The specialists were extremely friendly and made sure I felt comfortable with the cost and care of my car before it was even handed over. Couldn?t be happier.

Routine service efficiently done. No problems. Routine service efficiently done. No problems.

I loved the whole thing. I got exactly what I wanted in the price range I wanted. My dealer was awesome and David Clark really is the best manager there.

I went in on a 18 mo. checkup. They were friendly,nice, Explained everything to me. Quoted time there and was right on.

Associates very kind knowledgeable and easy to work with. Was not impressed with 1 price no negotiations policy. When spending $30,000.00 on a car one would like it in prestige condition. Mine has a scrape in the paint, they refused to repair. They did promise to fix an issue with heater that was not caught during inspection and I still have not been contacted. If I could have found the same car elsewhere I would have walked away from the sale in a heartbeat.

Clean facility. Everyone very friendly. They provide comfort while waiting for your car.

I got a great deal and very professional service. Highly recommend.

My first service visit. Every one was very friendly, knowledgeable, and eager to make the experience as pleasant as possible. The only thing missing was a vacuum and wash.

always trustworthy, polite service. I can depend on the repairs being done correctly. If not the problem is quickly remedied.

Kris, Jeremy, Brian, the best service ever!!! I will return to this dealership every time to purchase a car.

It was all very quick, easy and comfortable. I have not complaints. They are great to work with!

Always a positive experience....for something that is not a favorite activity! Friendly, customer focused service. They go out of their way to be sure everything is going smoothly.

Paul Wallace was a down to earth salesman.. Very nice and accommodating..

Services were performed that were not requested and descriptions on the invoice were not accurate or honest.

Our overall experience was great! The salesman great, the buying process had a glitch, but was resolved to our satisfaction. Our experience was overall great. The salesman was great and even with the buying process having a glitch we are completely satisfied. The vehicle is just what we wanted and are we are glad we chose it.

Service was completed as expected. Very complete. Thank you.

AutoNation Toyota Spokane is very easy and straight forward to deal with. Sales people are top notch.

Very easy process from trade in through purchase. Richard (salesman) was knowledgeable and professional.

Our salesman Cory was very knowledgeable and patient.

Matt Keller was very good, explained what I needed and got it done.

People were great. Friendly. Wish the sales folks had more knowledge of competition. Was looking at sienna vs odyssey. Neither dealerships? sales people knew anything about the other car. Was frustrating considering that AutoNation sells both. Actual buying process was long. Perhaps due to large volume of sales that day and lots of paperwork. That process should be streamlined.

Excellent service. All questions were answered. She didn't try to sell us anything that we did not want. Very informative and professional.

Surprisingly poor service, poor communication, no follow up, no tact/courtecy, by service rep Shannon.

Tina was very helpful. She new what she was doing and made the buying process very easy and she put me at ease.

Great experience working with AtoNation. The salesman and I worked really well together.

Got my yearly servicing while I waited. The employees at Auto Nation are always friendly. I had a staple in my tire that I wasn?t aware of that they called to my attention, and were able to repair so I didn?t end up down the road with a flat.

I always have excellent service from Matt. He?s very knowledgeable and helpful.

I brought my car in for repairs. Nick was very kind and he went the extra mile to help me out . It was refreshing to know that there are still good people out there. I greatly appreciate Nick working with me and understanding my situation. He was awesome!

Great service, personable interaction with service rep.

Simple, easy, fast. Salesperson was easy to work with.

I have had my vehicle serviced several places in Washington state and AutoNation is by far the best place to go. All around great service every time I have went in from when I bought my vehicle to every time I go in for a service.

I had a great experience leasing a new vehicle. Ron and Daniel helped me at the Spokane Valley, WA AutoNation. Ron took me for a test drive, and Daniel did the paperwork and showed me all the features on the car. They were very nice, knowledgeable, and courteous.

Working with TrueCar and CarMax for information on cars, I bought my car at AutoNation Toyota. The process took longer than I expected, but they were very helpful, professional, friendly, and accommodating. We drove over 6 hours one way to get there and it was worth our time and effort. Very happy with my purchase!

oil change, tire rotation, an overall inspection & vacuum interior. In less than 1 hour, I was out the door. thanks much!!!

Always exceptional service. Friendly staff. They go out of there way to make sure you are taken care of.

What I expect when I visit a car dealer. Very considerate and professional.

I had a very enjoyable experience at AutoNation Toyota. The last 2 times I had to go car shopping I went to 4 or 5 dealerships around Spokane area and did not appreciate the way I was treated. But I heard good things about AutoNation so I decided to give them a try which I'm glad I did! Ron was very honest, helpful and fun to work with. He made the experience great. I test drove 3 cars and was in and out within a couple hours. Made the process very painless. Definitely will be taking my business back to them in the future.

Always treated with respect from service department and shuttle driver. Also recently purchased a used vehicle, salesperson was stellar and price was GOOD... BUT the 'contract writer' seemed to change his mood when we declined any extended warranty. At $3000 PLUS who the heck can afford it? It would have neutralized any savings (good price) on the used vehicle. All in all selling cars is a for profit business and all you can do is be prepared by doing your research and being respectful/kind as you are shopping for a vehicle. If you don't receive this in return, take your business elsewhere :)

Tina was the best, I go to her she finds what I?m looking for.

Definitely honest and upfront. I've bought a few cars here. They are a lot better than most places.

Made the whole car buying process easy. Staff was knowledgeable and helpful.

First visit. Andrew did a good job of familiarizing me with everything. Great place relaxing and my car was finished in the estimated time. The one negative that I have is as we reviewed the checklist there were reccomendations for intake services and "diff fluids' These are done at 30 thousand mile intervals and had been done when I purchased the car in February. This upset me enough ( $ 440.00) that I called my friend and contact where I bought the car. I mentioned the dirty fluid comment and he assured me that the service had been completed 6000 miles ago. I think you were trying to get more money from me for an uneccessary service. I don't like that technique. I will return in the future but please don't try and sell me more than I need. Thank you.

Great experience every time I go there! Highly recommend for anyone looking to purchase a vehicle.

I had a very pleasant experience, the only thing they said my insurance would go down-it didn't it doubled.

Pleasant and quick, got a great deal on a new highlander.

My Service Technician Shannon is a wonderful professional! Got me in and out in record time.

Helpful, friendly staff. The showroom was a bit too cold. Everything went really well overall

I love what Sakeleanna did since i go in to only see car and she did a good marketing and let me buy one hahah..

They were very busy, but it only took a short time to talk to a service agent. The actual service time was on the low end of what they predicted.

I recently purchased a 2019 Tacoma and the service provided by Sakeleanna and the rest of the staff was great! I felt super at ease from the very beginning and the whole experience appeared transparent which I really appreciated. I ended up purchasing some additional modifications and they got it scheduled and taken care of so quickly. I will drive the extra 10 min to continue my maintenance service with them and would recommend to family and friends for any future purchases :D

Took my Camry there to have a routine transmission service, and I loved it there. They even did a very thorough complimentary inspection of my car. My service advisor, David, went above, and beyond to take good care of me. Everyone there was very friendly, honest, and professional. I'll definitely be taking my car back there again! And, when I'm ready to buy a new car, I'll definitely be shopping there.

My RAV4 had an oil change and other mileage services.

Don was great did the service in time said, areas were clean and nice

Got right in for my appointment and everything done right the first time!

Big thanks to both Mike Workman and Jason Bisquera. They were able to provide me all the information I needed to make a purchase of a new truck. Quick, accurate, and informative. These are honest and great people to work with.

My sales person, Sakeleanna Dixon, made this purchase very enjoyable. She went above and beyond any other sales person I?ve dealt with. I flew in from another state to purchase the TRD Pro 4Runner, and Sakeleanna was there to pick me up at the airport. When I had questions about the vehicle, she was right on top of it and proved to know the truck inside and out. This is my 4th 4Runner, and I like to research a vehicle thoroughly, which usually means that I give the sales person more information about their product than they can give me. This was not the case with Sakeleanna, she had answers to questions I hadn?t even thought of about the truck. After the the purchase, she followed up repeatedly to make sure everything was taken care of,. When she found out somethings outside of her responsibility had not been addressed, she jumped in. It?s been almost a month since purchase, and she is still making sure that we are happy with our purchase. That?s a great sales person!

great customer service and they take good care of my sexy car.

Typical AutoNation BS. Terrible customer service, salesman either don’t know the truth or are just bold face liars. I have purchase many vehicles from them but will never be back.

Good Deal, no hassle. We went to look and found what we wanted.

James Brown and Dustin Esco, general manager, made the purchase of my beautiful new car so seamless!! Impressed with their dedication and determination of finding the customer’s perfect car, as well as the continuous communication that was kept. I would recommend James and the entire AutoNation Toyota team when it comes to buying your next car! They truly are fantastic!!

Easier than I thought it would be, sales staff did a nice job of showing me the vehicles, and getting me the price I wanted

Tina, the sales lady worked very close with me to listen to what I wanted and she delivered the most beautiful TRD ever! Thank you

Nick Ceresa is the customer care consultant, he services couple of my Toyota’s, I am very impressed with quality and professionalism I used to change my oil at small shops, I was saving about five dollars maybe 10 but was treated like trash , got tired of that now I deal with professionals no regrets, Nick is amazing thank you

I have been a patron of Toyota in the Spokane Valley for years, and I have always been well satisfied with both buying experiences and routine maintenance.

I traded in a car for a Toyota RAV4 hybrid. Wayne, Tina and Ali were just great. Friendly and I was never kept waiting for more than 2 minutes. Excellent experience.

Paul was great! Trustworthy salesman. They gave me a good price with no problems.

The team at Autonation Toyota Spokane Valley is absolutely wonderful! Daniel and Ali took great care of me and got me an awesome deal on my new Camry.

Great people, great deals and very easy. Great car buying experience. Got just what we wanted for a great price❤️

Great customer service in service dept. Service was prompt - car was taken right in, even though I was half hour early.

I DO recommend Toyota- just not this dealership. Some shady stuff when you try to purchase your leased vehicle- dealer said Inspection/warranty was required, then checked with manager, came back and could sell less of a warranty. We left- called Toyota financial who was surprised by that- and said Toyota does not require this inspection and took care of what we needed. Why lie and say Toyota requires this. I guess a sale is a sale- but for them- no sale

We came in to inquire about leasing a vehicle and our salesman Drew made the process very stress-free. They seemed very interested in making us a Toyota Customer and wanted to make sure that the purchase made sense for us in terms of the vehicle and economically. My wife insisted on having auto-start and they even threw that in. They are great to work with!!

scheduled a maintenance service appt online was fast. my tacoma was serviced right away when i showed up. very fast and efficient. highly recommended. thanks autonation toyota.

This review is only for the sales department because the service department is AWESOME!! They take excellent care of my older Tacoma. The sales people however... suck!! I bought a brand new Corolla and had to leave the dealership without both keys or an owners manual because the salesman said he couldn't find them. AFTER I had already been there for 3 hours waiting to sign my contract. So, I've been waiting to get my keyless entry fob for three days only to find out that my car doesn't have it. $20,000 and this feature isn't standard?!? Unbelievable. What's more unbelievable is that they are blowing up my email with "Welcome" and "Congratulations on your new car" and "We want you to be happy" when they don't care, at all. I called them about how upset I am that my car doesn't have an important safety feature because my salesman was lazy, and they said "It's $350 to add that because it?s not available on your trim package" I firmly believe that just because I had my financing pre-approval worked out that my salesperson didn't even try. He didn?t ask any questions or put forth any effort to make I was getting what I wanted. IF I had gotten my keys and owners manual when I bought my car, I would?ve known immediately. But I didn?t. IF he had explained the different features of the different trim packages, I would?ve know. But he didn?t. So, I?m stuck paying out of pocket.

