I'm in my 60's and i have purchased many cars. it has been many years since i ran into a dealership that harkens back to the "used car dealer" negative connotation. this is a "fast food" dealership. get 'em and get 'em out. once the deal is done don't expect to get the time of day from them. i had to beg to get them to do the things they promised and they would lie about about getting it done! i like my vehicle, i just wished i would've have went to one of the other two Toyota dealerships in the neighborhood. do yourself a favor and don't make my mistake. GO TO A DIFFERENT DEALERSHIP. i have spoke to other that have had the same experience here. i see the responses from the other reviews where they ask you to please contact our GM. i left three messages asking to speak to the GM and not one call was returned.

People were great, just took awhile longer then wanted.

Do not buy your vehicle or get it serviced at Autonation Toyota in the Spokane Valley! They are deceitful in the way that they handle things and do not even take the time to respond to a customer's problems or concerns. They will sell you a vehicle under false pretenses, and then turn around and hit you with a bill to get service items done that should have already been completed. We bought the extended warranty on our $46,000 vehicle, and regret it after our experience. It had 35,700 miles on it. We had a service light pop up not 5 days after our purchase. We called with a little concern, we haven't driven it but 5 DAYS! Set up a service time and got it in a week later. Needs an oil change, and 4 other items totaling over $1000, all routine things that should have been done at 30,000 miles. I call to speak to the service manager. He proceeds to tell me that we probably didn't need an oil change, but whoops, he can't do anything about that. So just pay for and eat an oil change, sorry. He then gives me a bunch of info on how it was out of Texas and that is why it was never taken care of, but there is nothing anyone there could do for me right then. They proceeded to pass me to someone who doesn't care about returning calls or emails. Getting ahold of someone that can help is virtually impossible. I was given the run around by multiple employees and finally given a contact that "should" be able to help. Mike Mitchell, used car manager, will not return any communication that I have put forth. It is unfortunate that this is how Autonation does business. Do not shop Autonation Toyota in Spokane Valley, or any Autonations for that matter.

Most was great except that, once again, there was a greasy foot mark on my floor mat, driver's side. this has happened before. I had recently detailed my vehicle so there was nothing there until I had it serviced.

Do not buy your vehicle or get it serviced at Autonation Toyota in the Spokane Valley! They are deceitful in the way that they handle things and do not even take the time to respond to a customer's problems or concerns. They will sell you a vehicle under false pretenses, and then turn around and hit you with a bill to get service items done that should have already been completed. We bought the extended warranty on our $46,000 vehicle, and regret it after our experience. It had 35,700 miles on it. We had a service light pop up not 5 days after our purchase. We called with a little concern, we haven't driven it but 5 DAYS! Set up a service time and got it in a week later. Needs an oil change, and 4 other items totaling over $1000, all routine things that should have been done at 30,000 miles. I call to speak to the service manager. He proceeds to tell me that we probably didn't need an oil change, but whoops, he can't do anything about that. So just pay for and eat an oil change, sorry. He then gives me a bunch of info on how it was out of Texas and that is why it was never taken care of, but there is nothing anyone there could do for me right then. They proceeded to pass me to someone who doesn't care about returning calls or emails. Getting ahold of someone that can help is virtually impossible. I was given the run around by multiple employees and finally given a contact that "should" be able to help. Mike Mitchell, used car manager, will not return any communication that I have put forth. It is unfortunate that this is how Autonation does business. Do not shop Autonation Toyota in Spokane Valley, or any Autonations for that matter.

good service, friendly techs, nice facility

The customer service representative Math was Awesome.

Great Customer service! Awesome shuttle driver!!!! I’ll be back😊

Went in for oil change, took over an hour with is expected because there were super busy, but did not get my Maintenance mile sticker

I am an old coot that used to repair cars for a living, AutoNation service Dept couldn't have been better. They were very polite and finished exactly on time. Oil changes aren;t rocket science so they did exactly what they should.

Always great service. Friendly and knowledgeable staff

Still working on an opinion

Excellent experience. Very professional customer care from drive-up to departure. My service representative, David, was extremely helpful in guiding me through decision-making for what services were best at this time/mileage ans saving me money.

The wrong part was ordered so the work could not take place when scheduled. Waiting for delivery of correct part.

Great service and very dedicated professionals- I bought my Sequoia there and wouldn't take it anywhere else to get serviced.

Exceptional customer service. Attention to details. Great experience each time.

Everyone was friendly and helpful.

James Brown was a great salesman! Never felt pressured and always honest. I love driving my dream car and the experience I had here! Would shop here again

Jeff provided great customer service. Finished in timely manner.

Maegan was an amazing, friendly, and professional sales person. She went above and beyond to help my wife get the car she wanted. Jon was a super cool, friendly, and professional finance manager. Both made it painless and easy to get through the process.

We purchased a 2021 Camry. I only had 1200 miles on it. I noticed the back driver side bumper was hanging out about 1/4 inch. There is a bracket that a screw is screwed into on the inside of the rear fender well that holds the bumper on. A cheap phony, plastic bracket is the only thing holding the bumper on secure. Now it is broken. Mike Royce, the service manager, told me that someone bumped into my bumper and broke it. There is not a mark on the bumper anywhere. He said it doesn't take much to do it. Shame on Toyota for making such a phony piece of crap. And shame on them for not stepping up and fixing my car. Who's to say it wasn't like that when I got the car new. It also tells me that I am not the first person that this has happened to. He had his response right out of the gate. He knew it has happened before. We work very hard for our money and to purchase such a piece of crap is very disappointing. Is this what Toyota has become? We have been very loyal Toyota owners. Our 1998 Toyota Camry just gave it up this spring with over 400,000 miles on it. That was when they built good, reliable cars. Now I am ashamed to say that I own a Toyota. My husband was going to buy a new Toyota pickup, but that won't be happening. Step up Toyota and fix my car. And fix that phony, crappy plastic bracket on these cars. Once a proud Toyota owner, not anymore, Beverly Bower

Great service and customer service! Never had any issues going in.

Awesome experience and Bob was amazing!

after getting my oil changed at a 3:00pm appointment, 2hours later I was told my battery tested bad and I should replace it. I said sure please do so. They said there was no time!! I was told to come back when I could but they would not do it right then! That made me feel very worried about my car starting or not starting. very disapointed with them!

Good. Had to wait a little bit longer than usual.

We had a great experience at AutoNation Toyota Spokane Valley. Justin Williams met us as we were stepping out of our old vehicle on July 24th and asked if he could help us and if we had an appointment. We spent the next few hours telling Justin what we were looking for and the three vehicle makes we were wanting to look at and test drive. Completely satisfied, we made an appointment to return on July 27th to let him know what we had decided. Instead, we called Justin the next morning and asked if we could talk to him that afternoon. We met up with Justin and said we wanted to go ahead with the Toyota RAV4 in blue. He went and retrieved the vehicle we were interested in and proceeded to explain more of the safety features and advantages in the vehicle. When we returned inside, we proceeded to fill out the finance paperwork and the ball was rolling. We finally decided to lease the vehicle, thus providing Justin Williams with his first sale/lease. We then worked with the Sales Manager Ali and the Business Manager, Jason Melton, and drove the vehicle home that evening. There were a few hiccups with the lease process, but Justin, Ali, Jason, and Toyota all worked to make it happen for us. Thank you for a great car leasing experience. April 29, 2021 I arrived about 15 minutes early for our service appointment and was able to bring our 2018 RAV4 right into the service bay. I was waited on right away, described what the vehicle needed done and asked about the 10% midweek service discount. The paperwork was ready for me to sign and I went to the waiting area. The vehicle was ready within the hr and I was presently surprised with the bill. While at the dealership, I was also able to talk to Serge Chekulayev and set up a tentative date to meet him in the near future to begin the paperwork to buy the RAV4 at the end of the lease. All in all, it was a very good experience at Autonation Toyota Dealership in Spokane Valley WA

Shay is the best out there when it comes to buying a car. This is my second purchase from him. He took the time to understand what I wanted and did not rush to get me into a vehicle. We looked for about a month until we found the right car!

Love the gal I worked with (Meg Trevino) she is amazing. I would recommend her to anyone.

Outstanding Service Always Toyota Spokane Valley

Customer care was lacking. Departmentalizations was used to shift responsibility for customer needs. If not for complimentary maintenance after purchasing new vehicle, I would go somewhere else.

October 2018 Courteous, professional and helpful welcome. Maintenance was done as advised with periodic updates. Waiting, lounge area clean, comfortable and relatively quiet. Professional behavior and timely service. These who assisted seemed genuinely interested in providing first rate service. James E Waggoner Jr Spokane, Washington

My wife has been "shopping" for a new car for a couple of months, but absolutely hates going to the dealerships to "haggle" with the sales people. When she finally settled on a couple of different makes/models, I convinced her the best way to make her choice is to get in one and drive it.......and that is how we met Wayne. He was very knowledgeable about the car, answered all her questions, let her take it for a test drive and the fact there was no pressure to buy, was what made the sale in the end. Wayne has followed up with us a couple of times to make sure things are going well and to see if we had any questions. All in all a very positive experience and my wife loves her new car!

Kind, welcoming and fairly quick, buying my car here was fantastic, service is good but they will over promise the speed and then underdeliver on time

Went and looked at a 2019 Chevy Colorado ZR2 with 20,000 miles for $38,000. We did research beforehand and new the price was $1000 under blue book value for great condition. Unfortunately the vehicle’s interior leather seats were destroyed, the body had scratches, and the bed liner was ruined. After letting our sales agent know we weren’t interested because of the damage she got an attitude with us and told us it was already $4000 under bluebook value and “what did we expect” with a used vehicle. She didn’t ask to provide help finding a similar vehicle or check other inventory. We left and went to camp Chevy and bought a brand new 2021 Chevy Colorado for the same price and the sales experience was very helpful. When we received a check in call from automation a week later, my husband told them about our experience and she didn’t ask for any details on the situation and hung up. Please take your business where it is appreciated! I’ve had wonderful experiences at Cals cars and camp Chevy!!

Service was EXCELLENT and I left completely satisfied. I will be bringing my car back when I need any thing done. Thank you Tony

The staff in service department was very professional and courteous A salesman helped me set up my phone on my RAV4 and was very helpful and professional. I wish I would have written his name down to give him the credit he deserves. However the wind noise with my RAV4 still has not been addressed. I was told fir the second time from two different dealerships that the wind noise due to high winds and could not be fixed because it was a bad design when the small windows were added. that is not a good explanation so I insisted to talk to a sales manager who then had service manager Parnell talk to me. I told him that bad design is not an acceptable explanation and the customer should not have to pay for bad designs. Parnell suggested that he would call someone in Portland and would get back to me. Parnell did call me back and said it is a problem with the side windows and improper seals. They have not come up with a resolution yet and would keep me posted. I have had my RAV4 fifteen months and appears that Toyota knows about this problem not just in my vehicle a resolution should be developed sooner not later. The wind noise is excessive and should not be treated as not a problem. I waited a long time to get the 2020 and is very heartbreaking to have this problem and be treated like it is no big deal. It is a big deal. My GF that has a 2018 RAV4 noticed it right away and said she would not be able to keep this vehicle because of the noise. Her 2018 RAV4 is very quiet. Still waiting for a resolution.

great friendly greeting. Explained all my options and serviced my car on time

I didn't even have an appointment but this dealership honestly Cares about the safety of their customers and took my truck in right away. The facility is spotless and the staff is honest and pleasant. I will always take my truck back to Automation. Thank you.

David at customer service was kind, efficient and thourough

Apparently the warranty they had told me that I was going to get wasn’t the one that I actually got, so I took my car here thinking that my maintenance would be covered by my warranty and it wasn’t. I ended up having to pay a bunch of money just to get my car serviced and had to drive an hour and a half because I thought it would be covered. They did a good job but I would never pay that much to get my car serviced again.

Good service and helpfulness from the staff.

Always great service!!! From the service agents to the service manager. Everyone is always friendly & honest.

Great service! Had to have my car towed in because it wouldn?t start. They figured out the problem which was a key issue not a car issue. Took car of reprogramming my key and done. Very professional. I also had a couple of keys programmed here a few months back and they were the cheapest place in town!

Competent and timely; reasonable pricing.

They have you fill out a trade in online send you a contract for $6000 then get you there and beat you up over every detail included in the online report. But won?t budge a bit in the smoking car with ripped interior and broken bumper. Then keep you ur 3kids and cat there 6 hours.

As usual, great service and repairs and/or maintenance.

My sister went in and tried to test drive a vehicle that is on auto nation Toyota's website and when she got there she was told after the fact they actually don't have the vehicle. This was all after she had confirmed with 3 different sales people that this was the vehicle she wanted to test drive. Instead they took her keys for over 2 hours to "look" at her trade in, they brought a car up front for her to drive that was completely out of her price range and when she tried explaining she couldn't afford it they told her "well let's see what we can do". She felt trapped and pressured to leave with a vehicle. She sat for over 2.5 hours with 3 kids in your facility continually asking for her keys back. She called me afterwards upset because your company made the visit so unpleasant, needless to say we will not be shopping here or recommending your dealership. I have purchased my vehicles from Dave Smith and they have been an amazing dealership to work with and I guess we will continue to take our business there.

Maegan, Jon, and Kenny made it a wonderful buying experience for me. I live 6 hours away from their dealership and would gladly make the drive again to do business with them.

I had a recall appointment for my Highlander. The staff at AutoNation was super friendly and informative about my current tire condition. The waiting area was clean and spacious with WIFI.

