thanks for making my truck sparkle!! We had so much fun hanging out and chatting with you!)

Amy Oct 30, 2018

I am extremely dissatisfied with my hard earned 125 dollars spent on an exterior detail from a you guys. Starting with the initial phone call to set up the appointment to walking out alone to inspect my truck and discovering all the flaws and obvious “just a number” misses. Everything from start to finish was shady and unprofessional, which by the way, was why I decide to go with you instead of the mom and pop shops scattered around Spokane. Rest assured I will not be bringing my tundra back for any service of any kind to you folks. Allow me to explain, please. During my initial call I spoke with a lady asking about the service. Instead of being transferred to someone in charge of the department who could answer my questions and concerns I was placed on hold while she spoke with and set up an appointment with the guy to have my truck taken care of. Ok, maybe busy day I’ll get with them on the day of. After all this is a Toyota dealership, I’m sure I’ll be walking into they guy. Nope. Some other guy who sets me up to leave my truck. I ask a few questions and am then put on the phone with the guy running the show. I think.... I say, “hey I’ve shopped around, found you guys were cheaper than most and concerned if there is something you guys don’t do that the other guys do? I’ve got a couple scratches I’m concerned about and just want to make sure the same attention to detail is going to be addressed as the other guys promised at $50 more? I’m looking for the best possible outcome to my issues” His reply? “ well that’s the idea”. I should have walked away but I was already there and late for work. The driver who took me to work was semi friendly but semi awkward. What ever. I get a call saying my truck was done and ready to pick up at my convenience around 3 . I was on a schedual to be picked up at 430 so why am I being told this? “Oh, I didn’t know you were on the list to be picked up, my apologies.” So obviously no communication between the phone scheduling and ride share service...My pick up driver was bland and unprofessional. I try to engage in small talk asking if the built in shade curtains were standard in this type of van. “ I don’t know anything about this van, I just drive it” ...k.... after a few more short and un answered questions I gave up. Thankfully it was only a few blocks from where I worked but let me tell you, the silence felt like a million miles after being short changed on the conversation. So now we get there. I’m dropped off and assume I head back into the same door I dropped off in to find a waiting personnel eager to take my money. Nope. A few cubicles in a row and I’m asked by one “what can I help you with. Oh you need to to go to the cashier. (No one knew why I was there after being dropped off by their shuttle right in front of them let alone an instruction from the driver of what or where I needed to go) big surprise there with his conversation skills. So at the cashier, I ask if there were any notes or anything on my truck. Nope, you didn’t get the multi point inspection, just the detail. You should have asked for it. Ask next time. On my way out I run into the initial call taker from a week before where I mention my missed opportunity of a multi point inspection at no charge. “Oh well I’m sorry you weren’t offered it this morning when you came in”...... yeah, along with coffee.... fast forward to me walking to my truck. As I walk around I see white splotches from chemical all around along with greasy splatter marks that went un wiped on my trim and some light scratch that looked better than other lighter scratches that were obviously passed over. Inside and driving away I see the same splatter all across my windshield just outside of the wiper blades reach. In a nutshell, I’m disappointed. The only gratification I have from my experience is that I didn’t by my truck through you guys. 125$ of my money is all you have ever gotten and all you’ll ever get. Pretty sad considering I only bought my truck 6 months ago. Good riddance

Frank Luna Jul 26, 2018

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill perfectly. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Leon Hopkins Feb 3, 2018

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill excellently. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Andrea H Feb 3, 2018

