13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota Spokane Valley Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Toyota Spokane Valley

tldr; AutoNation sold me a "clean" car that ended up with several problems before even getting the plates on. They told me they specifically couldn't rid of $150 doc fee (they can in WA) and that I should've bought a warranty (wasn't offered). Spent nearly $3k in mechanics fees in the 2 months I've had it. Should not have spent my money here, and DO NOT recommend, at least for as-is vehicles. Bought an 04 Sub Impreza a couple months ago from AutoNation Toyota. Was excited. Car was clean inside and out, one maintained owner with under average miles, and a list of the work AutoNation allegedly done and inspected taking it in. Days after buying it, 3 of the bulbs around the vehicle went out. The headlight actually has a wiring issue and it flickers on/off and still needs to be replaced (opened it up to see it was covered in tape). Then a couple weeks after purchase, while out on a trip, 2 cylinders started misfiring. Had to take it to a mechanics and get all new spark-plugs (old coated in carbon) and wires. Then, immediately afterwards on the drive back into town, the transmission went out (constant grinding noise, possibly bearing). This was ALL BEFORE GETTING PLATES (gf had to drive me down to pick those up). Nearly $3k in mechanic costs alone already. When I spoke to AutoNation about this issues, they told me I should've bought a warranty. They THEN told me that they actually didn't offer a warranty on the vehicle because of it's age, only as is.. And even the as-is wasn't correct. The paperwork listed the passenger window switch as being replaced, but when I was in their office telling them all the issues that popped up off the bat, I also mentioned that the window switch currently doesn't work, and if they'd be willing to at least replace that. AutoNation then told me that, actually, the technician listed it as 'working and not replaced' in their computer system so they wouldn't. I have a love/hate relationship with this car. A manual Subaru Impreza hatch is the one I wanted and had been waiting for, but wow this experience has been an anxious hassle. I wish AutoNation, and the salesman Michael Mazzarella (told me specifically that the $150 doc fee could not be waived. It apparently can in WA, says so on the paperwork), weren't the one to take my money. Been to mechanics 5 times so far in the 2 months I've had it, nearly $3k deeper. Will not suggest this place at all. First dealer experience, and hopefully my last.

Tynan Black Jun 15, 2021

We had a great experience at AutoNation Toyota Spokane Valley. Justin Williams met us as we were stepping out of our old vehicle on July 24th and asked if he could help us and if we had an appointment. We spent the next few hours telling Justin what we were looking for and the three vehicle makes we were wanting to look at and test drive. Completely satisfied, we made an appointment to return on July 27th to let him know what we had decided. Instead, we called Justin the next morning and asked if we could talk to him that afternoon. We met up with Justin and said we wanted to go ahead with the Toyota RAV4 in blue. He went and retrieved the vehicle we were interested in and proceeded to explain more of the safety features and advantages in the vehicle. When we returned inside, we proceeded to fill out the finance paperwork and the ball was rolling. We finally decided to lease the vehicle, thus providing Justin Williams with his first sale/lease. We then worked with the Sales Manager Ali and the Business Manager, Jason Melton, and drove the vehicle home that evening. There were a few hiccups with the lease process, but Justin, Ali, Jason, and Toyota all worked to make it happen for us. Thank you for a great car leasing experience. April 29, 2021 I arrived about 15 minutes early for our service appointment and was able to bring our 2018 RAV4 right into the service bay. I was waited on right away, described what the vehicle needed done and asked about the 10% midweek service discount. The paperwork was ready for me to sign and I went to the waiting area. The vehicle was ready within the hr and I was presently surprised with the bill. While at the dealership, I was also able to talk to Serge Chekulayev and set up a tentative date to meet him in the near future to begin the paperwork to buy the RAV4 at the end of the lease. All in all, it was a very good experience at Autonation Toyota Dealership in Spokane Valley WA

