
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Spokane Valley
Recent Reviews from AutoNation Toyota Spokane Valley
5
I was very pleased with the work done on my 2022 Highlander. Even better, the work was done in less time than originally anticipated.
Wazzu1977
Jan 26, 2023
5
Jamie was helpful in guiding me through the process of new car maintenance and checkups.
Ed Taylor
Jan 24, 2023
5
Really helpful staff very responsive!
Jessica Silvernail
Jan 23, 2023
4
Friendly service, work was well done, and waiting area was comfortable. The only reason I took off one star was because it was near impossible to call and make an appointment. No one answered for many weeks, and when they finally did I was hung up on, I believe by accident. I would recommend hiring a secretary! Otherwise they do great work!
Emily Kenney
Jan 23, 2023
4
I love my 2021 Lexus 300 NX. I paid a lot of money to have a clear hood protector on the hood to protect from rock chips. I was very disappointed that the few rock chips that were already on the hood were not fixed before putting the protective film on the hood. Had I known there were already chips there, I wouldn’t have wasted the money, my time and travel expenses.
Collene Gonzales
Jan 23, 2023
5
I recently bought a used Toyota Corolla from the AutoNation Toyota dealership. My overall experience was good, the staff was kind and helpful (not pushy at all), and I'm totally in love with the car itself. If you're looking for a used or new car, I would recommend at least stopping by and looking at AutoNation Toyota.
Vicki Mikhailenko
Jan 23, 2023
4
Vadim is very easy to work with. I highly recommend him. One thing I would recommend is to have a place where you can process all the information presented so you can make informed decisions without the feeling of being rushed. Still I recommend this dealership and I would go back for future purchases.
k A
Jan 22, 2023
5
We recently brought our Dodge Durango back for our first service since purchasing here. the entire procedure was simple from scheduling to quick signing in on our arrival. Service personnel was friendly and helpful both on the phone and at arrival. The waiting area is the most comfortable I've ever experienced, with several very comfortable seating areas, coffee and hot chocolate, and snacks available if desired. Our service contract included 6 oil and filter services, and the included inspection showed nothing else needed attention. Great experience.
Greg Rarrick
Jan 21, 2023
5
Great service for my Highlander. DAVID M. is the best!
Lisa Wise
Jan 20, 2023
5
Had my car serviced . Jamie was the person I worked with. My wait was a little longer than expected. Jamie did let me know that they were getting a late start. Waiting room was nice and they had some treats and coffee. Chairs could use a head rest.
Joyce Hutchisson
Jan 20, 2023
5
Fast, friendly people. With the experience that you want to work on your Toyota !
Brad Downes
Jan 20, 2023
5
I was greeted quickly and associate was very friendly and informative.
Sally Anderson
Jan 19, 2023
5
great service
Richard Winter
Jan 19, 2023
5
Me atendieron muy bien tenían lo que ando buscando incluso me buscaron mi financiamiento 100% lo recomendaría
Pablo Cuevas
Jan 19, 2023
5
One of the better dealership experiences the salesman was helpful and not pushy. The finance/final paperwork guy was the typical experience. They worked with me a little which in this market was pretty good. Way better then experiences I've had at other dealerships in the area. Would buy a car here again.
Graham Nagi
Jan 17, 2023
5
For the first time since 2007 I got out of your business with just an oil change! I was beginning to think some of the issues were unnecessary.
Sharon H
Jan 17, 2023
5
Always kind, respectful and quick to help. They take a good care of your needs and look to only help.
Jorey Palmer
Jan 17, 2023
5
The salesman was not pushy but knowledgeable and friendly. They worked with me on price a little which in this market is pretty impressive to me. The finance/final paperwork guy was the typical experience there. And they were very helpful when I didn't bring my checkbook for the downpayment and even drove to my house 20 minutes away after the purchase was finalized to have me write the downpayment check so I didn't have to drive back to the dealership the next morning.
Graham
Jan 17, 2023
1
Additional dealer mark up of $5000 on the Toyota 4 Runner Pro. And interest rates around 7%. Not the dealership for me.
Brian McDougall
Jan 16, 2023
5
Took my car for the 80k service. Had a coupon for free windshield wipers. Autonation usually has coupons on their website. Wait was a little long but their waiting area is well staffed with comfy chairs, coffee, water and snacks. I only service my vehicle at Autonation Toyota. I trust them completely.
Priusgirl
Jan 16, 2023
5
Autonation Toyota in the Spokane Valley is the best dealership that I?ve ever been to. They?re always friendly, helpful, knowledgeable, agreeable, and kind.
Rachel Thew
Jan 16, 2023
5
Had vehicle towed in for a fuel system issue, service department was able to work my vehicle in to their schedule. Troubleshot issue and had parts on order within 12 hours of receiving vehicle. Estimated two days to repair, but only took one day, exceptional service, and true concern.
Rick Coffman
Jan 15, 2023
5
In 2014 I purchased an Avalon at Parker Toyota in Couer d' Alene. When the service contract was completed I decided to try a dealership closer to home - Autonation in the Spokane Valley. Since then Autonation has become "my Toyota place," where I know my Avalon will get the tender loving care it deserves. Not only do I have every confidence in the professionals there to provide my car with great service, but I am grateful for the warm courtesy and care I receive from the staff. They take the time and invest the effort to make me feel like my business is appreciated. The ongoing superior service I received from Autonation over the years led to the purchase of my beautiful blue Tacoma a little over a year ago. The staff made the buying process easy and stress free, and I would highly recommend Autonation to anyone seeking a pleasant experience in purchasing a vehicle. I have a 1994 Toyota pickup with 265,000 miles on it that is the best, most reliable vehicle I've ever owned in 47 years of driving. Why would I ever part with it? With quality like that, why would I ever invest in any other make of vehicle than Toyota? And with the professional, personalized service I consistently receive from Autonation in the Spokane Valley, why would I go anywhere else to have my vehicles serviced? And when the time comes to upgrade or add a vehicle, why would I go anywhere else? Thank you, Autonation. I appreciate the high standard you set, and the way in which your staff consistently maintains that standard.
Jason Harward
Jan 15, 2023
5
Fast, friendly, reasonable pricing , and they picked me up in their shuttle.
Satisfied C
Jan 14, 2023
5
AS usual Matt Keller is right there to set up an appointment and answer any questions that I have and willing to adapt to any changes. I needed to have some lights changed and a few other things in addition to oil change. Preventive maintenance is always what we both strive for. Jeff Zimmerman and the crew in the garage keep my RAV-4 happy. Who could ask for anything more. Always glad to walk in the door, visit, drink coffee and kick back.
William Bennett
Jan 14, 2023
2
Nice clean building, attendant was nice, however I noticed they’re just salesmen you come in for something and they have a handful of others. I just bought my daughter a used car and paid them for a total inspection in Sept. around2k but got everything they could find done. Now here I am 4 months later the belts cracking, it’s 180$ part(s) and labor I figure parts meaning more then one must be doing the pulley too, nope almost 200$ for that 30$ belt. I asked him why he said part(s) if it’s the belt. My bad paid it but I’ve changed a lot of belts they probably laugh all the way to the bank on me today and the poor guy paying for his cabin and air filters. My advice look for smaller mechanic with less overhead.
Nathaniel Kennicutt
Jan 13, 2023
5
I had some unfortunate trouble with a car I purchased. Even with the circumstances they were able to help me and take care of me. I’m so grateful for the team that had help me out. Matt and Drake were amazing. I really appreciated them would 100% come back here:)
Lizzie Delacruz
Jan 13, 2023
5
Jamie and AutoNation was quick, efficient and delightful.
Panda40
Jan 13, 2023
5
My experience with Auto Nation service was exceptional! They kept me informed if the entire process and got the work done faster than expected!
Tami Dana
Jan 13, 2023
5
I bought my car during the supply chain issue. The salesperson kept me informed about progress in obtaining my car so I didn't have to wonder. Its been almost a year now and that car is great. Runs so smooth and quiet. The gas mileage is outstanding even in winter with the snow and running the heat full out. Everyone I dealt with has been great so far. I had to get my windshield replaced luckily I bought the extra protection insurance so it didn't cost me a thing. My recent service experience was fast, friendly and easy to schedule.
Judith M Randall
Jan 13, 2023
5
My RAV-4 30,000 mile service revealed no problems. I liked that they did not insist my slightly dusty air filters needed replacement, a savings of money and less in the landfill. The staff there was polite and professional. I always feel confident with their service. Added benefit was 5G internet and a buffet of prepackaged snacks and drinks (coffee, tea, sodas, water) while I waited in their comfortable lounge area.
Cathy Blackwell
Jan 13, 2023
5
Appointment scheduling was a breeze and my service was efficient. Will continue scheduling maintenance for the vehicle I purchased at Toyota Autonation. David was very informative and had great customer service skills.
Caroline Kuiper
Jan 12, 2023
4
Pleasant visit. Service advisor was knowledgeable and efficient. Service took about 2 hours longer than quoted at drop off, otherwise, happy with my service visit.
Ronald Martinez
Jan 11, 2023
5
Complex repair that had to be diagnosed and they did a good job as fast as possible given that we had to wait for parts
Evan Terpening
Jan 9, 2023
1
I don't recommend any Auto Nation dealership. Go somewhere else. There are way better dealerships.
Rebecca Geurin
Jan 7, 2023
4
Bought a RAV4 for my daughter. Customer service person very helpful. What can you say. Went there to buy a car
kennedy Adams
Jan 4, 2023
4
Friendly service for my tire rotation. They were polite, expeditious and helpful. Thank you Spokane Toyota!
Melissa Kirby
Jan 4, 2023
1
Don’t buy here. They add fees above the advertised price
Ty Og
Jan 3, 2023
5
I was happy with my service, I was early and they got me in early and out in a timely manner. Great first impression.
Robert Shadix
Jan 3, 2023
5
Me and my wife have had incredibly bad experiences at other dealerships. Our time purchasing here has been absolutely incredible. James brown our salesman was the model of honesty and integrity. Took the time to make sure we were absolutely satisfied with our purchase. The finance manager Adam took the time to fully explain every part of the process and made sure we were comfortable and understood everything. If I could rate them 6 stars I would.
Philip Cole
Jan 3, 2023
5
Jamie my service writer was excellent! She was friendly and personable.
Andrea Hille
Jan 3, 2023
5
Wonderful service. They were able to get me in the same day I called, checked for an oil leak, did an oil change, confirmed that I did NOT need new breaks like someplace else tried to say I did, changed the cabin filter and I got a great deal on 4 new tires with balancing and a much needed alignment. They kept me updated every step of the way and were very considerate and my cabin filter was even less than the estimate for it.
Pamela Firkins
Jan 2, 2023
5
Need a new or used car? Head over to Toyota AutoNation and ask for Kelsey Powell. She listened to us and went above and beyond to find a car that met our needs. Thanks for being GREAT!
Bracken Benavidez
Jan 2, 2023
5
Kelsey Powell was a great resource for me as a new resident to Spokane. I got a great deal and she made it all happen! Ask for Kelsey if you are new to town or if are looking into buying a vehicle!
Violeta Garcia Rios
Dec 31, 2022
5
Kelsi was great. She made the experience enjoyable
Rob Peters
Dec 31, 2022
5
Conner M. was amazing and got me i to exactly the car I wanted at the price i needed!!! Quick and painless!!!!!
Leandra Shapansky
Dec 31, 2022
5
Just had the best experience at Toyota AutoNation Spokane Valley. Kelsey was phenomenal! She was super friendly, honest, and knowledgeable without being pushy. She went out of her way to answer all our questions. We will definitely be back!
mandi benavidez
Dec 30, 2022
5
Kelsey Powell is who you want to see for your new car needs! She was awesome, professional and really took care of us! Best experience I’ve had in a long time.
Nancy Turcios
Dec 30, 2022
5
Staff was super helpful and communicated very well. We had one minor hiccup, but they worked to correct it immediately and I left satisfied.
J. Joelie
Dec 30, 2022
5
Buying a car can be a grueling journey, however, with Kelsey Powell from Toyota AutoNation in your back pocket, the journey can be enjoyable. My wife and I set out on December 29th to see what was available with regard to the RAV4 and Highlander. Our first stop was Findlay Downtown Toyota Spokane. We were immediately greeted by a salesman who made us feel less than welcome and seemed to care less about selling a car and more about telling us about what was unavailable. In his defense, there were no new Rav4s or Highlanders on the lot but we just had basic questions, many of which were left answered with 'Cars are not available. This is how it is' (implying, just deal with it). I quickly got frustrated and told my wife (under my breath) we should leave and check out other dealers in the area. He must have heard me because he immediately said 'All dealers have the same problem. If you go to AutoNation it will be no different.' Luckily we chose to ignore him and ventured over to Toyota AutoNation. We arrived at AutoNation and were promptly greeted with a warm smile and a knowledgeable saleswoman. Let me introduce you to Kelsey Powell. She listened to us and went above and beyond to find a car that met our needs. It was our lucky day, AutoNation just received a shipment of Rav4s. Kelsey went over the different models and explained in detail the features of each one, however, we were still wanting to see the Highlander, but there were none available. Kelsey checked neighboring lots for used ones and even went as far as checking with her co-workers to see if anyone had one we could view. Unfortunately, she was unable to locate a Highlander so we started asking about other vehicle makes and opened our search to used cars. To our surprise, her knowledge of other car manufacturers was extensive and she directed us to cars similar to the Rav4 and Highlander, but at the end of it all, we were gravitating toward the Rav4. While it only seemed like a couple of hours, we found ourselves working with Kelsey for upwards of 4 hours. All along the way, she was patient and promptly answered all questions we threw at her. If she did not know the answer she made sure to look it up or engage with those that could. We had no intention of purchasing a vehicle on this day, however, Kelsey's positive attitude and helpfulness made us feel comfortable and unpressured. We ultimately found ourselves purchasing a new TRD Rav4. My wife and I want to give a huge shout-out to Kelsey and thank her for being honest and going above and beyond. She is an absolute asset and we highly recommend her.
Bracken Benavidez
Dec 30, 2022
5
Serge Chekulayev made buying our car so easy and enjoyable. I highly recommend working with him at autonation.
Nicolette Christensen
Dec 30, 2022
5
Very efficient! happy with my new rav
Matthew Carter
Dec 30, 2022
5
Everyone was nice and helpful!
Gwendolyn Williams
Dec 29, 2022
5
Fast and easy service done right the first time!
Suzanne V
Dec 27, 2022
5
I took my car in for an oil change and anything that it might need. They called to let me know my tail light was out & would I like it replaced. No other items were being pushed on me, which I appreciate. Have been going to Autonation Toyota Spokane for over 7 years and always had a great experience. My service advisor was Matt Keller
sheilad
Dec 27, 2022
5
The routine service notification email and online scheduling was very efficient! The checking process and kindness of staff upon arrival and while I waited was fantastic! Matthew K. Was so kind and the entire experience was very nice.
Cheryl Miller
Dec 27, 2022
5
Kylee is Amazing allowed me to ask questions with out rushing us. Very pleased w her customer service
Amber FORRESTER
Dec 26, 2022
5
Needed a key replacement. They tried to be helpful but couldn't solve the problem. Rescheduled for another day.
chrisch
Dec 26, 2022
5
Good experience. Not a long wait time.
NcMDesh
Dec 26, 2022
5
Very easy buying process. Wayne was my salesman and he was very helpful.
Maryann Swanson
Dec 26, 2022
5
I looked on Valley Toyota website, saw a car I was interested in right price nice vehicle. Walked in and was immediately helped by Wayne. The car was there, we went out for a test drive and I purchased the car in a very timely manner. Nice sales staff for sure.
MaryAnn Swanson
Dec 25, 2022
5
Jeremy did a great job getting me what I wanted. I was on the fence about whether I should choose Hyundai or Toyota, but he brought me to my senses and helped me get a 2023 Rav4. I couldn't be happier, thank you!
Subpar Lifestyle
Dec 23, 2022
5
Kylee is an absolute SUPERSTAR!!! We came in last month unsure of our options but knowing what we wanted. She was patient and thorough and she definitely knows her stuff when it comes to the products. She kept her eye out for a good vehicle for us and kept us in the loop. Thank you Kylee!!!!!!!
Megan Keppler
Dec 23, 2022
5
Kylee, gave us the hands down best experience buying a vehicle. So easy going, fun and knowledgeable, she’s truly a boss B!! She got our family a safe reliable, perfect fit!! Toyota 4Runner and we are so excited. What a perfect Christmas gift!!! Thank you so much Kylee!!!
Floyd Denney
Dec 23, 2022
5
Drake Johnson did a great job. He kept us updated on our vehicle status and was very easy to work with. I would definitely recommend him to others.
Barbara Brown
Dec 23, 2022
4
This was my first time at this Toyota Auto Nation service location. I was scheduled within 2 days compared to Wenatchee or Puyallup where they’re both scheduled out 2-3 weeks. There was no wait time to check my car in however, there was substantial wait time waiting for my car to be serviced that could’ve been because I had a couple extra procedures done. We’ll see next time when it’s just an oil change. They have a very large nice waiting room with numerous choices of coffee, tea coco & water plus in a couple snack choices for kids. Neither Wenatchee or Puyallup Toyota could compare with. They honored both of my coupons saving me over $150. I would’ve given five stars if I hadn’t had to wait for 2 1/2 hours or at least been given an estimate of how long my service would take.
Sue Kiehn
Dec 22, 2022
5
Service department was friendly, helpful and quick.
Lisa Lemire
Dec 22, 2022
5
Beyond awesome service! My car was repaired in a timely manner and David Merkel provided exceptional customer service! Thank you Spokane Valkey Auto Nation, Toyota?
Susan Cook
Dec 22, 2022
5
Nice, clean, cozy waiting area. Good customer service. Knowledgeable personal. This is the place I would recommend if you are looking to buy or to service your vehicle. Like Toyota in general too. My 2016 Tundra is very dependable and powerful. However, I am still waiting for a diesel Tundra, like many other people out there.
Pete Bozin
Dec 22, 2022
5
I am a new owner of a Ford escape titanium, and I just love this car. All that was listed on the sale was accurate.
cheryl ross
Dec 20, 2022
5
Fast, efficient, service done well
Rose Ann
Dec 20, 2022
5
The staff at Autonation Toyota Spokane Valley was very helpful and courteous when I ended up having to change my appointment several times.. When I finally made it in Jamie was great and got me in and out in record time.
Teresa Peterson
Dec 19, 2022
3
Good customer service. Just got my second vehicle from them and the buying experience has always been great. The service department has always been a hit and miss experience for me.
Franky Velazquez
Dec 19, 2022
5
AutoNation did the 75000 mile maintenance and oil change on our RAV. They were quick and efficient and got us out more quickly than promised. They honored a coupon that allowed us to afford replacing the brake fluid as well. Thank you, AutoNation!
Elisabeth Bennett
Dec 19, 2022
5
I needed airbags replace due to a recall. Appleway Toyota was able to schedule and complete the job quickly. Staff was informative and professional. Thank you for keeping me safe.
Kimberly A
Dec 18, 2022
5
To be fair, we’ve only been able to car shop in the weekends, but we experienced several dealers ranging from kind but distracted to completely disinterested—that is, until we went to AutoNation Toyota and met Serge. We walked in on Friday night an hour to close, and Serge took the time to go through every option that met our criteria and explain features, supply, cost, everything. Then he went out of his way to take us to two other AutoNation dealerships to look at cars and test drive one even though it meant staying late. We found one we loved and agreed to meet back first thing Saturday morning to proceed with the sale. Serge arrived at work ten minutes before we even expected him with a smile on his face, eager to help. He walked us through the entire process and made sure we were completely satisfied with our purchase. We also worked some with one of the managers, Matthew I believe, and the finance director, Jason. Both were polite, funny, and adept at explaining everything and patient with our questions. I’m super thankful that we had the opportunity to work with Serge, who was not only knowledgeable and patient but also quite hilarious. We love our new car. Thank you, AutoNation Toyota!
Rebecca Eaton
Dec 17, 2022
5
To be fair, we’ve only been able to car shop in the weekends, but we experienced several dealers ranging from kind but distracted to completely disinterested—that is, until we went to AutoNation Toyota and met Serge. We walked in on Friday night an hour to close, and Serge took the time to go through every option that met our criteria and explain features, supply, cost, everything. Then he went out of his way to take us to two other AutoNation dealerships to look at cars and test drive one even though it meant staying late. We found one we loved and agreed to meet back first thing Saturday morning to proceed with the sale. Serge arrived at work ten minutes before we even expected him with a smile on his face, eager to help. He walked us through the entire process and made sure we were completely satisfied with our purchase. We also worked some with one of the managers, Matthew I believe, and the finance director, Jason. Both were polite, funny, and adept at explaining everything and patient with our questions. I’m super thankful that we had the opportunity to work with Serge, who was not only knowledgeable and patient but also quite hilarious. We love our new car. Thank you, AutoNation Toyota!
Rebecca Eaton
Dec 17, 2022
1
no now knew what they were doing or saying. The service techs didnt know features of my Rav !
Marylynn Bernard
Dec 17, 2022
5
Wonderful experience. Informed me of the details during the whole process. Jamie called me to let me know what was happening and kept me in the loop. I’d go back again!
jenelle frias
Dec 16, 2022
5
Great ppl to work with.
Mish
Dec 15, 2022
5
Very courteous staff and ease of scheduling . Right on scheduled time.
Richard Rousseau
Dec 15, 2022
5
Reliably quick and efficient
Richard Baxter
Dec 14, 2022
5
They've always taken great care of our rigs.
George Koons
Dec 14, 2022
4
Kelsey P. Is a great asset to the Auto Nation Toyota team! She greeted me with a smile as soon as I walked through the door and made sure to help others as they came in. Her service was friendly and she completed all tasks as quickly as she possibly could. She brought me beverages while I waited and helped me with several other things along the way! I would recommend you deal with Kelsey Powell or any of the other friendly faces at Auto Nation Toyota
Daniel Weaver
Dec 14, 2022
5
AutoNation Toyota of Spokane is the best. Our service tech, Jamie Burns, is the grear! Honest and very knowledgeable!
Roxi Budig
Dec 13, 2022
5
Thank you Kylee for your excellent service at AutoNation Toyota dealership! It was a pleasure work with you in purchasing our new Sienna!
Mikhail Bakiev
Dec 12, 2022
5
Had a great experience with the online team, in person sales, and service. We just bought a highlander and the process was quick and easy.
Mike James
Dec 11, 2022
5
The folks at the Toyota service center are always professional and helpful, as well as friendly.