This review is only for the sales department because the service department is AWESOME!! They take excellent care of my older Tacoma and treat me very respectfully. The sales department however... suck!! I bought a brand new Corolla and had to leave the dealership without both keys or an owners manual because the salesman said he couldn't find them. AFTER I had been there for 3 hours waiting to sign my contract. So, I've been waiting to get my keyless entry fob for three days only to find out that my car doesn't have it. $20,000 and this feature isn't standard?!? Unbelievable. What's more unbelievable is that they are blowing up my email with "Welcome" and "Congratulations on your new car" and "We want you to be happy" when they don't care, at all. I called them about how upset I am that my car doesn't have an important safety feature because my salesman was lazy, and they said "It's $350 to add that" I firmly believe that just because I had my financing worked out that my salesperson didn't even try. He made no effort to make sure it was what I wanted. He ruined my experience of buying myself a NEW car for the first time. Next time, I'll drive across the border to Parker Toyota. We have bought 7 Toyotas there since 2002 and always left happy.

The overall experience of purchasing this used car was exceptional. The sales staff was professional and friendly. No pressure at all, which is what I personally like. No one was pushy, rude, etc. Paul, my sales representative is the absolute best sales representative I have personally worked with when purchasing a new or used vehicle. I will definitely purchase my next vehicle at AutoNation Toyota. The only negative comment I have is a process that is difficult to streamline and that is the paperwork. I understand the paperwork needs to be perfect; however, it still is time consuming.

Best dealership I have ever been to. Courteous, friendly and professional. If you need service from Toyota, don't hesitate, go to Autonation Toyota Spokane Valley!

I had the chance to purchase a 2019 Toyota 4Runner TRD Pro in Black from Toyota AutoNation of Spokane Valley. The salesperson Tina was amazing, she picked me and my dad up at the airport, since we lived on the other side of the state and had to fly in for the purchase. Tina had everything ready for us when we arrived, and Mary in Finance was amazing as well! She was clear and transparent during the whole process of paperwork, and made sure everything was done correctly and organized. LOVED THE EXPERIENCE!!!! Will recommend them to all my friends.

Everything went good just like it always does. Thank you

They did not jerk us around. Stated price is what I paid.

Quick,friendly,efficient service department. Highly recommend!

1 hour 45 minutes to do an oil change only. BTW I had an appointment.

I took in my 2008 Tundra LTD yesterday and headed straight for the best service rep they employ! Mr Nick Ceresa ... ok .. perhaps they are all great but Nick is the one who demonstrated this to me and the wife. His knowledge of cars and trucks may stem from his own hands on work of his classic Chevy. (As a classic MOPAR man myself I can overlook that ..haha) . I can describe any issue I have with my Tundra from windshield wipers to the odd rubber gasket that after 10 years as wiggled a bit loose. I recommend paying forward on their oil and tire swaps as it's a good value and anyone with a 4X4 should know how important it is to ensure all your tires wear evenly. I specifically to to the AutoNation in the Valley because of the treatment I get from Nick.

Excellent service and no pushy sales people. Thank you AutoNation!

I saw this 2007 Toyota Yaris online and knew it would be perfect for my daughter. I went straight to the dealership and although the car was on the lift being inspected/cleaned, they let me purchase it that day as there was a line of people wanting to buy it. Paul was super friendly, helpful and took his time with us. Brian was very helpful and personable as he finalized the sale. Picked up the car the next day and it looks and drives amazing. She is so excited. Thank you!

2 yrs ago we initially came to look at a Sequoia they had on the lot there. We ended up driving off the lot with a van. Best decision we ever made. Plenty of room for all 5 kids and the many items that seem to come with having 5 kids. We have always been treated kindly and had very knowledgeable staff helping us when we took the van in for oil changes. Our last visit was to have a recall item replaced on the van, Nick in the service department was AMAZING and even got the front cupholder open that we had managed to get stuck the 2nd week we owned the car 😂 So thank you Nick!!!

Great cars and great service!! Thanks

Had a very pleasant new car sales experience at my local AutoNation dealership.

Matt did a great job of explaining what was going on clearly and concisely. He was kind and considerate. Great job, Matt, and thank you!

The team here is super friendly and professional. No only did they fix the issue with my car but they saved me money too. Thank you Toyota team!

would have been nice to have some books to look at or tv to watch long wait

autonation Toyota shines above all other stores. I've never had a better experience at a dealership, let alone any place that has sales people. I have been recommending this dealership to everyone I can, and a big shout out to the general sales manager Christian and the sales manager Mike. they both made me feel incredibly welcome and educated on my car and its features!

I have always been greeted with a friendly smile when I bring my car in for service. This time we had to have more done and David Merkle went over everything thoroughly with us. He called later to give us an update. We had to leave the car over night, but not a problem. David called the next morning and again took his time to go over all of the work that was done. I feel like my 2006 is like new again and good for another 120,000 miles. :-)

I come from a car sales background. Mike was easy to work with and let me do the deciding. It was a fun and good experience!!!

We came in to buy a used car we had seen online - as we entered a salesman named Ty greeted us and began helping us with what we came in for. Ty was an amazing salesman - not too pushy - patient - personable. We really enjoyed working with him as we wanted to make sure this was the right car for us. We agreed that we would go ahead with the car after a few hours of going back and forth and leaving and then coming back - we signed the papers and then had to wait to do all the financial portion of the purchase. We had to wait a few hours (not a big deal - car buying isn’t assured to be swift) - after 2 and a half hours of waiting we got into the finance office to finish our paperwork (& the part where they push every warranty and coverage known to man on you). We had already made up our mind that we did not want a warranty or GAP coverage through them as we could get it cheaper through our credit union (and to be frank the last 3 car purchases we added warranty’s and didn’t use them once) - so I was willing to risk it this time. After being in there for a bit working with one of the finance consultants he had his manager (Brian) come in to help print off some paperwork we had to sign before we could leave - realized we didn’t get a warranty or gap and tried pushing it on us again and claimed that with his age he has had much more experience than us and can assure us we need these warranty’s (not our first rodeo). After saying no for the 1000th time - he tried adding GAP coverage once more ($449 is there price - and I told him I didn’t want that because our credit union gave it to us for $349) and started saying that we can only do it then and there and after we sign we can’t change our minds which was not true information. He was blatantly rude and incredibly childish in his approach to upsell us - after saying no once more for their Gap coverage and calling him out in his false information he threw his pen down on the desk and walked out on us. I do not recommend Toyota’s auto nation in Spokane Valley - most unprofessional car buying experience we have ever had. Ty was amazing but the Financial Manager Brian was not - expect to be manipulated and talked down to. If you decide to purchase a vehicle from here assure you know what you are talking about and doing because they will not let up for the entire 60 minute process of paperwork signing if you decline all of the Warrenty and Coverage offers.

Overall experience wasnt the greatest but it wasnt the worst either. My purchasing situation wasnt a "normal" one. The vehicle was shipped from AZ to WA. The process took way longer than anticipated, it was about a month total. Customer service was satisfactory. Buying process got me a little frustrated because I was initially quoted a specific price, then once I got to the dealership to do the paperwork and purchse the vehicle they added on additional charges that they shouldn't have. I had documents showing what I was originally quoted so I feel like they should honor what they are telling their customers. Quality of repairs scored 1 star because upon the delivery of my vehicle the battery died before I even left the dealership but the sales man jump started it and said it would recharge as I drove it. It has since died on me 2 times. I had to recharge the battery and hopefully dont have to pay put of pocket to replace it within a week of purchasing it. The stereo in this vehicle is an aftermarket kenwood unit. The stereo is locked and password secured from the previous owner. The dealership tried to factory reset the unit but was unsuccessful because you need the password. I have been texting and emailing the dealership(s) almost daily to assist with contacting the previous owner for the password so I can have a working stereo but have been unsuccessful. Here I am almost a week after purchasing my vehicle with no working stereo. Kind of disappointing. No one enjoys driving in silence in a new (to them) vehicle. Hopefully they come up with a solution sooner rather than later...

I was promptly greeted and the repair service took place at the scheduled time. I was done a half hour prior to the promised completion time. My servive writer was very polite and helpful. This was my first time so I didn’t know what to expect, but I was pleasantly surprised.

It was a pleasant experience given that buying a car is painful. It is a given that buying a car takes several hours. Someone should figure out how to do it in much less time.

we were going to purchase a new 2019 Rav4 sometime this year as we really liked our 2015 Rav4 but wanted to have the hybrid. But, when we sat in the new 2019 Rav4 we were sad that they had made the interior smaller and much more crowded so we decided to purchase a 2018. Sadly Heartland Toyota in Bremerton could not find us one but we found one at AutoNation in Spokane and bought it, trading in our old 2015. AutoNation was great, very easy to deal with and we got the car and price we were happy with. Thanks Timothy were very nice to work with. THANKS

I went to AutoNation Toyota for recall service on myToyota Corolla. Shannon was very helpful and friendly. More importantly he knows what he's doing. Two thumbs up!

Their finance Peale lie about everything

We received great customer service when we were buying a Highlander Hybrid, A young man named Andrew really went above and beyond on helping us in understanding all the bells and whistles and even came out and helped us get our phone hooked into communications of the vehicle! Real nice people!!

They treated my 29 year old vehicle just like one of thier new ones!

I flew in from Portland to buy a new Rav4 from AutoNation Toyota in Spokane Valley. They offered a considerably better price than any local dealers. I was a bit nervous about flying to Spokane based just on verbal agreement, fearing car sales hyjinx. But my salesperson Tina was great, straightforward, honest, and helpful and knowledgable. It was a very smooth transaction and I would return to this dealership without hesitation.

We had a great experience, but only after the 3rd visit, try not to get Wayne as sales person, he will not give you the attention you deserve, once we were given a different sales person, things turned out much better and we felt we made the correct decision to buy a used car here, Ty and the financial staff were awesome,

Justin W was very pleasant to work with. Fully explained the car and the purchasing process. Great Job!!

Unfortunately I purchased on New Years Eve and another credit specialist had to be called in to assist in the volume. With that the wait period was not expected and enabled me from attending my New Years Eve event due to the waiting, going through the paper work and my drive home I had made them aware of.. Had I financed again I would have put the pen down and started over as we rushed through it way to fast and found the next day what did I sign up for. Paul did all the right things from introduction to walking me to my new Highlander and had followed up New Years Day regarding the car and experience. I being a lender myself the lending approach of disclosure of options need to be slowed down but unfortunately I was on the clock and did'n't matter if I rushed or not the rush all was for nothing in ringing in the new year. Will recommend Paul to my friends and family.

Excellent process, we dealt with Jim Brown and he was straightforward and delightful to work with. The only negative was the amount to close with paperwork and a Very High Pressure sale to buy extended warranties.

Excellent customer service all around! Very happy with my buying experience!

Ty was super helpful and provided a great experience! Jason did amazing as well as far as information for warranty and service options!

Quickly fixed my car after an accident, I arrived early to pick it up and they offered to skip the car wash so I could get it right away which was great for me! Arranged for a rental to pick me up.

Thank you David and Wayne for all the information. Really appreciate Wayne knowledge and sharing the ins of my new vehcile. David Clark was great to work with. If he didnt have an answer he found one. Would recommend him for your vehicle needs at Toyota AutoNation.

We have a very knowledgeable Sales Rep!! I say have because I know that if I stop by again for help he will be there to help me! I was there to purchase a car. The process can take time but that is okay! It should, right? They give you the time you need! They are not pushy! I don't like pushy people! If I feel they are, I just get up, say thank you and leave! The Spokane Valley AutoNation facility was spacious and I like that!! I do not like to feel cramped! We were offered refreshment and treated very well! Everyone we worked with were very friendly and accommodating ! We purchased a RAV4 !!! YES!! Two days later we were driving back to the area and I swung in to get a refresher course on the cruise control and (our) sales rep came out and went back over the instructions with me!! It is not because he didn't show me the first time but it was because I was so excited the first day that I forgot everything he showed me! LOL I would recommend AutoNation to all my friends! In fact I have told everyone who has asked! THREE THUMBS UP!!! Thank You AutoNation!!

Always a positive experience. Friendly convent reminders via email to schedule warranty check ups.

James was an amazing salesman. Patient, personable, friendly, not pushy or wasting time by any means...a real pleasure to meet when buying a car. Unfortunately, when we went to “pull the trigger” he was off but thankfully Paul was present and gave us the same service as James did, stellar. Both gentlemen were just that, gentlemen. The process was to my speed; swift, thorough, and informative. Financing, for a change, was an absolute pleasure. Jason did an excellent job in tailoring service plans to fit our needs, again, not pushy. I was able to select what I wanted without any pushback or ulpsell. Autonation Toyota, I’m glad my fiancé bought her first brand new car for you folks and even more happy that we, together purchased our first car with you guys. Great job and thank you for your hard work.