Nan Barnes Apr 29, 2021

Everything about my experience with AutoNation Toyota was absolutely horrible and I would suggest anyone to stay away from that place. From the very start, I go in to purchase a vehicle, I had 3 specific vehicles I wanted to look at and wanted my monthly payment to stay under $350, the salesman Nap continued to show me $35,000 cars bringing me a paper of my monthly statement being $500-$600 I was extremely frustrated and over and over explained $350 was my max he just pushed and pushed until finally I looked on their website myself and showed him cars I FOHND that I wanted to look at specifically. I found the car I wanted and that was that. Then my experience continued to the finance managers office Jason Bisquera, he went over all my finances and of course suggested a warranty, he seemed like a very nice guy at the time and while going over warranty’s he explained if ANYTHING was wrong with the car bring it back to AutoNation Toyota and it would be a $100 deductible, I was shocked and confirmed with him, I said “ANYTHING??” And he said yes if ANYTHING is wrong. Well he is LIER which I will explain below. So I bought my car in July which was a 2013 Jeep Geand Cheerokee by the way. Well 3 months later my check engine light comes on, GREAAAATTTT. Now my experience brings me to the awful service department..... I brought my car in for a scheduled appointment. Like I mentioned earlier I have the warranty for my car and was told when I purchased the warranty that no matter what was wrong with my car to bring it back to Auto Nation and I have a $100 deductible there but if I brought it somewhere else it would be a $200 deductible. I filled out everything online of what I wanted looked at because I figured gee $100 might as well get it all checked out while I’m there right?? I get to Auto Nation Service department at my scheduled time and the guy (Andrew Garrison) looks over what I filled out of what I needed done and tells me his technicians don’t know how to check a ‘check engine’ light on a Jeep and don’t know how to work on Jeeps and that I needed to take it to Jeep to have it fixed. I explained to him I was confused because I was told to take it to Auto Nation to get the cheaper deductible. He told me to take it to Jeep and sent me away never offering to sublet it or anything. That same day I called Auto Nation and spoke with someone (Not sure who this time) in finance about my warranty because I was confused and wanted clarification. The guy I spoked to explained I shouldn’t have been sent away and they sublet it to Jeep so I still get the $100 deductible and that that’s what they do all the time. He told me to come back in and that’s what they would do. I asked if I needed to make another appointment and he said no just bring it in whenever and they would take care of it. I brought it in. I live on the north side with a baby and finally had a day I didn’t need my car and could drop it off. I get there and spoke with the same guy I previously did (Andrew Harrison) and explained the situation and he asked if I made an appointment at Jeep which I did not because the guy in the finance department said to just bring it in. The guy in service made me an appointment. I had been sent away TWICE while thinking I was finally going to get it fixed. SOOO FRUSTRATED. Then that’s not all of course...... I finally go back in to have them sublet it to Jeep. Since I had a few things looked at my diagnostic fee from Jeep was $300 and shocker my warranty didn’t cover ANYTHING it needed done nor the drastic diagnostic fee. By the way this last time I dealing with the service department the whole time I was working with David Merkel and he was AMAZING, the only pleasant person I’ve dealt with at AutoNation and TRULY cares about the customer and I can’t thank him enough. But anyway continuing on....I am standing there with a $300 bill and nothing fixed on my car. I explain I can’t afford $300 and I was only expecting to pay $100.I spoke with a different finance manager and he just threw the warranty in my face. HORRIBLE CUSTOMER SERVICE.