Nissa Gese
Dec 9, 2022
5
David the service advisor assisted my girlfriend with her Toyota Prius service and me with my tacoma. My needs and expectations were met. He was really nice, professional, and had good energy. Good experience overall. We will definitely be returning for future services.
andrey Zagumennyy
Dec 8, 2022
5
Kylee and John were so helpful. Kylee went above and beyond to keep me in the loop to help me secure my rav4 hybrid! ♥️
Micca Motzer
Dec 8, 2022
5
Kelsey Powell was amazing and so helpful!
Kumiko Love
Dec 8, 2022
5
Great customer service/help from David Merkle (sp) at the service counter twice. He greets people warmly, is ready to be of help, even when it's very busy. Good service and communication in regard to the vehicle as well, satisfied.
Okanogan Originals
Dec 8, 2022
5
These guys did an excellent job of taking care of my mechanical needs in a very timely manner.
Clark Grogan
Dec 5, 2022
5
Great service and timeliness of having my 4 Runner back on the road! My Toyota dealer closest to me couldn't get me in for several weeks and my 4 Runner had an issue that needed to be looked at asap. I was told to bring it that day and they would have it back to me within 48 hrs and they did! I'll be back to AutoNation Toyota in the furture!
Kelly Upchurch
Dec 4, 2022
5
Mike Mozzarella helped us find our car and I couldn't have asked for better service. He was kind, fast, and very helpful. I definitely suggest asking if he's available
amber hines
Dec 2, 2022
5
matt is great and gets me in and out fast.
Shawna Shaw
Dec 2, 2022
5
Kylee Geissler made buying a car a pleasant experience. She is very knowledgeable and asks the right questions to help you make an informed decision.
Jim Gingrich
Dec 2, 2022
5
Jamie was very professional to work with from the time the appointment was made to picking up the Rav4. Received follow up call about what services were performed.
Amy Costello
Dec 2, 2022
5
Wayne was extremely friendly and knowledgeable. He helped find a car that perfectly fit my needs and budget.
Alexander Fleming
Dec 2, 2022
5
Kelsey was wonderful! She was so personable and helpful, I can’t imaginable anyone doing better at answering all my questions and working with me at finding a car! I certainly would recommend her asking for her to help you at Auto Nation Toyota when shopping for a car. Thank You Kelsey !!
Kathy Regis
Dec 2, 2022
5
Quick, easy and upfront pricing.
Shannon Magda
Dec 1, 2022
1
I took my truck in for routine maintenance and asked to have a blinker repaired. The blinker was related to a computer cluster that needed to be ordered and shipped in. I was later notified that since it was ordered I wouldn't be able to drive my vehicle until it arrived so I was given a rental vehicle. What went from routine maintenance turned into four months of not having my truck while I waited for the part to be delivered and installed.
Jason Campbell
Dec 1, 2022
5
the Toyota dealer were a pleasure to work with. very helpful and worked thier magic.
Daniel Dugan
Dec 1, 2022
5
Mazz was an incredible salesmen with a great sense of humor! Very personable and truly made my whole buying experience one too remember! Thanks a million to both Mazz and my awesome financial director! Mr Bailey went over everything in great detail to make sure I understood exactly what I was signing, which is very important in my book! Thank you both and I look forward to doing business again!
Jon Meyer
Nov 30, 2022
5
My husband and I were very happy with the service we got from everyone at Auto Nation. We were especially impressed with Shay Reed. He did such a great job getting us what we wanted in a timely fashion. He was honest and personable. It made our experience such a pleasure. We appreciate all of those that helped us and we highly recommend you. Thank you so much. Terry and Jaye Smith
Jaye Smith
Nov 30, 2022
5
I took my vehicle to Auto-Nation Toyota in Spokane Valley, had a great experience, dropped my car off the night before, got text message updates. The next morning got more text updates and then a photo of my car letting me know the work was completed. It was a very easy process and appreciated the updates.
Casey Chesher
Nov 30, 2022
5
Kylee was able to find the perfect vehicle for our family and we couldn’t be more thankful! Not only did she make the transition from trading to buying go smoothly, she truly thad our best interest at hand. She is patient, kind, and overall hard working. I Would highly recommend her to anyone looking for a new vehicle. I know our family will continue to use her for any purchases in the future. She did an outstanding job.
January Lane
Nov 28, 2022
5
Jordyn was great and went above and beyond for us. She made the whole process of buying a vehicle easy and painless.
Sarah Hustoft
Nov 27, 2022
5
Was well taken care of by Kelsey. Great job.
Carter Peachey
Nov 24, 2022
5
Great person and great communication, we went there and we received a 5 stars attention.
Daniel
Nov 24, 2022
5
I bought a GMC Sierra 3500 Duramax from AutoNation. It was an excellent experience from beginning to end. I was treated very well by all of the sales team. The transaction was one of the best I've ever had, quick and painless. Kelsey was my sales associate. She did an amazing job selling me my new truck. Kelsey was very kind, personable and pleasant to work with. I highly recommend Kelsey and the staff of Autonation for your next vehicle purchase.
Ryan Schu
Nov 23, 2022
5
Great service, easy to schedule!
Judd O'Connor
Nov 20, 2022
5
Super easy process and loved my sales rep. Thank you for making the auto-purchase smooth and stress-free!
mary christensen
Nov 19, 2022
5
The sales staff is always super nice. I haven’t purchased yet, but always have a pleasant experience when I stop in no matter who I work with.
dopey710 xo
Nov 19, 2022
5
Had a great sales experience. Couldn't recommend them more. Jordyn showed me a rav4 hybrid.
Juan Huesca
Nov 19, 2022
5
Bought a new 2022 Tundra Kelsey and John were absolutely amazing and with Matt’s assistance they made the truck buying experience pain free and low pressure. We will be returning for our future vehicle needs.
Dani Pearson
Nov 19, 2022
5
Bought a Corolla from Jordyn, and had a great experience. Mike did my paper work, and together they made it the fastest and easiest car buying experience I’ve had. I left with no questions unanswered. Will be calling Jordyn when I’m ready for my next Toyota. 10/10 recommend shopping and servicing here
Craig Danielson
Nov 19, 2022
5
This is where I always bring my fiancé’s vehicle for service and they always take great care of me. I would highly recommend.
Conner May
Nov 19, 2022
5
Kelsey did an amazing job helping us with giving us good news on a Toyota tundra that was on the Lott. Instantly fun not pushy and was open and made the sale relaxing, which you don’t get ever when your usually in a dealership. John the financing manager was also very helpful and even helpful with the outside world advices and not just money talk. Matt the sales manager was awesome as well worked out numbers and greeted us very friendly. He checked in on us a lot and all together it was a lovely experience.
Brittany Elliott
Nov 19, 2022
5
Jordyn was super helpfull in trying to make sure my needs were met and answered all the questions I had.
Austin Adamire
Nov 19, 2022
5
Had a few hiccups getting my Land Cruiser in and repaired, but in the end Matt got me squared away and back on the road. Would recommend Toyota owners use AutoNation Toyota for any service needs.
Scott
Nov 18, 2022
5
My husband and I worked with Joel when trading in our Highlander and he was kind, professional, and courteous. We were able to come to an agreement on price and we walked away very satisfied with the service we received at Autonation Toyota and would definitely return in the future.
Savanna Garcia
Nov 18, 2022
5
Thanks Mazz for making my First Toyota experience amazing
Nicole Williams
Nov 18, 2022
5
Quick and easy maintenance.
H Xiong
Nov 18, 2022
5
Very nice people who care about what the customer thinks. Very relaxed atmosphere to wait around for any work you are doing and the nice folks came around to ask if they could get me anything. Now that is service with a smile. I highly recommend Auto Nation Spokane Valley.
Lonnie Eilmes
Nov 17, 2022
5
Jamie is my go-to service advisor. She’s the best and helps me out with any questions I have. Gets me in and out in a timely manner! See her if you need to schedule a service appointment!
Kylee Geissler
Nov 17, 2022
5
Just bought my 3rd car from this dealership. They gave me a fair price for my trade in. Love my new 2023 Ridgeline.
John Springer
Nov 16, 2022
5
Sometimes car shopping can be a hassle, but not here! We worked with Josh and everything was smooth from the beginning, we never felt pressured and we felt comfortable through the process. We even relaxed and watched football while they prepared paperwork. Actually we had interactions with several employees there and they were all amazing. Seemed like they all were having a good time even though they were at work, it was a pleasure to be around them for the few hours we were there. We love Hondas and we will be back someday. Thanks for showing us buying a car doesn’t have to feel awkward and be a hassle.
Jennifer S.
Nov 16, 2022
5
Great job
Michael J. Mazzarella
Nov 15, 2022
5
Always great service!
jennifer Compau
Nov 14, 2022
1
Brought my friend in to sell her car and was told the process would take about an hour. 3 1/2 hours later when I asked how much longer the process was going to take I was rudely told hovering wasn’t going to help. Well the 3 hours of sitting in my car wasn’t helping either. This was the second time I’ve witnessed this behavior at this dealership. I bought a car their one evening and it took over 6 hours. Absolutely no respect for your time.
Cindy Enright
Nov 14, 2022
5
Kylee was great she was very personable and friendly. Made spending my money enjoyable and I highly recommended asking for her when you come in.
Kattie Beckett
Nov 12, 2022
5
Great communication, will use them again.
Grant Osborne
Nov 11, 2022
5
Shay was amazing!!! Best experience I’ve ever had at a dealership, if you’re looking to buy a car go here and ask for Shay!
Jacoby Ellis
Nov 10, 2022
4
I made a service apt. They were kind, friendly and quick. The shuttle back to the dealership was nice as well.
Hanna Harrison
Nov 10, 2022
5
Shay was amazing!!! Best experience at a dealership I’ve ever had, if you’re looking to buy a car walk in and ask for Shay!!
Jacoby Ellis
Nov 10, 2022
4
Appreciate that my car was ready so quickly on a very busy day!
Kathe Williams
Nov 9, 2022
5
Had the best car shopping experience due to my OUTSTANDING sales rep Kelsey Powell! She was very informative and went above and beyond. Highly recommended stopping in to see her if your in the market for a new vehicle.
Forrest Garretson
Nov 9, 2022
5
I have been very impressed with AutoNation Toyota in Spokane Valley. They have been very courteous and supper friendly. They have a clean and nice looking environment. The 2003 Honda CR-V was in excellent condition with relatively low miles and at a good price. They were willing to work with my family as my daughter was very hyper. They offered to help us out even after the purchase of the car. Over all, I'm very pleased with my purchase and their service.
Eric Borgholthaus
Nov 9, 2022
5
Shay was amazing!!!!!!!…..
Valentina Shcherbachuk
Nov 9, 2022
5
Shay was amazing!!!!!!!!!
Diana Dodson
Nov 9, 2022
5
I was surprised to learn that the price listed isn't negotiable. At first I didn't much like the fact that expectations were different than reality, but it made things really simple. Found a car, knew what I was willing to spend, if car is less than or equal buy car. If not tell them it's too much and move on. Makes the decision easier to make I think.
Josh
Nov 9, 2022
4
This is my second time using Autonation to purchase a vehicle. To be blunt the first time was awful - from the sales associate to the finance manager all terrible. This second time was a completely different story. My sales associate( Wayne)was knowledgeable, kind and very easy to work with. The finance manager(Jon) was wonderful. The whole process was seamless and stress free. Bonus is I got the exact car I wanted.
Valerie
Nov 9, 2022
4
Good work and fair prices. Courteous and knowledgeable service advisors.
Phillip Au
Nov 8, 2022
5
excellent and professional service
Maria Luisa Hoyos - Oakey
Nov 7, 2022
5
My financial advisor was AMAZING! I had a strict monthly budget for a new car and he was able to keep it within that budget. I have an amazing car with all the bells and whistles and I could be more happier 10/10 recommend
Briana Steadman
Nov 6, 2022
4
The original service advisor I was assigned is excessively overwhelmed causing him to be very rude and not helpful. After I voiced my displeasure with his attitude, another advisor stepped in and gave my the exceptional service I expect and was used to here.
John Hall
Nov 5, 2022
5
I bought a GMC vehicle from Toyota and had some sensor issues that needed to be fixed but it wasn’t going to be covered under the warranty, the GM Bob at Toyota was able to accommodate me and get the part fixed. He was very understanding and I was very appreciative that he went above and beyond to do whatever it took to get the issue fixed so we could enjoy or newly purchased vehicle from them. Thank you Bob for your help! I highly recommend Toyota and their outstanding customer service.
Andrea Silver
Nov 5, 2022
5
Connor M. and the rest of the AutoNation team were awesome in helping us thru the process. Connor kept in touch thru the process but didn't make it feel like the typical car salesperson. I would recommend any of the AutoNation dealerships, especially if Connor works at it.
Jeremy Lemm
Nov 4, 2022
1
I bought a GMC vehicle from Toyota and had some sensor issues that needed to be fixed but it wasn’t going to be covered under the warranty, the GM Bob at Toyota was able to accommodate me and get the part fixed. He was very understanding and I was very appreciative that he went above and beyond to do whatever it took to get the issue fixed so we could enjoy or newly purchased vehicle from them. Thank you Bob for your help! I highly recommend Toyota and their outstanding customer service.
Andrea Anderson
Nov 4, 2022
5
The service department employees are extremely polite and professional. I was told I'd be waiting at least 2 hours for my service, but was out in half that time! My car was clean and working great when they were finished!
linda radford
Nov 3, 2022
5
Clean, professional and quick!
Victor Kholostov
Nov 3, 2022
5
I received good service and the price was also good.
Diana Jacobson
Nov 1, 2022
5
Great experience great friendly people and I will be bringing my vehicle back here on a regular basis from here on out!
tyrell tompkins
Oct 31, 2022
5
Joel was great to work with.
V Knapp
Oct 31, 2022
5
I continue to come to this Totota Service Center in particular because of the quality service I've experienced here. Its easy to schedule an appointment, easy to ask questions and get answers, and David M., who's helped me the past couple of visits, is so friendly and pleasant to work with. I'm never made to feel like I'm an inconvenience, these people are good at what they do and care about quality work and an easy experience. Taking my car in for regular maintenance has never been a favorite thing to do, but I never mind coming here. Thank you!
Portia Robillard
Oct 30, 2022
5
service was fast and efficient.
James Graves
Oct 29, 2022
5
We traded in our 2015 Fiat for a 2013 Jeep Wrangler, they were very helpful and knowledgeable as I have never done that before!!!!! Everyone there was great and they got us in and out quicker then I thought they would. I've recommended them to everyone I know looking for a new/used car!!! I was very impressed!!!!!
Julie Ziemann
Oct 28, 2022
5
Even though I have really bad credit they still worked with me and are still working with me to make sure that i'm having the best experience. They have called a couple times to see how much i'm still liking my car. It is a really nice business to deal with. They are very nice and welcoming.
Cheye-Anne Brown
Oct 27, 2022
5
Jen Sweeney was awesome! I spoke to her about what I was looking for and called me right when she had it. I went in that same day and drove home with my new vehicle that night! Amazing service!
Katherine Bass
Oct 25, 2022
5
I've been working with 3 Toyota dealerships at the same time, and AutoNation really pulled through! Finding exactly what you want can be very hard with Toyota, but they did a fantastic job, and got my payments where I needed them. Thank you!!!
Jacob May
Oct 25, 2022
3
Nothing Bad To say you Got to Get Your Car or. PICK UP FIXED TO I GOT STICKER SHOCK HAVEN'T AT THE PRICES OF THE NEW AND USED CARS AND PICKUPS IN A LONG TIME EVERY THING IS TOO EXPENSIVE !!!!!!!
Charles Ennes
Oct 25, 2022
5
Showed up on time and was able to finished in under an hour. All staff was nice.
James Goertzen
Oct 24, 2022
5
Conner and John were great and help make the process of buying a car pretty painless. Car was clean and in good shape
Jordon Bise
Oct 22, 2022
5
We took our car to the collision repair. Our service technician was super clear about the repairs and kept us informed weekly. When we took the car in we were aware of a battery charging problem. When the body repair was finished they took the car to the service department. It was determined that the lifetime battery I had purchased from them was bad. They replaced it and we were good to go. The body repairs look great. Thx
John Dunford
Oct 22, 2022
5
Incredibly professional, courteous, communication was excellent and very thorough. Jamie was so great to work with, I would highly recommend AutoNation Toyota service department.
Erin Drummond
Oct 22, 2022
5
The Service Manager let me bring my car in without an appointmennt, squeezed me in when they had time and charged me less than they quoted.
Dave Meier
Oct 22, 2022
5
Great customer service and quality work at an affordable price. I only service my Prius V at Autonation Toyota Spokane Valley.
Laura Johnson
Oct 21, 2022
5
The best experience I've had to date with getting an oil change and routine maintenance. I've had this same car serviced in Portland and Austin and the Spokane team takes the cake for responsiveness.
Courtney Branham
Oct 21, 2022
1
I had a service tech that was pretty rude and everytime I go in, I feel like I'm not taken seriously because I'm a woman. I'm tired of it.
Jessica Prigan
Oct 21, 2022
5
My husband Brandon and I had a great experience at auto nation toyota! We love our new highlander!!!
Morgan Angelo
Oct 20, 2022
5
Worked overtime to make sure that everything was completed. Washed and filled up with fuel. Awesome.
Steve O'Meara
Oct 19, 2022
5
My car service super visit was easy going and friendly. No pressure to do services when I couldn’t afford them. She kept me informed on the progress of my car. Also, she informed me what maintenance was needed for the future upkeep of my vehicle.
Joel Justus
Oct 19, 2022
5
Shay and Adam were very helpful and accommodating with my car purchase.
Phaedra
Oct 19, 2022
1
Thanks for wasting my time
Kenneth Pinkus
Oct 17, 2022
5
AutoNation Toyota was great with the car buying process. It was easy to look at cars they had for sale through their website and their staff were very helpful and honest. I never felt pressured to purchase a vehicle from them. I was weeks into searching for a car, when I saw the post for the car I eventually bought. It was a great price and in great condition. I took it for a test drive and they reserved it for purchase the next week as they hadn’t completed the inspection on it yet. Once they completed the inspection and replaced some worn parts, I was able to purchase and take home the car the next very day. James was my sales associate.
Ashton Heyliger
Oct 17, 2022
5
Oil change. Was all good.
Joan Dunlop
Oct 16, 2022
5
We had a fantastic experience with Jeremy Garcia and the rest of the team at Auto Nation. Everyone is so kind and they do everything they can to get you into the car you want. I definitely recommend!
Danielle Chodorowski
Oct 16, 2022
5
The staff is very friendly and always helpful. The clean waiting area is comfortable, child friendly and has many accommodations while waiting for your vehicle. AutoNation Toyota Spokane Valley is the only place I go to service my vehicles.
Trevor Thompson
Oct 15, 2022
5
Great experience. Didn't feel pressured in buying a car.
Sheila Schweiger
Oct 15, 2022
5
I got an oil change, tire rotation, and free multi-point inspection. I had a great coupon that resulted in a very reasonable price. The service associate who worked with me was friendly and efficient. I had a good experience.
Cecile
Oct 15, 2022
5
I love this place it?s number 1 service shay mark and Jason were amazing help with my purchase of Tacoma
Mr. Mendez
Oct 15, 2022
5
I just purchased a new car from Kylee and Matthew. Great experience. Thank you.
Lori Heffley
Oct 14, 2022
5
very friendly and helpful
Jean Brons Sutton
Oct 14, 2022
5
Kylee was extremely helpful and efficient when i was trying to figure out my options in obtaining a new vehicle. She was straight up and didnt feed me lines just for me to purchase a vehicle. I really appreciated her and drove off with a 2023 Toyota Camry.
stacy glatt
Oct 13, 2022
5
Kylie G was professional, friendly and knowledgeable. The buying experience was great.
Timothy Cronnelly
Oct 13, 2022
5
I worked with Drake to find my perfect Rav4 Hybrid. When it came in he was really helpful explaining all the new car features, even telling me I can call him anytime with questions. The car is great and I was happy to have the help finding exactly what I wanted.
Joann Mo
Oct 11, 2022
5
Shay was absolutely helpful! I had no idea what to look for when I walked in, and Shay offered to help and he did his job well.
Minna
Oct 11, 2022
5
We had a great experience here. The buying process was quick and smooth - thanks to our sales person, Serge. He was honest with us about the car buying process and answered all of our questions.
Josie Schmidlkofer
Oct 10, 2022
5
Jamie was great and everything went just as she said it would!
Gary C. Roylance
Oct 10, 2022
5
I worked with Max, he was very patient and helpful! Definitely would recommend to someone looking for a vehicle.
Kari Gardner
Oct 10, 2022
5
highly recommend out of downtown and valley location, definitely valley. Great people work there we worked with Serge he was amazing, the car we wanted and ordered came in faster then we expected, I know some people before us waiting in line still at the other place. I am glad we took the chance completely different owners and way better service. highly recommend we left happy 😊 thank you
Inessa Novitskiy
Oct 8, 2022
1
This place is a joke. We told them exactly what we wanted before we even got to the store. Then we pull up, tell them again at the store and during the test drive. We get all the way to signing and all of a sudden the payment is more and they are expecting a down payment even though it was expressed a half a dozen times we didn’t have a down payment. Only a trade in. Then the owner or GM has the audacity to say “sorry we misunderstood you”. Thank you for not wasting our time! Just a little advice, don’t tell people to contact you in regards to their visit and ask how things could have gone better if you have no intention of taking their call or calling them back. You leave that message to make it look like you care so other people reading reviews think you are taking steps to make things better. But again, you waste peoples time and don’t care about what they have to say.
Adilynn Flanagan
Oct 8, 2022
5
we really wanted a Rav 4 went to downtown they told us there is a big line Noone knows when that could be. Glad we decided to come to the Valley location completely different place better owner and our needs were met. we were very excited to work with Serge and amazing rep 🙌 our friends still waiting for there car and they went to the other place months before us. We ordered the car and were happy to receive it before actual date. We were treated beyond fairly we left happy 😊 thank you
Inessa Gin
Oct 8, 2022
4
Very friendly people, nice comfortable waiting room with free drinks and snacks, but the maintenance took an hour longer than expected.
Casey Bruce
Oct 7, 2022
5
Stay was great every step of the way! I would have bought from him today if they had an 22 tacomas in stock.
Nick
Oct 7, 2022
5
I took my RAV4 in for an oil change. I was told it would be about 2 hours. I am happy to say they were finished in an hour fifteen and I was able to continue with my day. Check in was quick, service was timely & staff was friendly. Thanks Auto Nation Toyota Spokane Valley.