My wife and I bought a 2011 rav4 from autonation Spokane valley a couple years ago, this was our first time buying from a dealership and I feel like they took advantage of that. We chose our car and signed this piece of paper not realizing (or being told) it was agreeing to the sale price so I had no chance to negotiate. We chose our spefic rav4 because of the upgraded rims and our seller knew that. But after we got home and did a closer look around we realized they were molded plastic hubcaps. We called our seller and he promised he'd get us the rims we thought we were getting. After 10-15 more calls/texts of him promising them, we never got them. They also sold us on a upgraded protection plan which we wanted, but they only told us about 1 plan, (the way more expensive one) and not the other plan which is almost just as good but waaaay cheaper so we had to go back in to have them adjust it and it saved us $1k. But worst of all came most recently and is the reason I wanted to write this and warn you of these guys. I started noticing a weird grinding noise from the transmission a few months ago, it eventually got pretty bad. So I took it in to them to get checked out. I told them it happen when I speed up at around 40mph and several other details. Well they come back and tell me its my brakes! I wasn't buying it so I got a 2nd opinion elsewhere and my mechanic friend said it was for sure the transmission. So I scheduled another appointment because I was at 98,500 miles (only 1,500 away from my warrenty running out!) This time I demanded that I drive while a mechic rode along so there would be no denying the sound, and sure enough my transmission was failing and I finally got my new transmission under warrenty. So if I had just listened to their first diagnostic and gone on my way I would probably be paying for a new transmission out of pocket right now. So whether itbuying incompetent mechanic looking at my car the first time or they saw how close it was to the warrenty running out and toyota didn't want to shell out the money to make the repair, either way it almost cost me around 3k and when telling a manager all of what you just read, all he offered to make it right was $10 off a brake job.

Sam Bridge Feb 4, 2017

HORRIBLE FRANCHISE!...GO ANYWHERE ELSE. They took Advantage of a DISABLED PERSON and WILL NOT CORRECT THEIR MISTAKE even with proof and documentation of their error. BE WARNED, once you walk away there is ZERO SUPPORT. I only dealt with a Sales Manager. Regarding the "REPLY", ONLY FOR SHOW! RUN TO ANOTHER DEALERSHIP. I completely REGRET buying from this franchised Dealership. Go somewhere they respect customers and are honest, this is not that dealership. The finance guy with 20+ years took hours to do and redo and redo the paper work, mistake after mistake so at the end your head is spinning and you've not knowingly signed for a much higher price on everything. Dear "OWNER", If You are serious about resolving this mistake and dishonesty on a medical required issue, one phone call and this is resolved. He could easily authorize the required repairs with a phone call but he hasn't, putting it back on the Sales Mgr I bought from who said once I drove away I accepted it even when the defect was not obvious on a cloudy day. YOUR REPLY IS ONLY FOR SHOW, OR YOU WOULD HAVE YOUR DEALERSHIP CLEAR THIS UP with one phone call. CLEARLY your lack of action tells potential BUYERS BEWARE OF ZERO CUSTOMER SUPPORT. This is a medical requirement this issue be resolved. The GM was asked for help but would not correct the lying Sales Managers Mistake- against a Disabled person! Once you walk away there is zero service. They have taken advantage of a Disabled person and will not correct their mistake even with proof and documentation of their error. DO NOT GO THERE. DISHONEST. ZERO CUSTOMER SERVICE ONCE YOU WALK OUT THE DOOR. And... What you think you save on sticker, they shove it in the add ons. They know how to wear you down. BUYER BEWARE. RUN TO ANOTHER DEALERSHIP! Oh, and after I bought as we drove around back we saw the Sales Manager (the only person we dealt with) Dancing! We were the last people there. Completely disrespectful. AVOID. You can get a better deal through the Hayward or Irvine Autonation, and save money even with having it transported to Spokane. SERIOUSLY. GO ANYWHERE ELSE.