Great experience! Needed to have our car serviced for recalls and they went above and beyond to make sure you were happy and taken care of. Thanks again guys.

We knew what we wanted and needed for our family needs. Our sales rep understood that and did not try to talk us out of it. However, he did take the time ask us about our needs helped with various financing options for the vehicle. It was a painless experience and we were out of there in about 3hours.

I purchased a new Toyota Camry Hybrid from AutoNation Toyota Spokane Valley in September of 2017. The buying process was easy enough, though my salesperson was generally ill informed about the features of the vehicle. Unfortunately the vehicle has been nothing but trouble since day one. I've had it in the service department probably a dozen times to be fixed and yet the problem still persists. The service department has shown little to no interest in actually fixing the issues. On two separate occasions my vehicle was returned to me damaged (gouged and scratched dashboard, grease on the seats and floor, etc.). AutoNation has given me no reason to think they care about my vehicle or the issues I'm having. I strongly urge everyone to avoid AutoNation Toyota Spokane Valley for the servicing or purchase of your vehicle.

Ty is the man you need to see if you are looking for a new auto....Period! He will part with the usual salesman stuff and help any way he can. Before, during and after the sale. “He could sell a Canadian woman in white gloves ketchup popsicles”, or a red Tundra. With zero pressure. A family man and great with kids. He is truly a gentleman and on your side. Timothy Skitch Sales Associate, New Vehicles 208-659-4984

In my visits to AutoNation, I've experienced lackluster customer service in spite of several hour wait times. My most recent appointment involved the replacement of a wheel bearing that was installed by AutoNation just last year, and I was treated with a disturbing lack of concern from the tech handling my vehicle. Poor customer service and a reputation for 2+ hour oil changes have turned me away from utilizing the services here in the future.

My only complaint is I wish you werent so busy. I would have liked to have the work identified during my oil change done but couldnt leave my car for the entire day. Service team was very pleasant and nice. You really need more than one cashier. Waiting to pay was the most frusterating part.

I worked with Paul Wallace and Jason Bisquera At Autonation Toyota in Spokane! Both of them were absolutely amazing. I made it pretty tough on them but they both maintained great communication and positivity the entire process. They made me feel comfortable and very confident with my choice of a brand new 4Runner!

I had an appointment scheduled to take my truck there for a recall, dropped it off as scheduled. Got a call after 30 min to come pick it up because they didn’t have the part . That was a total waste of my time.

Awesome customer service! Logan Joy is a very competent professional. Thank you.

Serviceman Matt is really professional to work with. I have been going to him for years in Spokane Valley.

We went to Autonation today to try to get a new car. We worked with David. We walked away happy customers. I felt like they treated us really good and I feel like we got a good car.

I walked on to the Spokane Valley Autonation lot as an intended practice run for the dealership through which I thought I’d end up buying my truck. I wouldn’t have guessed the experience I’d have would bring me back a week later. Drew Charnos met my parents and I within minutes and I couldn’t have been luckier. I’d done hours of research on my Tacoma, had never been to a dealership before and came in guns a blazin’, assuming the worst of salesmen so I was feisty to say the least! Drew and his team were so polite and so professional. I felt very comfortable negotiating and discussing things openly with them. Drew spent over 4hrs with us that first day and we had so much fun! I did end up visiting the competing dealership one state over, and although they were very friendly, it was an easy choice for me. I can’t say enough good things about Drew Charnos, Ron Lollis, Corey Moore, and Vincent White. Drew is so incredibly knowledgeable, not only with my Tacoma but with cars in general. I’d trust him with any car, any question, any time, hands down. I trust him as much as my dad, and that’s saying something! The fact that the two of them seemed like long time friends was also significant for me. Not only was Drew able to meet my price points but he was able to find me a truck in my exact specifications, exact internal/external packages, in the color I wanted. The Tacoma double-cab, long-bed are not as common and quite hard to find. Several of my friends had to give up and get the short-bed because they couldn’t find a LB. Drew worked hard to find me my truck! The car and price points I was familiar with but the financing portion I was drastically underprepared. Corey Moore is a finance guru and I honestly felt 100% comfortable with what he was telling me and what I was walking away with. He jumped through hoops to give me the absolute best package at an affordable rate. I feel like I learned a lot about financing in general with him. He even gave me some rad tips and tricks for modifications after market! Overall, I now know that negotiating price with dealers isn’t as fuzzy as I’d once thought. The price and value of vehicles is easy to find if you do the research, and everything is out in the open if you look for it. That being said, in all honesty, I probably could've gotten the price I wanted from any dealership. But my take away is this: I not only bought my dream truck, but can honestly say that I made a friend for life. Or more accurately, my family made a friend for life. Getting my truck serviced is going to be a blast! (Ps: Vince, thanks for making my truck sparkle!! We had so much fun hanging out and chatting with you!)

It was a great service. not long of a wait

Matt Keller has been my service person since I got my rav in 2011. He has done a great job!

Great service department! Nick is the best service writer, he is very helpful and knowledgeable!

Tina S. & Mike M. made our purchase possible. Mike went that extra mile to get us into a comfortable monthly payment.

I had to get my car in quickly as I was headed out of town and going to be putting alot of miles on my car. Larry Miller Toyota didn't have anything available except for the day I was leaving. AutoNation had appointments available but did a complete 90,000 mile service, but did a multi point inspection, an airbag recall, an alignment and mounted and balanced 4 new tires by the time I was off work. They shuttled me to and from work and I was on the road today with what felt like a brand new car. The staff was welcoming and knowledgeable. I'll be back when if I do live on the north side of town.

Overall from the beginning to the end everything was great. From the time I walked in until I left I was treated respectfully.

The multi-point inspection showed that everything is working well on my car (@ the 50,000 mile service) so I didn't have to spend a dime!! That's unheard of!!! It cost me at least $50-200 every trip I made to Subaru, which was more frequent. I love my Highlander...best car I've ever owned! The appt. was fast & everyone was super friendly & considerate of my time.

I worked with Bob and Paul during the purchase of my 2018 Highlander. They were awesome! Bob negotiated the price and Paul handled the delivery. Paul knew everything about that vehicle and was able to answer all of the questions my husband and I posed. We look forward to working with the service department on routine service. Thank you AutoNation Spokane Valley.

Awesome experience Bought a highlander few months ago and one salesman by the name Ali was very helpful. excellent service!

Tina Skipper was an awesome sales lady. Made the whole experience pleasurable

I think they do a great job and would not hesitate to bring my car there. The only suggestion I have is remember to turn your lights back on. They turn them from the auto setting to off. Every time I go I end up driving without lights for far too long before I realize they aren’t on.

TOOK SOME TIME, BUT WITH TIME GREAT THINGS HAPPEN TALK WITH ROBERT F. OR MIKE B. THEY ARE THE GUYS TO GET YOU TAKEN CARE OF PROFESSIONAL, STRAIGHT FORWARD, AND HONEST WHICH IS HARD TO FIND ANYWHERE.

As usual, great service for vehicle and customer.

We had the BEST customer service with AutoNation. Tina Skipper was our sales associate and she was absolutely FANTASTIC to deal with! She was very straight forward and honest; she didn't beat around the bush, no attempt to up sell me, and she wasn't deceitful by tacking on extra fees and charges that were unnecessary like Larry H. Miller tries to do. We just got into contact with her through their website, we told her exactly what we wanted (very specific specs and evidently rare and hard to find), she located one at another dealership and had it shipped here in 3 days! The entire process just went soooooo smoothly, much better than anticipated, Tina deserves a raise or promotion for her brilliant efforts! We were also happy with our finance associate, I can't remember his name, but we didn't have to deal with the high pressure environment you commonly find in the financing department. So above all if you are considering buying a Toyota, I HIGHLY suggest going to AutoNation! Next Toyota I buy I'm going to request Tina to be our sales associate, and I advise you to do the same 😃 Oh and if you do, let her know Roger and Amber referred you ☺

Bought a used Subaru at Toyota autonation ro share with my sister. I was told to lie to the finance manager & say it was only for me. It was not a 30k car! The Finance Manger was so rude because I didn't want to buy their extended warranty for $3000. He was a jerk & when I told him to please back off I already signed Declining it, he yelled at me saying I was rude. The sales person told me I was approved at a finance rate of 7%. I had all 3 credit bureau's come back over 800. I told her i can get 4% at my credit union & what do you know... they changed it to 3.9 %. Much of my Paperwork was not given to me. I had to request it via email. Only 1 key given for car I purchased. Had to pay $165.00 for a 2nd key through subaru. Horrible place to do business. Buyer beware.

I knew exactly what I wanted and AutoNation found it. I had it within 5 days at a great price. Thank you AutoNation.

The service department is great. I'm always able to get an appointment that fits my schedule. The shuttle service to and from work makes weekday appointments very convenient.

The financial department here is a joke! Not only sexist towards women, will do anything to get you to go with only there financing. They have terrible customer service skills and change all loan terms in the back room.

It was a pleasure purchasing my car from Autonation Toyota in Spokane, WA. I have already recommended them to friends who are in the market for a car. They had the car ready for me when I arrived for my appointment, and the no-haggle pricing cut the time in half of what I've spent when buying a car in the past. I plan to have them service my car as well, and hope to be just as pleased with that service.

Everyone was helpful. Nick the service representative was exceptional, he explained everything in detail and was so pleasant to deal with.

My experience with AutoNation Toyota was extremely positive! When I contacted them to see if the car I had found on the Internet, on a list of vehicles recommended by AARP --- something very positive for me! --- was still available, I spoke with Tina Skipper. She was very friendly and professional, and reserved the car, for me to see and drive two days later! On the day of my visit, she went out of her way to help me feel comfortable, taking me to a parking-lot so that I could get my bearings before driving this lovely car on the busy streets! --- she told me that a number of ladies appreciated that! --- and answering all my questions! She also kept me company during the long wait in between necessary procedures; and we had an enjoyable conversation! Everyone was very nice! The price for my trade-in was exactly what I had hoped for after researching it! On the whole, it was an excellent experience! And I have already recommended it to my friends and family, individually as well as on my Facebook page! I was very impressed by their service, and love my darling Chevrolet Spark, which is perfect for me at this stage in my life! Thank you!

We have our 2008 Prius serviced there every 5000 miles. They have been prompt and efficient. This time it was Don who took care of our appointment. We were treated with respect and consideration. We will return in another 5000 Mike’s for maintenance.

I went today to trade in my car without a great deal of time which was conveyed to the salesperson Jon before I came in...I work so much that time is limited for me...I drove the car I wanted to and just needed the paperwork as I was completely financing elsewhere...Said time and time again not a great deal of time here...Jon told me they did all the stuff there and a credit check when I wasn't taking the car today...I already had a credit check through people financing...Well here comes the "MANAGER" named Tim to take my car for a drive and to appraise it...That is fine however I did not have as much time for that as he wanted...BULLYING me would be the correct term...Had to ask for my keys back twice so I could leave and he leaned down to talk to me inside my car and proceeded to inform me in not a nice tone that did I think all of this was going to get done in 5 minutes? And as well he was not going to hold a car for me without all the info from me...Well I understand that but do not bully me and put pressure like that on a customer...So 100 percent unprofessional from the second I walked through the door until the minute I left NEVER TO RETURN...Customer service skills at its very worst...!!!!!!!!!!!! I have not one nice word to say about this place...

Overall, a good buying experience for us. No hassle price on a CPO Tacoma and a great value for our trade in. Will refinance it as we didn’t get the best rate for our credit - should have had my own financing lined up.

The most pleasant car buying experience I have ever had! Daniel was superb! We will definitely be AutoNation people from now on!

The purchasing experience was very easy and the salesman was excellent.