Terri Christian
Oct 6, 2022
5
Shay and Adam were awesome to work with. They got me into the car I wanted with professionalism and integrity. I especially appreciate the time Shay took to set up some of the connectivity elements and to guide me through the complexities of new technology. Adam took the time explain options and benefits. Much appreciated guys!
Diane Wick
Oct 6, 2022
5
Despite being shorthanded they completed my oil change on time and for a reasonable price. I’ll go back.
Erik Loney
Oct 5, 2022
5
Shay Reed is a great salesman, I got the car I wanted in half the time. He kept me updated on everything. Most important to me when dealing with buying a car is truth, he was honest and forthright. I would highly recommend Shay at AutoNation.
Betty J Brady-Kendall
Oct 4, 2022
5
We had an awesome experience at AutoNation Toyota in Spokane. I highly recommend Drake Johnson. He was polite, upfront, very knowledgeable about the car we were looking at. Thank you Drake!
Tammy Ferdinand
Oct 3, 2022
5
Joel is the best. Give that man a raise or promote him.
Stephen McGuire
Oct 3, 2022
4
The staff were friendly and knowledgeable, the only draw back was that it seemed to take quite a while to do just a tire rotation. I usually do them myself and generally know the time frame, but I've never had them done for me. Otherwise I was very pleased.
Cameron Bauer
Oct 3, 2022
5
I've never had a bad experience at Auto Nation Toyota. They always confirm what is lined up in my appointment, make recommendations, and understand when I refer to my 2018 RAV4 as my baby !!!!!!! I am sorry that the guy that handled my appointment on 9/30 had to work on his birthday !!!!!!!!!!!!!
Roger Purgett
Oct 3, 2022
5
Efficient, friendly, clean, & thorough
James R Hillbrick
Oct 3, 2022
5
Great experience. They were able to get the car we ordered in three weeks earlier than expected, and worked around our busy schedule to get it delivered. Easy and friendly process.
Robert Blegen
Oct 2, 2022
5
Wonderful experience!! From the first time we spoke on the phone to meeting at his desk Shay Reed was absolutely amazing to work with!!!! Made this new truck buying experience so easy!!
Dalynn Parrish
Oct 1, 2022
5
Loved working with Shay. My wife was very happy with the process.
Curtis Parrish
Oct 1, 2022
5
Vadim was of great help his accuracy and attention to every detail I brought up was wonderful!If I buy any additional cars he is definitely the one I’m going to.Thank you for a wonderful experience!
koi natalie
Sep 29, 2022
5
Jamie was so helpful in getting us in quickly to evaluate and repair our hybrid Highlander! Great customer service, and had our car back on the road quickly.
Matt Brown
Sep 29, 2022
5
Last Wednesday I found out that my gas tank had been punctured and was traveling from Billings to the Oregon Coast. I called Jamie in service telling her of my problem. I have to say from the start of my conversation with her, that she was all business and professional, understanding my situation and working with me to get a flight and transportation to the airport so i could get back to work in time. I left my truck there for the repairs adn flew back yesterday to pick it up. I have to say that she made it one of the best, if not the best service experiences i have had. Kudos to her for her professionalism and ability to make an unpleasant experience pleasant.
Joe Hay
Sep 29, 2022
5
Every time I call them they're kind of rude why
Kenneth Pinkus
Sep 28, 2022
5
Got me in and out really fast! Couldn't be more pleased with the service!
Ashley Purdin
Sep 28, 2022
5
We have bought our last 3 vehicles here and always have had a good experience. Our sales person was very knowledgeable, and if he didn't know an answer, he'd find out. there was no pressure and kept late hours to finish up our sale on a Wed. night!
Tina J Batsch
Sep 28, 2022
1
I own the Toyota Camry but my young adult daughter drives it… on 9/27 my daughter went in for a scheduled oil change and presented a coupon for a full synthetic oil change for $39.95 that I had forwarded to her from an email I received from Toyota. My daughter said the service representative was overall unpleasant and refused to take the coupon, he said it expired two days prior but in fact it was good until October 24th. My daughter didn’t want to argue with him and paid $100 for an oil change and tire rotation, when she could have saved at least $30 for someone like her on a fixed income. Terrible customer service!
Becky Coulter Simpson
Sep 28, 2022
5
I brought in my vehicle with a few issues related to my cabin air, brake squeals and wheel alignment. They have rectified all issues that they can and made a note of all the steps performed and to be performed in the future if the issues come up again. My car now feels a lot better and a lot smoother after the service. I haven’t seen this happen at 10k miles at other service locations. I would surely come back to autonation Toyota Spokane even though I live in Pullman! Just due to the level of experience and peace of mind I will have after service!
Rohith Damodara
Sep 28, 2022
5
I recommend seeing Jamie. She was very helpful from her greeting me to making sure everything for my car was great. I went in to have my tires checked. There were 3 guys available 1 was busy, but he was the only one to acknowledge me besides Jamie. I felt like if it wasn't for her great customer service I would still be there waiting. You need to have more people like her. When I go in for my next appointment I'm going to make sure she is the gal to help me!!
Melody Houston
Sep 26, 2022
5
I want to thank everyone that help me
Aimee Trouble
Sep 25, 2022
5
Jamie is knowledgeable, patient with questions and informative! It was a pleasure working with her in the Service Department. I would recommend asking for her directly when scheduling.
Stacey Arquette
Sep 23, 2022
5
I went in for sensor lights on and AWD not working. The estimate was on point, service impeccable and Mike who I worked with was excellent at communicating with me and getting my car back on the road.
Alana Higby
Sep 23, 2022
4
I recently purchased a Rav4 from this place. The salesman, Shay, was friendly and got us through the process as quickly as possible. The only thing that kept my experience from being perfect, was the financial side of the purchase. I was very uncomfortable with the process as it was extremely different from any other transactions I have been involved with in the past. It went by fine, but I like to be informed about the process and which organizations and options I have.
Nalani Pimienta
Sep 22, 2022
5
I took my Buick to be serviced here and had a wonderful experience with Jamie. She helped me with all of my questions and was very professional. I don’t own a Toyota yet but I will continue to bring all of my vehicles here. 10 out of 10 would recommend!
Jen
Sep 22, 2022
1
Absolutely horrible customer service. Takes forever to get parts and parts department don't even have a parts guy. Have to walk all over the dealership to to get parts.
jason harris
Sep 21, 2022
5
Proud owners of a new Toyota Tacoma. The experience was top notch. We were able to browse around on our own before an employee came out to assist. Corbin was our salesman and he did a great job, no pressure on anything even though we came in knowing what we wanted. Everything from test drive to final documents was super chill. Highly recommend this place if they’ve got something you want and Corbin is a good guy and will definitely take care of you.
The Will
Sep 21, 2022
5
Corbin is the one who helped us and he is so nice and very honest which is what I appreciated most about this whole experience. He Made the process super smooth and easy and now we are proud owners of a Toyota Tacoma.
Elexys_e
Sep 21, 2022
5
my salesman James Brown was amazing no pressure no b******* gave me a great trade in my car didn't mark up their vehicles with extra dealer fees that I saw other car lots didn't give me the runaround I got a beautiful car that I'm in love with follow up was amazing kept emailing me making sure I didn't have any questions or issues love the service
Kristy Shipley
Sep 21, 2022
5
Joel and drake helped my mom sell and buy a new car. She loves her new Mazda CX-5!
Palmer Stocking
Sep 20, 2022
5
Enjoyable
vulcan_lee
Sep 19, 2022
5
Amazing customer service! Kylee is amazing!!! She went above and beyond for my husband and I! Recommend her to everyone! Mackey is awesome! What an awesome team :)))
Val Fomin
Sep 19, 2022
5
Awesome service! Kylee is incredible!!! So smart, funny and professional! Mackey is also amazing! The process of buying a car was enjoyable!
Tatyana Mokrushina
Sep 19, 2022
5
Amazing customer service from Kylee! She made the car buying process smooth and fun! Mackey is awesome!
Paul Fomin
Sep 19, 2022
5
Best dealership and the service is amazing.
Jass Gh
Sep 19, 2022
5
They have excellent customer service. I shopped online knew what I wanted to look at and no one tried to persuade me into anything different. I take my Toyota Camry out there for its routine maintenance, even though it is a long drive but it's worth it every time.
Diane Naomi
Sep 19, 2022
4
Overall, my experience was very good throughout our visit and service. Julie took great care of us while we waited, and was a pleasure to work with. However, two big disappointments when we got back to our Tundra. We’ve always had our vehicle washed at other Toyota dealerships, or at least offered after service. Not here. Spots from earlier rain still covered our truck. Secondly, service tech must have decided he/she knew better about how much air the tires should have. Since we were towing our travel trailer, I had to find an air station to refill properly. Would have been nice to have been told about deflating of tires at the time it was serviced.
Tom Caine
Sep 18, 2022
5
Love my hybrid RAV4!
Rita Dougherty
Sep 18, 2022
5
What an amazing experience. Autonation is the epitome of a great new age dealership
Mike
Sep 18, 2022
5
Shay was very friendly, made us feel comfortable and welcome🤙🏽🤙🏽
Kollyn Smithyman
Sep 17, 2022
5
Jordan was so fantastic to work with! She answered all the questions I had and got me into a great new RAV4. I couldn't be happier with the sales department getting me in and out quickly. I will definitely recommend Jordan to all my family!
Ben Kozlowski
Sep 17, 2022
5
Best place to work best place to do business!
Adam Price
Sep 17, 2022
5
The crew at Toyota, Spokane Valley always do a great job. Matt Keller always gets me in and always knows what to do if I have a problem. Jeff Zimmerman and his crew do their magic and poof my 2013 RAV-4 is ready to go.
Bill Bennett
Sep 17, 2022
5
Great service so far .
OMAR J
Sep 16, 2022
5
Bob and John helped us get our fj cruiser and they were super nice! Very real people. It didn't feel like a sales pitch they just helped us get what we wanted. Very down to earth. My husband wanted a toyota hat and Bob literally offered the one off his head!
Emerald Briscoe
Sep 16, 2022
5
Jordyn was a very friendly and helpful associate!
Ella Gregory
Sep 16, 2022
5
Kylee was fantastic to work with! She made the process painless and easy!
Brittany Ramsey
Sep 16, 2022
5
Kylee made the whole process of selling my car smooth and painless! Communicated every detail throughout the whole process, set up the appointment quickly, and was ready for me when I got here! 10/10 would recommend working with her!
Brittany Leavitt
Sep 16, 2022
5
Did a KBB for my truck and choose the buy now option. Autonation Toyota called me right away. took my truck down to them and they bought from me at a fair price. painless and easy process, great customer service.
Craig Phillips
Sep 16, 2022
5
Thank you to Dave M who helped me thru a crazy mouse-in-the-AC situation. So supportive and understanding! Even when he wasn’t able to get me an appntmt on the day of our little emergency, he was able to provide a Plan B and Plan C in the meantime. So helpful! And when I was able to get seen for the mouse situation he was also helpful in figuring out what else I really needed for maintenance on my car so as to not get too spendy in one day. Thank you, thank you!
Michelle Batoon
Sep 15, 2022
5
Worked with Kylee on upgrading my Toyota and would definitely recommend her. She knows her way around the sales floor and was super easy to chat with
Lexia Yvettemort
Sep 15, 2022
5
We would like to thank the team at AutoNation Spokane for all of their hard work. They went above and beyond what is required to make sure we were taken care of. We highly recommend this dealership. Due to various personal preferences and circumstances, we bought and returned two vehicles within a weeks time. Obviously this is not normal, and wouldn’t usually be allowed at any dealership, but they were so understanding. Every person we worked with was great, helpful, and didn’t pressure us in any way. We would be happy to work with this dealership again, and would recommend them to anyone!
Josh Dawley
Sep 15, 2022
5
Thank you! My experience with AutoNation was professional.
Debbie Cone
Sep 14, 2022
5
Jamie was an amazing service rep. She provided clear options, costs and expectations that were easy to understand. The waiting room in this facility is HUGE. Plenty of room to watch TV or separate from others if you have to work remotely. Very comfortable, clean and quiet. The is the best Toyota dealership, service area and waiting room I've visited and I've had Toyotas for over 20 years all across the country. Keep up the great work!
Christopher Galipeau
Sep 14, 2022
1
I bought a Rav4 new, two years ago. I am 79 and do not drive much. I had it serviced 6 weeks ago and was told they were not going to change the orginal oil because I did not have 5,000 miles yet told me to bring it back when I reach 5,000 My son took it down a few weeks later, they changed the oil but charged me $82 I called and explained that the last visit they gave me a written free 5,000 oil change. Two weeks have pasted and still do not have my refund. they told me 5-7 business days. I only live about 6 miles from the dealership in Spkane Valley. What takes so long?
rose shell
Sep 11, 2022
1
Called to inquire about a vehicle today since mine was totaled in an accident and I need something asap! The gentlemen I spoke to had the nastiest attitude. He didn’t want to confirm whether a vehicle was available or not. Then proceeded to talk about cars being marked up way over MSRP but wouldn’t disclose any amounts or make an attempt to help me find a car on the lot or incoming. When I inquired about another model of vehicle he questioned how I could be interested in both a 4 runner (gas guzzler) and RAV 4 hybrid? I don’t know dude. How about I need a car and I’ve got 60k to spend????? He offered a used car on the lot even though I specifically said I’m looking for a new one. I think he just wanted to hear himself talk. He hung up the phone with a smirky “bye bye”. Go to BMW, Audi or Lexus. For 60k get yourself a real luxury car and real customer service. Wouldn’t go here if they offered me a a bullet proof engine for free.
H LOVELIC
Sep 10, 2022
5
Timely informative professional
Allen Gardner
Sep 8, 2022
5
Faster realizable service
mark 545162184@
Sep 4, 2022
5
I got a recall for my Venza, AutoNation was excellent with communication, timeliness of the fix and very through.
Tracy Hanson-Curry
Sep 4, 2022
5
All the research I did led me everywhere else. When I should just have gone to Auto Nation. Kacey provided amazing service and helped us find places to get things for our new truck
Shelly Rebelkuul
Sep 3, 2022
1
Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). After sweating me for hours they called back and benevolently offered to come up $3k (still $5k less than what they had already told me the deal would be). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it.
Patrick McNulty
Sep 3, 2022
2
Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it.
Patrick
Sep 3, 2022
5
These guys made the car buying experience so easy and straight forward. Our salesman Shay was awesome. We called and spoke to him on the phone before we went out to see what Toyota Tacomas that had on the lot in the 45k range. When we got there he had the keys ready and had a tacoma and tundra out front for us to look at. It was nice to have options and not feel pressured my the salesman. He asked us what we needed the truck for so we told him. Shay made the purchase so easy with no pressure. We where in and out in three hours driving our Toyota Tacoma home. I would recommend our salesman Shay to anyone that wants a good honest salesman that won’t try to pressure you into something you really don’t want just to get a sale. He listen to our needs and made it happen. Thanks Shay!!!!
Tim fenton
Sep 2, 2022
2
Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it. Patrick
Patrick McNulty
Sep 2, 2022
1
Went to this dealership looking for information on the Sienna. The lady helping us had no clue about the cars. It was a horrible experience. She didn’t want to spend any time with us and was rude. We won’t be coming back. I’ve also put review on Facebook.
Jana Beilstein
Sep 2, 2022
5
we recently bought our new jeep wrangler sport from Autonation Toyota, they were so kind and so patient as I have never bought a vehicle from a dealership before!!!! The process took less time then I was expecting AND they got me a great deal on financing and my interest was WAY less then I was expecting!!!!!! I would absolutely recommend them, they're AMAZING!!!!!!!!!!!!!
Julie Marie
Sep 2, 2022
5
Very professional through and through, as I expected. Even in this “full MSRP” market, though, I would like to have been “thrown a bone” just to bring a friendly and loyalty aura—something merciful to treat that festering itch that we just paid full price to the business end of the deal. So maybe a discount or gift card on an accessory purchase would have been appropriate.
Gregory Samson
Sep 2, 2022
5
Great service! Staff was friendly and got things done in a a timely fashion! Truck will be serviced here for the duration of ownership.
Shaun Pitts
Sep 1, 2022
5
I purchased a brand new Highlander from AutoNation Toyota in Spokane Valley last Fall and would definitely recommend them. All the employees were helpful and courteous.
Marjan Dehkordi
Sep 1, 2022
5
60,000 mile service. Smooth AM drop off and ready by noon. Great customer service! Picked up my rig and went home and got my mail. Received a Toyota coupon in the mail the SAME day as my service. Toyota was closed for the evening, so I went in the next day and requested the 25% off coupon be honored, as a 60,000 mile service is not cheap. I received the discount, and I will be returning for future service at Autonation Toyota Spokane Valley. Thank you! Lori
Lori Clark
Aug 31, 2022
5
Mike was helpful and informative when he serviced my car.
Gian Mitchell
Aug 31, 2022
5
I've had my car serviced here several times.
Otiose
Aug 30, 2022
5
Great
Mark Mitchell
Aug 30, 2022
5
Salesman MAZZ was great. No pressure and easy process. Found the truck that worked for me. Smooth finance process as well. You may have to wait for the right car.
Wes
Aug 30, 2022
5
Great service Dept.. thanks for always taking good care of my trucks …
Jason Bisquera
Aug 29, 2022
5
Corbin was my salesman, I told him what I wanted for a truck as far as options go, he found me a truck pretty quickly. The team at AutoNation was honest, they answered all my questions, and were very professional. There were no hidden surprises or gimmicks. Corbin helped me setup my phone and Toyota App with the truck and I had a good understanding of how it worked when I drove it off the lot. Love the truck and will go back for any future car purchases.
Tayler Cooke
Aug 29, 2022
5
Multiple selection of used Tundra’s. Given recent shortage they have trucks and easy shopping experience. Sales people friendly and no pressure. Toyota quality is great.
Randall
Aug 29, 2022
1
Since when do professional sales individuals, who work for a huge company like AutoNation, wear yoga pants with a polo shirt when meeting customers who are interested in test driving and looking to buy a vehicle? Also, the car we reserved to test drive, you had no idea it sold the day before…just be honest and work to fix the situation…
Becky Moat
Aug 27, 2022
4
Very simple and straight forward. they were very helpful
Alan LeMire
Aug 27, 2022
1
Bought a 4Runner despite the sales staff. It felt as though I had to make them sell me the truck because they wouldn’t respond. Then they lied and evaded the truth, and did not follow their word. When my truck finally arrived, I didn’t receive a greeting or asked about the 2+ hour drive to the dealership. The only person who did not act as though it was an inconvenience to sell to me was the finance guy. We will not be returning.
Cas Ferris
Aug 27, 2022
5
Friendly and professional staff, I had a very pleasurable time buying my vehicle here
eaakkk
Aug 26, 2022
5
Always great service on my Tacoma
Tess Bitt
Aug 26, 2022
5
I'm a first time Toyota owner, and since buying my 4 Runner to having it serviced, I wish I had owned one sooner! Love 💗 AutoNation Toyota, always excellent service!
Chelle Ellard
Aug 26, 2022
5
I bought a really nice used car there. They were really helpful. Special thanks to Bob Miller.
Linda Carlson
Aug 25, 2022
5
I appreciated the opportunity for a free inspection of my RAV4.
Laurie Saltzman
Aug 24, 2022
2
Made an appt for 8 am. A miscommunication about When the car would be ready messed my day up quite badly.... but the work was done. Add: took it for an oil change 1 yr later. They stripped a lug nut and the stud. Needed 5 days to repair. The. Charged me for the labor. Wow…
Charles Haigh
Aug 24, 2022
5
Mike Workman helped me out by getting me into a vehicle I was happy with, with a small down payment and rebuilt credit. Thank you so much!!!
Amanda McGee
Aug 24, 2022
1
They are more than willing to sell you a car but come time to buy it back they sing a different tune. I bought one a year ago and considered changing cars. talked to them about it and was offered 7000 less than I paid. No way!
Kathy Riggs
Aug 24, 2022
1
Do not attempt to purchase a vehicle here. It’s really to bad they are the only Toyota dealership in the valley. Went downtown and had the professional honest experience we were hoping for. Oh and by the way calling the general manager does less than their in person customer service. Came in prequalified ,walked out with nothing. Toyotas rock, auto nation not so much. Save your time.
Highlander platinum
Aug 23, 2022
5
We ordered a Tundra which took some time. Throughout the process our Salesman Bob Allen, kept us fully informed of the progress. At delivery day, the service was outstanding. We were very pleased with the trade in value we received and felt that the dealership was an ally. Mike the finance person was great to work with, fully explaining options and answering questions. We truly appreciated the experience!
D. Hultman
Aug 17, 2022
1
I am not pleased with the overall service to include the financing portion of my purchase. I went to my local credit union and got pre approved for a vehicle and I went to spokane to just have my current car evaluated for trade in. I drove 3.5 hrs on a saturday and the dealer once they decided my trade value, would not hold this car until i could get back to my banker just 2 days later to complete the approval process. Only after the dealer exhausted all their options to get financing and failed they then would hold the car until noon on monday. This should of never happened, I realize there are protocals but really?? I still had to take the numbers for the car back to MY financer and get the approval in less then 30 minutes.
Tammy Gladden
Aug 16, 2022
5
Used car managers bearing and communications style sucks for a customer based sales business. Asked him what the best deal he could give me, got a look on his face like I was I wasting his time and said have you seen our website? No haggle price and we don't negotiate and we have found that if customers walk out the majority come back in a few days Crappy attitude and communications. Go to another dealer and avoid these clowns. PS Shae the actual salesman was good to go
Jeff Rew
Aug 15, 2022
5
I highly recommend go see shay at an Toyota he will help you find what you are looking for at a reasonable price no b.s
Logan Jackson
Aug 12, 2022
5
These guys do a great job! Not only are they pleasant to work with but they work hard to get you the best deal possible
Elisa Teal
Aug 8, 2022
5
We bought a RAV4 from Autonation, and we had to wait a few hours for it to be ready which was not the dealer's fault. Jordyn was our salesperson and when it still wasn't ready at 3:30 pm she offered us a ride home. The young man who drove us home was wonderful and kind. Jordan delivered our car to us a little while later and she was so kind and caring. Cole took wonderful care of us as we went through the paperwork process. We have only dealt with Autonation for years and the service we received this past week cemented our loyalty to this dealership and their fantastic staff. Can't say enough about them.