Greeted promptly on arrival. Got to service rep reasonably quickly. Rep listened to everything I said or asked. Rep carefully explained everything the car needed and helped me select among options. And rep kept me up to the minute on my likely departure time 🙂

I've had work done by this shop several times and they never get better. It'd been a few years since my previous visit so I went back with some hopes of positive change. The estimated 3 hour job took nearly 7. There was zero communication to keep me informed and no notes on the paperwork to tell me what was happening. Thankfully, I had access to a ride, but not everyone does. Mike was apparently at lunch all day and so couldn't be reached once hour 5 hit and I started asking questions. I got an excuse that they thought I'd dropped the car off for the day, but no conversation to that effect was ever had. The check list I got post inspection suggested I spend $838.63 on additional work. That'd be fine but the list included things like rotating tires (something I'd had done barely 4 months ago. To top it off there were multiple workers and customers not wearing masks or wearing masks incorrectly and if you've ever been in that dealership you know how small the area is. TLDR: Go somewhere else. I've worked with them since 2013 due to anxiety in finding another shop and while I've only had to go in a handful of times, it's always been a messy waste of time.

It seemed like there's service department was very busy and they did not have enough people which is not good

Easiest and faster vehicle purchase/lease that I have ever had! Got exactly what I wanted within my price range! Thank you to Mike Maz who was great and everyone else who helped to make it happen!! Absolutely love my new truck!! ❤️❤️❤️

AutoNation Toyota is hands down amazing. I will be buying another car from them in the future. They gave me exactly what they quotes me. No hides fee's or trying to push anything extras or specials. From my first conversation with Micaela to my sales man Mazz to financing with Mike. Everyone was amazing. Big thanks you to Wayne Reid for the test drive and answering any and all questions. Thank you Autonation for my amazing Kia Optima.

Charged me 200$ and false diagnosed my 2006 prius, wasn't even close to what was wrong with the car. Will never go here again for "quality service" really they don't know what they are doing!

Honest, professional service.

Buyers Beware! I have been looking for a Toyota 4Runner and after speaking with a sales person at AutoNation I learned that one was going to be arriving within two weeks. I was verbally quoted a price twice and also received a price in writing by two separate sales people. I arrived to buy the vehicle but after spending time with the sales person and going over the features of the vehicle, I was told I could not buy the vehicle as they consider the 4Runner a premium model due to high demand and parts shortages for this model. The sales person explained that they would be adding a $3000+ surcharge on the vehicle. This is not a Toyota corporate surcharge according to the sales person, rather a surcharge imposed by AutoNation. The general manager explained to me that this is common practice in the auto industry, however, it is unfortunate that this dealership is taking advantage of shortages caused by Covid to raise prices and increase profits. Fortunately I was able to find the same vehicle at a socially responsible Toyota dealership in Montana who is not adding a surcharge on top of the manufacturers suggested retail price.

I feel I get great service at Spokane Valley Toyota Autonation and can rely on my vehicle being maintained at highest level. I believe they have placed safety first.

Fast friendly service 😎👍

Salesman are rude and disrespectful.

Phenomenal Service!

I was disappointed to find out only when I arrived home and looked at the bill that the rear wiper replacement that I explicitly requested to be done when making the appointment and when arriving at the dealership was not performed.

I was disappointed to find out only when I arrived home and looked at the bill that the rear wiper replacement that I explicitly requested to be done when making the appointment and when arriving at the dealership was not performed. Also a bit disappointed that the 30,000 mile maintenance (oil change, tire rotation, filter change) plus replacement of a tire sensor took over 2 hours. My expectation was about 75 to 90 minutes.

Was looking for a truck, and was greeted real fast, took some test drives and found a truck that I was looking for. The process was easy and fast. Customer service was the best, they are friendly and take the time and go above to help you.

Very friendly customer service.

Jupiter is absolutely amazing! If you know what you want, there will be no extra pressure. A+++ for expectations! Bought our Highlander 2020 hybrid from Jupiter! Than my 2021 xle Prius. Absolutely love both vehicles!

This is my 3rd Prius purchased in Apple way Toyota. My husband & bought many new cars there. I made chicken up for 2nd year later month. I called for the Tue.appoint then changed it to Wed. by phone later . When my husband took my car on Wed, no change was on their calendar. They insisted we make appointment by computer. The senior citizen has cash to by a new car. You need to make senior friendly system. There is no free car wash with service. We felt we were not valued. Toyota used to be so service oriented. I will buy next new car somewhere🤣

Service done, took much longer than anticipated. If I had known it was going to take that long I would have had the shuttle take me home immediately. David was very professional.

I love my mechanics at Toyota in Spokane Valley. I always bring my car here for maintenance and any problem. Their works are very professional and sincere. I trust them. LVB

Serge was my salesman and he was absolutely amazing I have been in the car industry for years and my overall buying experience was no high-pressure and they worked with what I wanted to achieve. Finance manager Matthew Dutton was also great to work with I have definitely found my new dealership I hope I will be with them for years to come I am loving my 2021 xse Toyota Highlander!! I have been an owner of a Toyota Tacoma 1996 for 21 years and it was hard to get rid of her but I am loving my new one and I hope I have the same amount of years to come!! Thank you Auto nation for Making the transition an easy and non regrettable one!!!

Didn't xxxxxxxx me the whole time, straight to the point. Had bad credit, they still followed through for me with a reliable, dependable car.

The care and service was amazing. This has been a difficult time for me and I am grateful for the advice and information I received in the selection of my car. I had never heard of a Verza and I love it! Told you I had never heard of that make, I couldn’t even spell it!

Overall my buying experience was pretty good. I was not local so a lot of the details were done via text, email, etc. So, that was convenient. The actual time at the dealer doing paperwork was a little lengthy but not a huge deal. My salesperson was personable and knowledgeable and was easy to work with. My only problem is and this is part of working outside your local area is that it you find something that is a potential problem you can't just drive over to the dealer. Fortunately, my vehicle is still under warranty and I can likely have it serviced locally. Other than that I would probably give them a 5 star.

This was the second vehicle we bought from them and they treated us well.

Mom took her Tacoma truck with 12K miles in for the airbag recall. The vehicle was returned with the steering wheel one spline off and notes all over the paperwork that the car needed an alignment. Steering wheel and truck were perfectly aligned before they worked on it. At best, their service center is sloppy, at worst, they are criminal. Toyota is a great company but avoid Autonation service center.

Great people, fast in and out.

The staff was friendly and helpful. Bought a used car a month ago and have a check engine light on now.

Great service and caring people work here.

Good communication, very efficient.

The service representative that helped me so incredibly friendly and took the time to really explain about my warranty and my vehicle. I was asked what I wanted to have completed and was treated with respect. Very professional, friendly and knowledgeable.

Buying my rig here was nice. But getting maintenence done has always been a pain. Recently they said my rig should be ready and done with maintenence at 11:00 a.m. so I gave them a couple extra hours just in case (because I live 2 hours away, and have 2 kids to pack around too) and still ended up waiting until 2:30 p.m. to even be able to pick up my rig. Customer service could be better, as well.

5k maintenance went as smooth as I could possibly imagined

After 6 weeks of not finding the Tundra we wanted, I called Auto Nation Toyota of Spokane Valley. Kaitlynn answered my call and as luck may have it, the exact Tundra we had been searching for, just arrived on their lot. Kaitlynn told me to hold the car we had to put down a small down payment, which we did, and we then made an appointment to go purchase the Tundra. We then made the 460 mile drive to Spokane. The next morning we met Kaitlynn and the new Tundra. Mike Bailey was the Finance Mgr who helped us with the paper work. He was very professional and courteous. Soon, Kaitlynn was showing us the driving features of the Tundra, that allowed us to safely drive our new truck back to Oregon. We want to thank Auto Nation Toyota of Spokane Valley, Kaitlynn and Mike, for the new Toyota Tundra. By the way, the ride is very, very nice!

David had done research before we arrived regarding our warranty plan, he told us more about that plan than we had ever heard before. We usually don’t purchase vehicles with warranties so this was very helpful. We appreciate David’s diligence and cheerfulness.

Awesome fast friendly service! Everything toyota that you could possibly need!

It was great as usual, high professionalism make you feel sure your vehicle is in good hands. Got my RAV4 serviced in about hour and a half. I do highly recommend Autonation Toyota Spokane Valley. Thanks for the coffee!

I have been looking at cars for the last couple months. I walked into Toyota on a whim and the place was a ghost town with nobody to help me. I finally asked for help and Isiah Gosney stopped what he was doing to show me a RAV4 Hybrid. He was extremely knowledgeable and helped me understand every feature and why it would be a good car for me. He helped me close the deal quickly and actually helped me make a decision!!! Thanks man, you are awesome!

I went in for a simple tire rotation. They told me it would take 30-60 minutes. After 1 1/2 hours, I went to ask how much longer. They said it's almost done should be out soon so I could finish the paperwork to hurry things along. First...I am told my tires are almost ready for replacement, but guess what...they are having a tire sale. The dealership was trying to get the customers in front of me to buy tires too. And I only have 37000 miles on 60000 mile tires. Hmm...I don't believe you Auto Nation. Second, they tell me the tires didn't need to be rotated, so they didn't do anything on the car. By the time I got out of there, it was almost 2 hours and they didn't even do anything...except try to sell me tires that I didn't need. AutoNation will never get my money again. Larry H. Miller Toyota...you have gained another customer.

Just bought another vehicle from Autonation Toyota. Was lucky enough to have the same salesman as my prior purchase... I highly recommend James Brown If you're looking for a new or used vehicle. He was very helpful and down to earth. As like all dealerships, there is the game of haggling, especially when it comes to financing and warranty... But I found this location to be honest and helpful to get me into the vehicle I wanted, at the price I was comfortable with. Recommended.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

David in service did a good job. Very nice experience when I got my oil changed. No pressure to get additional services done. We always get our oil changes done at the dealer and will continue to do so. Thanks!

Will never use Autonation Toyota Spokane Valley again. Service Department is complete garbage. Nothing but attitude, misinformation. Do yourself a favor and use locally owned mechanics that are honest and don’t hide behind corporate rhetoric

Autonation Toyota Spokane Valley garbage. My husband and I will never buy a car there again. They are nice once you buy, after that they treat you so bad. Disrespectful. Defiant.

Where do I start from the time I walked in till the time my car was done and David came and got me. I couldn't have asked for more respect or a better treatment! He even got a sales person to go over things I didn't know about my 2019 Rav four. So Ryan the sales person there at AutoNation was terrific also. I can't thank you all enough for making my first experience there one of the best experiences I've ever had at a dealership. My name is Joyce. My appointment was at 3:30 March 19.

Went to get an oil change there. David was very nice and helpful. He came and updated me a few times at where they were at. I would recommend it. Just be prepared to wait a while or leave your vehicle and come back.

It appears this dealership (Auto Nation) assigns customers to a specific Service Advisors based on their last name. I sat there for 10 minutes while the Service Advisor I was assigned to helped three other customers, while four (4) other Service Advisors were not helping anybody! They need a system where ANY Service Advisor can help ANY customer at ANY time. Why do three customers have to wait in line behind one person when there are four other Advisors ready to work? Makes no sense. Literally, they put the customer at the END OF THE LINE!

Overall positive experience. Mike was helpful and honest. Saved me some money for now.

Just want to thank the team at auto nation toyota expecially Jupiter Maginnis in the spokane valley store the transaction was nervous but great thank you for the deal and respect we will being doing buisness with the auto nation for yrs to come. you have hired good people that I believe really care... and to Jason Bisquera customer Financial services made us eased no hasstle now my beautiful wife has a vehicle that is safe and sound so shout out to your team in spokane valley.. Sincerly the Leiper Family....(:

After requesting us to bring our vehicle in for a complimentary brake inspection we found the service invoice showing brake lining depth incorrectly stated. Either the Inspection was written up wrongly or just an uneducated guess applied. If the Inspections were written by mistake, then this will be the third time it has happened. If they were uneducated guesses then the Complimentary Inspections were a waste of time, both for Auto Nation and ourselves. All Safety Inspection's should be completed with a since of responsibility. We sincerely hope that the Safety Recall Harness Kit was installed and correctly, as we have no way of knowing. Thank you Auto Nation for allowing us to vent our frustrations. We will remain uncomfortable with the Technical Services provided by your Service Department.

Mike in service couldn’t have been nicer or more helpful. The dealership has a gem of an employee in Mike. The guys I met in the shop were also friendly and helpful.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

The appointment went very smooth, I was greeted in the first two minutes and my truck was in the shop within five minutes. They did a very thorough job on the truck and had it completed very wuickly. Thanks

The toyota dealership I bought my Camry at has been around for years. My entire family have purchased vehicles from them and myself once before and we've always had great service and purchased quality products with no hassle. Now with the AutoNation name behind them it just makes perfect sense to again invest in a quality car and set up services with AutoNation Toyota that will hopefully keep me on the road for years to come! My overall buying experience with them was a pleasure.

The service manager, Parnell, was professional and helpful. The service technician, Jason, was very knowledgeable and did a great job!

After totaling my last Tacoma, you guys stepped up and helped a lot. Even got me a rental until we got me into another Tacoma. I'll never go anywhere else. Kaitlyn is the best too, very helpful and understanding. Thanks to everyone.