Logan and Sakeleanna were very helpful in our search for a new car. When we first arrived, Sakeleanna listened carefully and understood what type of vehicle we wanted to see and what features were important to us. She showed us two new Toyota Highlanders and explained clearly the different features of each one.. She accompanied us on a test drive and showed us how the different safety features worked, When Sakeleanna had to leave for an appointment, Logan showed us a RAV4, which we also took for a test drive. We then discussed the two vehicles, had our trade-in appraised, and were presented he purchase price estimates for both the Highlander and the RAV4. When we decided on the Highlander, Logan was very understanding and willing to let us wait until the following day to make a final decision. We returned the next afternoon and Logan helped us through the buying process for the Highlander. Jeannie in the finance department was very pleasant and very efficient in guiding us through the paperwork. After we had purchased the Highlander, Logan was very patient and informative in showing and explaining the different features of the Highlander. In summary, our vehicle buying experience was much more pleasant and stress-free than we had expected.

Great salesman and just no problems. No high pressure and a great deal!!!

Austin made sure I was comfortable throughout the long process and kept me informed, and educated me about my new car. Cole worked through several iterations to provide a payment package for us. Both were very patient and customer focused. Thanks

very prompt and professional, great service...thank you!

Everything is great until they try to throw in a tire rotation like it’s free. Then they charge you $20

My wife and I were out on a road trip to see our Grandkids and Daughter up in Newport, WA. On Thursday afternoon the check engine light came on in our 2002 Toyota Tundra. I called the nearest Toyota dealer which is Auto Nation Toyota of Spokane. I explained the problem to the nice person who answered the phone in the service department there. I was told the earliest they could get me in was on Monday first thing. I was disappointed in Toyota that I was here out of town, and had to wait three days to get the truck into the shop. Thank God my wife and I are both retired and have all the time in the world. But, had this been a family traveling while on vacation and had this problem and had to wait three days that would have been a huge problem for them! I took the truck in on Monday morning. Within an hour they had diagnosed the problem, and had an estimate for me for the repair. The part was had to be ordered which I fully understand. Auto Nation of Spokane promised me that when the part comes in they will get me in either that day or the next. That's the kind of service I expect from Toyota dealers whether they are located in my home state, or out on the road!

Great people, great work! Fixed the screen in my tire quickly!

Warranty service performed. Easy to get service completed. Everyone Was awesome in the service department.

The sale went well, but an after sale situation involving the tires did not go well! I got blank stares and no solution. I cannot recommend AutoNation and will share my complaint with any and all.

Great experience, did not have to wait very long. The people were also very kind

I would not recommend autonation to anyone looking for a vehicle.

Always very professional, courteous & knowledgeable. Excellent work on my truck every time!

Rebecca has special people skills. Very satisfactory to deal with her. A-plus. Hope autonation appreciates this employee.

Everyone was wonderful. My salesperson did an outstanding job showing me all the options.. answered all questions.. the finance person was awesome as well.

When employee stood out for his excellent kindness and service. I believe his name was Dave and he’s fairly new to your company. I just wanted to point him out to you because of his excellent public relations.

Purchased a 2018 Toyota Tundra limited on 7/27/18 . Tina, Jon, Jerry and Mike were great people to work with, making the buying process easy. This truck will meet my needs for many years to come!

I have always had very professional service At Autonation Toyota in the valley. Matt is an asset to your Service Department. Thank you for your excellent service.

Great experience. Andrew Garrison was a great salesman. Really worked with us on our purchase and the whole car buying experience was very pleasant. Would highly recommend!

I am extremely dissatisfied with my hard earned 125 dollars spent on an exterior detail from a you guys. Starting with the initial phone call to set up the appointment to walking out alone to inspect my truck and discovering all the flaws and obvious “just a number” misses. Everything from start to finish was shady and unprofessional, which by the way, was why I decide to go with you instead of the mom and pop shops scattered around Spokane. Rest assured I will not be bringing my tundra back for any service of any kind to you folks. Allow me to explain, please. During my initial call I spoke with a lady asking about the service. Instead of being transferred to someone in charge of the department who could answer my questions and concerns I was placed on hold while she spoke with and set up an appointment with the guy to have my truck taken care of. Ok, maybe busy day I’ll get with them on the day of. After all this is a Toyota dealership, I’m sure I’ll be walking into they guy. Nope. Some other guy who sets me up to leave my truck. I ask a few questions and am then put on the phone with the guy running the show. I think.... I say, “hey I’ve shopped around, found you guys were cheaper than most and concerned if there is something you guys don’t do that the other guys do? I’ve got a couple scratches I’m concerned about and just want to make sure the same attention to detail is going to be addressed as the other guys promised at $50 more? I’m looking for the best possible outcome to my issues” His reply? “ well that’s the idea”. I should have walked away but I was already there and late for work. The driver who took me to work was semi friendly but semi awkward. What ever. I get a call saying my truck was done and ready to pick up at my convenience around 3 . I was on a schedual to be picked up at 430 so why am I being told this? “Oh, I didn’t know you were on the list to be picked up, my apologies.” So obviously no communication between the phone scheduling and ride share service...My pick up driver was bland and unprofessional. I try to engage in small talk asking if the built in shade curtains were standard in this type of van. “ I don’t know anything about this van, I just drive it” ...k.... after a few more short and un answered questions I gave up. Thankfully it was only a few blocks from where I worked but let me tell you, the silence felt like a million miles after being short changed on the conversation. So now we get there. I’m dropped off and assume I head back into the same door I dropped off in to find a waiting personnel eager to take my money. Nope. A few cubicles in a row and I’m asked by one “what can I help you with. Oh you need to to go to the cashier. (No one knew why I was there after being dropped off by their shuttle right in front of them let alone an instruction from the driver of what or where I needed to go) big surprise there with his conversation skills. So at the cashier, I ask if there were any notes or anything on my truck. Nope, you didn’t get the multi point inspection, just the detail. You should have asked for it. Ask next time. On my way out I run into the initial call taker from a week before where I mention my missed opportunity of a multi point inspection at no charge. “Oh well I’m sorry you weren’t offered it this morning when you came in”...... yeah, along with coffee.... fast forward to me walking to my truck. As I walk around I see white splotches from chemical all around along with greasy splatter marks that went un wiped on my trim and some light scratch that looked better than other lighter scratches that were obviously passed over. Inside and driving away I see the same splatter all across my windshield just outside of the wiper blades reach. In a nutshell, I’m disappointed. The only gratification I have from my experience is that I didn’t by my truck through you guys. 125$ of my money is all you have ever gotten and all you’ll ever get. Pretty sad considering I only bought my truck 6 months ago. Good riddance

Along the service on my car took much longer than expected, AutoNation Toyota applied a discount to their services. The car now runs smoothly and I have confidence it will see me through to my next service.

I highly enjoyed my time with Justin Williams. He's very knowledgable about the vehicles and takes pride in delivering you a clean and spotless car! He was patient with my daughter and it was just an overall great experience. We went in on a Tuesday just to look and came rushing back on Wednesday, instead of on Friday during our scheduled appointment, to purchase our new car. Justin was flexible and was ready to answer all our questions and worked hard to keep us within budget. I can't say this enough, but this is the second car I've bought from AutoNation Toyota and have had great service both times from all departments. Jason, one of the finance guys helped tie up loose ends. He, too, was extremely patient with my 2 year old. It felt like family!!!

I've been having our cars serviced at Autonation Spokane Valley for 10 years and never had a bad experience. I really appreciate working with Mat Keller in the service department and RJ the Toyota Tech.

My windshield had grease all over it not to mention every other dealership that I have bought cars wash it after a service

I have had so many issues with Autonation Toyota, I do not recommend them to any friend or family member. I went in to have them cancel my extended warranty and the finance manager I spoke with tried to guilt trip me into not cancelling it and when I finally got it cancelled, it took them twice as long as the standard time to get me the refund. I’ve had numerous problems in their service department, most recently they had broken off a clip on my oil filter and never told me about it. When we were changing my oil most recently, we realized the clip was broken and went to speak with autonation about it. We didn’t ask them to replace it for free, we just wanted to tell them what happened and the service manager was rude and insisted the car didn’t come with a clip on it. After calling someone in the shop, he said my vehicle did come with a clip and instantly the service manager started saying how my vehicle didn’t actually need it and it was probably never on the vehicle. Needless to say we will never recommend Autonation and our family and friends will never buy a vehicle from you again.

My experience was great! Was here for 25,000 mile check. Rebekah in the service area was very sweet and helpful. I saw Ali, who sold my car to me, and he came over to talk with me. Everyone is so nice here! I highly recommend Auto Nation Toyota!!

They delayed everything. From starts I got a terrible apr when my wife and I have stellar credit. However, they didn’t work hard to get us a better apr. they simply gave what Toyota is giving! Soon enough I will change lender. After that, I bought all the extra warranty and such and I got a tire that it’s not repair and supposedly they didn’t have in stock. 1 whole week and nothing yet. Customer service is ridiculous just like my salesperson, who should be working in a different area. In few words, the experience was and is bad and you will make a big mistake going there.

Great customer service and attention to detail at Autonation. Could not have been more pleased

My experience with AutoNationToyota has been excellent. They were very forthright with all information to help me make a decision that serves my needs. I have not received this much candor in my prior car shopping experiences. This is my 4th or 5th Toyota.

Everyone there is amazing they are so helpful even stayed two hours after closing to get our truck. We went to other places and could not even get calls back. We called a head and they had the trucks pulled out and waiting for us. Best service I have had getting a new truck. Would recommend them and will be back for all our vehicle needs. Thank you all so much

I have a Lexus 350Rx and they dented the rear lift door above the Lexus "L" symbol when I took it in for an oil change. The service manager told me "That's too bad." He had no concern or cares at all. I regret ever purchasing a vehicle from them. It's just been issue after issue and they are all dishonest, from the sales people to the service people.

Repairs to my 2013 PriusC were completed while I waited. Parts and Service Personnel were friendly and knowledgeable. Repair costs were below estimates. Waiting Room offered suitable locations for reading and study. Coffee was available.

Very good staff to deal with. Friendly and knowledgeable.

Great car buying experience! Aside from the financing guy trying to sell us all the extras we didn’t want. Just doing his job though. Very happy with the car.

All good, no complaints, be nice if they went back to washing cars like they used to.

The sales people and the service people do their best for us. We like our RAV4 very much. And they help take good care of it.

Matt was my customer service rep, and he was outstanding from start to finish. He was professional, courteous, and attentive to my concerns. Customer service of this quality will keep me coming back. Thank you!

When i bought my car from Autonation the driver headlight was dead when I drove it off the lot and the airbag warning light was on. Thankfully, they fixed it but those problems should have been fixed before the car was on the lot. Legally required I belive. Then during an oil change a mechanic friend of mine tells me the water pump belt was at the point of snapping. Then I tool my car in the get the water pump itself replaced using the warranty I purchased with the car. And after, again after, they finish the replacement of the pump they tell me I owe a deductible before they will release the car back to me. If they hald told me before they did the work I would have given a better review, but they didn't tell me. But what really gets me is that when I use their online chat function to ask for a phone number to call about this. The agent I was speaking to told me to call the dealership then disconnected with no warning. I will not be going back to Autonation, nor recommending them to anyone.

The salesman was Ali Nayarit. He was great to work with and explained things on our Prius Prime well. I would recommend him to anyone. The business manager was Cory Moore and he did his job but he was pushy. I understand that is his job but I don’t liked to feel pushed. The 2017 Prius Prime is a nice car to own. Thank you. Chet Swift

Excellent service, friendly staff, timely repairs, affordable quality

Thank you Auto Nation. You were very helpful with my recent problem.

We had a great experience. We knew we wanted a Highlander but which one XLE or LE. Jon Baxter showed us the differences between them and we choose the SE. We felt no pressure and got a lot of information on which to make our decision. Thank You Jon

SHANNON IS THE BEST,, HE TOOK HIS TIME AND UPSOLD EVERYTHING

It was great not spending all day to buy a car under 3 hours thanks. And we got what we wanted for a good price.

They have always taken great care of me. Quick and efficient!

Everyone in the Service Department is friendly and professional. Wouldn't take my Prius C anywhere else.

We had a wonderful experience buying our Nissan! Our salesperson was very thorough in finding out what are needs were in buying our car. Very friendly and thoughtful.