Ann
Aug 3, 2022
1
Ya, I’m pretty sure your better off going anywhere else. I went in to have brakes installed (which I had already purchased), a/c repaired, a battery drawdown problem, and all fluids replaced. Was told a/c was repaired, brakes installed, fluids drained and replaced, and needed an alternator. Price for alternator was 1k, so I ordered one myself for $250. No fluids were replaced & a/c died 5 miles after leaving. $750 labor for brake installation pretty much. Go fk yourself AutoNation Toyota service people. I do like your sales side tho who sold me the 4Runner…they were pretty awesome
Robert Cunningham
Aug 2, 2022
5
My wife and I were looking for a used AWD Bmw X3 and saw one online that fit the bill. We reached out and Serge reserved the car and set up a test drive for us while we drove over. The X3 turned out to be just what we were looking for and Serge and his team made the buying and trade-in process smooth and easy. We would like to thank Serge and his team for the A+ assistance, and we are very much enjoying the car.
Ross & Debbi
Jul 17, 2022
1
They quoted us one thing and the bill was nearly $800 more. It also took 5 more days than expected. They said they gave a us discount…not sure that happened. But the car is working as it should and we didn’t have a choice of bringing it anywhere else, so I guess it was worth it.
Melanie Harrison
Jul 14, 2022
5
Amazing service every time! Won’t take my Toyota anywhere else!
Lacey Marie
Jul 12, 2022
5
Awesome service! Would recommend.
Hannah Kiblen
Jul 7, 2022
5
Gary helped me find my new car. I told him exactly what I wanted and he was able to locate a few options and we test drove a couple ending with my 2014 Subaru Forester.
Corinna
Jul 6, 2022
5
great experience-in and out very quickly.
Terri Miller
Jul 1, 2022
5
Jess and Adam were fantastic! They made my experience absolutely no stress and easy. They were fun and professional and I would recommend them to anyone!
Wendy S Jordan
Jun 29, 2022
5
Communicated well. Amazing customer service. My car was ready when they said it would be ready.
Donna Denham
Jun 27, 2022
5
David took awesome care of me and then Jason went above and beyond to help with some extra services that I was asking for. Everyone was extra kind and helpful and made my experience better than I had hoped for!
Sara Edge
Jun 26, 2022
5
Could not be happier with our experience at AutoNation! We had been looking for a 4Runner for months and couldn’t get ahold of anything. Happened across my absolute dream Runner on their website and sent in an inquiry. Ryan called me back and we set an appointment to come and talk about the vehicle. It was still on the way over here, so we put a deposit down and (not so patiently) waited for it to come. It came MUCH quicker than expected! We got it for a great price and were so excited about the extras included that we didn’t expect. The whole process was so painless and we would absolute bring our business here again!! Thank you, AutoNation for making this dream a reality!
Larissa Sutter
Jun 23, 2022
5
I told the salesman what I was looking for. He went above and beyond to find the perfect vehicle for me. He worked with me every step of the way. I’m so no eye pleased with my vehicle.
Rose
Jun 22, 2022
5
Willing to work quickly to get the job done.
Donna Stemple
Jun 11, 2022
5
Had many maintenance things done plus repairs on my 1992 Toyota truck. I had to wait for some parts to shipped from Baltimore. David kept me updated for the entire time my truck was in for the repairs. I was very happy with the service he provided.
Bob Evans
Jun 8, 2022
5
Had general maintenance completed yesterday. My appointment was messed up due to a glitch in the online booking system. However, they were quick to correct the issue and get me in right away. They even finished early! Pleasant experience, as usual. Staff is very friendly and attentive. Will keep returning.
Brianna Higashihara
Jun 2, 2022
5
Corbin was extremely knowledgeable and very responsive. He and Ryan worked absolute miracles and got us into the Rav4 Hybrid we wanted in record time! Every staff member we worked with was personable, friendly, and helpful. Adam also made sure we got the very best rate and made the process easy and surprisingly fun!
Lauren & Dave
May 27, 2022
5
Sergey was very helpful, nice and down to earth when talking to him about what I was looking for and the interest I had with the Camry. He was very easy going and we also shared some laughs. Definitely recommend asking for him if you’re looking for a new or pre-owned car!
Brennan Barnett
May 21, 2022
5
My oil change was yesterday everything was timely and the experience was great. I am happy I get to keep coming here in the future.
Ashley Alice
May 20, 2022
4
Great experience but my C43 AMG. Got a great price on my trade in and answered all my questions. Only thing that kept from a 5 star was the fact that I only got one key. They could have procured a second key when they only received one from the previous owner.
William
May 18, 2022
5
The service was excellent. Matt was quick and efficient.
Rhonda Sams Vig
May 14, 2022
5
No pressure sales. Honest talk. Transparent through the whole deal and most importantly they were very kind to my 90 year old Mom who was with me when I purchased the car! Conner was the best Salesperson and a delightful energetic young man to work with!
Cheryl Miller
May 3, 2022
5
This is the best car dealership I've ever been to. I just bought a car here and am very satisfied. All customer service is perfect and professional. I will definitely recommend to my friends and relatives to come here to buy a car.
Ruby Lee
Apr 26, 2022
5
Easy purchase, easy to deal with the trade in. Meg was very helpful and her follow up calls prior to the purchase were not over the top, and very low pressure. Like my new rig, and would definitely recommend or go back myself.
Chris Grant
Apr 25, 2022
5
I have bought 3 cars now at Autonation and every car I have bought has been great! From the sales process to the upkeep and care of the car it’s been such a positive experience! The service department is always ready to make sure the car is well taken care of and maintenance is top of the line! I highly recommend Toyota Autonatio!!
LeeAnne Reber
Apr 22, 2022
5
the people that work there. they are ways great, especially Matt. I bought my Scion there and it is the best car that I have ever had. clean, easy to maintain, economical--just what I needed.
Judith Kay Killin
Apr 21, 2022
5
best car buying experience i have ever had
Dennis Anstadt
Apr 17, 2022
5
Our salesman was wonderful! The finance department was great! The trade in area was rude and a complete A**. I would recommend selling your car out right and not go thru with the trade in department.
Aly Roecks Moles
Apr 15, 2022
5
My experience with Toyota in the Valley was a great one. They were super friendly and helpful with picking out my car. They made the process as painless as can be, and even took a card as half payment. Some dealers won’t do that. Thank You for your services! 🙏👌
Mary Bannon
Apr 6, 2022
5
My experience with AutoNation was amazing! Wayne R. and the entire team went above and beyond. They gave me more for my trade than I was expecting and the whole process was so quick! I'll definitely be back! :)
Marlee Bethel
Apr 2, 2022
1
I was sold my car not buying. Salesman was rude from the beginning. I was told that Toyota of Spokane Valley would offer more and it wasn?t even considered in the beginning nor was it explained. I was an interpreter between my bank and the dealership on something I didn?t fully understand until the last 30 minutes of an 3 + hour ordeal. Something my bank has worked with many dealerships was not even considered and I was left to figure out a situation with my bank.
Michael
Apr 1, 2022
5
they are courteous and fairly quick. it all takes time but they try to stay on schedule. have been using them for years.
Vicki Crigger
Mar 17, 2022
5
Excellent service, the sales person Ryan S. was very knowledgeable and worked the numbers to my satisfaction, I recommend it completely. Love my car.
Carlos Solórzano-Cuadra
Feb 28, 2022
5
Wonderful service, pleasant staff, clean environment!
Rheya Allen
Feb 24, 2022
5
Everything was as expected and advertised online the price of the vehicle and value of my trade in were spot on and the process was quick and easy
Leon Morse
Feb 18, 2022
5
AutoNation did Great Job servicing my vehicle and fixing the whistle in the window seal.
Richard Bell
Feb 15, 2022
5
Easy process, great sales team! I will be back!!
Cheryl Hotchkiss
Feb 11, 2022
5
Very helpful. I have always had a good experience with all of the employees in the service department. This is the only place I will take my Highlander for regular maintenance service.
Jana Welp
Feb 10, 2022
5
Maegen took care of Us and really showed everything about the car! We enjoyed working with her and will be back again. Nice facility and super location right here in the valley
Steve Waco
Jan 27, 2022
1
Rude salesman bob treated me like garbage over a few questions about legal paperwork. They did not honor their instant offer and tried to lowball me by over $3k. Waste of time.
Jessica Rust
Jan 21, 2022
1
Poor business habits. Company teaches its service writers and techs to only care about the bottom line 💵.
Isaac Lamb
Jan 14, 2022
1
I wanted a certified used car so I wouldn't have to worry about anything. My tires needed replacing soon, according to their own charts, yet they still certified them. I slipped and slid in the rain, and was really worried about my safety in the snow. I put a call and an email in to the used car sales manager in mid November. I received no response. We've spent over $30,000 in the last three years with Autonation, and they didn't have the courtesy to respond. I will not be shopping with them again.
Charisma Naldrett
Dec 28, 2021
1
Larry h Miller is consistently cheaper by thousands of dollars and much better customer experience!! Review: Consistently rude and disrespectful behavior. Came in bought some parts and ask a quote for installation. The service guy who I spoke to (on far left, next to parts counter), never looked at me. Said the installation will cost $150 and they can’t do it until 1-2 months later, even tho i said it will take only 10 mins and they aren’t working on any cars at the moment. He said it not his problem and he doesn’t care, and will cost $150 even if it takes 5 mins. Furthermore, it took me a whole 2 hours to get my parts. The wait was ridiculously long, especially with only 1 person working at the parts counter. However, A big shoutout to The guy at the parts department. He was super nice and helpful. The only positive thing with my whole experience here. Been a customer here for years, and introduced many friends and family here. I am baffled at how they treat their customers. With the consistent rude and poor customer service, I am moving to Larry h Miller. Never recommending or buying from autonation again. Ultimately I had to went to Larry H Miller and Titan Truck, and even tho they had a full schedule, they fit me in. Both places also did it free of charge for me. Which I didn’t expect, but was extremely grateful for!
Danny Tran
Dec 6, 2021
1
I convinced my sister to see if they wanted to buy her late husband truck she had lost to cancer recently back in sept. they did..I wished I never picked this place. here it is November ..bank received money truck on lot for sale but she has not received anything. She called and the salesman said not his problem. to call back and talked to the manager she has left calls but no return call I myself contacted this place through Facebook is this a way to treat a customer? very upset
Terri Athelstone Cox
Nov 22, 2021
1
November 10th I came to the service with my sequoia and asked to check my car as oil flows under the rear wheel . Checked. I sat there almost three hours and said there no problems that I came up with although everything is covered with oil.well. I think it’s possible, in the garage puddle of oil and everything is fine with the car. Now I have schedule the service again for December 4 because in the garage the oil puddle is already new. I want many to hear about this and explain to me how this happens?????
Iryna Davydchyk
Nov 14, 2021
1
We utilized this location because it’s convenient to where we live, but after years of poor customer service I think I hit my limit today. My wife has come in for her appointments and sat for over 30 mins because no one would help her and then when she questioned not being helped she was made to feel like it was her fault because they don’t have staff. Today I was misgendered twice because neither person would actually look at me before speaking. I have written to the customer service manager and got no response in the past. Today, this was the last straw. The name Toyota should be ashamed to be linked to this location.
Kori Bauman
Oct 25, 2021
1
Vehicle was not clean and certainly not sanitized as it said on the invoice. Asked him to check for a slow leak on a tire thinking this would be cursory, but said it would cost $20. Many employees were not wearing masks the whole time. Was there for an hour and a half, an estimated wait time should be automatic information given to those who choose to wait. And recommendations for further service were also not on the invoice. Overall the worst experience I have ever had getting my car serviced
Michael Dague
Oct 1, 2021
1
While my Prius was being serviced I thought to take a look at a new Prius for all the new safety features. Worked with a salesman, Serge, and went through the typical “have to check with the sales manager”. Received a low-ball trade value but the real number would be worked out upon delivery as there were no new Pruis’ on the lot. They had one that was scheduled for delivery in one to two weeks that we liked, so put a deposit down on that. Didn’t hear from Serge for 10 days and called him. “Oh, sorry, meant to call you, we sold the car you had a deposit on to somebody else.” What a bunch of BS. From the other reviews looks like they make a habit of unfulfilled promises. Don’t trust them!
Tom Mackenzie
Sep 20, 2021
5
Good service and friendly people.
Jack Retherford
Sep 20, 2021
5
Great experience buying a Rav from Meg and the AutoNation Toyota Spokane team. The financing process, as expected, is a bit slow - but besides that it was a great experience!
Jacob DeVaughn Knightley
Sep 13, 2021
1
Payed to have tires rotated and they never did ! They gave me the run around to get a refund and wouldn’t refund me either Very disappointed! Been going there for years …..
Lisa Carter
Sep 4, 2021
5
salesmen were great venza is wonderful thank you
John Riebe
Aug 31, 2021
1
First salesman took me out on a test drive in the vehicle I liked. Came back to the dealership and started working on numbers , while this is happening another takes my vehicle out for a test drive, walks around checking body for any damages and checks the tires. Tells me nice car, clean and great tires. I was told what they were going to give me for my trade in by the salesman that was working with me. He says I was also getting extra because of the low miles on my trade in, plus $2500 for a tax credit in my trade. I looked up on kbb prior to coming to the dealership and knew what trade in value was for my car. Salesman also told me that he would also be able to give me the $1000 customer loyalty due to the amount of prior vehicles I have purchased at automation, also Toyota factory rebate of $750 . So starts the back and forth wheeling and dealing to come to an agreed payment for the vehicle I was purchasing. That all being agreed upon, I leave because the vehicle I wanted to purchase was not delivered to the dealership yet. Days later I receive a call from a different sale person telling me they are giving me $14,500 for my trade in and if the $750 rebate from the factory was available once the car is delivered I would get that also. Nothing about the customer loyalty, tax credit or the extra for the low mileage on my trade. I received a call from her a couple of days later that my vehicle was delivered and an appointment was set up for the test drive, financing and delivery of the car to me. While in the financing office I ask where the tax credit was on the paperwork, I was told he would show me after we get the paperwork done, that never happened. Also no customer loyalty or extra for low mileage. I decided a couple of days after purchasing the vehicle I would call Toyota customer service regarding these issues, they send an email to the dealership and the female salesperson that took over for the original salesman’s calls me. She is rude and tells me they never promised me anything other then the $750 rebate, which was from the factory not the dealership and they have all the paperwork from my first visit with the salesman that was helping me. I told her I know what was promised me and also had a family member with me the whole time who also witnessed what was told to me. I hang up on her. She emails me a piece of paperwork that I have never seen or signed. She stated that she has all the paperwork and everything I signed. I never saw this! The salesperson tells me that Casey couldn’t have made these promises to me, he knows better than that and that she trained him. I had a previous issue with another new car I had purchased from there several years ago and should of learned from that purchase but thought thing had changed at AutoNation! I was wrong and will never purchase from them again! I
Pam Whalen
Aug 22, 2021
5
Great experience! I worked with Ryan to get the car, he was amazing. I also worked with John in Finance, other then he is the one that takes all your money lol, he was great as well!
Kimberly Tevis
Aug 22, 2021
5
Great after sale service. Had an issue with air conditioning and it was fixed during the day. They give full guarantee for the work they do and there is no hassle if you have to go back in case of a repeat issue
Amit Arora
Jul 24, 2021
5
We love the Auto Service Department. They have have kept our car running like a top. Great Company and would give it a triple A rating!
Deloris Proctor
Jul 14, 2021
5
Customer service was excellent. David was very knowledgeable and able to explain what was being done and why. I recommend their service to anyone.
Terry Panther
Jul 1, 2021
5
Today I walked in and was welcomed by shaylon Reed. He was soo professional, kind and conversant with his job. He explained several options and I finally got my dream car. Thank you soo much Shaylon you do your job best 👍
Purity Oyie
Jun 26, 2021
5
Everybody was professional had the answers to the questions I had. Looking to update my vehicle, was a little disappointed in the stock on hand.
John Benfield
Jun 25, 2021
5
my service appointment was scheduled, promptly done when I arrived. I was treated professionally and friendly. I waited in their waiting area which was set up for social distancing and very comfortable.
Linda Zinn
Jun 14, 2021
5
The lobby is very clean and comfortable. Everyone I dealt with was friendly and efficient.
Sheila Sloan
Jun 9, 2021
5
At check up for my Corolla 2015, confusion occurred over whether to replace cabin filter. When the car was returned to me there was a filter on my passenger seat. I called to ask what was up, but no clarity. Thanks for courtesy valet pick up and drop off! Lemons for filter snafu which I now need to check on which entails taking glove compartment out. Anna Vamvakias
Anna Vamvakias
Jun 6, 2021
5
Great service, polite and helpful. Quick to respond
Shawnie Lewey
Jun 2, 2021
5
My experience with AutoNation was amazing. They went out of their way to get me into the exact car I wanted.
Kathryn Lezard
Jun 2, 2021
5
very pleased the service was quick and with a smile.
Larry Heinen
May 31, 2021
5
I was at the other Toyota dealer in town and was not treated well when I had to bring my car in for servicing so I switched to autonation and what a difference! So I ended up buying a new car from James! What a guy he is and was very knowledgeable, personable, and funny! For once it was enjoyable to buy a car. Thank you you guys! Your the best!
Sharon Lynn Silar Milligan
May 27, 2021
5
It was a very pleasant process. The only thing that would have made it better was to have someone spend more time going over all the details of my car. There are still things I haven't set up or used and probably would if I knew how to do it.
Jena M Hollenbeck
May 27, 2021
5
Overall excellent for customer service, repair quality and facilities.
Charles Paldanius
May 21, 2021
5
The customer service was excellent. Serge was knowledgeable and eager to set us up with our new truck. The financing was easy and faster than other dealers that I have worked with. We are happy with our new Tundra, and will be back when we are looking for another new vehicle.
Ron Anderson
May 18, 2021
5
My sales person was very patient, kind, helpful and efficient. The young man who prepared the necessary forms was also very kind and efficient.
Mary Shore
May 18, 2021
1
Do not buy your vehicle or get it serviced at Autonation Toyota in the Spokane Valley! They are deceitful in the way that they handle things and do not even take the time to respond to a customer's problems or concerns. They will sell you a vehicle under false pretenses, and then turn around and hit you with a bill to get service items done that should have already been completed. We bought the extended warranty on our $46,000 vehicle, and regret it after our experience. It had 35,700 miles on it. We had a service light pop up not 5 days after our purchase. We called with a little concern, we haven't driven it but 5 DAYS! Set up a service time and got it in a week later. Needs an oil change, and 4 other items totaling over $1000, all routine things that should have been done at 30,000 miles. I call to speak to the service manager. He proceeds to tell me that we probably didn't need an oil change, but whoops, he can't do anything about that. So just pay for and eat an oil change, sorry. He then gives me a bunch of info on how it was out of Texas and that is why it was never taken care of, but there is nothing anyone there could do for me right then. They proceeded to pass me to someone who doesn't care about returning calls or emails. Getting ahold of someone that can help is virtually impossible. I was given the run around by multiple employees and finally given a contact that "should" be able to help. Mike Mitchell, used car manager, will not return any communication that I have put forth. It is unfortunate that this is how Autonation does business. Do not shop Autonation Toyota in Spokane Valley, or any Autonations for that matter.
Tyler Trowbridge
May 15, 2021
5
good service, friendly techs, nice facility
Twalter Duncan
May 15, 2021
5
Great Customer service! Awesome shuttle driver!!!! I’ll be back😊
Kelly Stutz
May 13, 2021
5
Always great service. Friendly and knowledgeable staff
Richard E Lewis
May 11, 2021
5
Excellent experience. Very professional customer care from drive-up to departure. My service representative, David, was extremely helpful in guiding me through decision-making for what services were best at this time/mileage ans saving me money.
Gary Williams
May 6, 2021
5
Exceptional customer service. Attention to details. Great experience each time.
Nina
May 5, 2021
5
Jeff provided great customer service. Finished in timely manner.
Joseph Lazar
May 4, 2021
1
We purchased a 2021 Camry. I only had 1200 miles on it. I noticed the back driver side bumper was hanging out about 1/4 inch. There is a bracket that a screw is screwed into on the inside of the rear fender well that holds the bumper on. A cheap phony, plastic bracket is the only thing holding the bumper on secure. Now it is broken. Mike Royce, the service manager, told me that someone bumped into my bumper and broke it. There is not a mark on the bumper anywhere. He said it doesn't take much to do it. Shame on Toyota for making such a phony piece of crap. And shame on them for not stepping up and fixing my car. Who's to say it wasn't like that when I got the car new. It also tells me that I am not the first person that this has happened to. He had his response right out of the gate. He knew it has happened before. We work very hard for our money and to purchase such a piece of crap is very disappointing. Is this what Toyota has become? We have been very loyal Toyota owners. Our 1998 Toyota Camry just gave it up this spring with over 400,000 miles on it. That was when they built good, reliable cars. Now I am ashamed to say that I own a Toyota. My husband was going to buy a new Toyota pickup, but that won't be happening. Step up Toyota and fix my car. And fix that phony, crappy plastic bracket on these cars. Once a proud Toyota owner, not anymore, Beverly Bower
Beverly Bower
May 2, 2021
5
Great service and customer service! Never had any issues going in.
Caitlin Lankford
May 2, 2021
5
Good. Had to wait a little bit longer than usual.
Ron Nowak
Apr 30, 2021
5
Love the gal I worked with (Meg Trevino) she is amazing. I would recommend her to anyone.
Kathleen Winter
Apr 28, 2021
5
My wife has been "shopping" for a new car for a couple of months, but absolutely hates going to the dealerships to "haggle" with the sales people. When she finally settled on a couple of different makes/models, I convinced her the best way to make her choice is to get in one and drive it.......and that is how we met Wayne. He was very knowledgeable about the car, answered all her questions, let her take it for a test drive and the fact there was no pressure to buy, was what made the sale in the end. Wayne has followed up with us a couple of times to make sure things are going well and to see if we had any questions. All in all a very positive experience and my wife loves her new car!
Steve Nead
Apr 27, 2021
5
The staff in service department was very professional and courteous A salesman helped me set up my phone on my RAV4 and was very helpful and professional. I wish I would have written his name down to give him the credit he deserves. However the wind noise with my RAV4 still has not been addressed. I was told fir the second time from two different dealerships that the wind noise due to high winds and could not be fixed because it was a bad design when the small windows were added. that is not a good explanation so I insisted to talk to a sales manager who then had service manager Parnell talk to me. I told him that bad design is not an acceptable explanation and the customer should not have to pay for bad designs. Parnell suggested that he would call someone in Portland and would get back to me. Parnell did call me back and said it is a problem with the side windows and improper seals. They have not come up with a resolution yet and would keep me posted. I have had my RAV4 fifteen months and appears that Toyota knows about this problem not just in my vehicle a resolution should be developed sooner not later. The wind noise is excessive and should not be treated as not a problem. I waited a long time to get the 2020 and is very heartbreaking to have this problem and be treated like it is no big deal. It is a big deal. My GF that has a 2018 RAV4 noticed it right away and said she would not be able to keep this vehicle because of the noise. Her 2018 RAV4 is very quiet. Still waiting for a resolution.