Connie Lou Jan 20, 2017

I bought a Certified Pre-Owned 2015 Toyota Corolla S Plus from Jon Baxter at AutoNation in Spokane Valley on June 30th, 2016. On the drive home from the dealership, I noticed that my floor mats were missing and that the car was making a really weird noise any time it hit a bump. I associated the noise to failing struts, with my limited mechanical knowledge. I called the dealership and let them know about the missing floor mats and the noise the car was making about 2 hours after I bought the car. I scheduled a time the following week to pick up my missing floor mats and have the mechanics diagnose the noise it was making. The mechanics identified that there was a problem and that the noise was abnormal. But they couldn't pin-point the cause and said to bring it back the following week for further diagnosis and that "hopefully the noise gets worse" so they can diagnose the problem. The following week, I brought the car in. After 3 hours, they said that they still could not find the cause of the problem. They said they loosened the suspension and re-tightened it to Toyota specifications. The service tech, Kevin, then notified me of some damage that "may or may not have been there" when I dropped it off. It looked like someone had run the car over a curb and dragged it down the length of the car. The rocker panel on the driver's side was completely smashed from front fender to rear. I assured him that my 10 day old car was free from damage when I released it into their care. Additionally, my car was covered in dust and dirt. I had the car detailed not 1 hour before I dropped it off to AN Toyota. I asked to speak to a manager. Parnell, the service manager, came out to speak with me. He openly volunteered the information that his mechanic had "run over a rock at 5mph" during a test drive. I couldnt believe that Kevin tried to pass this damage off as unknown before I spoke to the manager, knowing that it had been in an accident while in their care. Long story short...They could never fix the mystery mechanical issue any they wrecked my car while in their care. I called and told the "Sales GM," Matt Dawson, of my experience. He said he would call me back with some options. He never called. I had to call him and leave multiple messages before he called back. They ended up trading the damaged car with mystery mechanical issues for a car that was older and had more miles, but had a higher trim package. They were not willing to negotiate on price at all. After another visit to the dealership and 6 hours in their lobby, in the end, I traded my car for the older car. The car that I was in love with was sold me me with a mechanical defect that was un-fixable and was damaged in AutoNation's care. The whole process was a nightmare. I was told that I would have to "take a loss" on the money that I spent on getting the windows tinted, gas money driving to the dealership (I was 100 miles away), 6 hard inquirys on my credit(to find "best financing options") and money lost due to taking off of work to deal with this situation. All of this happened in a 2 week time period. AutoNation was untrustworthy and unapologetic. I won't be doing busines with them again. Certainly, do not bring your car here to be serviced.

Adam McChristian Aug 17, 2016

My past experiences with car purchases have made me a high maintenance customer. When I purchase a new car, I expect everything to be perfect. Afterall, it’s new, right? I don’t see why anyone would settle for something less… especially if you are planning to make this new vehicle your forever car. You shouldn’t have any reservations about it or you’ll end up trading it in again. There was one point where I went through 3 cars in a matter of 4 months! I settled without being totally in love with the car and became too irritated to keep it. My search is over. I decided on the exact vehicle and model I wanted (with many specific details as to the interior, wheels, and features), and began reaching out to dealerships to see what they can do to make this happen for me. Autonation not only put together my dream car, but also exceeded my monthly payment expectations. Other dealerships I was in contact with couldn’t even come close. And when I accidentally scratched my center console within the first few days of having my new car, they were more than happy to help me make it beautiful again. My initial contact was Joey in Sales. He wasn’t pushy and was great at keeping in contact with me. My second contact was the General Manager, Dustin. He was very patient. He spent days working on the different finance/lease options in order to help me figure out what would be best for me. I also had a million questions, which he answered clearly and without hesitation. I’m a horrible decision maker, but he helped me make this process easy. We worked out a deal and when I showed up to sign the paperwork, everything was all ready to go. Kevin in Sales greeted me, collected my trade-in, and went over the user manuals with me. He became my official “go-to” person for any further questions I had. Kevin went WAY above and beyond in order to make this process easy for me. I’ll be referring all my friends here in Spokane to him for their new car. He was my rock. Bradley, my finance guy, was friendly and listened to what I believed was important and not. After going through the options and taking our time to discuss each one, we decided on a plan that was more than agreeable. This is usually the point where my heart starts racing and I begin to have second thoughts… no second thoughts. I was truly excited and couldn’t wait to drive home in my new car. Ray in Service was responsible for making my new car my dream car. He organized everything from tint to installing my new sunroof. He also helped me with the annoying scratches I made. That wasn’t a happy moment! Then that brings me to the Parts manager, Justin. Unfortunately, the scratches weren’t repairable so he helped me get the parts needed to make it new again. He even drove to my place of work so he could get a firsthand look at the damage I created in order to ensure the correct parts were ordered. I never would have expected him to do that. Autonation Toyota in Spokane is the way to go if you are looking for a new car. I couldn’t have asked for a better experience. I’m moving to Texas, but if I do ever purchase a new car again I’ll probably fly up and drive it home from here. This transaction was seamless, and I am 100% satisfied with my purchase. Thank you!!