I love my new Avalon and Tina Skipper and the entire crew took very good care of me!

The salesperson, Sakeleanna Dixon did an excellent job.

I took my RAV4 in for the 5000 Mile check and so far all seems ok. The service guy was helpful and friendly and asked if I needed them to check anything else. I’m so new at this extra technology I told him I couldn’t figure out how to get the mileage to show up on the screen. Thanks!

Rebecca B. and her team really went above and beyond with servicing my car. She discussed prices with me and worked with my schedule. Rebecca explained what service items needed to be handled right then and which ones could wait or I could simply handle myself. I will definitely return to Rebecca and AutoNation in Spokane Valley for any service on my Camry. Thank you for all of your help!

No pressure, lots of variety, super friendly, excellent quality.. it was all there! They took the time to find the "right" car for me!

As usual the staff at AutoNation Toyota were excellent. They are friendly and competent. When you need to have work done they are the ones to do it. Special thanks to Parnell. Matt, Jeff, and Eric

Super buying experience! John Baxter, the salesman, was pleasant on the phone and then extremely professional in handling our requests and then infinitely professional in facilitating our purchase of a vehicle. He had all the answers, new the products well and he can go get him self with the epitomeof professional aplomb. I would buy again from this dealership and especially if I knew I could deal with somebody with John’s charismatic approach.

I just had the oil changed but Nick was great, friendly and informative without trying to sell services that were unnecessary.

i had a nissan rogue which i bought in tri cities. i was given 3 free oil changes from them. the auto nation rep (grace) checked into it for me and even called the tri cities store. she verified it and set up an appointment. very nice and responsive. my wife also had the same opinion when she took the car in. they squeezed her in for the service even though her appointment was later in the week.

The service provided by this dealership is great. All of the staff are friendly and accommodating.

Had the best experience here! For being a first time buyer I was treated so much better here then some other dealerships I looked at! Wayne is awesome he made it work for us! Defiantly would recommend him!

Quick friendly service! Free snacks and tea/coffee.

I traded in my Honda Civic for a Toyota Scion and am pretty satisfied with it. My sales person was Sakeleanna and she was very sweet. I told her my situation and what I wanted and was never told no, we can't do that. If you want someone who is not pushy, ask for Sakeleanna, She has a Good Heart and will help where she can! the only reason I am giving this a 4 star review is that they weren't willing to replace my AUX and USB outlet. This is something that I use quite often. When the service dept checked it out they said it worked just fine. when I went to use it after I left it still did not work. the following day it did, and then again the next day it did not. I'm pretty sure it is a short. I will have my son fix it.

Tina, our sales person was exceptional to work with along with Jason the finance manager.

My experience was very pleasant. They treat you very good here.

Good people no games met my demands for my fiancé’s 2010 Jeep Compass. I would do business with them again.

Obviously they sell a lot of cars but the experience was the worst shopping experience we had. If it wasn’t for that vehicle being everything my wife wanted in a truck we would have walked away. Seals were dripping but they refused to fix them due to their lame leak classifications. Transfer case seals will never pour out on the ground so they refuse to fix them. Went in the next day with cash after the deal was negotiated and we were still there for three hours. Are you kidding me!!! Take my money and let me go. They wouldn’t let us start the paperwork till sitting there for 2.5 hours. Apparently they only have two people in the whole store that can write up the paperwork

I brought my Rav 4 in for a tuneIup. At 117,000 miles it need spark plugs. They also recommended a fuel injector and system treatment. I researched it and decided to go ahead with it. They said it was $140 for the service. When I looked at the bill after I get home I notice that they have the charge for the service broken down into two parts. One for throttle body intake service at $85 and one for a protection plan at $54.99. The invoice says "ask about our protection plan". How do you ask about the protection plan if you are not informed about it in the first place? I usually don't buy protection plans. So if the protection plan is a required part of the service don't break it out on the invoice. If it is not they should explain it to the costumer so they can make an informed decision on whether they want it.

I brought my Tundra in for a $50 oil change and ended up with $550 in services and an Idle speed of 2000RPM, that is going to require another 2hr of driving (roundtrip) and waiting at the dealer to get it resolved. Hard to imagine that they wouldn't notice this, I've had my truck for 18 years and it was immediately apparent to me, but they said "the computer needs some time to adjust it after the 'intake service'. YeahSureUBetcha! call me skeptical.

Sakeleanna was my sales rep at Autonation Toyota. She sold me a Toyota Prius C 2018 Three. I am extremely happy with my purchase. She was immensely helpful and completely patient with me even though I was a bit unreasonable at times.

Knowledgeable staff, no pressure sale, and an overall great experience.

Mike Mackey was a great source of information thru the process of leasing a new Toyota , and the salesman walked my wife thru the vehicle option and helped her set it up . Overall great experience

My wife and I recently purchased a new Toyota 4Runner from AutoNation Toyota in Spokane Valley, Washington. When we finally made the decision to make this purchase, Drew Charnos was the person we knew that we must contact. We had met Drew in 2007 when we purchased a new Toyota RAV4 and knew that he would be the right person to assist us with the purchase of the 4Runner. As a vehicle is a major investment, we had total confidence that Drew would be assisting us with our best interest in mind. With both purchases we found Drew to be Honest, Extremely Knowledgeable (with the vehicles and the Toyota company), and most important his No Hassle Attitude. We want to express our utmost gratitude to Drew as he made our purchase experience a very positive one. In closing we want to state that we are extremely satisfied with our Toyota vehicles, AutoNation Toyota and especially Drew Charnos.

We traded in a vehicle and received a very fair trade value on our vehicle. We then felt that we got a very fair price for our "new" used vehicle. The salesman was awesome, Derick was great, very laid back, very informative and knowledgable. He

The most dishonest and unethical car dealer I have ever dealt with in my life. We purchased a used Honda Accord from them about a year ago (2/2017) for our daughter, who recently graduated from high school. She is a full time student at Gonzaga University and has a part time job at Costco. The car has turned out to be a complete piece of junk. It is using about 3 quarts of oil every 500 miles or so, the suspension and rear brakes were completely shot (repair estimate from Golden Rule Brake of approximately $2100 to get that fixed) and the tires that they put on it when we bought it had less than a year of tread wear on then (ironically enough, their own Honda repair facility recommended the new tires). Fortunately we purchased the silver extended warranty, but that is turning out to be an endless nightmare of having to jump through hoops and do everything possible to drag it out and avoid having to do any actual repairs. We needed a reliable car for our daughter and thought that buying from a large national auto dealer (paying about $1800 over blue book through their 'no haggle' pricing structure), would be worth the extra money because a huge national dealer ship would want to make sure they had a good reputation. Nothing could be further from the truth. You would probably have better luck and certainly find far more honesty out in Hillyard at one of the small independently owned dealerships. I would recommend avoiding this place like the plague and purchasing a car from literally anybody else.

Great experience, great quality of work, and great customer service.

Dustin was GREAT! No pressure, no hassle! He asked us what we wanted and very quickly got us into the vehicle we wanted at a great price!

Fast and easy. Friendly helpful considerate people all the way.

The staff was very friendly and helpful. They explained in detail the service that my truck would be receiving. I was impressed with all aspects of my experience.

I decided to go for a test drive for a Rav 4 unfortunately, they have sold the one I liked. Andrew Garrison helped me pick out another Rav4 for a test drive. Did the drive and loved it I was not certain to get it on the day but Andrew was being really professional and helpful with providing information I needed and helping me out with financing situation. Everyone that had helped me was very pleasant and professional. I would recommend this autoshop to anyone I know that is looking for a car. Well done and great job Andrew! Thank you for helping me out! �

I was shopping from the Seattle area for a Toyota TRD Pro in a very specific color. My local dealer stated that they couldn't help me, as it's a limited production. I found one in Spokane, and Paul Wallace was very eager to work with me. I was prepared to fly out the following weekend, but Paul DROVE it over the mountains for me. Smoothest transaction I've ever experienced. A++++

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill perfectly. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

Our car purchasing experience with AutoNation was easy and very pleasurable. Paul treated us like a valuable customer, not a number or a piece of meat. No high pressure sales techniques or pitches, no attempts to up-sale us to a higher priced vehicle, (like we had experienced at a different dealership) and he answered every question professionally and provided us with multiple options at multiple price points. Dealerships typically don't like to see a customer leave the lot with out a car, but when we decided we needed to sleep on it overnight, there was no urgency or fast talking trying to get us to purchase something immediately or something we didn't want. After discussing it overnight and the following morning, we decided the vehicles we had already viewed didn't quite fit our desires. Paul took the time to show us additional options in the various models available and provided us with the best price in the area. Yes, I did check others prices. When I made initial contact with AutoNation through the internet via e-mail, Paul responded quickly and said "Let's do it your way. What's your preference?" Phone, text or e-mail: I chose e-mail. Not knowing what to expect from AutoNation, I really didn't want to give out my number just to be annoyed by a pesky salesman calling repetitively. There was no peskiness in working with Paul. Since this is our first new car, I am sure we were a bit annoying with all the questions and requests for additional details, but Paul is obviously a professional and an excellent people person so he treated us like we wanted to be treated. This was very impressive to us and AutoNation filled that bill excellently. Can't say that about the other dealership we visited. Purchasing a car takes time, and quite a bit of it when there are a lot of customers in line. While waiting for the finance and other paperwork to be prepared, Paul was courteous and spent his time just shooting the breeze and conversing. This was very nice of him and again demonstrates that we were more than just a number. All in all, this was by far a more pleasurable of an experience than what we expected while purchasing a car and I would recommend AutoNation to my friends and family.

very poor customer service from management. will never buy from again or recommend them..

Never again! "certified used" car with incorrect service records, 125 point inspection but check engine light comes on few days after sale and none of 3 warranties I have on it cover what's throwing the code? Been getting a run around the last 2 days going without a vehicle, your service department can't get their story straight once they realize my husband and I are knowledgable about the vehicle... so beyond irritated with you guys, I would never recommend buying from you. Such a shame my salesman Ron really deserved the good review but your service department ruined it!

Great car buying experience. Highly recommend. No hassle.

We purchased our new Highlander last week. Their sales associate Ron L. worked with us every step of the way. Ron never was pushy, and we never felt rushed to buy. They offered a significant amount more than what I was expecting for our trade in, and were flexible with the price of the new vehicle. I would not hesitate to buy another vehicle from Auto Spokane Valley, WANation, and will tell all my friends to go see !

Had to have a recalled part replaced and they got me in right away and although we had to wait there, it was a comfortable atmosphere and my daughter appreciated the coloring supplies and donuts!

Our experience was very good. We got a very fair price on our trade in.

My sales lady was Sakeleanna, She was Extremely friendly, welcoming, open. Being a first time car buyer, i was nervous but she helped me feel comfortable and helped me picked the perfect car i could only dream of! I love my car and i am also pleased with my whole experience. I would go back to her again if i was ever buying another car.

This is the 5th new Toyota purchased from James Brown. Not sure if he sings well, but he knows his Toyota cars!

Great Customer service from Andrew! Made sure everything was explained and shown to me. He helped made renewing another lease a great experience.

Autonation was very personable and helpful. They responded to all my concerns (actually listened!!) i would do it all again.

They are so friendly and good service I bought my used car from them and it is still great

I worked with Paul Wallace!! I am almost 50 and have helped my children and bought many vehicles myself, and I will 100% say working with Paul and AUTO NATION. Itself has been a wonderful positive experience!! I have never felt as satisfied with my purchase then yesterday!! I literally for first time walked away feeling good about my price I got and my trade in price without fighting back and forth!! Paul was kind, thoughtful, empathetic and just a blast to work with. Thank you Paul for making me laugh and making this purchase AMAZING!!!

This is my 5th car (4th Toyota) with Paul Wallace. And now am the proud owner of a 2018 Camry LE Hybrid that was ordered to my specifications. Like any transaction there can be little hiccups along the way and what really matters is how they are handled. Anytime I felt something wasn't quite right either Paul noticed it first or I brought it to his attention and he immediately would look into to the issue and get it rectified. Always asking is the resolution okay and am I happy with the out come. Management was also always appreciative and focused on my happiness. Brent Watson, realtor.