Marsha Olson-Weigley
Apr 25, 2021
5
David at customer service was kind, efficient and thourough
Mary A Burton
Apr 23, 2021
5
Good service and helpfulness from the staff.
Mark Feifarek
Apr 22, 2021
5
Always great service!!! From the service agents to the service manager. Everyone is always friendly & honest.
Michele
Apr 21, 2021
5
Great service! Had to have my car towed in because it wouldn?t start. They figured out the problem which was a key issue not a car issue. Took car of reprogramming my key and done. Very professional. I also had a couple of keys programmed here a few months back and they were the cheapest place in town!
Jihye Jean
Apr 21, 2021
4
Competent and timely; reasonable pricing.
PhillipA
Apr 20, 2021
1
They have you fill out a trade in online send you a contract for $6000 then get you there and beat you up over every detail included in the online report. But won?t budge a bit in the smoking car with ripped interior and broken bumper. Then keep you ur 3kids and cat there 6 hours.
Lacy Gray
Apr 20, 2021
5
As usual, great service and repairs and/or maintenance.
William Branshaw
Apr 19, 2021
5
Easiest and fastest vehicle purchase/lease that I have ever had! Got exactly what I wanted within my price range! Thank you to Mike Maz who was great and everyone else who helped to make it happen!! Absolutely love my new truck!! ❤️❤️❤️
Karen Severns
Apr 12, 2021
5
AutoNation Toyota is hands down amazing. I will be buying another car from them in the future. They gave me exactly what they quotes me. No hides fee's or trying to push anything extras or specials. From my first conversation with Micaela to my sales man Mazz to financing with Mike. Everyone was amazing. Big thanks you to Wayne Reid for the test drive and answering any and all questions. Thank you Autonation for my amazing Kia Optima.
Melissa Reed
Apr 11, 2021
5
I feel I get great service at Spokane Valley Toyota Autonation and can rely on my vehicle being maintained at highest level. I believe they have placed safety first.
Anna Ruddell
Apr 8, 2021
4
I was disappointed to find out only when I arrived home and looked at the bill that the rear wiper replacement that I explicitly requested to be done when making the appointment and when arriving at the dealership was not performed. Also a bit disappointed that the 30,000 mile maintenance (oil change, tire rotation, filter change) plus replacement of a tire sensor took over 2 hours. My expectation was about 75 to 90 minutes.
ProudZag
Apr 6, 2021
5
Was looking for a truck, and was greeted real fast, took some test drives and found a truck that I was looking for. The process was easy and fast. Customer service was the best, they are friendly and take the time and go above to help you.
Cliff Matherly
Apr 5, 2021
5
Service done, took much longer than anticipated. If I had known it was going to take that long I would have had the shuttle take me home immediately. David was very professional.
Kim Jacobs
Apr 1, 2021
5
Didn't xxxxxxxx me the whole time, straight to the point. Had bad credit, they still followed through for me with a reliable, dependable car.
Christopher
Mar 30, 2021
1
I went in for a simple tire rotation. They told me it would take 30-60 minutes. After 1 1/2 hours, I went to ask how much longer. They said it's almost done should be out soon so I could finish the paperwork to hurry things along. First...I am told my tires are almost ready for replacement, but guess what...they are having a tire sale. The dealership was trying to get the customers in front of me to buy tires too. And I only have 37000 miles on 60000 mile tires. Hmm...I don't believe you Auto Nation. Second, they tell me the tires didn't need to be rotated, so they didn't do anything on the car. By the time I got out of there, it was almost 2 hours and they didn't even do anything...except try to sell me tires that I didn't need. AutoNation will never get my money again. Larry H. Miller Toyota...you have gained another customer.
DeAnne Newlun
Mar 24, 2021
1
Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA
Mark Mitchell
Mar 23, 2021
5
Where do I start from the time I walked in till the time my car was done and David came and got me. I couldn't have asked for more respect or a better treatment! He even got a sales person to go over things I didn't know about my 2019 Rav four. So Ryan the sales person there at AutoNation was terrific also. I can't thank you all enough for making my first experience there one of the best experiences I've ever had at a dealership. My name is Joyce. My appointment was at 3:30 March 19.
Joyce Hutchisson
Mar 22, 2021
4
It appears this dealership (Auto Nation) assigns customers to a specific Service Advisors based on their last name. I sat there for 10 minutes while the Service Advisor I was assigned to helped three other customers, while four (4) other Service Advisors were not helping anybody! They need a system where ANY Service Advisor can help ANY customer at ANY time. Why do three customers have to wait in line behind one person when there are four other Advisors ready to work? Makes no sense. Literally, they put the customer at the END OF THE LINE!
Kent M.
Mar 21, 2021
5
Overall positive experience. Mike was helpful and honest. Saved me some money for now.
Daniel Semler
Mar 21, 2021
5
Mike in service couldn’t have been nicer or more helpful. The dealership has a gem of an employee in Mike. The guys I met in the shop were also friendly and helpful.
James Hupp
Mar 19, 2021
2
Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA
Chris
Mar 18, 2021
5
The appointment went very smooth, I was greeted in the first two minutes and my truck was in the shop within five minutes. They did a very thorough job on the truck and had it completed very wuickly. Thanks
Willard Gire
Mar 17, 2021
5
The service manager, Parnell, was professional and helpful. The service technician, Jason, was very knowledgeable and did a great job!
Valerie Richard
Mar 16, 2021
5
After totaling my last Tacoma, you guys stepped up and helped a lot. Even got me a rental until we got me into another Tacoma. I'll never go anywhere else. Kaitlyn is the best too, very helpful and understanding. Thanks to everyone.
Rick Hatch
Mar 16, 2021
5
I've seen Matt numerous times since 2006 , when we bought our first car from Appleway. He's always pleasant and let me know if there was recommended service on the vehicles.
Dale Ely
Mar 3, 2021
5
Shay Reed, Mike Mackey, Bob Bittinger and Matt Dutton all did a good job of helping me get my new Camry at a price I can afford. I had a bit of a hiccup in the financing process but Bob made it right. That's our second Toyota purchase from AutoNation.
Norm Jewett
Mar 2, 2021
5
Shout out to Meg Trevino for providing my wife and I a stellar buying experience! She is an awesome sales professional, one who is very accommodating and knowledgeable. I highly recommend requesting her if you're in the market for a new/used vehicle. In regards to the overall trade-in experience with AutoNation Toyota, it was comfortable and transparent. Definitely received a top dollar trade appraisal for our 2018 KIA Optima EX and the protection plan offered is top notch! I will continue my business here for maintenance and future purchases.
Matthew Hauser
Mar 2, 2021
5
Problems starting. New battery replaced under warranty and 36 month warranty for new battery. Finished way before expected. Easy in, easy out. Thanks.
Bradley Vernon Miles
Mar 1, 2021
5
Some of the most friendly people to work with, very informative and very accommodating
Rebecca Morey
Feb 26, 2021
5
Needed to have a recall done on my Toyota Corolla, and the letter from Toyota says you will get a loaner car for the time you car is in the shop. So I called 2 different dealers in the Spokane Area. The one located in Downtown Spokane says they don't do loaner cars for this recall, so when I called Toyota, they directed me to AutoNation Toyota SV. When I called Michael (one of the service managers) said that Toyota does pay for a loaner car while car is being taken car of this recall issue. Appt was scheduled, I arrived on time and after paperwork was taken to the rental company to get a car. The whole experience was quick and the recall was fixed within 4 hours. I would recommend AutoNation for your cars service needs they were great to work with............
Greg Coelho
Feb 26, 2021
5
Jeff did an excellent job of stating what repairs would be needed the price as well as kept me informed through out the time I was waiting as to the status of the vehicle. He even ensured that all of the items that I had shared about the vehicle were checked out. Will ask to work with Jeff again!
Stephen Prince
Feb 26, 2021
3
It wasnt very detailed with the used truck that we bought. We just thought that everything was okay since it's already in the market. But we foumd some problems. The day after we brought home the truck. We have had call and they took it to get checked but the truck was been in and out and for the third time.
Algeriza Mckenzie
Feb 26, 2021
4
I took my 2018 Camry in for 3 recall notices that had to be addressed. The people at the counter were very professional and took car of me eighth away. My car was ready sooner than I expected. The only complaint I have is, after working on my fuel pump, my car smelled of gasoline. I had to park it outside my garage and leave the garage door open all day to air it out.
Mark Lopez
Feb 24, 2021
5
When our Prius wouldn't start, we jumped it and took it into AutoNation and Mike checked it in and in a couple of hours had diagnosed the problem and had it ready for us to pick up. Great service for a minor emergency. Would definitely recommend the professional team in the AutoNation service department.
Bruce Kaufman
Feb 24, 2021
5
I had great service for the recall on my 4Runner and for tire rotation. I have always had my auto work done at Appleway Toyota. There customers service and work they do has always been too notch.
Alta Meadows
Feb 24, 2021
5
My experience was great! Matt kept me informed about what was needed to be done and how long it would take.
Mary Lou Skinner
Feb 23, 2021
5
Jeff was friendly and courteous when he helped me.
Chris Buckholdt
Feb 16, 2021
3
I bought a used car at an auto nation, the car had a cracked windshield which would be ordered and replaced and I would be called as soon as it came in. After a month I called the dealership to find out if it was in yet, the person I talked to said she would find out and call me back, she never did call me back so I called back the next day and talked to the same person she said that it was her day off and she was in to take care of a few things and finding out about my windshield was one of them and would have the person from the body shop call me, again no one called me back. I called back the third day and asked to speak to a manager so I could find out about my windshield and tell him about my experience he assured me he would find out and call me back, again no one calls me back. The next day I go there in person and ask to talk to a manager tell him about my experience he said he would have someone get on it right away, I waited over an hour and no one came to talk to me, I finally had to ask someone how long I needed to wait, then I was giving the phone number for the collision center and I talked to Dave who set me up for an appointment for the next day. There seems to be a problem with follow-through and communication at this site, I've bought two other vehicles here and never had this kind of problem before, I hope this is not the new standard.
Eugene Hogue
Feb 16, 2021
4
Our salesman was good. I think the process of buying our car was very lengthy! In the past when we were buying a car we were offered something to eat and or drink but nothing was offered. I was very disappointed that the floor mats were not in the car and when I called they said we had to pay more for the mats!!! I do love my new car!
Nancy Dorius
Feb 15, 2021
5
Excellent as usual. Personnel in the service department were cordial, courteous and knowledgeable.
Clifford Cook
Feb 14, 2021
1
I have taken my car in for oil change a few times during covid, and felt really unsafe there at the valley Toyota. Both times there were two gentlemen employees in the service center who either didn’t wear mask over nose or had just a flimsy visor on. No attempt to have sanitized pens. Most of customers coming in where in high risk category. This shows a total disregard for their customers well being!.
Kathy Ahern
Feb 12, 2021
5
we always get considerate, helpful, friendly service.
Judy Robinson
Feb 12, 2021
5
My wife and I traded in our 2010 Toyota Sienna for a 2019 certified pre-owned Toyota Sienna. Ryan, our salesman, was friendly, courteous, knowledgeable and accommodating. This is the main vehicle for our family of six, and the only vehicle we own that can fit all of us. Ryan worked around our schedule of picking up and dropping off kids from school and sports and made the buying process much less stressful than it could have been. Within the first week of owning our new to us Sienna, we found some issues like a seatbelt not working and the key fobs not being fully programmed. Ryan made us a service appointment that worked around our schedule. When we got to our appointment, it was discovered that the seatbelt had broken and it would be several days until the replacement part would arrive and could be installed. Warranty wouldn't cover a loaner car, so Autonation covered a rental minivan at their cost understanding how needed this vehicle is to us in our daily lives. David from service did a full check of our Sienna and made sure to communicate with us at every step along the way. He even came out to help my wife carry car seats to and from the Sienna to our rental. In the end, we have a reliable and safe family vehicle backed by local people who we can go to with any issue large or small.
Joshua Wilbur Newton
Feb 9, 2021
5
Professional, cordial and impeccable service. An excellent Toyota service experience every time I’ve taken our Tacoma. Thank you.
Tacoma Owner
Feb 9, 2021
5
Professional, cordial and impeccable service. An excellent Toyota service experience every time I?ve taken our Tacoma. Thank you.
Gabriel Dorta
Feb 9, 2021
5
Our salesman Jupiter was outstanding, very friendly people, the prices were fair, the trade in value was fair. 2 thumbs down on the actual process. It took us over 7 hours to buy our car because we waited 5 hours just to get into financing. No bueno. It shoulda been a 4 hour deal tops.
Cole Hoffman
Feb 2, 2021
3
They gave me a coupon discount and what they charged was still way too high.
Kevin Huddle
Feb 1, 2021
4
Good, service department had some computer issues and still handled everything very well.
Jeffery Chicks
Jan 31, 2021
5
Great experience with the salesman, sales manager & finance manager. All friendly & personable. Didn’t get what I hoped for my trade, but more than expected. Will buy from AutoNation again.
Candice
Jan 29, 2021
4
2nd service on vehicle and as happened last time it takes at least 2 weeks to get in for service work and it is always a pain to try and get anything done. Never had that problem with any car I have ever needed service done before.
Wayne Dickhaut
Jan 29, 2021
5
The staff at AutoNation was very helpful & knowledgeable but not pushy. We appreciated that!
Frances Herrington-King
Jan 27, 2021
1
I took an appointment before a month ago for car inspection. The sensor was not working, noise from the back, and air tire is low, and they took the car and inspected. The price was very expensive and did not follow up what is going on with my car or specifically they didn?t not check the car very good.
Mothana Alabdullah
Jan 22, 2021
5
Matt is on it . He knows what he is doing and speeds the whole process up.
Mark Tortorelli
Jan 22, 2021
5
Fair pricing on services.
Tam Sue Epps
Jan 19, 2021
3
Overall pretty good. Quick. Good communication. My insurance adjuster, however, told me I was charged over list price for parts of about $176.00
Unknown
Jan 19, 2021
5
Fast service, very easy to talk to, communicated all the things my truck needs and if it needs to be done now or could wait.
Cody Brister
Jan 18, 2021
5
The service guy who checked me in was very personable and answered all my questions. I felt like I got excellent service
Morrie Tacher
Jan 15, 2021
3
Tire pressure were adjusted ... and they left them different as the invoice indications. When I called to asked, the person said it was ok, no problem... IF you want we can adjust them. So, before the service they were all at 36 and now they say it is fine to be ay different pressure every tire ?????
Horacio Garcia Mejia
Jan 15, 2021
1
Bought a brand new Toyota with Platinum warranty that expires 12/2021...have been fighting with the service department SINCE JUNE 2020 to get the water pump fixed...and even though we have paperwork to prove the work is covered, we are told "our warranty doesn't exist" "our work isn't covered" "the work needs pre-approval" we are told to drop truck off...so wasted an entire Saturday only to be told that "warranty people don't work weekends"...we will NEVER do business with them again!
Becky Prekker
Jan 14, 2021
5
Had great experience buying a new Tacoma With sales person James Hansen. This was my first new vehicle, did'nt know what to expect. Enjoyed the process with James! Jason B. the finance person was great! Never felt pressured.Overall had a great experience getting my new Taco!Highly recommend Auto Nation Spokane!!
Jerry Winebarger
Jan 9, 2021
5
Service was great, I was well informed through the whole process and waited for my service to be done. Masking and social distancing were great and they COVID sanitized my SUV after service.
Tony Longinotti
Jan 7, 2021
5
I brought my 2016 Tundra in for its scheduled appt on Wednesday 01/06/21 David at the service dept checked me in and Jeff took delivery of it for its service. As usual the experience was friendly and personable, with David keeping me up to the minute on what was going on, answering my questions and such. I received my truck back in a timely manner and everything is running smoothly as I have come to expect from AutoNation Toyota! Every one at this dealership has been a pleasure to work with! This was the first vehicle that I have purchased for myself since 1992 and I do love my truck! Matter of fact we were so happy with my experience that 6mo later my wife bought a brand new 2019 camry and loves it! Thanks guys!
Darren Ammons
Jan 7, 2021
5
Whenever I go to the dealership with or without an appointment, the personnel I interact with always make sure that my needs are well catered for to my satisfaction and within a reasonable time. I have been having my car serviced here and do have no complaints.
Joseph Muigai
Dec 30, 2020
5
30K checkup, David (Service Agent) was extremely helpful and courteous. Walked me through every step, explained my options, thoroughly answered my questions and kept me updated throughout the process. I have always received very good support from AutoNation Staff (service dept.) but David was the most professional agent ever. Excellent communicator, friendly and knowledgeable.
Curtis Blair
Dec 29, 2020
1
I was interested in buying a car and I set up an appointment with rodney who I had been emailing for a couple days. i walked into the store and we sat down at his desk to start the paperwork. y
Danielle Loren
Dec 24, 2020
5
My husband and I love our new 2021 Rav4. Our experience at AutoNations was very good. Our sales representative Jupiter was exceptional! He helped us at every step. He answered all our questions, and even helped us with our paper work. As seniors this was very much appreciated. We would highly recommend AutoNations Spokane Valley. Our grandson also bought a brand new vehicle from this dealership( A 2021 Toyota Tacoma). He was also pleased with his experience. Thanks Jupiter! And AutoNation!
Cheryl Willmschen
Dec 22, 2020
5
they were very prompt and had everything ready when I got there. I got a great car at a great price and they made it easy :)
Nancy Loftis
Dec 19, 2020
1
This is a dishonest store. I was led to believe I would get a Costco Auto Program price and drove 200 miles to get to the store to buy the car. When I arrived they told me I was getting the Costco price. I found out later they did not honor the Costco price. I would stay clear.
David Boring
Dec 14, 2020
1
I have been looking for a new truck and have had a hard time finding the exact package that I want. I, like many other people I'm sure, have had to turn to the internet and extend my search area further and further to find what I would like (at a fair price of course). I finally found a truck that met my criteria and it was listed at a fair price. I contacted the dealer and explained I was out of town and would need to have the vehicle shipped. I know this is a very common thing, but still wanted to make sure they were familiar with the process. I was told, "Of course we're familiar with the process." Obviously I would be on the hook for the transport fees, and since I am not able to be there in person for the document signing purposes, I was notified that I would have to use a notary service that could come to my house and take care of that aspect (at a fee of course), but I understood that and had no issues with it. So after receiving the email with the quote of the price for the truck, plus the $1800 transport fee and $400 doc signing fee, I was informed that a discount of $2830 that was included in the quote for the vehicle would not be applied for me since I am not close by. So not only does it cost me $2200 more than if I lived close and could simply pop in to get it, it was going to specifically cost me $2,830 more as they were revoking a discount that is available to everyone else interested in the truck, a discount that is advertised on the internet for all to see and take part in. I literally am being discriminated against because of my geographical location. Nevermind the fact that I was willing to pay the extra $2200 more it was going to cost me just to physically obtain the truck versus someone that lived close to their location, which is entirely based on my decision to look far from home...now they are raising the price AN ADDITIONAL $2830 for no apparent reason I could find, other than to further slap me in the face for not being able to find a truck similar closer to home. I spent a decent amount of time getting to this point (finding the truck, speaking on the phone several times with sales associate, obtaining a formal quote), and am absolutely appalled that they would even attempt to treat a viable customer with such contempt rather than simply appreciate being able to sell a vehicle at their asking price without even a bit of haggling on my part. Let alone the willingness to pay $2200 on top of the sale price of the truck. No problem, I will gladly take my excellent credit and hard earned money somewhere else that it will be appreciated. I truly hope they are forced to correct these horrible business practices as a result of more people avoiding them and allowing them to see the error of their ways.
Paul
Dec 10, 2020
5
We had a great experience leasing a 2021 Toyota Tacoma. Bob Bittenger and Mike Workman provided excellent customer service! The process was easy and we are so happy with our new Tacoma. They helped us with all the accessories we asked for including quickly scheduling the purchase/service of new rims and tires etc. We will recommend to our friends and family.
Jane Grogan
Dec 10, 2020
1
Service advisors are terrible. They’re snakes.
Jakob Verlinde
Dec 9, 2020
5
Service was quick and friendly. The facilities were clean and welcoming.
Walter Matlock
Dec 9, 2020
5
I known Matt in service for over 16 years. He is great and you are very fortunate to have him on your service team. Thanks Matt for all you do.
Bart Ward
Dec 8, 2020
5
I found excellent and timely service as always. My experience has always been great.
Dale Arrington
Dec 8, 2020
5
I have been working with James Brown for almost a month before finally landing the car of my dreams! He has been extremely helpful in ensuring my needs/wants were met and consistently followed up with me as (what felt like so much) time passed by. Was informed a '21 Hybrid RAV4 XSE had arrived and I booked an appt with him for the next morning. Arrived and was taken care of through each and every step of the buying process (~5 hours... although I felt they have an extremely efficient workflow). I understand this was a busy time of the year for them, but in terms of customer service--did not feel pressured, had all of my questions answered, provided thorough explanations through every line item/package deal and I could genuinely tell they were ensuring everything was tailored in the best interest of the client. Everyone is extremely personable (including individuals who I did not have direct interactions with during this process) and I instantly felt a sense a "family" from the sales side all the way to the service side! So, thank you James, Ryan (especially you!), and Matt (and anyone behind-the-scenes) for your stupendous service AND taking great care of me.
LoanLam
Dec 5, 2020
5
Jupiter and team were great! Just the paperwork work process took forever!
Beverly Morris
Dec 5, 2020
5
Excellent service, excellent recall notifications and corrective service, clean spacious waiting room.
Michael Urso
Dec 1, 2020
5
Prompt, courteous, thorough service. Very impressed with Auto Nation!
William Knell
Dec 1, 2020
5
I had totaled my car and was really shook up about the whole situation. Sakeleanna was so kind, gentle and understanding of what I was dealing with. No high pressure sales! Jon in finance made wonderful recommendations on what warranties made sense for the used car I was purchasing.
Rebecca Bucknell
Nov 29, 2020
5
I highly recommend AutoNation if you’re looking to buy a new car! The sales team is very good at what they do and are very kind! They make the process of buying a car a breeze!
Teacherlife
Nov 28, 2020
4
I liked the service that I receive when I visit Toyota, except that my car does not get washed. Toyota should bank on this, as Honda does a great job servicing and cleaning customers? cars. That shows they care. I will probably buy my next vehicle from them.
Elizabeth Riley
Nov 28, 2020
5
super staff, no hassle pricing, very clean facilities, best car buying experience ever!