Kayley Harbolt Dec 11, 2020

I have been looking for a new truck and have had a hard time finding the exact package that I want. I, like many other people I'm sure, have had to turn to the internet and extend my search area further and further to find what I would like (at a fair price of course). I finally found a truck that met my criteria and it was listed at a fair price. I contacted the dealer and explained I was out of town and would need to have the vehicle shipped. I know this is a very common thing, but still wanted to make sure they were familiar with the process. I was told, "Of course we're familiar with the process." Obviously I would be on the hook for the transport fees, and since I am not able to be there in person for the document signing purposes, I was notified that I would have to use a notary service that could come to my house and take care of that aspect (at a fee of course), but I understood that and had no issues with it. So after receiving the email with the quote of the price for the truck, plus the $1800 transport fee and $400 doc signing fee, I was informed that a discount of $2830 that was included in the quote for the vehicle would not be applied for me since I am not close by. So not only does it cost me $2200 more than if I lived close and could simply pop in to get it, it was going to specifically cost me $2,830 more as they were revoking a discount that is available to everyone else interested in the truck, a discount that is advertised on the internet for all to see and take part in. I literally am being discriminated against because of my geographical location. Nevermind the fact that I was willing to pay the extra $2200 more it was going to cost me just to physically obtain the truck versus someone that lived close to their location, which is entirely based on my decision to look far from home...now they are raising the price AN ADDITIONAL $2830 for no apparent reason I could find, other than to further slap me in the face for not being able to find a truck similar closer to home. I spent a decent amount of time getting to this point (finding the truck, speaking on the phone several times with sales associate, obtaining a formal quote), and am absolutely appalled that they would even attempt to treat a viable customer with such contempt rather than simply appreciate being able to sell a vehicle at their asking price without even a bit of haggling on my part. Let alone the willingness to pay $2200 on top of the sale price of the truck. No problem, I will gladly take my excellent credit and hard earned money somewhere else that it will be appreciated. I truly hope they are forced to correct these horrible business practices as a result of more people avoiding them and allowing them to see the error of their ways.

Paul Dec 10, 2020

TOYOTA SERVICE:: We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

Bryse Warner Nov 25, 2020

We came in to buy a used car we had seen online - as we entered a salesman named Ty greeted us and began helping us with what we came in for. Ty was an amazing salesman - not too pushy - patient - personable. We really enjoyed working with him as we wanted to make sure this was the right car for us. We agreed that we would go ahead with the car after a few hours of going back and forth and leaving and then coming back - we signed the papers and then had to wait to do all the financial portion of the purchase. We had to wait a few hours (not a big deal - car buying isn’t assured to be swift) - after 2 and a half hours of waiting we got into the finance office to finish our paperwork (& the part where they push every warranty and coverage known to man on you). We had already made up our mind that we did not want a warranty or GAP coverage through them as we could get it cheaper through our credit union (and to be frank the last 3 car purchases we added warranty’s and didn’t use them once) - so I was willing to risk it this time. After being in there for a bit working with one of the finance consultants he had his manager (Brian) come in to help print off some paperwork we had to sign before we could leave - realized we didn’t get a warranty or gap and tried pushing it on us again and claimed that with his age he has had much more experience than us and can assure us we need these warranty’s (not our first rodeo). After saying no for the 1000th time - he tried adding GAP coverage once more ($449 is there price - and I told him I didn’t want that because our credit union gave it to us for $349) and started saying that we can only do it then and there and after we sign we can’t change our minds which was not true information. He was blatantly rude and incredibly childish in his approach to upsell us - after saying no once more for their Gap coverage and calling him out in his false information he threw his pen down on the desk and walked out on us. I do not recommend Toyota’s auto nation in Spokane Valley - most unprofessional car buying experience we have ever had. Ty was amazing but the Financial Manager Brian was not - expect to be manipulated and talked down to. If you decide to purchase a vehicle from here assure you know what you are talking about and doing because they will not let up for the entire 60 minute process of paperwork signing if you decline all of the Warrenty and Coverage offers.