All sales personnel were friendly, professional, and did not pressure me to purchase a vehicle, or to consider anything I was not interested in or had brought up to them as something I was considering. They were all very informed on all aspects of the vehicles, and went out of their way to provide answers to all my questions and explain the features of the vehicles.

Friendly staff nice bunch great people clean waiting area

I went in for my 115,000 servicing plus brakes, and I was told it would take about 3 hours. It ended up taking over 6 1/2 hours. By the end of the day I was sick (I hadn't eaten and started experiencing a headache among other things). I was never offered a shuttle, an explanation, or even an apology. Additionally, the total bill was about triple what I expected. I'm extremely disappointed by the service I was given.

Took my Camry in for an oil change. I told the female service person that I wanted all filters changed also. I waited over 2 hours for the oil change!. When I got the service report back, it mentioned my filters were very dirty! I walked back into the service area, and Shannon, whom I had the appointment with, immediately called and had a service person install the filters. Thanks Shannon for taking care of me.

I just brought my car in to have my tires rotated. Took over an hour and 1/2 Very slow.

Great experience! Thanks Rebekah for setting up my appointment, and making sure everything went smoothly ????

Excellent positive shopping and buying experience. Very easy to work with and very accommodating.

We have now bought 3 cars through Auto Nation Toyota with salesman Mike Workman. He is the BEST! So helpful in finding the exact car I want, no pressure, and easy to work with. Highly recommend!

I just bought my 6th new truck from Tim wheeler.it is always the best exsperance for myself.I live on the coast by Seattle and it is worth driving 326 miles to be treated like a king.

I am enjoying my new Highlander, would recommend this vehicle.

I was doing some Sunday afternoon tire-kicking and when I came on the lot, the White 860 caught my attention and the price seemed reasonable. Once I started working with the sales-person Myra, she quickly got an appraisal for my car, worked out an even better price, and quickly got me into financing. Everything went very smooth and had a great experience!

It was all good. Logan was very polite and helpful. We pretty much knew what we wanted and what we did not want, and he respected that and helped us get what we wanted.

No complaints. Service was quick and fast. All went well.

I have bought my last 4 vehicles from Appleway Toyota. I shopped around on the last 2 and Appleway was by far the best price. Derick Kohute was a very low pressure salesman. He showed me everything i wanted to see, gave me several options, and provided valuable advice.

Rebekah is professional, courteous and friendly, did her utmost to ensure that our needs were met 100%. She was a joy to work with.

Logan was an amazing agent. He saw to all of our needs and made sure that I had a pretty good understanding about the wonderful features on my new car. He also helped us get the garage door opener synced with the car when we got home and then continued to stay in contact until all questions were answered.

Great service. Love the reminders to get my car serviced. I feel like they were responsive and clear. The only thing I did not like was the shuttle. Smelled like smoke. But staff is great to work with from scheduling to check out.

Need more service advisors. Had to wait about 10 minutes before anyone even spoke to me.

Second car shopping experience at Auto Nation. We'll be back!

I had the best experience at auto nation with Sakeleanna Dixon she was very intentive to are needs and wants.

The buying experience was great. Facilities are top notch. They start you with a tank of gas-some places don't. I drove to Spokane from Seattle because they had the certified car I wanted. My salesman took some pictures of a few items I requested before I drove over.

I bought a car from them in approximately May of 2016. A 2006 BMW X5. In addition to my loan, I added a 2-year power train warranty and 5 oil changes. Now, the car is just fine. It had a few glitches but I brushed it off because it was a 10 year old car. I brought my car in for its first oil change and in the following days, noted a pretty large oil spot always under my car. This was new. I drove my car to the shop and mentioned the new oil change and was immediately told, by the mechanics without looking at it, that BMWs leak and I would just have to deal with it unless I was willing to change my gaskets and seals (not covered under the warranty unless it was in conjunction with a covered cost). They essentially told me to let it go to hell in order to get everything fixed. The following oil change came and went and I started carrying oil in my car because of the excessive amount of oil leaking. When asked about it again, they again (still without looking) told me bmws leak. That was about 2 months ago and yesterday I was stuck on northwest Blvd with a car that had a dead alternator. I had it towed to a local shop I trust and yes, it was indeed he alternator. I still wasn’t that upset because like I said earlier, it’s an older car. When my local mechanic called me, he asked if I knew about my significant oil leak. I said yes and he went on to tell me that there was a faulty O ring causing the leak, thereby dripping all over the alternator and it was likely th cause of my bad alternator. To say I’m upset is an understatement. It is a $.50 part that could have easily been fixed and saved me hundreds. Now, I’m not saying don’t buy from them but DO NOT go to their onsite mechanics. They are lazy and crooked and will do a half-ass job “fixing” your car. Thank you, for costing me hundreds.

Great service. I drove 45 minutes to get there because the service in town was poor and I have been to Auto Nation before and I know they do a great job and they are fast. When I make an appointment they are on time and get right to work on my car. And they do what I ask them to do. I will always take my car to them.

Airbag recall - done in less time expected and even vacuumed car

Professional treatment, nice waiting area. Service was fine

Easy and friendly Easy and friendly Easy and friendly Easy and friendly

Our salesman was fantastic and very helpful. Overall buying process was fairly quick.

Appt: 3:30 on a Saturday, for regular maintenance, out by 4:45.

Great company. Friendly, courtesy and attended to customers needs. Outstanding

Nick was my sales person. Great service, very knowledgeable and no pressure, just great, honest advice

Bought my 2010 Dodge ram 1500 certified pre-owned here they were great. Did what they could to get me the best deal and provide me with a warranty. Service is fast and friendly will definitely come here for my next vehicle.

Drew Charnos was absolutely the best person you could have representing your Company. He is very respectful and extremely knowledgeable. He is NOT at all pushy or condescending! Much appreciated! I will recommend Drew to friends, associates, and clients. (I am in sales)

We loved Andrew! Not only did he make car buying quick and painless, he made it fun! He was very kind an informative. We spoke with 2 other people who werent very informative and we were lucky enough to get passed on to Andrew. Automation was wonderful with all of the paperwork and gave us a great price on our Prius C! Thanks again guys!!

Traded in my truck on the way through Spokane to Yellowstone. Got to the dealership an hour before closing and everyone stayed late and worked hard to get the process done. Process was easy and quick.

They are really nice and welcoming. They really helped me get into a 2015 Nissan Sentra even though I have really bad credit.

Not impressed. I took my car in for its 30,000 mile maintenance. My tire pressure light had come on so I requested via online note as well as in person that they check my tires because I am headed out on a long road trip in a few days. I was told they would check the pressure and fill if necessary and check for nails or screws. I got my car back from service and the light was still on, didn't think much of it as I know it takes a little while to go off sometimes, and went back work. When I left work an hour and a half later my front drivers tire was visibly low. This morning it was significantly lower and I ran it to the closest tire place by my house. They found a screw in my tire. My papers from Toyota had everything about my tires marked as green for good condition. Ordinarily I get great service here, but not impressed by this when I specifically requested it be checked.

Extremely frustrating "visit" yetsreday. I recently received a recall notice about the power doors in my Sienna and decided to try the online appointment scheduler over the weekend to get the car in ASAP. I made the appointment, then called to follow up on Monday assuming that they might need to order parts for a recall. I was transferred to my service person who did not answer the phone, so I left a detailed message explaining the recall and that I wanted to be sure they could do the service on my scheduled day. I also asked for the service person to call back if they WOULD NOT be able to do the work that day as I would need to take time off work for the appointment. SO, of course, when I arrived, the tech told me that they couldn't do the work because they would need to order the parts first. Needless to say that I am not happy with any part of this situation staring with a recall on a very new Sienna and ending with an inability to get the work done to remedy a potentially dangerous issue with the vehicle. I'd give zero stars if I could.

I'm sure they did their job but nobody spoke with me afterwards except to announce over the speaker that my car was ready....apparently the cabin air filter was dirty but nobody asked me if I wanted it replaced. My son can do it for me however. I discovered this by reading my report.

I brought the car in for service and was told that service was not provided at this time. I was told that they would service the tires and run a check on other places.

Excellent service. It's nice buying a car from them---but it's more than matched by the service department AFTER buying a car from them. We had one of those annoying little squeaks in the cabin. A tech rode with me for near half an hour until we could get it to squeak---then he id'ed it as the front console cupholder needing a tiny bit of glue, and actually FIXED the problem. I swear I've never had a service department take a squeak seriously---and these people are perfectionists.

Still waiting 6 months later for my promised owners manual and the supposed fix to my front bumper was a joke. Bad company.

professional, expedient, excellent! James Brown was a pure joy to work with. Clint (F&I) is the best.

Excellent sales team for our new car purchase. John Baxter was fully knowledgeable about the RAV4 we were interested in purchasing; provided us with options in vehicle accessories and remained with us throughout the entire process. We were fully satisfied with the process, start to finish and will recommend AutoNation to friends and family for their next purchase.

Great service staff! Bought my car there a year ago and their sales staff was great too!

Salesman was Logan, purchased a 2005 Ford Explorer..not the most expensive car on the lot but treated me and my family with outstanding respect and service. Had the SUV ready for test drive and inspection when I arrived. Called me back the next morning after purchase to ensure my wife was happy. Outstanding service for a minimal purchase. Thank you! Clint (finance) talked with my little daughter and let her put a picture in his office on display. You have my business by simply doing the small things... Respect, Service and Outstanding Guest Service.

Dustin Knodel was the salesman that helped us for our needs of looking for a used truck.Bill and I were very impressed with Dustin and his friendly service as well as the entire experience of this process of purchasing a car. In all of our car buying experiences this was the best we have ever had. We have recommended your dealership over and over to our family and friends. Thanks for a great experience with Dustin and AutoNation.

My contact at the service department, Matt, gives great customer service. He is helpful, knowledgeable and takes care of all my questions. He always goes above and beyond in making sure that my car get the services that it needs.

In 2015 I leased a car from Auto Nation in the Spokane Valley. I got a great deal on a new Corolla S. I really liked the car and when my lease was winding down I returned to Auto Nation to see what my options were. My sales person, James Brown gave me some great options and in the end I got a super deal buying a new 2017 Corolla! In both my lease and buying experience as well as the service work I have had done there I have always left with a positive experience. If you are looking to lease or buy a new Toyota in Spokane, WA, make sure you put Auto Nation Spokane Valley at the top of your list!

Jon Baxter and the F&I guy (young guy, don't remember his name) were very helpful with my purchase of my first brand new car. I purchased a used car at the dealership a few years ago and went back for a new one. The salespeople aren't high pressure and I wasn't bombarded with calls and emails after I inquired online. I was waffling between new and used for a few weeks before I purchased and Jon was very patient and not at all pushy.

Was treated very good. We're very professional Nice personnel Facility was very nice

Matt and his Tech Jeff do an amazing job every time! Thank you for taking care of me and my vehicle.

Liked the service except they didn't wash my truck. I was disappointed to say the least

As usual, this experience was pleasurable, efficient and fairly quick.

AutoNation Toyota is one of the BEST dealerships in the Spokane/CDA area for service. Johnny and his team do a great job and they get you in quick. Thanks for taking care of my Tundra issues !!

The representative we dealt with, Logan, was very tuned to our needs and desires. Has great communication with his customers.

Very little pressure. Able to test drive overnight to see if tinted windows would be a problem at night. Fixed over tinted back window so now safer driving. Confusing paperwork. It has been over 4 weeks since we paid it off, need license plates and paperwork verifying pay-off so we can get title transferred to our name.

Myrna did an awesome job helping me get my new Corolla! I'm so happy with it! Thank you!

We do our service here. Highly recommend. Service Personnel are very professional. Low pressure.

Super easy process. Derek and Mike couldn't have been more helpful.

Ron was extremely helpful and informative during the buying process as was everyone we interacted with at Autonation. We got an awesome deal on a brand new C-HR and the level of professionalism with their crew is top notch!