Great salesman Nap Patel he wasn't pushy and just overall pleasant

You'll always get great service here right from the moment you walk through the doors. If you have something extra to be looked at, they will gladly do it. Most of all, I love how time conscious they are. "We'll have your vehicle out in 1.5hrs", means exactly that.

My appointment was just an oil change but the serviceman was very helpful with answering other question I had and he did a good job of going over other maintenance needed.

Best customer service for cars! Ryan and Meg went above and beyond to make sure I got the car I wanted for the price I wanted. I ended up trading in my leased 2018 XLE RAV4 for a new 2021 RAV4 XSE Hybrid. Everyone was beyond helpful through the process and willing to make a deal when the opportunity arose. Go here when looking for used/new cars! They have great options for everyone!!

Bought a new truck. Everyone was very professional, covid safe, purchasing the truck went very smooth.

They checked my car out thoroughly and let me know what was and wasn't wrong with it and let me know about the up grades.....

I recently took my truck in to get serviced. The experience was great. If you have a chance, work with Mike Royce if you are getting service on your vehicle. He worked with me to help me get any active deals. Awesome guy!

Made an appt for 8 am. A miscommunication about When the car would be ready messed my day up quite badly.... but the work was done.

Excellent service, very professional and knowledgeable employees!

David is a great tech, friendly, helpful, welcoming efficient, great to work with.

Sunshine Shay was amazing! Thanks so much for being so kind during my first dealership experience!

Matt Keller is excellent at his position and he has excellent customer service.

Mike Bailey is easily one of the worst people I’ve ever met. Supremely unprofessional and even tried to intimidate me and told me I’d “be sorry” if I didn’t buy a warranty. It was a thoroughly miserable process that lasted several hours and when I tried to reach out to the operations or financial services managers to discuss this behavior, I was completely ignored and they didn’t return voicemails. Unless you see a car here that you think you absolutely must have, just avoid this lot. They don’t listen to what you want and try to strong arm you into everything they can and if you refuse, they bully you.

Fast, efficient service as usual.

Awesome people to buy a car from, would definitely recommend it!

I've seen Matt numerous times since 2006 , when we bought our first car from Appleway. He's always pleasant and let me know if there was recommended service on the vehicles.

Shay Reed, Mike Mackey, Bob Bittinger and Matt Dutton all did a good job of helping me get my new Camry at a price I can afford. I had a bit of a hiccup in the financing process but Bob made it right. That's our second Toyota purchase from AutoNation. That's where I'll probably buy my next car too.

Shout out to Meg Trevino for providing my wife and I a stellar buying experience! She is an awesome sales professional, one who is very accommodating and knowledgeable. I highly recommend requesting her if you're in the market for a new/used vehicle. In regards to the overall trade-in experience with AutoNation Toyota, it was comfortable and transparent. Definitely received a top dollar trade appraisal for our 2018 KIA Optima EX and the protection plan offered is top notch! I will continue my business here for maintenance and future purchases.

The team at this AutoNation was amazing, Jon and Megan were really great to work with and made it stress free, they were very accommodating with me, my wife and little one. I highly recommend this dealership!

Spoke with Stephen, who was both very patient, Easy to talk to, and knowledgeable about cars I was interested in. Cares about safety of his customers, ensuring we understood safety feautures our our purchase. And his financial director was more than understanding and worked with us on what we could afford.

Shay Reed, Mike Mackey, Bob Bittinger and Matt Dutton all did a good job of helping me get my new Camry at a price I can afford. I had a bit of a hiccup in the financing process but Bob made it right. That's our second Toyota purchase from AutoNation.

Shout out to Meg Trevino for providing my wife and I a stellar buying experience! She is an awesome sales professional, one who is very accommodating and knowledgeable. I highly recommend requesting her if you're in the market for a new/used vehicle. In regards to the overall trade-in experience with AutoNation Toyota, it was comfortable and transparent. Definitely received a top dollar trade appraisal for our 2018 KIA Optima EX and the protection plan offered is top notch! I will continue my business here for maintenance and future purchases.

friendly helpful staff, love the car, in and out in 6 hrs

Great service, great people.

Best place to get a car! So helpful and nice

Problems starting. New battery replaced under warranty and 36 month warranty for new battery. Finished way before expected. Easy in, easy out. Thanks.

So on the inspection it says battery is OK but the service manager says I need a new one because it failed there test, asked what test no answer. And I just replaced the air filter and also recommended to get a new one. Thinking they are trying a little too hard to get extra money. Usually a great place to get service but do much this last time.

Shay made the purchase of my Tacoma so easy! 👍 I live in Colville and so visiting the dealership wasn't easy for me. He shared important information via email and text and when I had time to visit AutoNation there wasn't anything left to do but the paperwork. And he made the experience fun!!

Some of the most friendly people to work with, very informative and very accommodating

Needed to have a recall done on my Toyota Corolla, and the letter from Toyota says you will get a loaner car for the time you car is in the shop. So I called 2 different dealers in the Spokane Area. The one located in Downtown Spokane says they don't do loaner cars for this recall, so when I called Toyota, they directed me to AutoNation Toyota SV. When I called Michael (one of the service managers) said that Toyota does pay for a loaner car while car is being taken car of this recall issue. Appt was scheduled, I arrived on time and after paperwork was taken to the rental company to get a car. The whole experience was quick and the recall was fixed within 4 hours. I would recommend AutoNation for your cars service needs they were great to work with............

Jeff did an excellent job of stating what repairs would be needed the price as well as kept me informed through out the time I was waiting as to the status of the vehicle. He even ensured that all of the items that I had shared about the vehicle were checked out. Will ask to work with Jeff again!

It wasnt very detailed with the used truck that we bought. We just thought that everything was okay since it's already in the market. But we foumd some problems. The day after we brought home the truck. We have had call and they took it to get checked but the truck was been in and out and for the third time.

great

Service and repairs done promptly and finished on time.

I took my 2018 Camry in for 3 recall notices that had to be addressed. The people at the counter were very professional and took car of me eighth away. My car was ready sooner than I expected. The only complaint I have is, after working on my fuel pump, my car smelled of gasoline. I had to park it outside my garage and leave the garage door open all day to air it out.

When our Prius wouldn't start, we jumped it and took it into AutoNation and Mike checked it in and in a couple of hours had diagnosed the problem and had it ready for us to pick up. Great service for a minor emergency. Would definitely recommend the professional team in the AutoNation service department.

I had great service for the recall on my 4Runner and for tire rotation. I have always had my auto work done at Appleway Toyota. There customers service and work they do has always been too notch.

This time it was only for tire rotation but the service was just as good and prompt as if it was more. I recommend Matt my service rep highly! They should pay him more.

Buying a 2018 Highlander from Paul Wallace at Auto Nation Toyota was outstanding. We had a great time and he was as fair as he could be.

My experience was great! Matt kept me informed about what was needed to be done and how long it would take.

Quick and efficient.

Staff in the service department are always helpful, thorough and kind. They explain everything and always check with you before proceeding on issues found with your vehicle.

Autonation Toyota I would highly recommend to anyone looking for a new or used car. I went there looking for a car I had seen on line, two years ago. Well the one I saw was sold, the salesman however helped me to find another car that fit my needs. My salesman was awesome to work with, he went above and beyond for me. Some may say he just wanted his commission, Okay maybe. Yet a year later he did it again, going above and beyond his job description to help me with a problem even when he had nothing to gain. The service department at Autonation Toyota has also been awesome, even though my car is not even a Toyota. They have let me know about any issues they find when I bring my car in to be checked, and I have been able to fix each one. I feel that the staff at Autonation Toyota actually cares about the customer, they are always polite and greet each customer with a smile. (Please note this is only regarding the Toyota dealership with Autonation, I would not recommend Autonation Chevrolet, and I have not dealt with any other Autonation dealerships.)

Great place to have car repairs done.It's spacious clean relaxing it's a very nice dealership

Jeff was friendly and courteous when he helped me.

I bought a used car at an auto nation, the car had a cracked windshield which would be ordered and replaced and I would be called as soon as it came in. After a month I called the dealership to find out if it was in yet, the person I talked to said she would find out and call me back, she never did call me back so I called back the next day and talked to the same person she said that it was her day off and she was in to take care of a few things and finding out about my windshield was one of them and would have the person from the body shop call me, again no one called me back. I called back the third day and asked to speak to a manager so I could find out about my windshield and tell him about my experience he assured me he would find out and call me back, again no one calls me back. The next day I go there in person and ask to talk to a manager tell him about my experience he said he would have someone get on it right away, I waited over an hour and no one came to talk to me, I finally had to ask someone how long I needed to wait, then I was giving the phone number for the collision center and I talked to Dave who set me up for an appointment for the next day. There seems to be a problem with follow-through and communication at this site, I've bought two other vehicles here and never had this kind of problem before, I hope this is not the new standard.

Our salesman was good. I think the process of buying our car was very lengthy! In the past when we were buying a car we were offered something to eat and or drink but nothing was offered. I was very disappointed that the floor mats were not in the car and when I called they said we had to pay more for the mats!!! I do love my new car!

Quick, easy and friendly. Best of all no used car salesman tactics, straight forward, no games, no hassles!

Excellent as usual. Personnel in the service department were cordial, courteous and knowledgeable.

Very kind and personable. Service was quick and easy.

I have taken my car in for oil change a few times during covid, and felt really unsafe there at the valley Toyota. Both times there were two gentlemen employees in the service center who either didn’t wear mask over nose or had just a flimsy visor on. No attempt to have sanitized pens. Most of customers coming in where in high risk category. This shows a total disregard for their customers well being!.

Very friendly and professional sales team! Highly recommend anyone looking to get a Toyota to come here. Really easy people to work with and everything was explained well and all questions were answered without issues. Ken the sales manager and Mike Workman went above and beyond! Jon in finance was really great and easy to work with as well. They did a great job keeping us up to date with our 4Runner while it was in the process of getting shipped, up to the moment it got to the dealership. They were all very courteous and we couldn’t be happier!

I have taken my car in for oil change a few times during covid, and felt really unsafe there at the valley Toyota. Both times there were two gentlemen employees in the service center who either didn’t wear mask over nose or had just a flimsy visor on. No attempt to have sanitized pens. Most of customers coming in where in high risk category. This shows a total disregard for their customers well being!.

we always get considerate, helpful, friendly service.

Great service for our RAV4

Overall, buying from AutoNation of Spokane Valley was a good experience. The salesman I was working (Isiah) with was young, and consequently, he was very adept at keeping me informed of my truck's arrival and what I would need to make the transaction go easily, all by text. I really appreciated being kept apprised of my truck's whereabouts after having been lied to by multiple dealerships elsewhere. Isiah was really easy to work with and I appreciated the attention he gave to my anxieties about acquiring a high demand vehicle. My two gripes about the dealership (not Isiah) were 1) how long the transaction took - we were at the dealership for 2.5 hours for a cash transaction (although it did include a trade in), which meant a lot of sitting around and waiting. and 2) they tried to argue that I needed the extended warranty on the electronic parts of the car because "they were all just redesigned and they will be the first to go." It's really odd to hear a dealership argue against the integrity of their product (a product known around the world for its integrity) as a way to sell more product. I hated that part and being the last part of the transaction, it left a bad taste in my mouth.

We had the BEST experience with Shay Reed "Sunshine" He was so fun and made our day very special! We bought a 2020 XSE Camry and we absolutely love it! I would highly recommend him to my friends and family! Ask for Shay and he will give you the best experience and make it so easy. He was very helpful and such a Positive person and buying during Covid, it made it that much better! 5 stars for sure!

My wife and I traded in our 2010 Toyota Sienna for a 2019 certified pre-owned Toyota Sienna. Ryan, our salesman, was friendly, courteous, knowledgeable and accommodating. This is the main vehicle for our family of six, and the only vehicle we own that can fit all of us. Ryan worked around our schedule of picking up and dropping off kids from school and sports and made the buying process much less stressful than it could have been. Within the first week of owning our new to us Sienna, we found some issues like a seatbelt not working and the key fobs not being fully programmed. Ryan made us a service appointment that worked around our schedule. When we got to our appointment, it was discovered that the seatbelt had broken and it would be several days until the replacement part would arrive and could be installed. Warranty wouldn't cover a loaner car, so Autonation covered a rental minivan at their cost understanding how needed this vehicle is to us in our daily lives. David from service did a full check of our Sienna and made sure to communicate with us at every step along the way. He even came out to help my wife carry car seats to and from the Sienna to our rental. In the end, we have a reliable and safe family vehicle backed by local people who we can go to with any issue large or small.

My wife and I traded in our 2010 Toyota Sienna for a 2019 certified pre-owned Toyota Sienna. Ryan, our salesman, was friendly, courteous, knowledgeable and accommodating. This is the main vehicle for our family of six, and the only vehicle we own that can fit all of us. Ryan worked around our schedule of picking up and dropping off kids from school and sports and made the buying process much less stressful than it could have been. Within the first week of owning our new to us Sienna, we found some issues like a seatbelt not working and the key fobs not being fully programmed. Ryan made us a service appointment that worked around our schedule. When we got to our appointment, it was discovered that the seatbelt had broken and it would be several days until the replacement part would arrive and could be installed. Warranty wouldn't cover a loaner car, so Autonation covered a rental minivan at their cost understanding how needed this vehicle is to us in our daily lives. David from service did a full check of our Sienna and made sure to communicate with us at every step along the way. He even came out to help my wife carry car seats to and from the Sienna to our rental. In the end, we have a reliable and safe family vehicle backed by local people who we can go to with any issue large or small.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I’ve taken our Tacoma. Thank you.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I?ve taken our Tacoma. Thank you.