Janice Krick Jul 13, 2014

My past experiences with car purchases have made me a high maintenance customer. When I purchase a new car, I expect everything to be perfect. Afterall, it's new, right? I don't see why anyone would settle for something less... especially if you are planning to make this new vehicle your forever car. You shouldn't have any reservations about it or you'll end up trading it in again. There was one point where I went through 3 cars in a matter of 4 months! I settled without being totally in love with the car and became too irritated to keep it. My search is over. I decided on the exact vehicle and model I wanted (with many specific details as to the interior, wheels, and features), and began reaching out to dealerships to see what they can do to make this happen for me. Autonation not only put together my dream car, but also exceeded my monthly payment expectations. Other dealerships I was in contact with couldn't even come close. And when I accidentally scratched my center console within the first few days of having my new car, they were more than happy to help me make it beautiful again. My initial contact was Joey in Sales. He wasn't pushy and was great at keeping in contact with me. My second contact was the General Manager, Dustin. He was very patient. He spent days working on the different finance/lease options in order to help me figure out what would be best for me. I also had a million questions, which he answered clearly and without hesitation. I'm a horrible decision maker, but he helped me make this process easy. We worked out a deal and when I showed up to sign the paperwork, everything was all ready to go. Kevin in Sales greeted me, collected my trade-in, and went over the user manuals with me. He became my official "go-to" person for any further questions I had. Kevin went WAY above and beyond in order to make this process easy for me. I'll be referring all my friends here in Spokane to him for their new car. He was my rock. Bradley, my finance guy, was friendly and listened to what I believed was important and not. After going through the options and taking our time to discuss each one, we decided on a plan that was more than agreeable. This is usually the point where my heart starts racing and I begin to have second thoughts... no second thoughts. I was truly excited and couldn't wait to drive home in my new car. Ray in Service was responsible for making my new car my dream car. He organized everything from tint to installing my new sunroof. He also helped me with the annoying scratches I made. That wasn't a happy moment! Then that brings me to the Parts manager, Justin. Unfortunately, the scratches weren't repairable so he helped me get the parts needed to make it new again. He even drove to my place of work so he could get a firsthand look at the damage I created in order to ensure the correct parts were ordered. I never would have expected him to do that. Autonation Toyota in Spokane is the way to go if you are looking for a new car. I couldn't have asked for a better experience. I'm moving to Texas, but if I do ever purchase a new car again I'll probably fly up and drive it home from here. This transaction was seamless, and I am 100% satisfied with my purchase. Thank you!!