We have a 2003 4Runner. Yesterday while shopping we tried to open the moon roof only to have it get stuck partway open. Clouds rolling in. Rushed over to Auto Nation and they took us in right after lunch and got it closed for us. On our way in an hour. Great service! The only bad thing was the very greasy footprints on the driver's side where we get in. Did not notice it until we stopped at the store. Hope I can get it cleaned off!

Our over all experience was very good, but being that I preferred a certain model, RAV 4 model, SE,, and assumed that all RAVs included garage door openers and CD players still. In this transition of technology, this was not explained that the SE model did not include these two items. I might have been interested in a different model if one of those had those features. Because of my age I am not as "hip" on electronic as those even a little younger. We have a library of books on CDs and now trying to figure a good way to play those CDs in an otherwise very good sound system! I also had trouble understanding how my USAA discount feature fit into the over all cost of the vehicle. Overall Toyota has kept my previous Toyota's running well and I have been very happy with the product Thank you, John S

Great to work with! New car buying is fast and efficient! Used car buying CAN be frustrating. Used car prices set and can't be negotiated...even if they are wrong.... But overall the new car deals are awesome!!

Simply the best and I could not ask for more as my car is now running like a dream

friendly, courteous, knowledgeable................................................................................................

The customer Service was excellent and they were all very nice it was a good experience

Absolutely wonderful experience! Andrew was awesome in explaining all the benefits! Mike Bailey and finance was also phenomenal. A special thank you to Matt Dawson for making this a terrific memory!

Great experiance wit dealer and salesperson. Love my new vehicle.

SERVICE WAS GREAT!!! ANDREW WAS A VERY GOOD SALESMAN!1

Talked to Mike Workman and my current tundra, just had questions for towing capacity, he was very knowledgeable and friendly. Went back 2 more times looking and test drove the new tundra. Mike worked for me and was not a pressure sales man. We have bought 6 cars threw Toyota and will return again.

We recently purchased a new Toyota Corolla from Adam Noone and love it. The car kind of spoke to me as we were looking and Adam made it a very enjoyable experience taking it home. Thanks to Adam for all his help and advice.

Daniel helped me and he was the nicest, coolest car salesman I'd ever dealt with. He was understanding, knowledgeable, very helpful, and when we ultimately decided it wasn't the right time for us to get into a new vehicle he never bugged us again. We will definitely be going back to see Daniel when we decide it's the right time.

Very good service with no pressure or pushing us to buy a car

Excellent experience!! Our salesman was extremely patient with us as we don't make quick decisions. Recommend Auto Nation to anyone looking for an automobile.

I recently purchased a 2017 Tacoma TRD OFF ROAD. My salesmen, Ali, was very helpful in finding the right vehicle for me at a price that fit my budget. I had an issue with a chip in the windshield and Ali was very good about replacing the it with a new one. Ali and the rest of the staff that I dealt with were friendly and strive for customer satisfaction.

Amazing Service and Team. Searched all over the US for a hard to come by TRD Pro model........no one except AutoNation Toyota Spokane pro-actively saw my problem as an opportunity to go the extra mile. In the end they got the exact truck I wanted faster than I had ever expected (less than a month) whilst others told me I'd have to wait 6 months. Essentially they worked all their options to drive a fantastic customer outcome. The other dealers were OK only these guys actually pitched in to help.

My wife and I bought a 2011 rav4 from autonation Spokane valley a couple years ago, this was our first time buying from a dealership and I feel like they took advantage of that. We chose our car and signed this piece of paper not realizing (or being told) it was agreeing to the sale price so I had no chance to negotiate. We chose our spefic rav4 because of the upgraded rims and our seller knew that. But after we got home and did a closer look around we realized they were molded plastic hubcaps. We called our seller and he promised he'd get us the rims we thought we were getting. After 10-15 more calls/texts of him promising them, we never got them. They also sold us on a upgraded protection plan which we wanted, but they only told us about 1 plan, (the way more expensive one) and not the other plan which is almost just as good but waaaay cheaper so we had to go back in to have them adjust it and it saved us $1k. But worst of all came most recently and is the reason I wanted to write this and warn you of these guys. I started noticing a weird grinding noise from the transmission a few months ago, it eventually got pretty bad. So I took it in to them to get checked out. I told them it happen when I speed up at around 40mph and several other details. Well they come back and tell me its my brakes! I wasn't buying it so I got a 2nd opinion elsewhere and my mechanic friend said it was for sure the transmission. So I scheduled another appointment because I was at 98,500 miles (only 1,500 away from my warrenty running out!) This time I demanded that I drive while a mechic rode along so there would be no denying the sound, and sure enough my transmission was failing and I finally got my new transmission under warrenty. So if I had just listened to their first diagnostic and gone on my way I would probably be paying for a new transmission out of pocket right now. So whether itbuying incompetent mechanic looking at my car the first time or they saw how close it was to the warrenty running out and toyota didn't want to shell out the money to make the repair, either way it almost cost me around 3k and when telling a manager all of what you just read, all he offered to make it right was $10 off a brake job.

This is our 3rd vehicle we have bought from autonation. We love our new Toyota Sienna van with 8 seats. Even my husband who is tall has enough leg room and is very comfortable in the drivers seat. We had done our research before hand and knew exactly what we wanted so the transaction went fairly smooth. We should have gotten in earlier in the day because they were down to one finance guy so we had to wait our turn to sign papers but they were fast once we got in there. It was late and we all wanted to get home.

Nobody buy a Toyota USA car. They sold me a brand new Camry, saying it has every top of the line safety feature of a new vehicle. Then when my car was broken into and all of my school items, work items, and baby items were stolen, I was informed that my car has no alarm even. The window had been shattered, door unlocked and opened from the inside, and trunk was opened as well. I was ripped off by AutoNation Toyota Spokane Valley, spending $21,000 for a car that doesn't even have a basic feature that my 1998 Oldsmobile had! I never would have bought the car or left valuable things inside, had I been informed of this at any point. Toyota doesn't care about customers or safety--only profit.

Adam was great and did not give up on trying to get something that worked for me. He was not hesitant to ask questions and get me the best possible outcome. I would work with him again and would recommend my friends and family to him. Also Jason in Financing was great to deal with as well and was very knowledgeable. Great guys!

They were honest and straight forward about the path I should take when buying and trading in my old car

I would highly recommend AutoNation to anyone looking to purchase a new or used vehicle! The superior customer service shown by Tony Berendes created a comfortable and exciting environment which allowed me to find the perfect car for my family! The dedication and effort Jason put forth to get us financed and into our car was very refreshing and solidified my belief in the AutoNation staff! I was so pleased with my experience, I referred my sister and she too was able to purchase a wonderful vehicle shortly after myself! Needless to say, I will be a lifelong customer!

I bought a car from Andrew back in October and he made the whole process of buying a car a comfortable and fun one! He knew what my budget was and he knew my preferences and I am so happy with my Corolla! I call it the little red beast haha! Thanks again Andrew for all your hard work and help!!

Can't say enough good about the service dept. Matt is a super guy been dealing with him since 2009 and he has always been more than fair and gone above and beyond!!

As always great service & very friendly staff !!!!

They treated me very well and with respect and made the end of 2016 great

Jon Baxter was very helpful and the finance guy quick efficient and businesslike. Although I hate buying cars in general, these guys made it a good experience. Thanks!!

My 18 year old son bought his first car here two week's ago. Andrew Garrison was very patient and explained everything very well. And we got a great deal on a 2009 RAV4.

Had an absolutely outstanding experience purchasing a car at AutoNation. Adam Noone was easy to work with, did not pressure us in any way and knew what he was talking about. We could not be more happy or satisfied with him and the new 4Runner.

Eric Singleton was a great salesman to work with. Very professional, great communications, top notch.

I have delt with the same sales men for 28 years. Drew is great !!!

We got out of our lease of a '14 Tundra, which we loved, and downsized to a '17 Tacoma. The entire experience from start to finish was great. Our last experience elsewhere was miserable so this one was even more appreciated. Every single person we dealt with couldn't have done more. Thank you AutoNation. We love our little Taco.

Asked about rock chip repair on hood and didn't hear anything back. Otherwise great experience.

My wife and I recently purchased our first Toyota. The team at AutoNation Toyota, Spokane Valley were friendly and helpful in locating a used vehicle that would be right for our family. They presented us a Carfax so we could review the vehicle's history along with the maintenance review provided by their mechanics. They helped us with financing and setting payments that would be in our budget. We are happy with our purchase and would recommend them to other buyers.

We loved working with Tim Wheeler! He is amazing at what he does!

We had a great experience with AutoNation n Tim Wheeler. Bought our used Chevy truck n love it. No problems with the truck n the sales team was fantastic. Thanks AutoNation!!

As a business they are ok. I purchased new a 2015 Tacoma TRD. Nice truck but : The cruise control loses it place in life and shuts down while you are driving. The only way to restart it is to stop, shut off the engine, then restart. TOYOTA CAN'T FIND THE PROBLEM !! The phone system almost doesn't work. It hangs in a screen and ' HELP ' there is no way out beyond shutting off the engine and restarting. Sometimes multiple times. TOYOTA CAN'T FIND THE PROBLEM !! The GPS ? Well type in Boise, Idaho State and follow the directions to ? Well maybe Saganaw, Michigan. Shut the engine off and restart ! Type in co-ordinates. It may take you several hundred miles in the wrong direction. Shut the engine off and restart. All this often happens while you are driving so you have to pull over, shut the engine off and restart ! TOYOTA CAN'T FIND THE PROBLEM !! Of course when the system is locked in any given screen the other options cannot be used. TOYOTA CAN'T FIND THE PROBLEM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! James M Gillum

We received exceptional service from everyone at AutoNation in Spokane Valley. And we love our bright red Prius 4!

Andy G was a great help to us when we decided to buy a car, and every time I had to stop back by .. he was always pleasant, energetic and helpful to me .. Thank you...

I was well taken care of, felt like family. Nick made sure I got the truck I wanted, couldn't be happier.

Andrew Garrison made buying a car fun! My husband had recently bought a car from Andrew at the Toyota Auto Nation in Spokane Valley. Andrew worked with him to find exactly what he wanted and he was so happy with his experience we went back to Andrew to find a car for me. I just purchased a WRX and Andrew made the whole experience easy and fun. I found the perfect car and for the first time had a great experience buying a car.

For the first time EVER, I had a positive car buying experience! Adam Noone you are the Best!!!!! Thank you to all the wonderful and helpful people at AutoNation Toyota Scion�

Traded in a Chevy Aveo for a Toyota Camry Hybrid. Everyone there was so amazing. I will never shop for a car anywhere else. Tina Skipper was so helpful, and kind. She did everything possible to do her best for us! Thank you Tina!

Took delivery of a new 2017 RAV4 AWD XLE today. We picked AutoNation because of their solid reputation for making deals right. We shopped at our nearby Toyota dealer but wanted to see what else was out there. We made contact with Tee and she made us an offer we couldn't refuse, and was within our budget. We were going to drive the 7 hours to Spokane Valley to pick the car up, but Tee offered to have the car delivered for no extra charge. That's customer service at the highest degree. We highly recommend AutoNation Toyota Spokane Valley.

I was able to work with Mike Workman, he was amazing, and very patient with my demands! He knew all the answers to my crazy questions! Mike had a great attitude and it showed he loves is job! I will come back to Auto Nation if I'm in need of a car agin! Great service, I got want I wanted and the things I need fix, fix with no problem! The other staff was pleasant to! All around the saff at Auto Nation were nice and had great attitudes. I appreciate all that were involved in my buying experience! THANK YOU!

I was pushed off on someone who knew nothing about the cars I wanted. No one took the time to show me any features of my new car. Dealt with some typical dealership stuff "we'll give you the friends and family discount". Not 100% honest.

Farouk Beznaigula and Auto Nation were great to work with. Never felt pressured and enjoyed the personal service we received.

Ali Nayazi was an excellent sales consultant. Would recommend him.

I have bought cars, trucks, SUVs, and a motorcycle from Autonation. Some of the best/easiest car deals! Have sent many friends to them for the great service! The used car manager is awesome!

Purchased my 2015 Toyota Corolla here! Not only did I leave with a great car, the customer service is excellent! I'm a picky person and they helped me find exactly what I wanted. Thank you Auto Nation!