Matt provided great service like he always does, Work was completed on time.

We bought a car and sales person Drew was great. But we were totally dismayed by lack of mask wearing or social distancing by staff in the building. There are signs on all the doors saying you must wear a mask and that they practice social distancing! Wrong!! The web sites for Auto Nation likewise claim excellent precautions. Wrong!! False advertising. We finally went in the building because they said we had to to sign paperwork. Again false advertising on website. The business guy came to us with flimsy neck gaiter on. Asked him to put on real mask and he started making jokes about mask wearing!

Rav4 came back clean when done with service.

We've used the service department for nearly 20 years. Brought in our new RAV4 Hybrid for first service/tire rotation. We have 2 years of this free! Can't beat that deal!

Pleased with service work in a timely manor.

Great place to buy a vehicle, New or Used!

Shay Reed our sales person did a fabulous job with serving all of our needs. We met him at Honda dealership at first but when he came to Toyota we were excited to buy another car through him when we came to Toyota to purchase another Toyota RAV4! Great place to buy yourself a brand new SUV! Thank you Shay! Highly recommend him for your sales person!!!

I loved the experience with Autonation Toyota. Everything went smooth and easy. And I love my new car. Isiah Gosney was the BEST. He was the most patient and kind person. He let us test drive any car that we wanted. He was very knowledgeable about every car we had questions about. We ended up buying the 2021 Rav 4 XLE Hybrid. We would recommend everyone to go to Autonation Toyota for their next purchase. Barb

Was disappointed that no one gave updates as to status and other service locations rinse car before returning it; mine was still dirty.

This experience was awesome! Completely smooth from start to finish. I walked in and dropped my car off and returned the following day and picked up. Dave helped me and was efficient and funny to boot! I will definitely be back! Thank you for the exceptional service.

Our salesman Jupiter was outstanding, very friendly people, the prices were fair, the trade in value was fair. 2 thumbs down on the actual process. It took us over 7 hours to buy our car because we waited 5 hours just to get into financing. No bueno. It shoulda been a 4 hour deal tops.

Have issue with contacts that are saved as preferred contacts (2020 4Runner). We touch a contact name and it calls a completely different contact than the one shown. Have documented this ourselves and had it documented at every service appointment. Was informed that there is a software fix but have been denied because the service tech hasn’t been able to replicate it in the hour that the vehicle is in for service (not the tech’s fault). Despite our numerous documented instances. Service department seems to be unwilling to help resolve this issue in the past year that it has been occurring since the vehicle was bought new.

Meg is absolutely amazing. I will go to her with all of my car purchases!!!! Thank you. ❤

They gave me a coupon discount and what they charged was still way too high.

Good, service department had some computer issues and still handled everything very well.

very good, but a little slow. Added a service that was to take 45 minutes. Took an hour and 45 minutes.

I made my appt. when I purchased my car 3 months ago. When I went in for the oil change I waited for about 2 hours. I was told after an hour and a half that they were waiting on parts? Then was told I should have scheduled at another auto nation. Specific to my car type even though the appt was set up by them when I purchased my car. I was also told that they wouldn't be able to check for anything other than the oil change since it wasn't a Toyota. They set this appt for me and then make me feel frustrated and upset for being there. I will not be using auto nation for anything further with my vehicle.

I have never left a review for anyone in my life but the service I received from Shaylon Reed at AutoNation Toyota in Spokane Valley was above and beyond what I ever expected from a sales manager and a company. I have purchased 5 cars so far in my life “from a dealership” and this has been the most outstanding, memorable experience I have ever had! I say that, but it really goes for anything I have ever purchased! Shay and the team he has built around him is what I hope everyone can experience at least once in there life! Words can not describe what this team is willing to do to help people and to be fair, honest and trustworthy!!! I ask if you are in need or thinking about purchasing a new or used car please just meet with him once and allow him the opportunity to help you the way he helped me. Shay and his team gave me the opportunity to have a second chance and it means a lot to me. Thank you you Shay and the Toyota team! Go ask for “Sunshine Shay” at AutoNation Toyota in Spokane Valley!

Great experience with the salesman, sales manager & finance manager. All friendly & personable. Didn’t get what I hoped for my trade, but more than expected. Will buy from AutoNation again.

2nd service on vehicle and as happened last time it takes at least 2 weeks to get in for service work and it is always a pain to try and get anything done. Never had that problem with any car I have ever needed service done before.

The staff at AutoNation was very helpful & knowledgeable but not pushy. We appreciated that!

The service department had our vehicle the entire day. We arrived to pick it up 30 minutes before close and still had to wait another 2 hours before it was ready. They got grease and dirt on the inside of the truck and noticed a scuff on the door that wasn't there before. We wont be using the rest of our prepaid oil changes.

Excellent service, friendly, patient explanations, only complaint is that someone who sat in our front seat had a dirty hat on and left smudges on top inside

I took an appointment before a month ago for car inspection. The sensor was not working, noise from the back, and air tire is low, and they took the car and inspected. The price was very expensive and did not follow up what is going on with my car or specifically they didn?t not check the car very good.

Matt is on it . He knows what he is doing and speeds the whole process up.

Brought my truck in for an oil change. My service representative was on top of it, but everything else was disappointing. When I got my car back in smelt like grease and oil, I didn’t think much of it at the time. When I was home, my hands were black from all the grease/oil on my steering wheel. I have since been finding various grease finger prints all over my car. Clearly very little care was taken in trying to keep my car clean.

This Dealership is sharp from top to bottom. Good prices, good financing, and professional from start to finish. I won't go anywhere else for my next vehicle.

Fair pricing on services.

Overall pretty good. Quick. Good communication. My insurance adjuster, however, told me I was charged over list price for parts of about $176.00

My experience at Auto Nations Toyota Service Center was a wonderful experience. They answered all my questions and serviced my car in a timely manner. The service coordinator was very professional and courteous. I will go back for further service on my vehicle.

Ryan and Meg are a wonderful help in this process. They both are very attentive and try and help you determine what type and condition of car that can fit within a budget. They are patient, kind and actually listen to what the buyer is interested in. They reply to questions promptly. I appreciate their attention and assistance in our recent purchase of a RAV4.

Autonation Toyota has always worked well for me even though it is a 30 to 45 minute drive from my home. My service rep (whomever it may be), is always very polite and welcoming. I am always informed of an approximate wait time and what, if anything, is recommended for the servicing of my car. We bought the car new in 2017 at the same Autonation in the valley and will continue to go there for servicing and if ever we want to purchase another Toyota, we will certainly go there.

Excellent service, took a recent purchase there to have it looked at and they found a critical problem that I was able to get taken care of, ask for Ricky, he is great!

Fast service, very easy to talk to, communicated all the things my truck needs and if it needs to be done now or could wait.

There was nothing remarkable about the dealership performing a routine service call - nothing I wouldn't have expected to get from even an independent auto service center.

The service guy who checked me in was very personable and answered all my questions. I felt like I got excellent service

Service advisor Matt Keller explained fully as to my re-occurring problem with my battery dying and the solution. The problem all along was mine by not driving the car enough. He recommended a outside product, battery tender, which I ordered. Thanks Matt. Though I won't be visiting your nice location quite at much, I will definitely bring it to your Toyota AutoNation for all my servicing.

Bought a brand new Toyota with Platinum warranty that expires 12/2021...have been fighting with the service department SINCE JUNE 2020 to get the water pump fixed...and even though we have paperwork to prove the work is covered, we are told "our warranty doesn't exist" "our work isn't covered" "the work needs pre-approval" we are told to drop truck off...so wasted an entire Saturday only to be told that "warranty people don't work weekends"...we will NEVER do business with them again!

Staff was friendly, Meg in sales is wonderful, has gone above and beyond for me.

Our experience was very smooth and simple.

Had great experience buying a new Tacoma With sales person James Hansen. This was my first new vehicle, did'nt know what to expect. Enjoyed the process with James! Jason B. the finance person was great! Never felt pressured.Overall had a great experience getting my new Taco!Highly recommend Auto Nation Spokane!!

Service was great, I was well informed through the whole process and waited for my service to be done. Masking and social distancing were great and they COVID sanitized my SUV after service.

Nice cars buy one

Service was great, I was well informed through the whole process and waited for my service to be done. Masking and social distancing were great and they COVID sanitized my SUV after service.

I brought my 2016 Tundra in for its scheduled appt on Wednesday 01/06/21 David at the service dept checked me in and Jeff took delivery of it for its service. As usual the experience was friendly and personable, with David keeping me up to the minute on what was going on, answering my questions and such. I received my truck back in a timely manner and everything is running smoothly as I have come to expect from AutoNation Toyota! Every one at this dealership has been a pleasure to work with! This was the first vehicle that I have purchased for myself since 1992 and I do love my truck! Matter of fact we were so happy with my experience that 6mo later my wife bought a brand new 2019 camry and loves it! Thanks guys!

The service department at AutoNation Toyota in Spokane Valley is second to none in providing competent and efficient service. Mr. Matt Keller is a dedicated and reliable Customer Care Consultant whom I look to with confidence and respect. Having my 2019 Tacoma serviced at AutoNation Toyota is as satisfying as visiting with family members.

Service writer was knowledgeable and personable. He was aware of a service recall, and ordered the necessary parts. For my 20 month service they did everything that was required and they did it well. And, it took less than an hour. Well done!

Okay expensive but it's a car dealership so it's expected

Worst dealership I ever had to deal with.. Car buying experience was disappointing after agreeing with Mike to cover the paintless dent bill before I bought it.. No emails returned and no reimbursement check after a month.. Wow.. shady business practices.... will not return for anything..

Worst customer service I had ever dealing with

Whenever I go to the dealership with or without an appointment, the personnel I interact with always make sure that my needs are well catered for to my satisfaction and within a reasonable time. I have been having my car serviced here and do have no complaints.

30K checkup, David (Service Agent) was extremely helpful and courteous. Walked me through every step, explained my options, thoroughly answered my questions and kept me updated throughout the process. I have always received very good support from AutoNation Staff (service dept.) but David was the most professional agent ever. Excellent communicator, friendly and knowledgeable.

Autonation Toyota was the best!

Jupiter is an out standing car salesmen & went above and beyond to help me find the right truck! & also Mike the service team took great care and did an amazing job. Thank you!

This was actually the second car we bought from Autonation Toyota!! I am SO happy with my car it was the first place we went when my teenager needed a car! She is over the moon ecstatic!! We worked with Stephen and he was AMAZING!!! Thank you Autonation Toyota!!!

I was interested in buying a car and I set up an appointment with rodney who I had been emailing for a couple days. i walked into the store and we sat down at his desk to start the paperwork. y

Bought 2 cars here great no pressure experience

Very friendly and helpful service department.

DONT GO HERE FOR OIL CHANGES! It took 3 fn hours to change oil that has to be a world record lol.

My husband and I love our new 2021 Rav4. Our experience at AutoNations was very good. Our sales representative Jupiter was exceptional! He helped us at every step. He answered all our questions, and even helped us with our paper work. As seniors this was very much appreciated. We would highly recommend AutoNations Spokane Valley. Our grandson also bought a brand new vehicle from this dealership( A 2021 Toyota Tacoma). He was also pleased with his experience. Thanks Jupiter! And AutoNation!

I had a wonderful experience at Autonation Toyota. My salesman Michael Mazzarella was willing to help me in every way. I was indecisive and they were patient with me. They made the whole process smooth and found me the best deal. Not to mention the vehicles are priced very well.

I have bought vehicles from Autonation exclusively for the last 15 years. I’m friends with many of the sales people, which is the only thing that has kept me there over the last few years. Well after buying my 13th vehicle from Autonation last week, I am done! They have gotten absolutely terrible. Every policy they have is designed to insure they squeeze every last cent out of you. Your just a walking wallet now. They don’t care about the customer at all and their policies show it. Worst buying experience in my life! Sorry to the sales staff, as I know it’s not you.

they were very prompt and had everything ready when I got there. I got a great car at a great price and they made it easy :)

AutoNation in Spokane Valley is amazing. David, my service manager is top notch. He was attentive to all the service needs as well as provided information for the other questions I had. My experience with this company was exemplary and I will recommend them to everyone. Thx David and AutoNation!

We drove to Spokane from Ridgefield to purchase a Cadillac from this dealership. The dealership in all regards was excellent. The car was in better condition than described and I am picky. The detail job was superb. The transaction went smoothly and all involved handled the details in a professional manner. Mike, our salesman, answered all of our questions and being a car guy, I had a lot of them. I would highly recommend this dealership in their customer service and honesty.

Very curious, thorough, on time, great experience

Meg and everyone that helped us get into our Toyota Highlander we're awesome and patient with our numerous questions and concerns! Highly recommend buying a vehicle through Auto Nation!!!

This is a dishonest store. I was led to believe I would get a Costco Auto Program price and drove 200 miles to get to the store to buy the car. When I arrived they told me I was getting the Costco price. I found out later they did not honor the Costco price. I would stay clear.

Had a great experience, got tons of information, good test drive and no real pressure to buy. Corey was helpful and listened well. Will go back next week to purchase my new car!