Gage Lang Jan 29, 2019

I walked on to the Spokane Valley Autonation lot as an intended practice run for the dealership through which I thought I’d end up buying my truck. I wouldn’t have guessed the experience I’d have would bring me back a week later. Drew Charnos met my parents and I within minutes and I couldn’t have been luckier. I’d done hours of research on my Tacoma, had never been to a dealership before and came in guns a blazin’, assuming the worst of salesmen so I was feisty to say the least! Drew and his team were so polite and so professional. I felt very comfortable negotiating and discussing things openly with them. Drew spent over 4hrs with us that first day and we had so much fun! I did end up visiting the competing dealership one state over, and although they were very friendly, it was an easy choice for me. I can’t say enough good things about Drew Charnos, Ron Lollis, Corey Moore, and Vincent White. Drew is so incredibly knowledgeable, not only with my Tacoma but with cars in general. I’d trust him with any car, any question, any time, hands down. I trust him as much as my dad, and that’s saying something! The fact that the two of them seemed like long time friends was also significant for me. Not only was Drew able to meet my price points but he was able to find me a truck in my exact specifications, exact internal/external packages, in the color I wanted. The Tacoma double-cab, long-bed are not as common and quite hard to find. Several of my friends had to give up and get the short-bed because they couldn’t find a LB. Drew worked hard to find me my truck! The car and price points I was familiar with but the financing portion I was drastically underprepared. Corey Moore is a finance guru and I honestly felt 100% comfortable with what he was telling me and what I was walking away with. He jumped through hoops to give me the absolute best package at an affordable rate. I feel like I learned a lot about financing in general with him. He even gave me some rad tips and tricks for modifications after market! Overall, I now know that negotiating price with dealers isn’t as fuzzy as I’d once thought. The price and value of vehicles is easy to find if you do the research, and everything is out in the open if you look for it. That being said, in all honesty, I probably could've gotten the price I wanted from any dealership. But my take away is this: I not only bought my dream truck, but can honestly say that I made a friend for life. Or more accurately, my family made a friend for life. Getting my truck serviced is going to be a blast! (Ps: Vince, thanks for making my truck sparkle!! We had so much fun hanging out and chatting with you!)

Amy Oct 30, 2018

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill perfectly. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Leon Hopkins Feb 3, 2018

My wife and I bought a 2011 rav4 from autonation Spokane valley a couple years ago, this was our first time buying from a dealership and I feel like they took advantage of that. We chose our car and signed this piece of paper not realizing (or being told) it was agreeing to the sale price so I had no chance to negotiate. We chose our spefic rav4 because of the upgraded rims and our seller knew that. But after we got home and did a closer look around we realized they were molded plastic hubcaps. We called our seller and he promised he'd get us the rims we thought we were getting. After 10-15 more calls/texts of him promising them, we never got them. They also sold us on a upgraded protection plan which we wanted, but they only told us about 1 plan, (the way more expensive one) and not the other plan which is almost just as good but waaaay cheaper so we had to go back in to have them adjust it and it saved us $1k. But worst of all came most recently and is the reason I wanted to write this and warn you of these guys. I started noticing a weird grinding noise from the transmission a few months ago, it eventually got pretty bad. So I took it in to them to get checked out. I told them it happen when I speed up at around 40mph and several other details. Well they come back and tell me its my brakes! I wasn't buying it so I got a 2nd opinion elsewhere and my mechanic friend said it was for sure the transmission. So I scheduled another appointment because I was at 98,500 miles (only 1,500 away from my warrenty running out!) This time I demanded that I drive while a mechic rode along so there would be no denying the sound, and sure enough my transmission was failing and I finally got my new transmission under warrenty. So if I had just listened to their first diagnostic and gone on my way I would probably be paying for a new transmission out of pocket right now. So whether itbuying incompetent mechanic looking at my car the first time or they saw how close it was to the warrenty running out and toyota didn't want to shell out the money to make the repair, either way it almost cost me around 3k and when telling a manager all of what you just read, all he offered to make it right was $10 off a brake job.