Shelly Hockett
Nov 25, 2020
1
TOYOTA SERVICE:: We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....
Bryse Warner
Nov 25, 2020
5
The staff is very friendly and helpful in finding the right highlander for us.
Julie Spangler
Nov 24, 2020
5
We lost one of our keys for our Rav 4 and we?re replacing it. Although the new key was expensive, the service was great. We knew how much time it would take and the staff was friendly. In fact one employee offered to get our car from the parking lot and back it into the garage bay so that we wouldn?t have to walk in the rain and get wet while finding the car. Very considerate.
Thomas Anderson
Nov 19, 2020
5
David gave timelines for repairs, explained what was needed and followed up periodically until service was complete.
Lucinda Anderson
Nov 19, 2020
5
Thank you for your assistance all of your people were outstanding
Denver Woolever
Nov 19, 2020
5
Bought a new venza. great service. Jimmy was great
Terry Leaf
Nov 18, 2020
5
Saklieanna was exceptional, she was personable, very knowledgeable, and easy to work with! Would highly recommend her!
Laura DeLand
Nov 18, 2020
5
They are great I love going there every time they treat me very nice
Kristina Franseen
Nov 16, 2020
5
Took our Rav in for a noise, they found out it was the struts, the work was done in a day, very please with the service, highly recommend this dealership on Sprague, being going their for a few years and always satisfied with their honesty.
John Schimek
Nov 16, 2020
5
Service advisor did a good job. Everything went as I expected it. Even vacuumed my inside car mats.
Charlie Mcguire
Nov 16, 2020
5
Always been our go to for our Toyota Prius. Great people and service all around.
Celeste Zimmerman
Nov 14, 2020
5
AutoNation Toyota in Spokane Valley is pretty amazing. I live in a tiny town in Idaho and work a lot. I had been searching for a truck with specific things for a while and finally found the perfect truck at AutoNation. The problem was it was a Tuesday and it was 8 hrs away so it wasn't like I could go after work and check it out. I emailed them and told them the situation and was expecting them to say first come first serve. I was blown away when they said I could reserve the truck for 3 days! They also sent me a link to reserve the truck immediately, so I did. After the 8 hr drive I pulled into AutoNation. As soon as I walked through the door I was impressed, the place was big but super clean, spotless, and everyone was super nice and helpful. They took my basic information and within 10-15 mins I was in the truck for a test drive. They told me all about the truck and showed me all of the inspection sheets they had done and maintenance, everything! I decided to buy it, the price was fair and was pleasantly surprised when they explained their no haggle policy, what you see is what you get. They show you what the vehicle is worth and my truck was perfectly median priced. Then the dreaded paperwork started, but it wasn't too bad here. Everyone was pleasant. I would recommend AutoNation to anyone! I got my dream truck and they held onto it for 3 days and turned several people away to allow a guy 8 hrs away from Idaho to see it in person, if that's not service I don't know what is!
Jeremy Canterbury
Nov 14, 2020
5
Had a great sales lady 🙂 she went above and beyond to help us buy a car exactly what we wanted! Thank u Sakelianna
Service
Nov 12, 2020
5
Maintenance department did a very good and timely job. Thanks
Vincent Dennis
Nov 11, 2020
1
My husband called to make an appointment to have a system flush. He asked how much they charge for that service. They gave him a figure, but when they were finished and gave him the bill, it was substantially more, like $200.00 more. My husband said when he wants a bid, he wants them to include known parts, taxes and service department charges. These were all separate from what they told him. If he would have known that, he would not have gone to the dealer. Also, he had an appointment for 9:00 in the morning. They did not explain the process of the service to him or how long it would take. They were not finished until after 3:00 in the afternoon. A definite scheduling inconvenience for my husband.
Sheree Raska
Nov 8, 2020
5
I took my Toyota Tundra in for a recall service. The staff was efficient and friendly. They were very helpful.
Marilyn Ramsden
Nov 6, 2020
5
ANDREW who helped me in the past and yesterday is Excellent in Customer Service!
Heather Michelsen
Nov 6, 2020
1
The staff is not knowledgeable to vehicles they sell. It took 2.5 hours to do an oil change on my vehicle. I was not happy with my visit. Horrible customer service.
Brandy Craig
Nov 5, 2020
5
Friendly and knowledgeable staff
Linda Hall
Nov 2, 2020
5
The staff at AutoNation Toyota have always been very kind and helpful. And they do their best to make everything as painless as possible, even if the outcome is not what you were hoping for.
Diana Marie Weinert
Nov 2, 2020
4
I was in your shop on October 30. There were several employees not wearing masks or wearing them improperly . My se rvice call was great!
David Fournier
Nov 2, 2020
5
Fast and dependable service. very clean, and well ran facility.
David Graves
Oct 31, 2020
5
No problems, and waiting room was set up for social distancing. Good service overall.
Dale Arrington
Oct 30, 2020
3
Purchased a 2021 RAV4 Hybrid XLE Premium due to their True Car Affiliation. Not many of these sitting around on lots. Not much haggle to pricing with True Car discount, they tried to charge me a $900 fee on my trade in, we resolved that. But the awful aspect was the misrepresented interest rate-Ali, the Loan Officer stated that we would likely be granted a better interest rate than the contract we signed and according to Toyota Motor Credit - that contract was final and binding when we left.
Gram Mcgregor
Oct 28, 2020
5
Vary good and efficient service, Matt is the best! As is all the staff that helped me. Thank you for your great service department.
Linda Cattin
Oct 27, 2020
5
Good jobs all around. On time, lots of reminders. Nice people.
Kevin Olson
Oct 27, 2020
5
Great experience and really enjoyed working with Corey!
Christopher Rabin
Oct 26, 2020
5
The guys in the service department are very nice and very professional. They take good care of my car.
Linda La Plante Shortell
Oct 24, 2020
5
We were shopping for a used car to replace one that was a total loss in an accident. AutoNation had the same make/model in a similar year and mileage. We called and spoke with a salesman about the car and made an appointment to see it the next morning. We live a 2 hour drive to the dealer. The vehicle was available when we arrived, but had not been cleaned as it was new inventory. We drove the vehicle and reviewed the inspection report and maintenance completed subsequent to the inspection. All appeared to be in order we decided to purchase the vehicle. The total time for that was 35 minutes. We paid cash for the vehicle. AutoNation agreed to detail the vehicle, it was so dirty we wanted to return the next day because we wanted them to do a thorough job on the detail. They got to work on the detail while we waited four and one-half hours to purchase the vehicle. This waiting to complete the transaction is simply painful. I don't understand it, I never will. I won't ever do it again. In the future I will leave the dealership and go run other errands and return four hours later and pick up the car. The car was cleaned by the time the paperwork was completed, but the cleaning was not a detailing. We found items belonging to the prior owners under the seats. The car was not waxed. The facility is clean and comfortable and the staff attentive and friendly. I would buy here again.
Laura Palmer
Oct 24, 2020
5
I've always had good service at AutoNation Toyota. The staff are both friendly and efficient and the facilities are comfortable and clean. I do think, however, that the next oil change/service is incorrect on my windshield sticker. Just had the 10k routine maintenance done and the window sticker says the next appointment is at 20k. This cannot be correct as Toyota recommends every 5 thousand miles. It should be set for 15k.
William Schirmer
Oct 23, 2020
5
nice experience service people outstanding Matt takes good care of all our needs Bob Allen sales person is there to help as needed
Ronald Stipe
Oct 23, 2020
5
They did I a good job. Matt treated me very fairly
James Martin
Oct 23, 2020
5
Informative. Good service from David. Will return.
Joseph Lazar
Oct 22, 2020
5
Thanks to Matt Keller for providing exceptional and professional service. Thanks to the techs
Ken Yamada
Oct 15, 2020
1
Ms. Dixson who sold us the car was wonderful, but the service manager lied to us about the rear differential going out. My mechanic told me that Autonation had tried to hide the problem. Totally not impressed. The owner of the dealership did resolve the issue with me, but if I weren?t an attorney myself I am not sure how this would have gone. Two levels of management tried to bully before the manager of the dealership made this right. I have had good experiences with this dealership before buying newer vehicles than this last experience. This dealership needs IMHO a new service manager. If you are buying new here your probably OK. Older vehicles not so much...
Ryan Best
Oct 14, 2020
5
The service was good, but I wasn?t happy with the expensive bill. I just wonder if I could had it done cheaper, somewhere else.
Laurie Bradley
Oct 13, 2020
1
Called twice and talked to two separate sales people about a used car they'd listed online. Yes, it's available! Come on down, can you be here at such and such a time? We went down later that day and nobody could find the car. One salesperson didn't even bother to check their records ---- walked us around the lot for 15 minutes looking for the car (it was green, and he points out a black version and says, are you sure that's not it, a lot of times THEY DON'T GET THE INFO IN THE LISTING CORRECT. Finally a salesperson says I don't know who you spoke with but the car is over at the renovation facility. His "apology" for the confusion was that there are "so many sales people on staff that not everyone knows everything" ---- sounds like a management issue to me (is what I thought). Okay, so we go over with him and look --- listed nine days earlier and that car was filthy inside and out! We asked the sales person what does it mean that it's going through renovation? His rude answer was, "I don't know, I'm just a salesman, I don't make the processes." So that car didn't work for us --- it was a 2013 Escape. We said, thanks but it's just not right for what we need because it's too small. The salesman who said he'd been there for 15 years, acted clueless, never listened to us when we explained our needs and seemed like he really didn't care (but proceeded to show us a MINI VAN which was not even something we were interested in at all) --- total waste of time and pretty much what i expect from a "car salesman" --- thanks for upholding the cliche.
Darin Burt
Oct 3, 2020
5
Jimmy is awesome! My fiance and I got out of our car and started browsing at the RAV4's out in the front. Jimmy came out and said hello to us and never pressured us. He listened to us, answered our questions and we bought the car!! Thank you so much Jimmy, for your great service. We will be back when we purchase our next car. The whole facility and staff were awesome. Five stars for sure and I HIGHLY recommend Jimmy. Thanks!
Sabrina Saetre
Sep 21, 2020
5
The service department is excellent, and Jeff Crane is a very good coordinator. The whole experience was very good
Joanne Renkert
Sep 17, 2020
5
Great people great service waiting time was great clean dealership
David Gamboa
Sep 16, 2020
5
A trust worthy dealership but if your educated and can make the case you can save a couple g's. If i was uneducated I would still buy at AutoNation Toyota. Know your trade value, their is wiggle room if you make the case and prove it. Know warranty cost you don't have to pay full freight more wiggle room on new cars. The longer a car sits on lot the price goes down. See how long the car has been there. Maybe its close to a price reduction. If you order a car you will get what you want but not the price break necessarily. I didn't get the color I wanted but saved some cash. The 4 runner is a awesome reliable vehicle but I would make some changes on newer models. Like a 6 speed overdrive for long hwy trips. locking Diff and A Trac in any drive mode. Auto start in TRD Off Road. Looking forward to long life of this vehicle to pass on to grandkids. Thanks Autonation satisfied customer. 2nd car. love them both.
dgrinde
Sep 15, 2020
5
This was the quickest I’ll change that i have experienced so far. Thank you.
Tinawood1
Sep 15, 2020
5
had our rav4 serviced. The department and the agents should have a 10 star rating. Outstanding service.
John Schlabach
Sep 9, 2020
5
Everyone was exceptional, I usually hate service departments but these guys are awesome. From the tech Jason, to the writer David, up to Parnell, all top notch! Way to go.
Great service people
Sep 4, 2020
5
Great place to buy and have your vehicle maintained after you drive it off the lot.
Dawn Raudebaugh
Sep 4, 2020
5
My car was serviced on time and was ready when they said it would
Alexa Ibarra
Aug 28, 2020
5
My visits to Toyota Spokane Valley have been very pleasant with David Merkle. I am having work done that was recommended at the 100,000 mile check up. Each time I go in, I feel like I', their only customer. Thanks for your great service!
Beth Garske
Aug 26, 2020
5
Went for oil change, repair airbag sensor. Able to schedule dent repair and car detailing at same time. Ordered floor mats and got discount. All under an hour!
Leona Knapton
Aug 25, 2020
5
Second of my prepaid Oil Change and Inspections went fine. This is the second time that the Van was not looked over by the office staff that interact with us after vehicle returned from the shop. This time the drivers floor mat is black greasy. If somebody just looked at the van before giving us back the keys they might see/correct issues so we are not surprised when we get in. The time before this the hood prop was lying on the passenger floor??? did they break it? did they think we would not notice?
Dale Weathers
Aug 19, 2020
5
I love Autonation. We buy all our Toyota’s from them. Yesterday we went in for our annual service on one of our cars, and that is never an unpleasant experience. Everyone at Autonation is so wonderful and helpful, and our vehicles are in great condition!! Thank you Autonation!!!
Ann Johnson Kirihara
Aug 18, 2020
3
Need a better method of informing customers of repair process and estimated wait time. We waited half a day in the customer waiting area to finally be told it was a fuel cap sensor problem . Others came and went while we were there but no one came out to give us a status or talk to us...if we'd known it was going to be half the entire day, we could have arranged to leave and come back.
Steve Brown
Aug 14, 2020
5
Mazz provided an excellent sales experience for Jeff and I! As a Toyota fanatic he knew a lot about Toyotas and gave us insight on our own Toyota purchase! The no haggle pricing policy really took a lot of pressure out of the purchase and at the same time the dealership gave us more than fair value for our trade in so we still had the good deal feels when we left. And Jeromy has to be the most pleasant finance manager to ever deal with :-) Thanks for the 4Runner guys!!!
Kara Wilcox
Aug 13, 2020
5
Needed an oil change as we were traveling. Auto Nation in Spokane, fit us in, and great job getting the work done quickly! Thank you!
Kyra and Richard Schmidt
Jul 30, 2020
5
I noticed a loud clunk when accelerating - when I took it into the dealership, we found that I had unlatched the seat and not secured it back in place - the guys laughed but I was treated extremely well and left with a smile and no charge for their time. This is a great group of service writers and mechanics so will start bringing my vehicle here for service.
Don'sride
Jul 23, 2020
5
We have always been treated fairly and with respect at the service area. this has been a great car and always recommend this business.
Nancy Johnson
Jul 22, 2020
5
We have received consistently honest and helpful service from these folks. We appreciate that their employees know what customer service means!
Patci Ryan
Jul 20, 2020
5
Service writer was great and kept me informed.
Deanna Tillett Duguay
Jul 20, 2020
5
Love working with Bob Allen , auto nations always does a great job
Bethany Molina
Jul 7, 2020
5
Time for my van's 65,000 mile checkup so I made an appointment with AutoNation Toyota Spokane Valley. The service rep, David Merkle, was new to me and he was awesome! Everything checked out, van is in perfect shape and I was on my way!!
Libby Moore
Jun 30, 2020
5
Was in for 65,000 mile checkup. Service rep was new to me (David Merkle) but he did an absolutely awesome job. Everything was checked out and services performed and I was on my way!!
Elizabeth A Moore
Jun 30, 2020
5
Excellent service and decent price! Will certainly recommend this to ppl who want to get a car.
James Chen
Jun 25, 2020
5
Service writer was great, the guy who did the service forgot to rotate my tires but the writer double checked to make sure I didn't get charged for it and gave me a follow up call.
Mark Vetter
Jun 22, 2020
5
Auto Nation serviced my RAV4 and provided a complete, accurate inspection of my vehicle.
Linn Edmonson
Jun 12, 2020
5
From the time I entered the AutoNation Toyota Spokane Valley dealership until I drove away in my new car, I was treated like a King by absolutely everyone that I came into contact with. A very special shout out to James Brown for making our appointment the absolute best it could have been! James is very experienced, knowledgeable, courteous, friendly, funny and really loves his job. I am very happy with my purchase and I highly recommend AutoNation Toyota Spokane Valley for your next wonderful auto purchase experience! Thank you James Brown, Jeremy and staff at AutoNation Toyota Spokane Valley!
Robert Tonasket
Jun 10, 2020
5
Great customer service! Didn?t try to over sell! Quality work!
Robert Giadone
Jun 8, 2020
5
had great service and very friendly
Chris Willoughby
May 28, 2020
5
I mixed up the dates for my tune up, but these guys got me in AND out quick anyways!! They were really great!! And... For the first time since I bought this car 3 months ago, it was able to reach 31 mpg!!!😍😍😍
SherraG
May 20, 2020
5
I was greeted by Mr. Andrew Garrison. He was friendly and professional. He kept me up to date during my short visit in the service service department. I highly recommend Mr. Garrison and the service department at Autonation Toyota.
Andrea Hille
May 16, 2020
5
Easy, friendly, excellent service. .............................................................................................................................
C Brad
May 11, 2020
1
Stay with the quoted amount and not upsell and not deliver. that would be nice.
Judy Jones
May 9, 2020
5
They did the 95,000 Prius service for me. Great Job
Sheldon Sonsini
May 8, 2020
5
Great , professional , friendly service ! Got us in quickly and solved the issue !
Rod Robinson
May 6, 2020
5
I appreciated their prompt and friendly service. I was told what needed to be done with my three-year old Camray and what it would cost. The service was done quickly while I waited for a relatively short time in the waiting room.
Robert Prusch
Apr 28, 2020
5
Andrew did a great job. I will hopefully see him the next time I?m in.
Wayne Dionne
Apr 27, 2020
5
love Toyotas friendly salesman (Bob)
Peggy Ackerman
Apr 23, 2020
5
Your service eas Excellent as it has been on all visits.
Clifford Cook
Apr 22, 2020
2
Would have liked a conversation about the multi point inspection.
Customer
Apr 13, 2020
1
10/10 wouldn’t recommend this place even to my worst nightmare. By far the worst service department I have ever dealt with. My cars been in the shop 5 different times for the same issue and they insist on telling me nothing is wrong with my car and continuously lie to me. I bought a brand new 2019 Rav 4 and it was the worst mistake of my life and still has the unresolved issues. Now I have to deal with a vehicle that I don’t even feel safe driving in. Please save yourself the hassle of purchasing a vehicle here.
Benita Martsinyuk
Mar 30, 2020
5
They took me in a timely fashion. The staff was very cordial and helpful. I was in and out quickly. The waiting area was quiet and peaceful and we all sat 6' apart. There were only about 5 customers in the whole building (it was early). The staff were efficient and competent. I felt very good about the whole experience at AutoNation. My car is running smoothly and I feel very confident about the service done on my car.
Mary Scarpelli
Mar 26, 2020
5
Mike Workman was the epitome of great personal service and enhanced my car buying experience greatly. after a truly horrendous buying experience at Lary H Miller with Nick The Greek, it was a pleasure to meet and work with an honest and sincere salesman. I sincerely reccommend Mike and Auto Nation to anyone who is considering the purchase of a new or used car!
Janis Ecker
Mar 26, 2020
4
Good people. !! Fast process and they answer all your questions
George Wells
Mar 26, 2020
5
Even though I was unable to make my appointment on line for some reason, they still squeezed me in in a timely manner and serviced my truck!
Darren Ammons
Mar 24, 2020
5
Certified technician. Love ToyoTa
Hamed Janmirza
Mar 17, 2020
5
Great place, friendly and knowledgeable service representatives.
Steve Holding
Mar 11, 2020
5
Very impressed with the level of customer service that David provided, he was very knowledgeable, kind and kept me informed with the progress , and concerns I had with my Honda Pilot. I would definitely recommend, without hesitation AutoNation to my family, and friends. The service by Jacob, my mechanic was very knowledgeable, and through, and overall much faster than anticipated. These gentleman, definitely represent the best, in you're company, with exemplary customer service...
Andrea Swazo-Ransier
Mar 10, 2020
5
Matt always takes good care of me and my 4Runner. Offers shuttle service and keeps me updated on the service. Thanks for keeping my Runner running.
Mona Showen
Mar 9, 2020
5
Very impressed with the level of customer service that David provided, he was very knowledgeable, kind and kept me informed with the progress , and concerns I had with my Honda Pilot. I would definitely recommend, without hesitation AutoNation to my family, and friends. The service by Jacob, my mechanic was very good, and through, and overall much faster than anticipated. These gentleman, definitely represent the best, in you're company, with exemplary customer service...
Andrea Ransier
Mar 9, 2020
5
AutoNation Toyota Spokane provided superb service related to the purchase of my new Tundra.
Edward Groce
Mar 7, 2020
5
They are really on their game. The buying process was smooth with no tricks or misuse of communication. The service process is also very stress-free. Everything is carefully explained and any questions are thoroughly answered. There are no unnecessary repairs recommended.
Bill Turner
Mar 4, 2020
4
Quick appointment, finished on time, always nice to work with.
Beverly Coplin
Mar 4, 2020
5
Our experience was fantastic! we went in with an open mind but locked in our needs. The staff was amazing! Very knowledgeable and cared for what we needed. They didnt push us into anything and allowed us to make our own decisions. I highly recommend Autonation Toyota and will be my #1 stop for vehicle purchases!
Courtney O'Neal
Mar 2, 2020
5
Our experience was fantastic! we went in with an open mind but locked in our needs. The staff was amazing! Very knowledgeable and cared for what we needed. They didnt push us into anything and allowed us to make our own decisions. I highly recommend Autonation Toyota and will be my #1 stop for vehicle purchases!
Courtney Trefz
Mar 2, 2020
5
Great Service, cost and the people are great. Thank you David.
Lori Cogswell
Feb 27, 2020
5
After 15 years, I still come to Auto Nation to have my car serviced. Everyone is kind and knowledgeable when it comes to the needs of my car. They are the best.
Jerrieann Bare
Feb 25, 2020
1
AutoNation Toyota sold us a Highlander. They mentioned in passing that the car was from Canada. They didn’t mention that the entire car read in Celsius instead of Fahrenheit. We noticed this after getting the car home (stupid us but we were more focused on the engine and safety features working, not what the temp read!!) but after a quick Google, it seemed like it just needed the settings to be changed as Corolla’s, Prius’ just need a couple of button pushes and it switches. No big deal. We called right away to ask about this. After putting off our phone call for a couple of days (we called several times) they informed us that highlanders don’t have the ability to change from C to F. They also informed it that the time to return the car had passed. Buyer beware!! This company will let important details “slip their minds”, then won’t return phone calls during the vehicle return window. We’ve been working with them trying to make this right but it’s been like pulling teeth. They want nothing to do with us now that they have our check.