Everything about my experience with AutoNation Toyota was absolutely horrible and I would suggest anyone to stay away from that place. From the very start, I go in to purchase a vehicle, I had 3 specific vehicles I wanted to look at and wanted my monthly payment to stay under $350, the salesman Nap continued to show me $35,000 cars bringing me a paper of my monthly statement being $500-$600 I was extremely frustrated and over and over explained $350 was my max he just pushed and pushed until finally I looked on their website myself and showed him cars I FOHND that I wanted to look at specifically. I found the car I wanted and that was that. Then my experience continued to the finance managers office Jason Bisquera, he went over all my finances and of course suggested a warranty, he seemed like a very nice guy at the time and while going over warranty’s he explained if ANYTHING was wrong with the car bring it back to AutoNation Toyota and it would be a $100 deductible, I was shocked and confirmed with him, I said “ANYTHING??” And he said yes if ANYTHING is wrong. Well he is LIER which I will explain below. So I bought my car in July which was a 2013 Jeep Geand Cheerokee by the way. Well 3 months later my check engine light comes on, GREAAAATTTT. Now my experience brings me to the awful service department..... I brought my car in for a scheduled appointment. Like I mentioned earlier I have the warranty for my car and was told when I purchased the warranty that no matter what was wrong with my car to bring it back to Auto Nation and I have a $100 deductible there but if I brought it somewhere else it would be a $200 deductible. I filled out everything online of what I wanted looked at because I figured gee $100 might as well get it all checked out while I’m there right?? I get to Auto Nation Service department at my scheduled time and the guy (Andrew Garrison) looks over what I filled out of what I needed done and tells me his technicians don’t know how to check a ‘check engine’ light on a Jeep and don’t know how to work on Jeeps and that I needed to take it to Jeep to have it fixed. I explained to him I was confused because I was told to take it to Auto Nation to get the cheaper deductible. He told me to take it to Jeep and sent me away never offering to sublet it or anything. That same day I called Auto Nation and spoke with someone (Not sure who this time) in finance about my warranty because I was confused and wanted clarification. The guy I spoked to explained I shouldn’t have been sent away and they sublet it to Jeep so I still get the $100 deductible and that that’s what they do all the time. He told me to come back in and that’s what they would do. I asked if I needed to make another appointment and he said no just bring it in whenever and they would take care of it. I brought it in. I live on the north side with a baby and finally had a day I didn’t need my car and could drop it off. I get there and spoke with the same guy I previously did (Andrew Harrison) and explained the situation and he asked if I made an appointment at Jeep which I did not because the guy in the finance department said to just bring it in. The guy in service made me an appointment. I had been sent away TWICE while thinking I was finally going to get it fixed. SOOO FRUSTRATED. Then that’s not all of course...... I finally go back in to have them sublet it to Jeep. Since I had a few things looked at my diagnostic fee from Jeep was $300 and shocker my warranty didn’t cover ANYTHING it needed done nor the drastic diagnostic fee. By the way this last time I dealing with the service department the whole time I was working with David Merkel and he was AMAZING, the only pleasant person I’ve dealt with at AutoNation and TRULY cares about the customer and I can’t thank him enough. But anyway continuing on....I am standing there with a $300 bill and nothing fixed on my car. I explain I can’t afford $300 and I was only expecting to pay $100.I spoke with a different finance manager and he just threw the warranty in my face. HORRIBLE CUSTOMER SERVICE.

This is an update of a previous review. At 30,000 miles my 2015 Toyota tundra started abruptly shifting. It was a definite change from the prior 30,000 miles. Been back in to AutoNation in Spokane Valley and they have been unhelpful. I have also went to another Toyota dealer and they also were unhelpful. Second dealer was unwilling to test drive and did a ride along. It is difficult to feel from the passenger seat. I’ve never had a vehicle that shifted this poorly. I can’t recommend Toyota and I can’t recommend Autonation in Spokane Valley. This vehicle has been a disappointment for me. In my prior review a manager left a phone number and said I should call. That phone number is nothing more than the line into the dealership. Overall satisfaction of ownership is low and dealership was unwilling to resolve the transmission issue.

Everything about my experience with AutoNation Toyota was absolutely horrible and I would suggest anyone to stay away from that place. From the very start, I go in to purchase a vehicle, I had 3 specific vehicles I wanted to look at and wanted my monthly payment to stay under $350, the salesman Nap continued to show me $35,000 cars bringing me a paper of my monthly statement being $500-$600 I was extremely frustrated and over and over explained $350 was my max he just pushed and pushed until finally I looked on their website myself and showed him cars I FOHND that I wanted to look at specifically. I found the car I wanted and that was that. Then my experience continued to the finance managers office Jason Bisquera, he went over all my finances and of course suggested a warranty, he seemed like a very nice guy at the time and while going over warranty’s he explained if ANYTHING was wrong with the car bring it back to AutoNation Toyota and it would be a $100 deductible, I was shocked and confirmed with him, I said “ANYTHING??” And he said yes if ANYTHING is wrong. Well he is LIER which I will explain below. So I bought my car in July which was a 2013 Jeep Geand Cheerokee by the way. Well 3 months later my check engine light comes on, GREAAAATTTT. Now my experience brings me to the awful service department..... I brought my car in for a scheduled appointment. Like I mentioned earlier I have the warranty for my car and was told when I purchased the warranty that no matter what was wrong with my car to bring it back to Auto Nation and I have a $100 deductible there but if I brought it somewhere else it would be a $200 deductible. I filled out everything online of what I wanted looked at because I figured gee $100 might as well get it all checked out while I’m there right?? I get to Auto Nation Service department at my scheduled time and the guy (Andrew Garrison) looks over what I filled out of what I needed done and tells me his technicians don’t know how to check a ‘check engine’ light on a Jeep and don’t know how to work on Jeeps and that I needed to take it to Jeep to have it fixed. I explained to him I was confused because I was told to take it to Auto Nation to get the cheaper deductible. He told me to take it to Jeep and sent me away never offering to sublet it or anything. That same day I called Auto Nation and spoke with someone (Not sure who this time) in finance about my warranty because I was confused and wanted clarification. The guy I spoked to explained I shouldn’t have been sent away and they sublet it to Jeep so I still get the $100 deductible and that that’s what they do all the time. He told me to come back in and that’s what they would do. I asked if I needed to make another appointment and he said no just bring it in whenever and they would take care of it. I brought it in. I live on the north side with a baby and finally had a day I didn’t need my car and could drop it off. I get there and spoke with the same guy I previously did (Andrew Harrison) and explained the situation and he asked if I made an appointment at Jeep which I did not because the guy in the finance department said to just bring it in. The guy in service made me an appointment. I had been sent away TWICE while thinking I was finally going to get it fixed. SOOO FRUSTRATED. Then that’s not all of course...... I finally go back in to have them sublet it to Jeep. Since I had a few things looked at my diagnostic fee from Jeep was $300 and shocker my warranty didn’t cover ANYTHING it needed done nor the drastic diagnostic fee. By the way this last time I dealing with the service department the whole time I was working with David Merkel and he was AMAZING, the only pleasant person I’ve dealt with at AutoNation and TRULY cares about the customer and I can’t thank him enough. But anyway continuing on....I am standing there with a $300 bill and nothing fixed on my car. I explain I can’t afford $300 and I was only expecting to pay $100.I spoke with a different finance manager and he just threw the warranty in my face. HORRIBLE CUSTOMER SERVICE.

I have been looking for a new truck and have had a hard time finding the exact package that I want. I, like many other people I'm sure, have had to turn to the internet and extend my search area further and further to find what I would like (at a fair price of course). I finally found a truck that met my criteria and it was listed at a fair price. I contacted the dealer and explained I was out of town and would need to have the vehicle shipped. I know this is a very common thing, but still wanted to make sure they were familiar with the process. I was told, "Of course we're familiar with the process." Obviously I would be on the hook for the transport fees, and since I am not able to be there in person for the document signing purposes, I was notified that I would have to use a notary service that could come to my house and take care of that aspect (at a fee of course), but I understood that and had no issues with it. So after receiving the email with the quote of the price for the truck, plus the $1800 transport fee and $400 doc signing fee, I was informed that a discount of $2830 that was included in the quote for the vehicle would not be applied for me since I am not close by. So not only does it cost me $2200 more than if I lived close and could simply pop in to get it, it was going to specifically cost me $2,830 more as they were revoking a discount that is available to everyone else interested in the truck, a discount that is advertised on the internet for all to see and take part in. I literally am being discriminated against because of my geographical location. Nevermind the fact that I was willing to pay the extra $2200 more it was going to cost me just to physically obtain the truck versus someone that lived close to their location, which is entirely based on my decision to look far from home...now they are raising the price AN ADDITIONAL $2830 for no apparent reason I could find, other than to further slap me in the face for not being able to find a truck similar closer to home. I spent a decent amount of time getting to this point (finding the truck, speaking on the phone several times with sales associate, obtaining a formal quote), and am absolutely appalled that they would even attempt to treat a viable customer with such contempt rather than simply appreciate being able to sell a vehicle at their asking price without even a bit of haggling on my part. Let alone the willingness to pay $2200 on top of the sale price of the truck. No problem, I will gladly take my excellent credit and hard earned money somewhere else that it will be appreciated. I truly hope they are forced to correct these horrible business practices as a result of more people avoiding them and allowing them to see the error of their ways.

We had a great experience leasing a 2021 Toyota Tacoma. Bob Bittenger and Mike Workman provided excellent customer service! The process was easy and we are so happy with our new Tacoma. They helped us with all the accessories we asked for including quickly scheduling the purchase/service of new rims and tires etc. We will recommend to our friends and family.

Service advisors are terrible. They’re snakes.

Service was quick and friendly. The facilities were clean and welcoming.

I known Matt in service for over 16 years. He is great and you are very fortunate to have him on your service team. Thanks Matt for all you do.

I found excellent and timely service as always. My experience has always been great.

We are seniors and just moved here from the East coast after selling our house there. A few weeks after moving here our car was totaled and we had to find a new one quick. We stopped at AutoNation and found a used car my wife loved for about $25K. Most of our money was still in an East coast bank. I explained this to the salesman during our test drive and he said no problem we will take your check! Wow! Great! We'll take the car. Back in the office the story changed to they want $3K down and the rest by check. No problem, we can do that. Then it changed again and again. Finally, I offered to give them $3K to hold the car overnight so I could get my money transferred between banks and give them the full amount the next day. No can do they said. They said the only way we could walk out of there with the car was to take out a loan. My wife really loved this car so we did that and paid the loan off the first month. Now we are having issues with the lender but that's another story. I believe the salesman lied to us just to keep us interested. I will never do business with them again.

Very helpful folks. Great attitudes throughout Quicker than thought it would be. Glad I chose them to purchase vehicle and have service done there.

I have been working with James Brown for almost a month before finally landing the car of my dreams! He has been extremely helpful in ensuring my needs/wants were met and consistently followed up with me as (what felt like so much) time passed by. Was informed a '21 Hybrid RAV4 XSE had arrived and I booked an appt with him for the next morning. Arrived and was taken care of through each and every step of the buying process (~5 hours... although I felt they have an extremely efficient workflow). I understand this was a busy time of the year for them, but in terms of customer service--did not feel pressured, had all of my questions answered, provided thorough explanations through every line item/package deal and I could genuinely tell they were ensuring everything was tailored in the best interest of the client. Everyone is extremely personable (including individuals who I did not have direct interactions with during this process) and I instantly felt a sense a "family" from the sales side all the way to the service side! So, thank you James, Ryan (especially you!), and Matt (and anyone behind-the-scenes) for your stupendous service AND taking great care of me.

Jupiter and team were great! Just the paperwork work process took forever!

This place needs to send employees home when they are sick. I dropped my vehicle off this morning for service and there is a young man that took my information, that has a bad cough. He needs to be sent home and tested. I take care of my elderly parents and can not risk getting sick. This is unacceptable, especially with cases going up. You guys need to take precautions more serious!!!

I assume the servicing was competent. What disturbed me was the cavalier attitude about public health (in a pandemic!) and customer time. In the reception area, one person was unmasked although Jeffrey wore his. In the lounge some employees walking and talking to others were not masked or were wearing masks below their chins. In addition, time management troubled me. Though I arrived early for my 2 pm appointment, I was told it would take 2 hours if and only if alignment were necessary. It was, but it wasn't begun until the 2 hours had elapsed. There is no reason for an oil change and a change into snow tires plus the alignment to take three hours when two was the promised time commitment,

My truck was ready exactly when jeff said it would be. No waiting or hassles. Thanks jeff!

Excellent service, excellent recall notifications and corrective service, clean spacious waiting room.

Prompt, courteous, thorough service. Very impressed with Auto Nation!

I highly recommend AutoNation if you’re looking to buy a new car! The sales team is very good at what they do and are very kind! They make the process of buying a car a breeze!

I liked the service that I receive when I visit Toyota, except that my car does not get washed. Toyota should bank on this, as Honda does a great job servicing and cleaning customers? cars. That shows they care. I will probably buy my next vehicle from them.

Very friendly, and not pushy environment. Easy to deal with customer service. Had work done on my tundra. At the same time bought a clean used car. Am very happy with both ends of the business. Professional, and at the same time personable in both service, and sales. All around good experience. Would recommend a look into autonation toyota spokane valley.

Sakeleanna Dixon, thank you for the fantastic auto buying experience. We will definitely recommend you!

We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

super staff, no hassle pricing, very clean facilities, best car buying experience ever!

TOYOTA SERVICE:: We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

The staff is very friendly and helpful in finding the right highlander for us.