Sam Bridge Feb 4, 2017

My past experiences with car purchases have made me a high maintenance customer. When I purchase a new car, I expect everything to be perfect. Afterall, it's new, right? I don't see why anyone would settle for something less... especially if you are planning to make this new vehicle your forever car. You shouldn't have any reservations about it or you'll end up trading it in again. There was one point where I went through 3 cars in a matter of 4 months! I settled without being totally in love with the car and became too irritated to keep it. My search is over. I decided on the exact vehicle and model I wanted (with many specific details as to the interior, wheels, and features), and began reaching out to dealerships to see what they can do to make this happen for me. Autonation not only put together my dream car, but also exceeded my monthly payment expectations. Other dealerships I was in contact with couldn't even come close. And when I accidentally scratched my center console within the first few days of having my new car, they were more than happy to help me make it beautiful again. My initial contact was Joey in Sales. He wasn't pushy and was great at keeping in contact with me. My second contact was the General Manager, Dustin. He was very patient. He spent days working on the different finance/lease options in order to help me figure out what would be best for me. I also had a million questions, which he answered clearly and without hesitation. I'm a horrible decision maker, but he helped me make this process easy. We worked out a deal and when I showed up to sign the paperwork, everything was all ready to go. Kevin in Sales greeted me, collected my trade-in, and went over the user manuals with me. He became my official "go-to" person for any further questions I had. Kevin went WAY above and beyond in order to make this process easy for me. I'll be referring all my friends here in Spokane to him for their new car. He was my rock. Bradley, my finance guy, was friendly and listened to what I believed was important and not. After going through the options and taking our time to discuss each one, we decided on a plan that was more than agreeable. This is usually the point where my heart starts racing and I begin to have second thoughts... no second thoughts. I was truly excited and couldn't wait to drive home in my new car. Ray in Service was responsible for making my new car my dream car. He organized everything from tint to installing my new sunroof. He also helped me with the annoying scratches I made. That wasn't a happy moment! Then that brings me to the Parts manager, Justin. Unfortunately, the scratches weren't repairable so he helped me get the parts needed to make it new again. He even drove to my place of work so he could get a firsthand look at the damage I created in order to ensure the correct parts were ordered. I never would have expected him to do that. Autonation Toyota in Spokane is the way to go if you are looking for a new car. I couldn't have asked for a better experience. I'm moving to Texas, but if I do ever purchase a new car again I'll probably fly up and drive it home from here. This transaction was seamless, and I am 100% satisfied with my purchase. Thank you!!