Erin Fitzgerald Tellez
Feb 24, 2020
1
AutoNation Toyota sold us a Highlander. They mentioned in passing that the car was from Canada. They didn?t mention that the entire car read in Celsius instead of Fahrenheit. We noticed this after getting the car home (stupid us but we were more focused on the engine and safety features working, not what the temp read!!) but after a quick Google, it seemed like it just needed the settings to be changed as Corolla?s, Prius? just need a couple of button pushes and it switches. No big deal. We called right away to ask about this. After putting off our phone call for a couple of days (we called several times) they informed us that highlanders don?t have the ability to change from C to F. They also informed it that the time to return the car had passed. Buyer beware!! This company will let important details ?slip their minds?, then won?t return phone calls during the vehicle return window. We?ve been working with them trying to make this right but it?s been like pulling teeth. They want nothing to do with us now that they have our check.
Brian Tellez
Feb 24, 2020
5
My P U is new with 6000 so no repair complaints but I owned a shop for 45 years and I find them very friendly to both me and my dogs. Whem I'm waiting for the work all the sales people came to talk and they know I'm not shopping so its just to be friendly. To me that means a lot.
Dennis Carow
Feb 14, 2020
5
fast and friendly service and my car problems were told needed work on and cost to get it fix.
Mary Sandoval
Feb 11, 2020
5
they are a friendly staff and honest. they took care of my questions and concerns about the used car I bought from an other dealership.
Douglas Palmer
Feb 10, 2020
1
After my brother was treated poorly, for return of a car he didn’t want, disrespected for who he is (A Vet) and you had my nephew there for 5 hours...... Wow. Thankfully we only drive GM, but you can’t bet I will not be sending anyone there for any vehicle.
Adrienne Howard
Jan 28, 2020
5
Our purchasing experience at Auto Nation Toyota was very pleasant and easy. The Salesman knew what he was talking about and provided different options, the Sales Manager did the same, and the Finance Manager did a very good job at describing what the various options included.
Joe
Jan 28, 2020
5
Great people to work with, when purchasing or leasing a vehicle
Jason
Jan 28, 2020
5
Toyota of Spokane Valley is a great service facility. Everything is always promptly completed and the customer service area is comfortable and stocked with complementary coffee, donuts, reading materials and TV watching area. You don’t need to dread service appointments anymore.
Joke van Gent
Jan 27, 2020
5
love them they are wonderful and have
Jennifer Wright Soheili
Jan 27, 2020
1
My trucks driver seat squeaks and I made an appointment for it. The tech that was working on it came in and asked me to show him cause he couldn?t get it to make noise. I showed him and made it squeak.... that?s where you dropped me and said it?s normal, my truck has 6k miles and no other Tacoma I have ever drove does that. I work on cars/trucks every day at my job and have driven over 100 Tacoma?s. None of those ones driver seat makes that noise??
John Blanton
Jan 27, 2020
5
Completed a routine service in a timely manner. Service personnel are friendly and professional
Dellas Norgon
Jan 27, 2020
5
Always a good experience with your Service Department. Dave was very helpful, 6th vehicle from you.
Dale Ely
Jan 24, 2020
5
Low pressure salesman, answered all my questions when I bought my Rav4 at my first service appt. Waiting area is clean, quiet. Easy to find dealership and enter for service. Listened to my needs, requests and did not try to "sell up" to a vehicle with features I didn't want.
Joan Johnson
Jan 23, 2020
1
a month ago I chose Autonation because I thought they were a reputable company I could trust. I was majorly disappointed with my experience. I purchased my vehicle with them for $29,000. I noticed a difference between paint colors on the back bumper before driving off the lot. Before leaving the lot I spoke to our salesperson about the unsightful gouge on the back bumper that had been painted over. Our salesperson let me know that he was aware of the damage and he brushed it off as a small repair I could do myself. They painted over the gouge thinking I would never notice. So after a long day of driving and paperwork I didn't have time to renegotiate or say nevermind about the purchase. I also had my disabled mother with me and we were now stuck at the dealership after dropping off the rental we used to get there. I felt uncomfortable trying to fix the damage myself like the salesperson suggested. So I went to a few collision centers and they all said it was scraped down to the plastic and needed complete removal and repaint of the WHOLE BUMPER. Estimated costs of $1100 to $1400 from the few collision centers I took the car to. After numerous phone calls and emails to this Autonation they have offered $200 but that $200 won't not fix my issue
Elias Strickland
Jan 22, 2020
5
We stopped by the Spokane Valley Auto Nation Toyota to have a look at a 2018 Dodge Grand Caravan. We liked their service and the vehicle so much that we ended up buying it right away. Kaitlynn Trask was our salesperson, and did a great job in providing us all the required information regarding the vehicle and financing. She was very respective and straight forward. Mike Bailey was our finance person and did a good job helping us. We really like the one price policy of Auto Nation that takes out the bargaining aspects during the purchase. We feel that the vehicle we purchased was priced at a very decent price and it was in a really good condition. So far we had a really good experience with Auto Nation, but we will see how things go as we continue working with them. Based on our experience so far, we would highly recommend buying vehicles through Auto Nation Toyota in Spokane Valley.
Minto Michael
Jan 5, 2020
5
Thank you for the quality of your facility, and especially the quality of your staff. It seems that they are all concerned with and about customer service. Its actually enjoyable to wait for my vehicle in your facility. I bring my work with me (or just something to do) and waiting is not a problem at all. But, even more than this, we've had toyota vehicles for about 30 years now and are very pleased with the quality of the product. Thank you ..... Toyota! and, Toyota service people!! Allen Barrom
Allen Barrom
Jan 1, 2020
5
My technician was great. Courteous knowledgeable. Caring.
James Murphy
Dec 31, 2019
5
Awesome job done by Service department, just took almost an hour to get my 15K miles service, well done
Luis Perez
Dec 27, 2019
5
I was in for a 60,000 mile service on our Sienna. Shannon, the service rep, is just the BEST!! The service was done as quoted and finished as stated. It was Christmas Eve!!
Bill and Libby Moore
Dec 25, 2019
5
I was very pleased with my experience buying my car here. Everyone was nice and it didn't feel like a high pressure environment for me. The price was better than other dealerships I looked at. They seem to have a great place of business
Angela J Colston
Dec 24, 2019
5
Service was as we?ve come to expect from Toyota...excellent!
Thomas Anderson
Dec 21, 2019
5
Sales- great purchase experience! Service- easy scheduling, good service. Parts- always willing to help out.
Shanna Knott
Dec 18, 2019
1
I purchase my vehicle in November and gave a 3 star review. Customer service has failed me. Went to pick up my plates and they where given to the wrong person, along with my registration that has my full name, address and personal info. I work in medical and if I made an error like this I could loose my job and be fined up to $1500.00. I continue to be unimpressed. Do not purchase from them.
Anna Tsakarestos
Dec 17, 2019
5
Great, friendly, and fast service.
Wes Baker
Dec 16, 2019
5
I recently upgraded my truck, and everyone was great to work with! Great customer service!
Heather Archambeault
Dec 16, 2019
5
We will never buy a car from anywhere else! The whole experience from being to end was excellent. There was no haggling, we told them what we were looking for and they made it happen.
Ambanik
Dec 15, 2019
5
As usual, Outstanding Service. I was constantly updated on the status of the maintenance performed. Impressive !!!!
William Branshaw
Dec 14, 2019
5
Best vehicle purchase of my life and I am currently 68 years old, so have purchased a few vehicles in my life. My salesman Matt is intelligent and kind and made me feel very comfortable explaining all the answers to my question that I didn't even ask. James was also excellent, setting me up at the start.
Steven Hansen
Dec 11, 2019
5
Had first service oil and filter and tire rotation..went quickly and done well.
Donald Rennard
Dec 11, 2019
5
We have had excellent experiences from purchase of new vehicles and service of those vehicles. Recommend ANToyota to anyone who appreciates good customer relations, they also have all my vehicle info and can access my cars online right away
Duncan Thomas
Dec 10, 2019
5
I worked with David, who is very personable and helpful.
Karen Robinette
Dec 9, 2019
5
The staff was very welcoming as soon as we came. They greeted us and our saleswoman Sakeleanna went above and beyond to make the sale. We are thrilled with our Highlander and have already referred another potential buyer to her. ☺️
Karen Lowe
Dec 5, 2019
5
Joshua went above and beyond answering all of our questions. This was particularly important to us since we just moved to Spokane. He provided a great experience for the service of our vehicle.
Valerie Schindler
Dec 3, 2019
1
Brought my 2016 Toyota Tacoma in for a 30,000 mile complimentary check, was told the front and rear differential oil needed changed. According to the manual that is only under extreme conditions. My truck does not meet those conditions by any means. But I was told it is recommended. Had I really know they were blowing sunshine I would have told them NO. I felt pressured, as a female, to having the service done. I was told I would get a survey via email after the service, never got the survey even after asking for it a second time. They must not want to know what I really feel! My husband even went in and talked to the service manager and the service rep, Matt. He got nowhere! Apparently I authorized it. True, I did after being pressured and told it was needed! We won't be back!
Kathy
Dec 3, 2019
5
I am very happy with the way that AutoNation found what I was looking for, great prices, took the time to explain the features of the vehicle with me, gave me options on warranty's that fit my needs, and went the extra mile to find the color I wanted. Very pleased overall, a wonderful rig to drive and a pleasure to work with the staff at AutoNation. Thank you!
Jan Wilson
Dec 3, 2019
5
Our salesperson, Kris, was great. He accompanied us with drive trials to determine which style Rav 4 we wanted to purchase. Kris pointed out features that were new to us. He brought our counteroffers to the management and helped us get the price we wanted. Kris was friendly and made us feel comfortable.
Debbie Johnson
Dec 3, 2019
5
Excellent buying experience everyone was very helpful and didn?t pressure us at all and fair prices on vehicles.Only negative I could say is process took longer than usual not sure why but maybe they could hire more people.
Dylan Taylor
Nov 27, 2019
5
Great service. Pleasant atmosphere and very professional
Martie Gonzalez
Nov 26, 2019
4
Had been looking for a RAV4 specifically for most of the year off and on. Never felt any pressure nor received any questionable information. Sales staff informed me of options and gave good credit advice. Really happy with my vehicle and would recommend this dealership.
Jacquelyn Pistorius
Nov 26, 2019
5
Timely, competent, and efficient...I always feel confident taking my car here.
Mary Scarpelli
Nov 25, 2019
5
I highly recommend taking to Daniel Savage, one of their sales consultants. I have a disability that makes it more and more difficult for me to drive. We went to see if there was a car that would accommodate my needs to be able to continue driving. All I knew was that I wanted to try to find an SUV. Dan took the time to understand what the driving issues were for me, and to help figure out what type of SUV and options I would need to best enable me to continue driving. He helped me try out several brands of SUVs to see how they compared and if they would enable me to be able to continue driving. He wasn't just trying to sell any vehicle but help me find what would be the right car with the right fit and options for my needs. We left with a lot to think about. We knew what fit best but needed to decide whether to buy used or new and to get the best deal possible. When we were ready to buy, we went back to Dan, and made our purchase. He helped us make the best decision for us and to be able to give me the ability to continue to still be able to drive. He cared about me and my needs. That is what made him great to work with. Sincerely, Joe & Brenda
Brenda Binder
Nov 24, 2019
5
The specialists were extremely friendly and made sure I felt comfortable with the cost and care of my car before it was even handed over. Couldn?t be happier.
Matthew Kokos
Nov 20, 2019
5
Andrew was my service advisor. He was quick and efficient in dealing with my issue... it was almost like I stayed at home all day!!!
Charlotte Thompson
Nov 19, 2019
5
Routine service efficiently done. No problems. Routine service efficiently done. No problems.
Walter K Bonsack
Nov 19, 2019
5
I loved the whole thing. I got exactly what I wanted in the price range I wanted. My dealer was awesome and David Clark really is the best manager there.
Shelby Rae Simmet
Nov 18, 2019
5
I loved the whole thing. I got exactly what I wanted in the price range I wanted. My dealer was awesome and David Clark really is the best manager there.
Shelby Simmet
Nov 18, 2019
5
AutoNation Toyota has always provided responsible service.
Peggy Edmonson
Nov 14, 2019
5
I went in on a 18 mo. checkup. They were friendly,nice, Explained everything to me. Quoted time there and was right on.
Donna Ragland
Nov 13, 2019
5
Clean facility. Everyone very friendly. They provide comfort while waiting for your car.
Allen Sibley
Nov 13, 2019
5
I got a great deal and very professional service. Highly recommend.
Rhonda De Jonghe
Nov 12, 2019
4
My first service visit. Every one was very friendly, knowledgeable, and eager to make the experience as pleasant as possible. The only thing missing was a vacuum and wash.
Barbara Baumann
Nov 10, 2019
5
Sure appreciated the polite and professional service we received from Avery Puls! I really like my 2018 Subaru Outback, still learning how to use all the technology!
Sherri Allen
Nov 1, 2019
5
Great Customer Service in all areas. we bought a 2018 RAV 4 last year and have had nothing but great service service then. We love all the safety innovations in our RAV4. We will be buying from Toyota again!
Nan Barnes
Oct 31, 2019
5
always trustworthy, polite service. I can depend on the repairs being done correctly. If not the problem is quickly remedied.
Daniel Timothy Devine
Oct 28, 2019
5
Kris, Jeremy, Brian, the best service ever!!! I will return to this dealership every time to purchase a car.
James Moore
Oct 24, 2019
5
It was all very quick, easy and comfortable. I have not complaints. They are great to work with!
Larry Klawunder
Oct 21, 2019
5
Our salesman, Nick, was very helpful. He is newer to Toyota, but seemed very knowledgeable about the 4Runner we came home with! Also, we arrived pretty late in the evening and didn’t leave the dealership until after 11:00pm and everyone seemed very patient and friendly considering the late night! Also, Nick did call back a couple of days after to follow up on a couple of questions we had on some of the features of the 4Runner! We love the 4Runner and would highly recommend not only this dealership, but also Nick as your sales rep!
Ryan Burris
Oct 18, 2019
5
Service was excellent, timely and friendly - they were above board on all accounts.
Sue Johnson
Oct 17, 2019
5
I bought a used Highlander last weekend and everything went smoothly. Our salesman was Kris and he was very hepfull and patient with us. Every person we dealt with there couldn't have been more nice. We'd recommend them to everyone
Dianna Sullivan
Oct 17, 2019
5
Always a positive experience....for something that is not a favorite activity! Friendly, customer focused service. They go out of their way to be sure everything is going smoothly.
Susan Oliver
Oct 16, 2019
5
Paul Wallace was a down to earth salesman.. Very nice and accommodating..
Lisa mcbride
Oct 15, 2019
5
Great customer service. Get my vehicle fixed in a timely manner. Clean and comfortable lobby. Friendly staff.
Jason Galloway
Oct 14, 2019
5
I just leased my third out of four Tundras from Toyota Auto Nation in Spokane Valley. I have always been treated well by these people and even have made some good friendships through the years. Sales is great. We always kid about the little glass room. The service department is very accommodating. I always know they will take very good care of my truck. I am enjoying my new Tundra right down to my new hitch. Thanks everyone.
Jan Ames
Oct 9, 2019
1
Services were performed that were not requested and descriptions on the invoice were not accurate or honest.
Gary Riggs
Oct 9, 2019
5
The staff is super friendly and Corey made my shopping experience great.Even in the pouring rain.
Ann Rose
Sep 22, 2019
5
Good guys. Super easy deal.
Kevin Kjarmo
Sep 20, 2019
5
Our overall experience was great! The salesman great, the buying process had a glitch, but was resolved to our satisfaction. Our experience was overall great. The salesman was great and even with the buying process having a glitch we are completely satisfied. The vehicle is just what we wanted and are we are glad we chose it.
DOUGLAS WAHL
Sep 20, 2019
5
I will never buy a vehicle anywhere else!!!!! they treat you with the utmost respect and I'm very satisfied with my purchase experience. I would recommend them to all my family and friends!!!
Tejai Renee Larsen
Sep 15, 2019
5
i recently bought a 2020 Toyota Corolla from Paul Wallace.. He was very professional,, not pushy. Listened to all my wishes and we found the perfect car.. He even made me laugh.. This is my first brand new car and I love it. . The business mgr seemed a little irritated with me when I chose not to add all the extra warranties etc. I did my financing with my credit union and got a great deal.. We have a time set up for my first service,, Looking forward to seeing how the service dept is.. Thanks again Paul..
Barb Ashbaugh
Sep 9, 2019
5
Service was completed as expected. Very complete. Thank you.
Charlie Mcguire
Sep 9, 2019
5
AutoNation Toyota Spokane is very easy and straight forward to deal with. Sales people are top notch.
John Knox
Sep 8, 2019
5
Very professional customer service and great assessment of vehicle and recommendations for solving the problem.
Susan Mccauley Akre
Sep 6, 2019
5
I recently got a Rav4 that I love. The sales team took the time to answer all our questions and gave different options for purchasing the car. Justin Williams has been there from the test drives, too the sales options, and then the follow up phone calls to see how everything is going. Over all the experience had been great.
Marcia Ezell
Sep 6, 2019
5
Very easy process from trade in through purchase. Richard (salesman) was knowledgeable and professional.
Sarah
Sep 6, 2019
5
Our salesman Cory was very knowledgeable and patient.
Sandra E Meikel
Sep 5, 2019
4
Matt Keller was very good, explained what I needed and got it done.
Darrel Dick
Sep 5, 2019
1
The sales department is great David and Mike are great but the service department on the other hand is not. They are horrible about anybody giving you a call back within a decent time. And that’s if they give you a call back. I enjoyed buying my last two cars there but with customer service like this I’m not sure we will be buying another car there
Amanda Haines-Pecor
Sep 4, 2019
3
People were great. Friendly. Wish the sales folks had more knowledge of competition. Was looking at sienna vs odyssey. Neither dealerships? sales people knew anything about the other car. Was frustrating considering that AutoNation sells both. Actual buying process was long. Perhaps due to large volume of sales that day and lots of paperwork. That process should be streamlined.
John Butterworth
Sep 4, 2019
5
I just had a traumatic blow out from an exploded Les Schwab tire, totaling my beloved and pristine Prius, causing $11,000 in damages. I was not a happy camper. I definitely wanted another Prius hatchback and Drew from Toyota/AutoNation showed me the only hybrid hatch Toyota had available. Justin Williams helped me through the process, being patient and explaining things to me in my language. I liked AutoNation because of Drew and Justin.
Jenika Sharon
Aug 31, 2019
5
Excellent service. All questions were answered. She didn't try to sell us anything that we did not want. Very informative and professional.
Beverly
Aug 27, 2019
2
Surprisingly poor service, poor communication, no follow up, no tact/courtecy, by service rep Shannon.
Bill
Aug 21, 2019
5
Tina was very helpful. She new what she was doing and made the buying process very easy and she put me at ease.
Laurie Petrey
Aug 13, 2019
5
Great experience working with AtoNation. The salesman and I worked really well together.
Brian Gardner
Aug 13, 2019
5
Got my yearly servicing while I waited. The employees at Auto Nation are always friendly. I had a staple in my tire that I wasn?t aware of that they called to my attention, and were able to repair so I didn?t end up down the road with a flat.
Janice Hall
Aug 9, 2019
5
I always have excellent service from Matt. He?s very knowledgeable and helpful.
Francine Evans
Aug 9, 2019
5
Very understanding services
Bart Piper
Aug 2, 2019
5
Purchased a Toyota Highlander last week and this was hands down the easiest car buying experience we have ever had! Very happy with our new vehicle and with the trade-in experience.
Heather Schlaich
Aug 1, 2019
4
I brought my car in for repairs. Nick was very kind and he went the extra mile to help me out . It was refreshing to know that there are still good people out there. I greatly appreciate Nick working with me and understanding my situation. He was awesome!
Christine Bentley
Jul 27, 2019
5
Great service, personable interaction with service rep.
Edward Groce
Jul 26, 2019
5
Simple, easy, fast. Salesperson was easy to work with.
Al and Andys Mom
Jul 26, 2019
5
Easy purchasing experience with friendly staff.
Justin Williams
Jul 25, 2019
5
I have had my vehicle serviced several places in Washington state and AutoNation is by far the best place to go. All around great service every time I have went in from when I bought my vehicle to every time I go in for a service.
Mei Jackson
Jul 24, 2019
5
I had a great experience leasing a new vehicle. Ron and Daniel helped me at the Spokane Valley, WA AutoNation. Ron took me for a test drive, and Daniel did the paperwork and showed me all the features on the car. They were very nice, knowledgeable, and courteous.
Mary Scarpelli
Jul 23, 2019
5
My service rep Andrew was very friendly and helpful. I told him what another dealership had said my check engine light signified and what their recommendations were. He priced the repairs out, worked to schedule the repairs that fit my schedule, and then informed me that the repair techs had found that the repair would cost less than expected. Car was ready when promised and the smaller bill was appreciated.
Dennis Carlson
Jul 19, 2019
5
Working with TrueCar and CarMax for information on cars, I bought my car at AutoNation Toyota. The process took longer than I expected, but they were very helpful, professional, friendly, and accommodating. We drove over 6 hours one way to get there and it was worth our time and effort. Very happy with my purchase!
Deborah Nevius
Jul 19, 2019
5
oil change, tire rotation, an overall inspection & vacuum interior. In less than 1 hour, I was out the door. thanks much!!!
MICKY MOUSE
Jul 18, 2019
5
Always exceptional service. Friendly staff. They go out of there way to make sure you are taken care of.
Dellas Norgon
Jul 17, 2019
5
Took my Sienna in for recall/warranty work - David was very helpful - got me in and out in record time! Super professional and kind every step of the way!
Kirsten Marie
Jul 15, 2019
5
What I expect when I visit a car dealer. Very considerate and professional.
Robert Loftis
Jul 15, 2019
5
It was great , ! I would come back next time I need a new car , just got a Kia great , great mileage and great price and friendly people there !
Abby Staples
Jul 14, 2019
5
I had a very enjoyable experience at AutoNation Toyota. The last 2 times I had to go car shopping I went to 4 or 5 dealerships around Spokane area and did not appreciate the way I was treated. But I heard good things about AutoNation so I decided to give them a try which I'm glad I did! Ron was very honest, helpful and fun to work with. He made the experience great. I test drove 3 cars and was in and out within a couple hours. Made the process very painless. Definitely will be taking my business back to them in the future.
Hjcarriere24
Jul 12, 2019
5
Always treated with respect from service department and shuttle driver. Also recently purchased a used vehicle, salesperson was stellar and price was GOOD... BUT the 'contract writer' seemed to change his mood when we declined any extended warranty. At $3000 PLUS who the heck can afford it? It would have neutralized any savings (good price) on the used vehicle. All in all selling cars is a for profit business and all you can do is be prepared by doing your research and being respectful/kind as you are shopping for a vehicle. If you don't receive this in return, take your business elsewhere :)
John Amoroso
Jul 12, 2019
5
I am always welcomed at the Service Desk.