We luv both of our new Toyota's! We bought a 2020 Platinum Highlander, black with Caramel interior on August 2nd for me, and a white 2021 Tacoma Sport with the Premium & Tech package for Cheney last week! He is so happy! Like someone going to meet their idol! Thanks Kenny & AutoNation for taking care of my family with safe, reliable and comfortable rides!

I have been working with James Brown for almost a month before finally landing the car of my dreams! He has been extremely helpful in ensuring my needs/wants were met and consistently followed up with me as (what felt like so much) time passed by. Was informed a '21 Hybrid RAV4 XSE had arrived and I booked an appt with him for the next morning. Arrived and was taken care of through each and every step of the buying process (~5 hours... although I felt they have an extremely efficient workflow). I understand this was a busy time of the year for them, but in terms of customer service--did not feel pressured, had all of my questions answered, provided thorough explanations through every line item/package deal and I could genuinely tell they were ensuring everything was tailored in the best interest of the client. Everyone is extremely personable (including individuals who I did not have direct interactions with during this process) and I instantly felt a sense a "family" from the sales side all the way to the service side! So, thank you James, Ryan (especially you!), and Matt (and anyone behind-the-scenes) for your stupendous service AND taking great care of me.

Under promise and over delivery on vehicle completion time, and I really like the email and text alerts great expierence

We lost one of our keys for our Rav 4 and we?re replacing it. Although the new key was expensive, the service was great. We knew how much time it would take and the staff was friendly. In fact one employee offered to get our car from the parking lot and back it into the garage bay so that we wouldn?t have to walk in the rain and get wet while finding the car. Very considerate.

David gave timelines for repairs, explained what was needed and followed up periodically until service was complete.

Thank you for your assistance all of your people were outstanding

Bought a new venza. great service. Jimmy was great

Saklieanna was exceptional, she was personable, very knowledgeable, and easy to work with! Would highly recommend her!

They are great I love going there every time they treat me very nice

Took our Rav in for a noise, they found out it was the struts, the work was done in a day, very please with the service, highly recommend this dealership on Sprague, being going their for a few years and always satisfied with their honesty.

Service advisor did a good job. Everything went as I expected it. Even vacuumed my inside car mats.

Always been our go to for our Toyota Prius. Great people and service all around.

AutoNation Toyota in Spokane Valley is pretty amazing. I live in a tiny town in Idaho and work a lot. I had been searching for a truck with specific things for a while and finally found the perfect truck at AutoNation. The problem was it was a Tuesday and it was 8 hrs away so it wasn't like I could go after work and check it out. I emailed them and told them the situation and was expecting them to say first come first serve. I was blown away when they said I could reserve the truck for 3 days! They also sent me a link to reserve the truck immediately, so I did. After the 8 hr drive I pulled into AutoNation. As soon as I walked through the door I was impressed, the place was big but super clean, spotless, and everyone was super nice and helpful. They took my basic information and within 10-15 mins I was in the truck for a test drive. They told me all about the truck and showed me all of the inspection sheets they had done and maintenance, everything! I decided to buy it, the price was fair and was pleasantly surprised when they explained their no haggle policy, what you see is what you get. They show you what the vehicle is worth and my truck was perfectly median priced. Then the dreaded paperwork started, but it wasn't too bad here. Everyone was pleasant. I would recommend AutoNation to anyone! I got my dream truck and they held onto it for 3 days and turned several people away to allow a guy 8 hrs away from Idaho to see it in person, if that's not service I don't know what is!

Had a great sales lady 🙂 she went above and beyond to help us buy a car exactly what we wanted! Thank u Sakelianna

Maintenance department did a very good and timely job. Thanks

My husband called to make an appointment to have a system flush. He asked how much they charge for that service. They gave him a figure, but when they were finished and gave him the bill, it was substantially more, like $200.00 more. My husband said when he wants a bid, he wants them to include known parts, taxes and service department charges. These were all separate from what they told him. If he would have known that, he would not have gone to the dealer. Also, he had an appointment for 9:00 in the morning. They did not explain the process of the service to him or how long it would take. They were not finished until after 3:00 in the afternoon. A definite scheduling inconvenience for my husband.

I took my Toyota Tundra in for a recall service. The staff was efficient and friendly. They were very helpful.

ANDREW who helped me in the past and yesterday is Excellent in Customer Service!

The staff is not knowledgeable to vehicles they sell. It took 2.5 hours to do an oil change on my vehicle. I was not happy with my visit. Horrible customer service.

Friendly and knowledgeable staff

The staff at AutoNation Toyota have always been very kind and helpful. And they do their best to make everything as painless as possible, even if the outcome is not what you were hoping for.

I was in your shop on October 30. There were several employees not wearing masks or wearing them improperly . My se rvice call was great!

Fast and dependable service. very clean, and well ran facility.

No problems, and waiting room was set up for social distancing. Good service overall.

Purchased a 2021 RAV4 Hybrid XLE Premium due to their True Car Affiliation. Not many of these sitting around on lots. Not much haggle to pricing with True Car discount, they tried to charge me a $900 fee on my trade in, we resolved that. But the awful aspect was the misrepresented interest rate-Ali, the Loan Officer stated that we would likely be granted a better interest rate than the contract we signed and according to Toyota Motor Credit - that contract was final and binding when we left.

Vary good and efficient service, Matt is the best! As is all the staff that helped me. Thank you for your great service department.

Good jobs all around. On time, lots of reminders. Nice people.

Spent three hours to get the oil changed, now it’s leaking oil in my driveway. Great experience so far.

Great experience and really enjoyed working with Corey!

The guys in the service department are very nice and very professional. They take good care of my car.

We were shopping for a used car to replace one that was a total loss in an accident. AutoNation had the same make/model in a similar year and mileage. We called and spoke with a salesman about the car and made an appointment to see it the next morning. We live a 2 hour drive to the dealer. The vehicle was available when we arrived, but had not been cleaned as it was new inventory. We drove the vehicle and reviewed the inspection report and maintenance completed subsequent to the inspection. All appeared to be in order we decided to purchase the vehicle. The total time for that was 35 minutes. We paid cash for the vehicle. AutoNation agreed to detail the vehicle, it was so dirty we wanted to return the next day because we wanted them to do a thorough job on the detail. They got to work on the detail while we waited four and one-half hours to purchase the vehicle. This waiting to complete the transaction is simply painful. I don't understand it, I never will. I won't ever do it again. In the future I will leave the dealership and go run other errands and return four hours later and pick up the car. The car was cleaned by the time the paperwork was completed, but the cleaning was not a detailing. We found items belonging to the prior owners under the seats. The car was not waxed. The facility is clean and comfortable and the staff attentive and friendly. I would buy here again.

I've always had good service at AutoNation Toyota. The staff are both friendly and efficient and the facilities are comfortable and clean. I do think, however, that the next oil change/service is incorrect on my windshield sticker. Just had the 10k routine maintenance done and the window sticker says the next appointment is at 20k. This cannot be correct as Toyota recommends every 5 thousand miles. It should be set for 15k.

nice experience service people outstanding Matt takes good care of all our needs Bob Allen sales person is there to help as needed

They did I a good job. Matt treated me very fairly

Informative. Good service from David. Will return.

I bought my 2017 Corolla back in June and I love and do recommend the car, I DO NOT RECOMMEND AUTONATION! Not only did the process take almost twice as long as I was told it would take (almost six hours), I was comped a detail job since it hadn't been done yet. Jason called to schedule it a couple days later. When I told him I would need a car for the day as I am a single mom of three and cannot afford a day of missed work having just spent 21k on a car with them, he took a rude tone and said he would have to look into it and told me the appointment date. I ended up having to figure out how to borrow a car since they never got back to me. I took the car in on the appointment day only to find that the appointment was never scheduled and I had to repeat the process without so much as an apology for the inconvenience (I live 40 minutes away from the dealership). I filled out the customer satisfaction survey detailing the issue and never heard a word from anyone. To add insult to injury, I came home from work last night to an impound notice for the car that I traded in back in June!!! What the hell Autonation?! Not only can your service department not even schedule a simple detailing appointment, apparently you can't even handle the paperwork for a trade in. Their "customer service" is virtually non exitent. I was made to feel like all of these things were my fault. I have had better customer service and trying to make errors right from fast food establishments. This is a car dealership! If I was looking for mediocre service, I could have gone to a used lot a lot closer to home. In short, no issues with my car but Autonation is not the only Toyota dealer in Spokane, if you want a dealership experience GO TO DOWNTON TOYOTA!

Thanks to Matt Keller for providing exceptional and professional service. Thanks to the techs

Ms. Dixson who sold us the car was wonderful, but the service manager lied to us about the rear differential going out. My mechanic told me that Autonation had tried to hide the problem. Totally not impressed. The owner of the dealership did resolve the issue with me, but if I weren?t an attorney myself I am not sure how this would have gone. Two levels of management tried to bully before the manager of the dealership made this right. I have had good experiences with this dealership before buying newer vehicles than this last experience. This dealership needs IMHO a new service manager. If you are buying new here your probably OK. Older vehicles not so much...

The service was good, but I wasn?t happy with the expensive bill. I just wonder if I could had it done cheaper, somewhere else.

Called twice and talked to two separate sales people about a used car they'd listed online. Yes, it's available! Come on down, can you be here at such and such a time? We went down later that day and nobody could find the car. One salesperson didn't even bother to check their records ---- walked us around the lot for 15 minutes looking for the car (it was green, and he points out a black version and says, are you sure that's not it, a lot of times THEY DON'T GET THE INFO IN THE LISTING CORRECT. Finally a salesperson says I don't know who you spoke with but the car is over at the renovation facility. His "apology" for the confusion was that there are "so many sales people on staff that not everyone knows everything" ---- sounds like a management issue to me (is what I thought). Okay, so we go over with him and look --- listed nine days earlier and that car was filthy inside and out! We asked the sales person what does it mean that it's going through renovation? His rude answer was, "I don't know, I'm just a salesman, I don't make the processes." So that car didn't work for us --- it was a 2013 Escape. We said, thanks but it's just not right for what we need because it's too small. The salesman who said he'd been there for 15 years, acted clueless, never listened to us when we explained our needs and seemed like he really didn't care (but proceeded to show us a MINI VAN which was not even something we were interested in at all) --- total waste of time and pretty much what i expect from a "car salesman" --- thanks for upholding the cliche.

Jimmy is awesome! My fiance and I got out of our car and started browsing at the RAV4's out in the front. Jimmy came out and said hello to us and never pressured us. He listened to us, answered our questions and we bought the car!! Thank you so much Jimmy, for your great service. We will be back when we purchase our next car. The whole facility and staff were awesome. Five stars for sure and I HIGHLY recommend Jimmy. Thanks!

The service department is excellent, and Jeff Crane is a very good coordinator. The whole experience was very good

Great people great service waiting time was great clean dealership

A trust worthy dealership but if your educated and can make the case you can save a couple g's. If i was uneducated I would still buy at AutoNation Toyota. Know your trade value, their is wiggle room if you make the case and prove it. Know warranty cost you don't have to pay full freight more wiggle room on new cars. The longer a car sits on lot the price goes down. See how long the car has been there. Maybe its close to a price reduction. If you order a car you will get what you want but not the price break necessarily. I didn't get the color I wanted but saved some cash. The 4 runner is a awesome reliable vehicle but I would make some changes on newer models. Like a 6 speed overdrive for long hwy trips. locking Diff and A Trac in any drive mode. Auto start in TRD Off Road. Looking forward to long life of this vehicle to pass on to grandkids. Thanks Autonation satisfied customer. 2nd car. love them both.

This was the quickest I’ll change that i have experienced so far. Thank you.

had our rav4 serviced. The department and the agents should have a 10 star rating. Outstanding service.

Everyone was exceptional, I usually hate service departments but these guys are awesome. From the tech Jason, to the writer David, up to Parnell, all top notch! Way to go.

Great place to buy and have your vehicle maintained after you drive it off the lot.

My car was serviced on time and was ready when they said it would

My visits to Toyota Spokane Valley have been very pleasant with David Merkle. I am having work done that was recommended at the 100,000 mile check up. Each time I go in, I feel like I', their only customer. Thanks for your great service!

Went for oil change, repair airbag sensor. Able to schedule dent repair and car detailing at same time. Ordered floor mats and got discount. All under an hour!

Second of my prepaid Oil Change and Inspections went fine. This is the second time that the Van was not looked over by the office staff that interact with us after vehicle returned from the shop. This time the drivers floor mat is black greasy. If somebody just looked at the van before giving us back the keys they might see/correct issues so we are not surprised when we get in. The time before this the hood prop was lying on the passenger floor??? did they break it? did they think we would not notice?

I love Autonation. We buy all our Toyota’s from them. Yesterday we went in for our annual service on one of our cars, and that is never an unpleasant experience. Everyone at Autonation is so wonderful and helpful, and our vehicles are in great condition!! Thank you Autonation!!!

Need a better method of informing customers of repair process and estimated wait time. We waited half a day in the customer waiting area to finally be told it was a fuel cap sensor problem . Others came and went while we were there but no one came out to give us a status or talk to us...if we'd known it was going to be half the entire day, we could have arranged to leave and come back.

Mazz provided an excellent sales experience for Jeff and I! As a Toyota fanatic he knew a lot about Toyotas and gave us insight on our own Toyota purchase! The no haggle pricing policy really took a lot of pressure out of the purchase and at the same time the dealership gave us more than fair value for our trade in so we still had the good deal feels when we left. And Jeromy has to be the most pleasant finance manager to ever deal with :-) Thanks for the 4Runner guys!!!