redheadjkb Jul 13, 2014

Come to AutoNation Toyota and Scion of Spokane Valley Washington if you want someone from the dealership calling you (Brad C.), threatening and harassing you all on your personal cell phone at MIDNIGHT when they find out youre going to cancel a deal due to poor customer service. Theyll do anything to stop you from cancelling a deal include raising threats, harassment and yelling. This is completely embarrassing to the Toyota brand and AutoNation network. On March 2, 2014 I found a new/unsold 2012 Toyota Prius Plug-In listed on Autotrader for $29.997.00 at AutoNation Spokane Toyota with 7 miles listed. VIN # JTDKN3DP6C3009386. Please keep in mind I am a HUGE automotive enthusiast and I was buying this car sight unseen from Los Angeles. I've done this a few times with other cars. March 2, 2014- Made initial contact with Ron L., agreeing to buy the car at asking price of $29,997.00 after second phone call. I then informed them that the car will be paid for via cash within the 7-10 days. I called later to let Ron know car will be in my mothers name. He says that is ok, he requested some documents be sent over. I inform the dealership I am in Los Angeles, car needs to be shipped and I need the paperwork done quickly as I am trying to make the California HOV sticker cut-off. Was then informed car was a dealer test car with 306 miles on it instead of 7. March 3, 2014- Ron sent request over for Moms Driver License, 2nd form of ID, Insurance Card, social security number and form of payment for deposit. I get that over within the hour and email him back an AMEX CC for a $500.00 deposit. Was not given receipt for $500 deposit even when requested. March 4, 2014- Informed about being OK to leave $3,000 payment on CC by Brad C., I informed the dealership to not charge my American Express card and instead I will use a new Chase Credit Card offer I received. Brad tells me to take my time. I reassure him the latest would be Friday/Saturday, he said not to hurry. I applied for the Chase CC via my Chase Private Client Tuesday at noon and received the Credit Card Thursday morning via UPS Critical Overnight. March 6, 2014- Called at 10:00 am to leave $3,000.00 payment. Informed by receptionist only Brad can take the payment as he is working the deal and knows whats going on, unfortunately he is not working that day and I had to leave him a message. In that voicemail I asked Brad to call me back Friday morning as I have the $3,000.00 payment ready. March 7, 2014- Called dealership at 8:00 am, I was informed that Brad is not in until 10:00 am. I left a message with the receptionist to have him call me back when he gets to work, she says ok. I did not hear back all day, I called again at 3:00 pm, got a hold of Brad after being on hold for 5 minutes. Gave him the CC number, he asked when the remainder will be ready, I inform him anytime after Monday. I ask if he has a contract or some receipt he could provide. He tells me he doesnt but theyre AutoNation so I dont have to worry. I then ask him to setup the Maverick notarization for early next week he agrees. March 8, 2014- I called at 9:03 am and talked to sales person Ron L. (Brad was not in yet) and I asked if it was possible to pay for the vehicle via American Express Travelers Check. He says it should be fine, asked to double check with Brad. I called again at 1:00 pm spoke with Brad C. Brad tells me he said he is not sure, but he thinks I can. He will inform me when he finds out. He says, I will ask the girls on Monday when they are in the office and get back to you first thing Monday morning. I informed him that it is fine and if they do not, I was going to get a cashiers check anyways. March 10, 2014- Called at 10:42 am, was told Brad was in the office but unavailable to take my call, left a msg. with receptionist. Was told he will call me back ASAP. I did not receive a call throughout the next two hours. Called dealership again at 1:00 pm, left another message with receptionist. I do not hear back once again. I called Brad again at 5:22 pm, once again Brad is busy with customers. Brad returns the call at 5:32 pm, very irritated he asked me what I needed help with. I asked if he got the Maverick notarization company setup. He says, No, because youre paying with travelers check and we do not take that. I asked why he did not tell me this earlier as I was going to pay with a cashiers check anyways, his response was, you were supposed to call me and find out if we can take it Monday morning. I was informed I would get a call Monday morning from Brad, I did not, I called him throughout the day and not once did he attempt to call me back until multiple missed calls. Feeling slightly irritated at this point I informed Brad I was always intending on paying with a cashiers check I was just curious to see if you took travelers checks. I proceed to ask him to give me the exact amount and title I make the cashier check out to, Brad replies, AutoNation Toyota $30,105.72 I tell him this will be ready tomorrow. He tells me Maverick will call me on Tuesday, March 11 by the end of the business day THE LATEST guaranteed to schedule a date to sign the papers. March 11, 2014- 10:00 am, I have the cashiers check for AutoNation Toyota for $30,105.72 ready. Under the assumption that Maverick will contact me today, I do not bother Brad C. By 2:00 pm I was getting the impression that Maverick will not contact me. I call AutoNation at 2:07 pm, the receptionists answers. Was on hold for 3 minutes, couldnt locate Brad, she took a message for me. The receptionist assures me that he will call back within the next 30 minutes. At 5:31 pm after receiving zero calls, I call AutoNation again, was on hold for 6 minutes, once again Brad is unavailable. Receptionist proceeds to tells me that Brad will call me back after he is done with his current customer. She tells me Brad leaves at 8:00 pm today but reassures me that someone will contact me back from Brads team. It is now 7:24 pm, I have not heard back from the dealer or Maverick. I call and proceed to be put on hold while the receptionist looked for Brad. After a while she tells me nobody can help me and that Brad just took in another customer right when I called. Being frustrated by the lack of customer service, misleading information and poor treatment after I made the initial payment I told the receptionist this is unacceptable to me. I would like to cancel the deal if I dont hear back from Brad C. by the end of the day. I asked if I could speak to a manager or Brad very quickly she proceeds to tell me, What do you think our managers do all day? They dont just sit around and wait for you to call and answer your calls at your convenience; they have customers to deal with. Perplexed, I said that is fine, I guess I am not a customer. If I do not hear back from Brad by the end of the day I would like to cancel the deal. End of day = 8:00 pm when AutoNation Toyota closes. At 11:41 pm I get a call from a 509 area code (Spokane, Washington) I decide to pick up. Brad C. immediately starts asking me what I wanted to do with the deal and begins threatening me and harassing me when I said I am going to walk from the deal. I finally tell him to stop harassing me and he begins threatening me that they'll keep any fees incurred already (no services were provided yet). This dealership is a complete joke.