redheadjkb Jul 13, 2014

Come to AutoNation Toyota and Scion of Spokane Valley Washington if you want someone from the dealership calling you (Brad C.), threatening and harassing you all on your personal cell phone at MIDNIGHT when they find out youre going to cancel a deal due to poor customer service. Theyll do anything to stop you from cancelling a deal include raising threats, harassment and yelling. This is completely embarrassing to the Toyota brand and AutoNation network. On March 2, 2014 I found a new/unsold 2012 Toyota Prius Plug-In listed on Autotrader for $29.997.00 at AutoNation Spokane Toyota with 7 miles listed. VIN # JTDKN3DP6C3009386. Please keep in mind I am a HUGE automotive enthusiast and I was buying this car sight unseen from Los Angeles. I've done this a few times with other cars. March 2, 2014- Made initial contact with Ron L., agreeing to buy the car at asking price of $29,997.00 after second phone call. I then informed them that the car will be paid for via cash within the 7-10 days. I called later to let Ron know car will be in my mothers name. He says that is ok, he requested some documents be sent over. I inform the dealership I am in Los Angeles, car needs to be shipped and I need the paperwork done quickly as I am trying to make the California HOV sticker cut-off. Was then informed car was a dealer test car with 306 miles on it instead of 7. March 3, 2014- Ron sent request over for Moms Driver License, 2nd form of ID, Insurance Card, social security number and form of payment for deposit. I get that over within the hour and email him back an AMEX CC for a $500.00 deposit. Was not given receipt for $500 deposit even when requested. March 4, 2014- Informed about being OK to leave $3,000 payment on CC by Brad C., I informed the dealership to not charge my American Express card and instead I will use a new Chase Credit Card offer I received. Brad tells me to take my time. I reassure him the latest would be Friday/Saturday, he said not to hurry. I applied for the Chase CC via my Chase Private Client Tuesday at noon and received the Credit Card Thursday morning via UPS Critical Overnight. March 6, 2014- Called at 10:00 am to leave $3,000.00 payment. Informed by receptionist only Brad can take the payment as he is working the deal and knows whats going on, unfortunately he is not working that day and I had to leave him a message. In that voicemail I asked Brad to call me back Friday morning as I have the $3,000.00 payment ready. March 7, 2014- Called dealership at 8:00 am, I was informed that Brad is not in until 10:00 am. I left a message with the receptionist to have him call me back when he gets to work, she says ok. I did not hear back all day, I called again at 3:00 pm, got a hold of Brad after being on hold for 5 minutes. Gave him the CC number, he asked when the remainder will be ready, I inform him anytime after Monday. I ask if he has a contract or some receipt he could provide. He tells me he doesnt but theyre AutoNation so I dont have to worry. I then ask him to setup the Maverick notarization for early next week he agrees. March 8, 2014- I called at 9:03 am and talked to sales person Ron L. (Brad was not in yet) and I asked if it was possible to pay for the vehicle via American Express Travelers Check. He says it should be fine, asked to double check with Brad. I called again at 1:00 pm spoke with Brad C. Brad tells me he said he is not sure, but he thinks I can. He will inform me when he finds out. He says, I will ask the girls on Monday when they are in the office and get back to you first thing Monday morning. I informed him that it is fine and if they do not, I was going to get a cashiers check anyways. March 10, 2014- Called at 10:42 am, was told Brad was in the office but unavailable to take my call, left a msg. with receptionist. Was told he will call me back ASAP. I did not receive a call throughout the next two hours. Called dealership again at 1:00 pm, left another message with receptionist. I do not hear back once again. I called Brad again at 5:22 pm, once again Brad is busy with customers. Brad returns the call at 5:32 pm, very irritated he asked me what I needed help with. I asked if he got the Maverick notarization company setup. He says, No, because youre paying with travelers check and we do not take that. I asked why he did not tell me this earlier as I was going to pay with a cashiers check anyways, his response was, you were supposed to call me and find out if we can take it Monday morning. I was informed I would get a call Monday morning from Brad, I did not, I called him throughout the day and not once did he attempt to call me back until multiple missed calls. Feeling slightly irritated at this point I informed Brad I was always intending on paying with a cashiers check I was just curious to see if you took travelers checks. I proceed to ask him to give me the exact amount and title I make the cashier check out to, Brad replies, AutoNation Toyota $30,105.72 I tell him this will be ready tomorrow. He tells me Maverick will call me on Tuesday, March 11 by the end of the business day THE LATEST guaranteed to schedule a date to sign the papers. March 11, 2014- 10:00 am, I have the cashiers check for AutoNation Toyota for $30,105.72 ready. Under the assumption that Maverick will contact me today, I do not bother Brad C. By 2:00 pm I was getting the impression that Maverick will not contact me. I call AutoNation at 2:07 pm, the receptionists answers. Was on hold for 3 minutes, couldnt locate Brad, she took a message for me. The receptionist assures me that he will call back within the next 30 minutes. At 5:31 pm after receiving zero calls, I call AutoNation again, was on hold for 6 minutes, once again Brad is unavailable. Receptionist proceeds to tells me that Brad will call me back after he is done with his current customer. She tells me Brad leaves at 8:00 pm today but reassures me that someone will contact me back from Brads team. It is now 7:24 pm, I have not heard back from the dealer or Maverick. I call and proceed to be put on hold while the receptionist looked for Brad. After a while she tells me nobody can help me and that Brad just took in another customer right when I called. Being frustrated by the lack of customer service, misleading information and poor treatment after I made the initial payment I told the receptionist this is unacceptable to me. I would like to cancel the deal if I dont hear back from Brad C. by the end of the day. I asked if I could speak to a manager or Brad very quickly she proceeds to tell me, What

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Spokane Valley Difference

Recent Reviews from AutoNation Toyota Spokane Valley

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Spokane Valley Difference

Recent Reviews from AutoNation Toyota Spokane Valley

Cars.com

Edmunds

Facebook

Google+