Needed an oil change as we were traveling. Auto Nation in Spokane, fit us in, and great job getting the work done quickly! Thank you!

I noticed a loud clunk when accelerating - when I took it into the dealership, we found that I had unlatched the seat and not secured it back in place - the guys laughed but I was treated extremely well and left with a smile and no charge for their time. This is a great group of service writers and mechanics so will start bringing my vehicle here for service.

We have always been treated fairly and with respect at the service area. this has been a great car and always recommend this business.

We have received consistently honest and helpful service from these folks. We appreciate that their employees know what customer service means!

Service writer was great and kept me informed.

Love working with Bob Allen , auto nations always does a great job

Time for my van's 65,000 mile checkup so I made an appointment with AutoNation Toyota Spokane Valley. The service rep, David Merkle, was new to me and he was awesome! Everything checked out, van is in perfect shape and I was on my way!!

All I needed was a check engine diagnostic. It took 1 hour and 31 minutes exactly (checked my receipt). I was told it would cost $125 when I arrived, but that wasn't disclosed when I made the appointment. When the job was finally completed, there were additional fees I wasn't told about making the bill $147.25. The diagnostic reflected the same problem found by O'Reilly auto parts, whose diagnostic took minutes and was free. The reason I went to AutoNation was because Toyota Corp told me that my particular problem could be considered for a warranty waiver since I was one month away from it's expiration date. He gave me a case number and asked that I call back after I get the diagnostic from a Toyota dealership. After AutoNations diagnostic I called Toyota corporation back, and the girl told me "it's almost impossible to get waivers like that." She checked with her supervisor who denied it. I told her all of the above and that this has been one huge waste of time and lots of money because of what I was told by the previous rep. The lack of up front disclosure by the corporation and by AutoNation is garbage customer service, not to mention unethical.

Was in for 65,000 mile checkup. Service rep was new to me (David Merkle) but he did an absolutely awesome job. Everything was checked out and services performed and I was on my way!!

Excellent service and decent price!

Excellent service and decent price! Will certainly recommend this to ppl who want to get a car.

Service writer was great, the guy who did the service forgot to rotate my tires but the writer double checked to make sure I didn't get charged for it and gave me a follow up call.

Auto Nation serviced my RAV4 and provided a complete, accurate inspection of my vehicle.

From the time I entered the AutoNation Toyota Spokane Valley dealership until I drove away in my new car, I was treated like a King by absolutely everyone that I came into contact with. A very special shout out to James Brown for making our appointment the absolute best it could have been! James is very experienced, knowledgeable, courteous, friendly, funny and really loves his job. I am very happy with my purchase and I highly recommend AutoNation Toyota Spokane Valley for your next wonderful auto purchase experience! Thank you James Brown, Jeremy and staff at AutoNation Toyota Spokane Valley!

Great customer service! Didn?t try to over sell! Quality work!

had great service and very friendly

I mixed up the dates for my tune up, but these guys got me in AND out quick anyways!! They were really great!! And... For the first time since I bought this car 3 months ago, it was able to reach 31 mpg!!!😍😍😍

I was greeted by Mr. Andrew Garrison. He was friendly and professional. He kept me up to date during my short visit in the service service department. I highly recommend Mr. Garrison and the service department at Autonation Toyota.

Easy, friendly, excellent service. .............................................................................................................................

Stay with the quoted amount and not upsell and not deliver. that would be nice.

They did the 95,000 Prius service for me. Great Job

Great , professional , friendly service ! Got us in quickly and solved the issue !

I appreciated their prompt and friendly service. I was told what needed to be done with my three-year old Camray and what it would cost. The service was done quickly while I waited for a relatively short time in the waiting room.

Andrew did a great job. I will hopefully see him the next time I?m in.

love Toyotas friendly salesman (Bob)

Your service eas Excellent as it has been on all visits.

Would have liked a conversation about the multi point inspection.

10/10 wouldn’t recommend this place even to my worst nightmare. By far the worst service department I have ever dealt with. My cars been in the shop 5 different times for the same issue and they insist on telling me nothing is wrong with my car and continuously lie to me. I bought a brand new 2019 Rav 4 and it was the worst mistake of my life and still has the unresolved issues. Now I have to deal with a vehicle that I don’t even feel safe driving in. Please save yourself the hassle of purchasing a vehicle here.

They took me in a timely fashion. The staff was very cordial and helpful. I was in and out quickly. The waiting area was quiet and peaceful and we all sat 6' apart. There were only about 5 customers in the whole building (it was early). The staff were efficient and competent. I felt very good about the whole experience at AutoNation. My car is running smoothly and I feel very confident about the service done on my car.

Mike Workman was the epitome of great personal service and enhanced my car buying experience greatly. after a truly horrendous buying experience at Lary H Miller with Nick The Greek, it was a pleasure to meet and work with an honest and sincere salesman. I sincerely reccommend Mike and Auto Nation to anyone who is considering the purchase of a new or used car!

Good people. !! Fast process and they answer all your questions

Even though I was unable to make my appointment on line for some reason, they still squeezed me in in a timely manner and serviced my truck!

Certified technician. Love ToyoTa

The team at Appleway Toyota took great care of my dad today. Special thanks to Mike Workman and Mike Bailey for their special attention to him as he made this purchase and service decision. He is absolutely thrilled with his vehicle. The Franseen’s are huge fans.

Great place, friendly and knowledgeable service representatives.

Very impressed with the level of customer service that David provided, he was very knowledgeable, kind and kept me informed with the progress , and concerns I had with my Honda Pilot. I would definitely recommend, without hesitation AutoNation to my family, and friends. The service by Jacob, my mechanic was very knowledgeable, and through, and overall much faster than anticipated. These gentleman, definitely represent the best, in you're company, with exemplary customer service...

Matt always takes good care of me and my 4Runner. Offers shuttle service and keeps me updated on the service. Thanks for keeping my Runner running.

Very impressed with the level of customer service that David provided, he was very knowledgeable, kind and kept me informed with the progress , and concerns I had with my Honda Pilot. I would definitely recommend, without hesitation AutoNation to my family, and friends. The service by Jacob, my mechanic was very good, and through, and overall much faster than anticipated. These gentleman, definitely represent the best, in you're company, with exemplary customer service...

AutoNation Toyota Spokane provided superb service related to the purchase of my new Tundra.

They are really on their game. The buying process was smooth with no tricks or misuse of communication. The service process is also very stress-free. Everything is carefully explained and any questions are thoroughly answered. There are no unnecessary repairs recommended.

Quick appointment, finished on time, always nice to work with.

Our experience was fantastic! we went in with an open mind but locked in our needs. The staff was amazing! Very knowledgeable and cared for what we needed. They didnt push us into anything and allowed us to make our own decisions. I highly recommend Autonation Toyota and will be my #1 stop for vehicle purchases!

Our experience was fantastic! we went in with an open mind but locked in our needs. The staff was amazing! Very knowledgeable and cared for what we needed. They didnt push us into anything and allowed us to make our own decisions. I highly recommend Autonation Toyota and will be my #1 stop for vehicle purchases!

Great Service, cost and the people are great. Thank you David.

After 15 years, I still come to Auto Nation to have my car serviced. Everyone is kind and knowledgeable when it comes to the needs of my car. They are the best.

AutoNation Toyota sold us a Highlander. They mentioned in passing that the car was from Canada. They didn’t mention that the entire car read in Celsius instead of Fahrenheit. We noticed this after getting the car home (stupid us but we were more focused on the engine and safety features working, not what the temp read!!) but after a quick Google, it seemed like it just needed the settings to be changed as Corolla’s, Prius’ just need a couple of button pushes and it switches. No big deal. We called right away to ask about this. After putting off our phone call for a couple of days (we called several times) they informed us that highlanders don’t have the ability to change from C to F. They also informed it that the time to return the car had passed. Buyer beware!! This company will let important details “slip their minds”, then won’t return phone calls during the vehicle return window. We’ve been working with them trying to make this right but it’s been like pulling teeth. They want nothing to do with us now that they have our check.

AutoNation Toyota sold us a Highlander. They mentioned in passing that the car was from Canada. They didn?t mention that the entire car read in Celsius instead of Fahrenheit. We noticed this after getting the car home (stupid us but we were more focused on the engine and safety features working, not what the temp read!!) but after a quick Google, it seemed like it just needed the settings to be changed as Corolla?s, Prius? just need a couple of button pushes and it switches. No big deal. We called right away to ask about this. After putting off our phone call for a couple of days (we called several times) they informed us that highlanders don?t have the ability to change from C to F. They also informed it that the time to return the car had passed. Buyer beware!! This company will let important details ?slip their minds?, then won?t return phone calls during the vehicle return window. We?ve been working with them trying to make this right but it?s been like pulling teeth. They want nothing to do with us now that they have our check.

My P U is new with 6000 so no repair complaints but I owned a shop for 45 years and I find them very friendly to both me and my dogs. Whem I'm waiting for the work all the sales people came to talk and they know I'm not shopping so its just to be friendly. To me that means a lot.

fast and friendly service and my car problems were told needed work on and cost to get it fix.

they are a friendly staff and honest. they took care of my questions and concerns about the used car I bought from an other dealership.

After my brother was treated poorly, for return of a car he didn’t want, disrespected for who he is (A Vet) and you had my nephew there for 5 hours...... Wow. Thankfully we only drive GM, but you can’t bet I will not be sending anyone there for any vehicle.

Our purchasing experience at Auto Nation Toyota was very pleasant and easy. The Salesman knew what he was talking about and provided different options, the Sales Manager did the same, and the Finance Manager did a very good job at describing what the various options included.

Great people to work with, when purchasing or leasing a vehicle

Toyota of Spokane Valley is a great service facility. Everything is always promptly completed and the customer service area is comfortable and stocked with complementary coffee, donuts, reading materials and TV watching area. You don’t need to dread service appointments anymore.

love them they are wonderful and have

My trucks driver seat squeaks and I made an appointment for it. The tech that was working on it came in and asked me to show him cause he couldn?t get it to make noise. I showed him and made it squeak.... that?s where you dropped me and said it?s normal, my truck has 6k miles and no other Tacoma I have ever drove does that. I work on cars/trucks every day at my job and have driven over 100 Tacoma?s. None of those ones driver seat makes that noise??

Completed a routine service in a timely manner. Service personnel are friendly and professional

Always a good experience with your Service Department. Dave was very helpful, 6th vehicle from you.

Low pressure salesman, answered all my questions when I bought my Rav4 at my first service appt. Waiting area is clean, quiet. Easy to find dealership and enter for service. Listened to my needs, requests and did not try to "sell up" to a vehicle with features I didn't want.

a month ago I chose Autonation because I thought they were a reputable company I could trust. I was majorly disappointed with my experience. I purchased my vehicle with them for $29,000. I noticed a difference between paint colors on the back bumper before driving off the lot. Before leaving the lot I spoke to our salesperson about the unsightful gouge on the back bumper that had been painted over. Our salesperson let me know that he was aware of the damage and he brushed it off as a small repair I could do myself. They painted over the gouge thinking I would never notice. So after a long day of driving and paperwork I didn't have time to renegotiate or say nevermind about the purchase. I also had my disabled mother with me and we were now stuck at the dealership after dropping off the rental we used to get there. I felt uncomfortable trying to fix the damage myself like the salesperson suggested. So I went to a few collision centers and they all said it was scraped down to the plastic and needed complete removal and repaint of the WHOLE BUMPER. Estimated costs of $1100 to $1400 from the few collision centers I took the car to. After numerous phone calls and emails to this Autonation they have offered $200 but that $200 won't not fix my issue

We stopped by the Spokane Valley Auto Nation Toyota to have a look at a 2018 Dodge Grand Caravan. We liked their service and the vehicle so much that we ended up buying it right away. Kaitlynn Trask was our salesperson, and did a great job in providing us all the required information regarding the vehicle and financing. She was very respective and straight forward. Mike Bailey was our finance person and did a good job helping us. We really like the one price policy of Auto Nation that takes out the bargaining aspects during the purchase. We feel that the vehicle we purchased was priced at a very decent price and it was in a really good condition. So far we had a really good experience with Auto Nation, but we will see how things go as we continue working with them. Based on our experience so far, we would highly recommend buying vehicles through Auto Nation Toyota in Spokane Valley.

We stopped by the Spokane Valley Auto Nation Toyota to have a look at a 2018 Dodge Grand Caravan. We liked their service and the vehicle so much that we ended up buying it right away. Kaitlynn Trask was our salesperson, and did a great job in providing us all the required information regarding the vehicle and financing. She was very respective and straight forward. Mike Bailey was our finance person and did a good job helping us. We really like the one price policy of Auto Nation that takes out the bargaining aspects during the purchase. We feel that the vehicle we purchased was priced at a very decent price and it was in a really good condition. So far we had a really good experience with Auto Nation, but we will see how things go as we continue working with them. Based on our experience so far, we would highly recommend buying vehicles through Auto Nation Toyota in Spokane Valley.

The car is fabulous. The service is not. I think follow through in business is one of the most important aspect of the sales process. I have sent numerous E-mails and a few phone calls to AutoNation after purchasing a new car. Still, to this day, I have not received the Car's handbook. Yes, I know it is available online. I want the actual book or books. You think if you are going to spend 30,000 on a car that you would receive a owner's manual that goes with the car. Until this small detail is cleared up, you have a very dissatisfied customer.