Mike Bailey
Jul 9, 2019
5
I was treated like a VIP from the moment I stepped in to see what was going on with my car having a squeak to giving me a diagnosis. Andrew was courteous and efficient in giving me information to Ross opening the door and giving me a safe ride home.
Nancy Bates
Jul 3, 2019
5
Friendly sale people and information
Joe Simmons
Jul 3, 2019
5
4 years straight Maintenance service agreement and no charges, no problems.
Christian Johnny Anderson
Jun 26, 2019
5
Tina was the best, I go to her she finds what I?m looking for.
Monica Felton
Jun 25, 2019
5
Made the whole car buying process easy. Staff was knowledgeable and helpful.
Barbara Baumann
Jun 12, 2019
4
First visit. Andrew did a good job of familiarizing me with everything. Great place relaxing and my car was finished in the estimated time. The one negative that I have is as we reviewed the checklist there were reccomendations for intake services and "diff fluids' These are done at 30 thousand mile intervals and had been done when I purchased the car in February. This upset me enough ( $ 440.00) that I called my friend and contact where I bought the car. I mentioned the dirty fluid comment and he assured me that the service had been completed 6000 miles ago. I think you were trying to get more money from me for an uneccessary service. I don't like that technique. I will return in the future but please don't try and sell me more than I need. Thank you.
Jim Battersby
Jun 7, 2019
5
Took my 2015 Sienna for a tune up all free and had very very friendly help. They even hand washed the car upon finishing
Marlene Weller
Jun 6, 2019
5
Great experience every time I go there! Highly recommend for anyone looking to purchase a vehicle.
Christen
Jun 6, 2019
5
I had a very pleasant experience, the only thing they said my insurance would go down-it didn't it doubled.
Irene Dixon
Jun 5, 2019
5
I bought a 2010 Toyota Tundra from them and they were extremely helpful with all my questions and concerns. Bob Allen was the salesman that helped me and he did everything he could to meet my needs. I highly recommend talking to him if you need a new or used car. Mike in finance was also very informative and helpful.
Jason Allen
Jun 4, 2019
5
I took my Sienna in yesterday for an airbag recall fix. As usual, everyone was friendly and helpful. As a plus, my car was ready in 2 hrs instead of the 3 to 4 hrs that. That was wonderful.
Pat Skaer
May 31, 2019
5
Pleasant and quick, got a great deal on a new highlander.
Christopher Beets
May 31, 2019
5
Good experience. I’m new to this area.
John Cone
May 30, 2019
5
Helpful, friendly staff. The showroom was a bit too cold. Everything went really well overall
ChristopherF
May 22, 2019
5
I love what Sakeleanna did since i go in to only see car and she did a good marketing and let me buy one hahah..
ABDULLAH ALSWAIDER
May 18, 2019
5
They were very busy, but it only took a short time to talk to a service agent. The actual service time was on the low end of what they predicted.
Steve Damitio
May 17, 2019
5
I recently purchased a 2019 Tacoma and the service provided by Sakeleanna and the rest of the staff was great! I felt super at ease from the very beginning and the whole experience appeared transparent which I really appreciated. I ended up purchasing some additional modifications and they got it scheduled and taken care of so quickly. I will drive the extra 10 min to continue my maintenance service with them and would recommend to family and friends for any future purchases :D
Jenny Cook
May 16, 2019
5
My RAV4 had an oil change and other mileage services.
Linn Edmonson
May 9, 2019
5
Don was great did the service in time said, areas were clean and nice
Louise Hilpert
May 8, 2019
5
Got right in for my appointment and everything done right the first time!
Bonnie Solan
May 7, 2019
5
Big thanks to both Mike Workman and Jason Bisquera. They were able to provide me all the information I needed to make a purchase of a new truck. Quick, accurate, and informative. These are honest and great people to work with.
Ashfurd West
May 6, 2019
4
My sales person, Sakeleanna Dixon, made this purchase very enjoyable. She went above and beyond any other sales person I?ve dealt with. I flew in from another state to purchase the TRD Pro 4Runner, and Sakeleanna was there to pick me up at the airport. When I had questions about the vehicle, she was right on top of it and proved to know the truck inside and out. This is my 4th 4Runner, and I like to research a vehicle thoroughly, which usually means that I give the sales person more information about their product than they can give me. This was not the case with Sakeleanna, she had answers to questions I hadn?t even thought of about the truck. After the the purchase, she followed up repeatedly to make sure everything was taken care of,. When she found out somethings outside of her responsibility had not been addressed, she jumped in. It?s been almost a month since purchase, and she is still making sure that we are happy with our purchase. That?s a great sales person!
Douglas Goldbach
May 1, 2019
5
great customer service and they take good care of my sexy car.
Erica Thomas Conlan
Apr 30, 2019
1
Typical AutoNation BS. Terrible customer service, salesman either don’t know the truth or are just bold face liars. I have purchase many vehicles from them but will never be back.
Chad Young
Apr 29, 2019
5
Good Deal, no hassle. We went to look and found what we wanted.
Benjamin Corbett
Apr 29, 2019
5
James Brown and Dustin Esco, general manager, made the purchase of my beautiful new car so seamless!! Impressed with their dedication and determination of finding the customer’s perfect car, as well as the continuous communication that was kept. I would recommend James and the entire AutoNation Toyota team when it comes to buying your next car! They truly are fantastic!!
Lindy Laursen
Apr 27, 2019
5
Easier than I thought it would be, sales staff did a nice job of showing me the vehicles, and getting me the price I wanted
Jerry Manning
Apr 23, 2019
5
Tina, the sales lady worked very close with me to listen to what I wanted and she delivered the most beautiful TRD ever! Thank you
Vicky Okelley
Apr 19, 2019
5
Nick Ceresa is the customer care consultant, he services couple of my Toyota’s, I am very impressed with quality and professionalism I used to change my oil at small shops, I was saving about five dollars maybe 10 but was treated like trash , got tired of that now I deal with professionals no regrets, Nick is amazing thank you
Petr Gaydarzhi
Apr 18, 2019
5
I have been a patron of Toyota in the Spokane Valley for years, and I have always been well satisfied with both buying experiences and routine maintenance.
Melanie A. Kempff
Apr 17, 2019
5
I traded in a car for a Toyota RAV4 hybrid. Wayne, Tina and Ali were just great. Friendly and I was never kept waiting for more than 2 minutes. Excellent experience.
Melanie Kempff
Apr 17, 2019
5
Paul was great! Trustworthy salesman. They gave me a good price with no problems.
Timothy Kastning
Apr 16, 2019
5
The team at Autonation Toyota Spokane Valley is absolutely wonderful! Daniel and Ali took great care of me and got me an awesome deal on my new Camry.
Kindra Bremer
Apr 16, 2019
5
Great people, great deals and very easy. Great car buying experience. Got just what we wanted for a great price❤️
Paulette Munstedt
Apr 12, 2019
5
Great customer service in service dept. Service was prompt - car was taken right in, even though I was half hour early.
Kathy
Apr 12, 2019
5
We came in to inquire about leasing a vehicle and our salesman Drew made the process very stress-free. They seemed very interested in making us a Toyota Customer and wanted to make sure that the purchase made sense for us in terms of the vehicle and economically. My wife insisted on having auto-start and they even threw that in. They are great to work with!!
J. Martinez
Apr 10, 2019
5
scheduled a maintenance service appt online was fast. my tacoma was serviced right away when i showed up. very fast and efficient. highly recommended. thanks autonation toyota.
Aldrin Amor
Apr 9, 2019
1
This review is only for the sales department because the service department is AWESOME!! They take excellent care of my older Tacoma. The sales people however... suck!! I bought a brand new Corolla and had to leave the dealership without both keys or an owners manual because the salesman said he couldn't find them. AFTER I had already been there for 3 hours waiting to sign my contract. So, I've been waiting to get my keyless entry fob for three days only to find out that my car doesn't have it. $20,000 and this feature isn't standard?!? Unbelievable. What's more unbelievable is that they are blowing up my email with "Welcome" and "Congratulations on your new car" and "We want you to be happy" when they don't care, at all. I called them about how upset I am that my car doesn't have an important safety feature because my salesman was lazy, and they said "It's $350 to add that because it?s not available on your trim package" I firmly believe that just because I had my financing pre-approval worked out that my salesperson didn't even try. He didn?t ask any questions or put forth any effort to make I was getting what I wanted. IF I had gotten my keys and owners manual when I bought my car, I would?ve known immediately. But I didn?t. IF he had explained the different features of the different trim packages, I would?ve know. But he didn?t. So, I?m stuck paying out of pocket.
Shanon Nadeau
Apr 9, 2019
5
The overall experience of purchasing this used car was exceptional. The sales staff was professional and friendly. No pressure at all, which is what I personally like. No one was pushy, rude, etc. Paul, my sales representative is the absolute best sales representative I have personally worked with when purchasing a new or used vehicle. I will definitely purchase my next vehicle at AutoNation Toyota. The only negative comment I have is a process that is difficult to streamline and that is the paperwork. I understand the paperwork needs to be perfect; however, it still is time consuming.
Matthew Daly
Apr 2, 2019
5
Best dealership I have ever been to. Courteous, friendly and professional. If you need service from Toyota, don't hesitate, go to Autonation Toyota Spokane Valley!
Mark Hill
Apr 1, 2019
5
I had the chance to purchase a 2019 Toyota 4Runner TRD Pro in Black from Toyota AutoNation of Spokane Valley. The salesperson Tina was amazing, she picked me and my dad up at the airport, since we lived on the other side of the state and had to fly in for the purchase. Tina had everything ready for us when we arrived, and Mary in Finance was amazing as well! She was clear and transparent during the whole process of paperwork, and made sure everything was done correctly and organized. LOVED THE EXPERIENCE!!!! Will recommend them to all my friends.
WoooHoooo!!
Mar 30, 2019
5
Everything went good just like it always does. Thank you
Marlene Phelps Gross
Mar 29, 2019
5
They did not jerk us around. Stated price is what I paid.
Chris Sarwine
Mar 29, 2019
5
Quick,friendly,efficient service department. Highly recommend!
Carol McGirk
Mar 22, 2019
2
1 hour 45 minutes to do an oil change only. BTW I had an appointment.
Oil change
Mar 20, 2019
5
I took in my 2008 Tundra LTD yesterday and headed straight for the best service rep they employ! Mr Nick Ceresa ... ok .. perhaps they are all great but Nick is the one who demonstrated this to me and the wife. His knowledge of cars and trucks may stem from his own hands on work of his classic Chevy. (As a classic MOPAR man myself I can overlook that ..haha) . I can describe any issue I have with my Tundra from windshield wipers to the odd rubber gasket that after 10 years as wiggled a bit loose. I recommend paying forward on their oil and tire swaps as it's a good value and anyone with a 4X4 should know how important it is to ensure all your tires wear evenly. I specifically to to the AutoNation in the Valley because of the treatment I get from Nick.
Neil Powell
Mar 20, 2019
5
I saw this 2007 Toyota Yaris online and knew it would be perfect for my daughter. I went straight to the dealership and although the car was on the lift being inspected/cleaned, they let me purchase it that day as there was a line of people wanting to buy it. Paul was super friendly, helpful and took his time with us. Brian was very helpful and personable as he finalized the sale. Picked up the car the next day and it looks and drives amazing. She is so excited. Thank you!
Heidi Starr
Mar 15, 2019
5
2 yrs ago we initially came to look at a Sequoia they had on the lot there. We ended up driving off the lot with a van. Best decision we ever made. Plenty of room for all 5 kids and the many items that seem to come with having 5 kids. We have always been treated kindly and had very knowledgeable staff helping us when we took the van in for oil changes. Our last visit was to have a recall item replaced on the van, Nick in the service department was AMAZING and even got the front cupholder open that we had managed to get stuck the 2nd week we owned the car 😂 So thank you Nick!!!
Linda Reneer Davis
Mar 12, 2019
5
Great cars and great service!! Thanks
Mavis Hoffman
Mar 6, 2019
5
Had a very pleasant new car sales experience at my local AutoNation dealership.
Kelly Harju
Mar 4, 2019
5
Matt did a great job of explaining what was going on clearly and concisely. He was kind and considerate. Great job, Matt, and thank you!
James Bombino
Feb 28, 2019
5
The team here is super friendly and professional. No only did they fix the issue with my car but they saved me money too. Thank you Toyota team!
Terah Cooper
Feb 25, 2019
5
would have been nice to have some books to look at or tv to watch long wait
Beverly Perry
Feb 22, 2019
5
autonation Toyota shines above all other stores. I've never had a better experience at a dealership, let alone any place that has sales people. I have been recommending this dealership to everyone I can, and a big shout out to the general sales manager Christian and the sales manager Mike. they both made me feel incredibly welcome and educated on my car and its features!
Cameron Goodnight
Feb 16, 2019
5
I have always been greeted with a friendly smile when I bring my car in for service. This time we had to have more done and David Merkle went over everything thoroughly with us. He called later to give us an update. We had to leave the car over night, but not a problem. David called the next morning and again took his time to go over all of the work that was done. I feel like my 2006 is like new again and good for another 120,000 miles. :-)
D'Ette Dugger McMahill
Feb 1, 2019
5
I come from a car sales background. Mike was easy to work with and let me do the deciding. It was a fun and good experience!!!
Trevor S
Feb 1, 2019
1
We came in to buy a used car we had seen online - as we entered a salesman named Ty greeted us and began helping us with what we came in for. Ty was an amazing salesman - not too pushy - patient - personable. We really enjoyed working with him as we wanted to make sure this was the right car for us. We agreed that we would go ahead with the car after a few hours of going back and forth and leaving and then coming back - we signed the papers and then had to wait to do all the financial portion of the purchase. We had to wait a few hours (not a big deal - car buying isn’t assured to be swift) - after 2 and a half hours of waiting we got into the finance office to finish our paperwork (& the part where they push every warranty and coverage known to man on you). We had already made up our mind that we did not want a warranty or GAP coverage through them as we could get it cheaper through our credit union (and to be frank the last 3 car purchases we added warranty’s and didn’t use them once) - so I was willing to risk it this time. After being in there for a bit working with one of the finance consultants he had his manager (Brian) come in to help print off some paperwork we had to sign before we could leave - realized we didn’t get a warranty or gap and tried pushing it on us again and claimed that with his age he has had much more experience than us and can assure us we need these warranty’s (not our first rodeo). After saying no for the 1000th time - he tried adding GAP coverage once more ($449 is there price - and I told him I didn’t want that because our credit union gave it to us for $349) and started saying that we can only do it then and there and after we sign we can’t change our minds which was not true information. He was blatantly rude and incredibly childish in his approach to upsell us - after saying no once more for their Gap coverage and calling him out in his false information he threw his pen down on the desk and walked out on us. I do not recommend Toyota’s auto nation in Spokane Valley - most unprofessional car buying experience we have ever had. Ty was amazing but the Financial Manager Brian was not - expect to be manipulated and talked down to. If you decide to purchase a vehicle from here assure you know what you are talking about and doing because they will not let up for the entire 60 minute process of paperwork signing if you decline all of the Warrenty and Coverage offers.
Gage Lang
Jan 29, 2019
3
Overall experience wasnt the greatest but it wasnt the worst either. My purchasing situation wasnt a "normal" one. The vehicle was shipped from AZ to WA. The process took way longer than anticipated, it was about a month total. Customer service was satisfactory. Buying process got me a little frustrated because I was initially quoted a specific price, then once I got to the dealership to do the paperwork and purchse the vehicle they added on additional charges that they shouldn't have. I had documents showing what I was originally quoted so I feel like they should honor what they are telling their customers. Quality of repairs scored 1 star because upon the delivery of my vehicle the battery died before I even left the dealership but the sales man jump started it and said it would recharge as I drove it. It has since died on me 2 times. I had to recharge the battery and hopefully dont have to pay put of pocket to replace it within a week of purchasing it. The stereo in this vehicle is an aftermarket kenwood unit. The stereo is locked and password secured from the previous owner. The dealership tried to factory reset the unit but was unsuccessful because you need the password. I have been texting and emailing the dealership(s) almost daily to assist with contacting the previous owner for the password so I can have a working stereo but have been unsuccessful. Here I am almost a week after purchasing my vehicle with no working stereo. Kind of disappointing. No one enjoys driving in silence in a new (to them) vehicle. Hopefully they come up with a solution sooner rather than later...
Amber Byers-Servantes
Jan 25, 2019
5
I was promptly greeted and the repair service took place at the scheduled time. I was done a half hour prior to the promised completion time. My servive writer was very polite and helpful. This was my first time so I didn’t know what to expect, but I was pleasantly surprised.
William Gillon
Jan 23, 2019
5
It was a pleasant experience given that buying a car is painful. It is a given that buying a car takes several hours. Someone should figure out how to do it in much less time.
Steve1951
Jan 22, 2019
5
we were going to purchase a new 2019 Rav4 sometime this year as we really liked our 2015 Rav4 but wanted to have the hybrid. But, when we sat in the new 2019 Rav4 we were sad that they had made the interior smaller and much more crowded so we decided to purchase a 2018. Sadly Heartland Toyota in Bremerton could not find us one but we found one at AutoNation in Spokane and bought it, trading in our old 2015. AutoNation was great, very easy to deal with and we got the car and price we were happy with. Thanks Timothy were very nice to work with. THANKS
Milo Muterspaugh
Jan 16, 2019
5
I went to AutoNation Toyota for recall service on myToyota Corolla. Shannon was very helpful and friendly. More importantly he knows what he's doing. Two thumbs up!
Francesca T
Jan 15, 2019
5
We received great customer service when we were buying a Highlander Hybrid, A young man named Andrew really went above and beyond on helping us in understanding all the bells and whistles and even came out and helped us get our phone hooked into communications of the vehicle! Real nice people!!
Deanna Gill
Jan 10, 2019
5
They treated my 29 year old vehicle just like one of thier new ones!
Super Mom
Jan 8, 2019
5
I flew in from Portland to buy a new Rav4 from AutoNation Toyota in Spokane Valley. They offered a considerably better price than any local dealers. I was a bit nervous about flying to Spokane based just on verbal agreement, fearing car sales hyjinx. But my salesperson Tina was great, straightforward, honest, and helpful and knowledgable. It was a very smooth transaction and I would return to this dealership without hesitation.
Todd Mylet
Jan 8, 2019
4
We had a great experience, but only after the 3rd visit, try not to get Wayne as sales person, he will not give you the attention you deserve, once we were given a different sales person, things turned out much better and we felt we made the correct decision to buy a used car here, Ty and the financial staff were awesome,
Judy Stockham
Jan 4, 2019
5
Justin W was very pleasant to work with. Fully explained the car and the purchasing process. Great Job!!
John Hunter
Jan 4, 2019
5
Unfortunately I purchased on New Years Eve and another credit specialist had to be called in to assist in the volume. With that the wait period was not expected and enabled me from attending my New Years Eve event due to the waiting, going through the paper work and my drive home I had made them aware of.. Had I financed again I would have put the pen down and started over as we rushed through it way to fast and found the next day what did I sign up for. Paul did all the right things from introduction to walking me to my new Highlander and had followed up New Years Day regarding the car and experience. I being a lender myself the lending approach of disclosure of options need to be slowed down but unfortunately I was on the clock and did'n't matter if I rushed or not the rush all was for nothing in ringing in the new year. Will recommend Paul to my friends and family.
Cheryl Lipp
Jan 4, 2019
5
Excellent process, we dealt with Jim Brown and he was straightforward and delightful to work with. The only negative was the amount to close with paperwork and a Very High Pressure sale to buy extended warranties.
June Nafziger-eberly
Jan 3, 2019
5
Excellent customer service all around! Very happy with my buying experience!
BrittaniL
Jan 1, 2019
5
Ty was super helpful and provided a great experience! Jason did amazing as well as far as information for warranty and service options!
Jeremy Robison
Dec 28, 2018
5
Quickly fixed my car after an accident, I arrived early to pick it up and they offered to skip the car wash so I could get it right away which was great for me! Arranged for a rental to pick me up.
Kamran Shahzad
Dec 24, 2018
5
Thank you David and Wayne for all the information. Really appreciate Wayne knowledge and sharing the ins of my new vehcile. David Clark was great to work with. If he didnt have an answer he found one. Would recommend him for your vehicle needs at Toyota AutoNation.
Lela Buck
Dec 21, 2018
5
We have a very knowledgeable Sales Rep!! I say have because I know that if I stop by again for help he will be there to help me! I was there to purchase a car. The process can take time but that is okay! It should, right? They give you the time you need! They are not pushy! I don't like pushy people! If I feel they are, I just get up, say thank you and leave! The Spokane Valley AutoNation facility was spacious and I like that!! I do not like to feel cramped! We were offered refreshment and treated very well! Everyone we worked with were very friendly and accommodating ! We purchased a RAV4 !!! YES!! Two days later we were driving back to the area and I swung in to get a refresher course on the cruise control and (our) sales rep came out and went back over the instructions with me!! It is not because he didn't show me the first time but it was because I was so excited the first day that I forgot everything he showed me! LOL I would recommend AutoNation to all my friends! In fact I have told everyone who has asked! THREE THUMBS UP!!! Thank You AutoNation!!
Diana Dean
Dec 21, 2018
5
Always a positive experience. Friendly convent reminders via email to schedule warranty check ups.
Ann Gotfredson
Dec 20, 2018
5
James was an amazing salesman. Patient, personable, friendly, not pushy or wasting time by any means...a real pleasure to meet when buying a car. Unfortunately, when we went to “pull the trigger” he was off but thankfully Paul was present and gave us the same service as James did, stellar. Both gentlemen were just that, gentlemen. The process was to my speed; swift, thorough, and informative. Financing, for a change, was an absolute pleasure. Jason did an excellent job in tailoring service plans to fit our needs, again, not pushy. I was able to select what I wanted without any pushback or ulpsell. Autonation Toyota, I’m glad my fiancé bought her first brand new car for you folks and even more happy that we, together purchased our first car with you guys. Great job and thank you for your hard work.
James Cuevas
Dec 19, 2018
5
Ty is the man you need to see if you are looking for a new auto....Period! He will part with the usual salesman stuff and help any way he can. Before, during and after the sale. “He could sell a Canadian woman in white gloves ketchup popsicles”, or a red Tundra. With zero pressure. A family man and great with kids. He is truly a gentleman and on your side. Timothy Skitch Sales Associate, New Vehicles 208-659-4984
Kyle Forest Odion
Dec 6, 2018
1
In my visits to AutoNation, I've exper