rarexair Mar 12, 2014

My wife and I were out camping during the week of July 4th, about an hour away from our home, and decided to come back into town to take care of a few things. Since we had some extra time we decided to continue our search for a new vehicle. We had never been to AutoNation (even though it is only about 5 minutes from our home) and decided to visit their Toyota showroom. Once we got to their dealership it did not take us long to find the car we wanted. Both the sales reps that helped us, Drew & Bob, were extremely helpful and made us feel comfortable with the Camry Hybrid we were interested in (never any pressure). We had visited other dealerships (Ford & Nissan) but the whole customer service approach at AutoNation really stood out. Our questions and concerns always seemed a priority to them. When we went on a test drive they encouraged us to drive wherever we wanted and even put more gas in it to extend our drive. We definitely had a budget in mind that was an important factor in our decision process. As we were beginning to work on the purchase price we were introduced to Matt, the sales manager, and Chris, the finance manager. Matt and Chris worked with us personally to see that the car we wanted became a reality and that we didn't have to settle for less. Matt was very generous with his time even though we were one of several people that were finalizing purchases late that night. By the time we left we had worked out a deal on a 2012 (brand new) Camry Hybrid in beautiful Black Metallic. Due to the lateness of the evening and us needing to get back to our campsite, they made arrangements for us to return on July 4th (yes, they were open!), the day we returned from camping to finalize the paperwork. The car was waiting for us, freshly washed and with a full tank of gas (that was not expected - but such a generous extension of their service philosophy) which really made us "happy campers"! Will definitely go back to AutoNation for future new or used car needs - and would seek out their friendly and courteous sales reps, Drew and Bob.