Thank you for the quality of your facility, and especially the quality of your staff. It seems that they are all concerned with and about customer service. Its actually enjoyable to wait for my vehicle in your facility. I bring my work with me (or just something to do) and waiting is not a problem at all. But, even more than this, we've had toyota vehicles for about 30 years now and are very pleased with the quality of the product. Thank you ..... Toyota! and, Toyota service people!! Allen Barrom

My technician was great. Courteous knowledgeable. Caring.

Awesome job done by Service department, just took almost an hour to get my 15K miles service, well done

I was in for a 60,000 mile service on our Sienna. Shannon, the service rep, is just the BEST!! The service was done as quoted and finished as stated. It was Christmas Eve!!

I was very pleased with my experience buying my car here. Everyone was nice and it didn't feel like a high pressure environment for me. The price was better than other dealerships I looked at. They seem to have a great place of business

Service was as we?ve come to expect from Toyota...excellent!

Sales- great purchase experience! Service- easy scheduling, good service. Parts- always willing to help out.

I purchase my vehicle in November and gave a 3 star review. Customer service has failed me. Went to pick up my plates and they where given to the wrong person, along with my registration that has my full name, address and personal info. I work in medical and if I made an error like this I could loose my job and be fined up to $1500.00. I continue to be unimpressed. Do not purchase from them.

Great, friendly, and fast service.

I recently upgraded my truck, and everyone was great to work with! Great customer service!

We will never buy a car from anywhere else! The whole experience from being to end was excellent. There was no haggling, we told them what we were looking for and they made it happen.

As usual, Outstanding Service. I was constantly updated on the status of the maintenance performed. Impressive !!!!

Best vehicle purchase of my life and I am currently 68 years old, so have purchased a few vehicles in my life. My salesman Matt is intelligent and kind and made me feel very comfortable explaining all the answers to my question that I didn't even ask. James was also excellent, setting me up at the start.

Had first service oil and filter and tire rotation..went quickly and done well.

We have had excellent experiences from purchase of new vehicles and service of those vehicles. Recommend ANToyota to anyone who appreciates good customer relations, they also have all my vehicle info and can access my cars online right away

I worked with David, who is very personable and helpful.

The staff was very welcoming as soon as we came. They greeted us and our saleswoman Sakeleanna went above and beyond to make the sale. We are thrilled with our Highlander and have already referred another potential buyer to her. ☺️

Joshua went above and beyond answering all of our questions. This was particularly important to us since we just moved to Spokane. He provided a great experience for the service of our vehicle.

Brought my 2016 Toyota Tacoma in for a 30,000 mile complimentary check, was told the front and rear differential oil needed changed. According to the manual that is only under extreme conditions. My truck does not meet those conditions by any means. But I was told it is recommended. Had I really know they were blowing sunshine I would have told them NO. I felt pressured, as a female, to having the service done. I was told I would get a survey via email after the service, never got the survey even after asking for it a second time. They must not want to know what I really feel! My husband even went in and talked to the service manager and the service rep, Matt. He got nowhere! Apparently I authorized it. True, I did after being pressured and told it was needed! We won't be back!

I am very happy with the way that AutoNation found what I was looking for, great prices, took the time to explain the features of the vehicle with me, gave me options on warranty's that fit my needs, and went the extra mile to find the color I wanted. Very pleased overall, a wonderful rig to drive and a pleasure to work with the staff at AutoNation. Thank you!

Our salesperson, Kris, was great. He accompanied us with drive trials to determine which style Rav 4 we wanted to purchase. Kris pointed out features that were new to us. He brought our counteroffers to the management and helped us get the price we wanted. Kris was friendly and made us feel comfortable.

Excellent buying experience everyone was very helpful and didn?t pressure us at all and fair prices on vehicles.Only negative I could say is process took longer than usual not sure why but maybe they could hire more people.

Great service. Pleasant atmosphere and very professional

Had been looking for a RAV4 specifically for most of the year off and on. Never felt any pressure nor received any questionable information. Sales staff informed me of options and gave good credit advice. Really happy with my vehicle and would recommend this dealership.

Timely, competent, and efficient...I always feel confident taking my car here.

I highly recommend taking to Daniel Savage, one of their sales consultants. I have a disability that makes it more and more difficult for me to drive. We went to see if there was a car that would accommodate my needs to be able to continue driving. All I knew was that I wanted to try to find an SUV. Dan took the time to understand what the driving issues were for me, and to help figure out what type of SUV and options I would need to best enable me to continue driving. He helped me try out several brands of SUVs to see how they compared and if they would enable me to be able to continue driving. He wasn't just trying to sell any vehicle but help me find what would be the right car with the right fit and options for my needs. We left with a lot to think about. We knew what fit best but needed to decide whether to buy used or new and to get the best deal possible. When we were ready to buy, we went back to Dan, and made our purchase. He helped us make the best decision for us and to be able to give me the ability to continue to still be able to drive. He cared about me and my needs. That is what made him great to work with. Sincerely, Joe & Brenda

The specialists were extremely friendly and made sure I felt comfortable with the cost and care of my car before it was even handed over. Couldn?t be happier.

Andrew was my service advisor. He was quick and efficient in dealing with my issue... it was almost like I stayed at home all day!!!

Routine service efficiently done. No problems. Routine service efficiently done. No problems.

I loved the whole thing. I got exactly what I wanted in the price range I wanted. My dealer was awesome and David Clark really is the best manager there.

I loved the whole thing. I got exactly what I wanted in the price range I wanted. My dealer was awesome and David Clark really is the best manager there.

AutoNation Toyota has always provided responsible service.

I went in on a 18 mo. checkup. They were friendly,nice, Explained everything to me. Quoted time there and was right on.

Clean facility. Everyone very friendly. They provide comfort while waiting for your car.

I got a great deal and very professional service. Highly recommend.

My first service visit. Every one was very friendly, knowledgeable, and eager to make the experience as pleasant as possible. The only thing missing was a vacuum and wash.

Sure appreciated the polite and professional service we received from Avery Puls! I really like my 2018 Subaru Outback, still learning how to use all the technology!

Great Customer Service in all areas. we bought a 2018 RAV 4 last year and have had nothing but great service service then. We love all the safety innovations in our RAV4. We will be buying from Toyota again!

always trustworthy, polite service. I can depend on the repairs being done correctly. If not the problem is quickly remedied.

Kris, Jeremy, Brian, the best service ever!!! I will return to this dealership every time to purchase a car.

It was all very quick, easy and comfortable. I have not complaints. They are great to work with!

Our salesman, Nick, was very helpful. He is newer to Toyota, but seemed very knowledgeable about the 4Runner we came home with! Also, we arrived pretty late in the evening and didn’t leave the dealership until after 11:00pm and everyone seemed very patient and friendly considering the late night! Also, Nick did call back a couple of days after to follow up on a couple of questions we had on some of the features of the 4Runner! We love the 4Runner and would highly recommend not only this dealership, but also Nick as your sales rep!

Service was excellent, timely and friendly - they were above board on all accounts.

I bought a used Highlander last weekend and everything went smoothly. Our salesman was Kris and he was very hepfull and patient with us. Every person we dealt with there couldn't have been more nice. We'd recommend them to everyone

Always a positive experience....for something that is not a favorite activity! Friendly, customer focused service. They go out of their way to be sure everything is going smoothly.

Paul Wallace was a down to earth salesman.. Very nice and accommodating..

Great customer service. Get my vehicle fixed in a timely manner. Clean and comfortable lobby. Friendly staff.

I just leased my third out of four Tundras from Toyota Auto Nation in Spokane Valley. I have always been treated well by these people and even have made some good friendships through the years. Sales is great. We always kid about the little glass room. The service department is very accommodating. I always know they will take very good care of my truck. I am enjoying my new Tundra right down to my new hitch. Thanks everyone.

Services were performed that were not requested and descriptions on the invoice were not accurate or honest.

The staff is super friendly and Corey made my shopping experience great.Even in the pouring rain.

Our overall experience was great! The salesman great, the buying process had a glitch, but was resolved to our satisfaction. Our experience was overall great. The salesman was great and even with the buying process having a glitch we are completely satisfied. The vehicle is just what we wanted and are we are glad we chose it.

I will never buy a vehicle anywhere else!!!!! they treat you with the utmost respect and I'm very satisfied with my purchase experience. I would recommend them to all my family and friends!!!

i recently bought a 2020 Toyota Corolla from Paul Wallace.. He was very professional,, not pushy. Listened to all my wishes and we found the perfect car.. He even made me laugh.. This is my first brand new car and I love it. . The business mgr seemed a little irritated with me when I chose not to add all the extra warranties etc. I did my financing with my credit union and got a great deal.. We have a time set up for my first service,, Looking forward to seeing how the service dept is.. Thanks again Paul..

Service was completed as expected. Very complete. Thank you.

AutoNation Toyota Spokane is very easy and straight forward to deal with. Sales people are top notch.

Very professional customer service and great assessment of vehicle and recommendations for solving the problem.

I recently got a Rav4 that I love. The sales team took the time to answer all our questions and gave different options for purchasing the car. Justin Williams has been there from the test drives, too the sales options, and then the follow up phone calls to see how everything is going. Over all the experience had been great.

Very easy process from trade in through purchase. Richard (salesman) was knowledgeable and professional.

Our salesman Cory was very knowledgeable and patient.

Matt Keller was very good, explained what I needed and got it done.

The sales department is great David and Mike are great but the service department on the other hand is not. They are horrible about anybody giving you a call back within a decent time. And that’s if they give you a call back. I enjoyed buying my last two cars there but with customer service like this I’m not sure we will be buying another car there

People were great. Friendly. Wish the sales folks had more knowledge of competition. Was looking at sienna vs odyssey. Neither dealerships? sales people knew anything about the other car. Was frustrating considering that AutoNation sells both. Actual buying process was long. Perhaps due to large volume of sales that day and lots of paperwork. That process should be streamlined.

I just had a traumatic blow out from an exploded Les Schwab tire, totaling my beloved and pristine Prius, causing $11,000 in damages. I was not a happy camper. I definitely wanted another Prius hatchback and Drew from Toyota/AutoNation showed me the only hybrid hatch Toyota had available. Justin Williams helped me through the process, being patient and explaining things to me in my language. I liked AutoNation because of Drew and Justin.

Excellent service. All questions were answered. She didn't try to sell us anything that we did not want. Very informative and professional.

Surprisingly poor service, poor communication, no follow up, no tact/courtecy, by service rep Shannon.

Tina was very helpful. She new what she was doing and made the buying process very easy and she put me at ease.

Great experience working with AtoNation. The salesman and I worked really well together.

better customer service on refunds and just giving a person an honest answer , never in my life have i had such bad service , you have lost me as a customer forever ,, if you want to feel like you don't really matter just go to auto nation.. at least that's how they have made me feel , and i bought a bran new 2018 tacoma from them for dam there 40k after all was said and done more like 44 k, traded it it in 8 months later on a new truck and they don't want to give me my money on the extended warranty. one call after another after another... finely after darn there 2 moths and 4 phone call and 1/12 hrs later i was told 1 to 2 more weeks . and that was not at the store i purchased the vehicle from, they told me today every one was to biz to talk to me , and i could come down there and wait to see if anyone became available ,, and she was so so snotty and said i was not even going to get my money back because i didn't give them what they needed , witch i will tell you she is a big fat lier when it comes to that i have all the paper work and all the boxes are checked . they've been sitting on over 2,300.00 dollars of mine and I'm pissed , i will be contacting bbb and my attorney , i have had enough...

Got my yearly servicing while I waited. The employees at Auto Nation are always friendly. I had a staple in my tire that I wasn?t aware of that they called to my attention, and were able to repair so I didn?t end up down the road with a flat.

I always have excellent service from Matt. He?s very knowledgeable and helpful.

Very understanding services

Purchased a Toyota Highlander last week and this was hands down the easiest car buying experience we have ever had! Very happy with our new vehicle and with the trade-in experience.

I brought my car in for repairs. Nick was very kind and he went the extra mile to help me out . It was refreshing to know that there are still good people out there. I greatly appreciate Nick working with me and understanding my situation. He was awesome!

Great service, personable interaction with service rep.

Simple, easy, fast. Salesperson was easy to work with.

Easy purchasing experience with friendly staff.

I have had my vehicle serviced several places in Washington state and AutoNation is by far the best place to go. All around great service every time I have went in from when I bought my vehicle to every time I go in for a service.

I had a great experience leasing a new vehicle. Ron and Daniel helped me at the Spokane Valley, WA AutoNation. Ron took me for a test drive, and Daniel did the paperwork and showed me all the features on the car. They were very nice, knowledgeable, and courteous.

My service rep Andrew was very friendly and helpful. I told him what another dealership had said my check engine light signified and what their recommendations were. He priced the repairs out, worked to schedule the repairs that fit my schedule, and then informed me that the repair techs had found that the repair would cost less than expected. Car was ready when promised and the smaller bill was appreciated.

Working with TrueCar and CarMax for information on cars, I bought my car at AutoNation Toyota. The process took longer than I expected, but they were very helpful, professional, friendly, and accommodating. We drove over 6 hours one way to get there and it was worth our time and effort. Very happy with my purchase!

oil change, tire rotation, an overall inspection & vacuum interior. In less than 1 hour, I was out the door. thanks much!!!

Always exceptional service. Friendly staff. They go out of there way to make sure you are taken care of.

Took my Sienna in for recall/warranty work - David was very helpful - got me in and out in record time! Super professional and kind every step of the way!