"Happy Campers" - Don & Liz C. Jul 9, 2013

I looked at a 2001 RAV4 with 105K miles on it. I signed the intent to buy contingent on it being checked out for mechanical and safety issues in their shop (my friend works in the service department too). This was on a Sunday but I didn't hear anything from my salesperson Wayne until Thursday and it was an auto generated email saying I had an appointment with him on Friday Late Afternoon I had already spoken with my friend and knew there were issues with the car that would need to be addressed. The biggest two were the transmission and the computer. Reid called me Friday and asked if they fixed everything if I still wanted the vehicle. I told him as long as A, B, C, D were fixed as well as the regular tires were included we were good to go. He was surprised I knew what was wrong with the vehicle so I am not sure what he would have said was wrong with it. He then told me there were no additional tires, only the studs. I reminded him the piece of paper we looked at in the car stated there were tires so I expected there to be all season tires. He said he was meeting with the General Manager to discuss in a few minutes and would call me back. I did not hear from him for five hours and it was to tell me that there had been a recall on the transmission for this year and unfortunately this car didn't utilize it. It was going to cost them $4,000 to repair the vehicle. I asked why it would cost them the money if this was part of a recall and he said it was, because the window of opportunity had closed for that. He went on to tell me that I should be leery of this vehicle on other lots too because there was no way to tell if the transmission had been fixed in this recall or not. (This is the point I was CERTAIN he was lying to me.) I said, Toyota does not keep track of the VIN numbers of vehicles that have utilized replacements involved in a recalls? He said no. He told me the car was worth 2K more than what I had agreed to pay for it with the changes. I told him I was not interested in paying above book value for any car, let alone a car that is 12-13 years old. After we hung up, I did a little research and there was not a recall on the transmission for this vehicle, there was basically an alert to let customers know there is the potential for problems with this part. In lieu of a recall, they issued an extended warranty on the transmission for up to $150,000 miles. Basically, this car was covered (only 105K miles) so they were going to do the mechanical changes for free or be reimbursed then jack up the price and sell to someone else. The cherry on top was the email I received from Wayne this morning (Auto generated again) asking me to come to this site and review my new Rav4 and my experience with this lot. Because, Customer service is the heart of how we do business. From now on, I will only continue to utilize the service department here. They are so fantastic and honest that I bring my non-Toyota vehicles to them.

Jennifer Mar 26, 2013

If I could give appleway ZERO stars I would. My wife and I went in there to purchase her a used car. We found 2004 Nissan altima which drove nice and the interior was spotless. Although it had 60,000 miles on it we felt it would be good for at least a couple more years. Needles to say it didn't last a few days before the transmission went out. We notified the salesman and the sales manager and they said "no problem we will get you into a another car". Thinking WOW, even though it was purchased "AS IS" we were pleasantly surprised that they were going to take care of their first time customer. My wife went in the next day, test drove several cars, and found one we wanted. When we sat down to sign the paperwork, we were horrified that they were giving us $3000 less for the car we just purchased 3 days earlier from them. When asked why the sales manager replied "your car has a broken transmission". I could not believe he said that with a straight face! A car we purchased from them 3 days earlier they were now giving us less for because of a bad transmission. I stated "you cant be serious, you are giving me less for a car that you said you would take in and get us into another car"? He then stated, we never said we would give you the price you paid for it, you are trading in a car that we will have to put a couple thousand into to fix the transmission". I couldn't even speak, so I got up and walked out. I then made several calls into the sales managers, manager, and got no return calls. We were now stuck with a car that needed a new transmission. We had to replace it so we took it into valley transmission, and they called us a few hours later, and stated that someone had overfilled the transmission with transmission fluid, which would allow a bad transmission to run without anyone knowing it was bad. He didn't say it was the dealership, but we were sceptical that Appleway had purposely misled us into believing the transmission was OK by over filling the fluid. I would never go back them or recomend them to any one after this experience. I have 4 kids, that will be buying cars for several years, and they know not to go to any of the Appleway dealerships. I am not a bitter person, but when I hear someone is looking for a car, I go out of my way to tell them not to go to Appleway, and I tell them why

marc61 Mar 17, 2011

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