Eric Singleton is a top notch sales guy at Toyota Autonation. Wonderful service from him and no nonsense. I will definitely go to him in the future. Thanks again Eric!!!

Excellent experience purchasing a new car. The sales person did not push us to buy the car and gave us lots of information about the car and all its options. Also, the financing was easy.

I bought a RAV4 at AutoNation and I love it. Ron Lollis was extremely helpful and great to work with. He was more than willing to spend lots of time with me showing me several different cars and going over lots of the things that were new to me on the car I purchased. Couldn't have been happier with the service and friendliness and would definitely deal with Ron and AutoNation again in the future.

I needed my oil changed and truck serviced after 40000 miles. Also needed a head lite replaced. all was done in about 1.5 hours.

was a great car buying experience. I love my new camry hybrid. Julianna did a great job as a salesperson.

I traded in my 2015 4-runner for a 2016 Tundra for my farm and for a growing family. This is my 3rd vehicle through Auto nation in Spokane in the last 2 years. I have always been hesitant going to car lot's, I never feel informed enough to feel like I know whether I have gotten a good deal or not. This is not the case in Spokane. I have worked with Mike Workman on all three purchases for my family and it has been one of the easiest processes I could hope for. No pressure, just information and facts. Every-time I have left with exactly what I want and have zero buyers remorse. Mike's way of doing business will keep me coming back!

Phenomenal service and a smooth sales process. Bob Allen is one of the best Salesmen I have ever worked with. Upfront pricing, no games, and even went the extra mile to show me how all of the new electronics work in the 2017 Camry when I picked the car up. Brad Swanson in the Finance department likewise made doing all of the paperwork a breeze and didn't try to "oversell" protection or service plans like many do. A joy to work with the entire AutoNation Toyota Spokane Valley team!

I was serviced by the tag team of Ron Lollis and James Brown. I came from 150 miles away, yet the sale went smoothly and I got a good car (low mileage, one-owner 2013 Camry XLE). I had previously bought a 2010 Camry through James. The only hitch was the wait time before the finance officer Jason became available to wrap up the deal, but even that was not an inordinate amount of extra time. I am a happy customer and heartily recommend these guys and Autonation Toyota in Spokane Valley.

Tim and Ali are studs!!! So patient and willing to help!

Amazing experience with both the car salesman and finance department, they made it fun and enjoyable and it didn't seem like I was there the couple hours that it took.

Satisfactory experience. I knew as much as the salesperson about car details. We like the new Highlander.

If i could rate lower i would. Initially i asked for a credit report to see how much i would pay a month for a darling little car. My fiance and I decided it wasn't time to buy a car, and informed the salesman we wouldnt be buying the car. Instead, the sales manager harassed us and even followed us to our car! I will not be returning to an establishment that feels that harassing customers is acceptable in any way! And you can thank Tim Wheeler for that!

We held a paid reservation with an appointment to sign papers on a truck and the sales manager, Mike Mackey, sold it out from under us. Something he told us two days before was a firing offense. I was a long time customer and have purchased three other trucks from them in the past two years. Never again. Very poor business practices by the so-called manager. Shame on them.

Joey was friendly and found a 2014 Mitsubishi Outlander of my dreams!

After leasing our Corolla for 3 years from a different dealer, AutoNation Toyota Spokane helped us keep the vehicle we love. Adam and Jeannie were WONDERFUL! We will forever be AutoNation Toyota customers.

Blane was great to work with. He provided the best customer service I have ever had when buying a car. I live in Olympia and my local dealer was unable to find me the exact truck I wanted and didn't seem too interested in following up. Blane was able to track down the truck and DELIVER it to me within a few days. The price was right too! I would recommend this dealership to anyone and everyone that I meet. AutoNation Toyota is THE place to buy a car or truck!

From the time I first purchased our Toyota Highlander from AutoNation Toyota in the Spokane Valley, it has been a great experience! All of the employees are friendly and professional. I still take my vehicle there to be serviced. They really work with you to save money where they can.

I couldn't have asked for a better experience! Mike Workman helped me find the car I love and could afford. My Prius is awesome!

Derick was great. He showed me a few different models until he had an idea on what I like in a car. He had exceptional attention to detail and really listened to what I wanted. He was able to get me into a great car at a low rate. He made my first buying experience great. Brad helped with the finance portion of the deal. He was extremely helpful through the whole process. He was even able to get my monthly payments lower! AutoNation Toyota is a phenomenal place to buy a car.

I sell these cars and very happy too. Great product, great service, great people!

This was my first experience at AutoNation and also purchasing a car. Upon entering I already knew the car I wanted to look at and had hopes for, My husband and I met Paul Wallace, we took the car for a test drive and he made us very comfortable and didnt "push" the purchase. After the test drive we went to discuss our options and he asked us our ideal number... Needless to say, with his sweetness he landed the sale! I love the car and cant say thank you enough. Paul Wallace, if you see this, Many times THANK YOU!!!! <3

Thank you to Wayne for helping us find the car of our dreams and to Brian who helped us with the finacial part, even on his day off! The staff is very accommodating, kind, and down to earth and made the whole process go smooth. We are so happy with our new 2016 Toyota Camry!

You guys are a joke!! Ali the salesman, is the only decent person I know working there. Buy a vehicle with a contract to repair a headlight, and you guys had to put a screw in it to 'fix' it!! Too bad I was smart enough to look behind the hood after ..said repair... Then Mike Mackey, tattooed monkey threatens us and calls me and my wife's name while we try to find a manager, and your HR claims we were at fault, it was a 'clash of personalities" ... Lucky my military service trained me better than the rest of your pathetic baboons!!! Good luck with ripping the rest of Spokane off!!!

We are very happy with our experience with Tina and Mack. Purchased a 2016 Camry XLE this week. No high pressure sales which has been our experience at some dealers. We are retired and don't respond well to pressure. Took our time and made our purchase on our schedule.

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

Our experience was great. We worked with Blane Zones, Internet Sales Consultant to find a Highlander that met our specifications. Our car was found in a distant city and arrangements were made to bring it to Spokane. Through many conversations by e-mail and phone Blane was always helpful and courteous. Never any "high pressure", just courteous assistance. Once the decision to purchase was made, he worked to assure that we could pick the car up at a time that worked for us. The other staff at Auto Nation Toyota Spokane also were very helpful and courteous at every step. The car is exactly what we were looking for and we anticipate enjoying it for a long time.

Very Happy Customer! This was our 3rd Prius purchase in Spokane / Coeur d'Alene but the first time from Auto Nation in Spokane Valley. While buying a new car has never been much fun; with John Thorsen of Auto Nation Spokane Valley it was actually a great experience. We have never had a more knowledgeable and understanding sales person as John Thorsen is. My husband too, will be trading in his car this year and we have no doubt where and who will be handling that purchase.... John Thorsen -Auto Nation Spokane Valley. Thank you Auto Nation for having such a top notch sales person help me . I am so glad I discovered Auto Nation and will never go back to the two previous dealerships. John made me feel special and gave me a great price. Julie W.

Very Happy Customer! This was our 3rd Prius purchase in Spokane / Coeur d'alene but the first time from Auto Nation in Spokane. While buying a new car has never been much fun; with John Thorsen of Auto Nation Spokane Valley it was actually a great experience. We have never had a more knowledgeable and understanding sales person as John Thorsen is. My husband too, will be trading in his car this year and we have no doubt where and who will be handling that purchase.... John Thorsen -Auto Nation Spokane Valley. Thank you Auto Nation for having such a top notch sales person help me . I am so glad I discovered Auto Nation and will never go back to the two previous dealerships. John made me feel special and gave me a great price. Julie W.

Just bought my dream truck. I have purchased two tundras from them and have had an amazing experience both times. The staff is so friendly and they don't pressure you. Amy Haley was great to work with. They gave me way more for my trade and really gave me an offer I just couldn't say no to all the way around. I would recommend them and her specifically to anyone. I'll be back when its time for an upgrade definitley.

Paul Wallace is one of the nicest and most upfront car salesmen I have ever met! After I had bought what turned out to be a 2010 Subaru Impreza rust bucket from CarMax in late December (which thankfully they allowed me to return after nearly a month of owning the vehicle when the extreme corrosion issue was finally revealed) Paul helped get me a great deal (nearly same price and payments) on an even newer Subaru! He was very transparent about everything AutoNation does and doesn't do to their vehicles, and he and the manager made sure I could get the car I was interested in into their service center and up on the rack to show me that I wasn't buying another rust bucket. If you are in the market for any brand of car I do highly suggest going to see Paul Wallace at AutoNation Toyota and he'll be able to show you around all of the different car lots they own to pick the very best car that meets your needs. Thanks again, Paul and AutoNation for your great service!

I have been thinking about a new Toyota Camry for awhile since all of the snow happened. My car didn't work well in the snow. Then when I opened my email an add came up for Toyota Clearance sale...I sent and email and that was all it took. Derrick got back with me and made an appointment with the exact car I have been thinking about. I went after work about 5:30 and drove the car home by 9pm when they closed. The least amount of time I have ever spent in a dealership when purchasing a new car. Usually you are there all day and totally drained and spent by the time you leave. Great Experience...LOVE MY NEW CAR...handles great in the snow.

Anytime you are moving it is a stressful time in your life, but then trying to buy a car remotely on top of it has the potential to really be a disaster. Luckily for me the car buying part of my relocation was anything but stressful. My salesman Brad Swanson at the AutoNation Spokane Toyota dealership, spent weeks on the hunt for me until we found the perfect car. I told him the type of car and price point I was looking for and he checked the lot everyday sending me options to look at until we found the perfect car. It had come in on a trade that morning and he jumped on it quick making sure it was on my radar. Within 24 hours I was driving it home and I love it! It was a stress free pressure free buying experience.

The salesman, sales manager, and finance manager were great to work with. I told them my terms and what car I wanted and asked if they could make the deal work. After 30 minutes we came to an agreement and I went back to pick up the car the following day. The only hiccup was the computers were down that day and all the paperwork needed to be done by hand, so we were at the dealership for 4 hours waiting.

I just have to say... that working with these guys was the best experience we have ever had when buying a vehicle. They worked very hard at getting us the best deal possible! We had to leave for awhile as it was Christmas eve and we had not started shopping yet. Our three year old little girl was so excited about going to build a bear. Upon returning from the mall, every employee there along with the head guy came up to her personally and smiled and was excited to ask her about her bear. When we left she said (at barely three) "I just love those people. They are so nice). They shared their homemade fudge with her and made her feel special. Thank you soooo much TOYOTA AUTO NATION! We will definitely be back! The BIRDSELLS

Bought my 2014 Toyota Tacoma here and I've never been so pleased with workin with ya'll. I had the pleasure of workin with Bob Alan. My salesman. He is GREAT. Such a sweet guy. Would definitely come back again. thanks. The truck is great!!!

Wayne Reid and Jason the finance guy made this purchase enjoyable. Look forward to doing business with them again.

Set up appointment with salesman, met and picked out a car to lease. Salesman had the car ready and as quickly as he could filled out the necessary papers

Ali was excellent in helping us - many thanks for his help in our decision

I wanted a set price and that's what I'm paying! This has never happened before, when buying a new or used vehicle.

Ron made the entire process and bying experience friendly and easy. Pleasure to deal with him.

Sales person, sales manager and finance manager were friendly, helpful and professional. I got into the truck I was looking at for the price I we willing to pay.

Shannon Sorey and the service staff were very helpful. They got me in right away and were very friendly.

The intentional "dragging on" for hours by the dealership with the purchase paperwork on a quiet Sunday was very disappointing. We enjoyed working with Tina personally.

They let you know what need to be done on your next servicing for the service department. :)

Everything was very good until the financial closer frightened me with needed extended warranties.

No pink lisence frame for me! That kinda sucks!!!!

Buying my first car was so easy at Toyota autonation. Reese really helped me pick out the best car in my budget and absolutely love it. He really listened to what I wanted in a car and was really accommodating. I would definitely reccommend that my friends go visit Reese to purchase their cars. Very pleased customer.

Always friendly. Always allows me to ask questions. Always there for my Toyota!

Wayne was very easy to make a purchase with. Never pushy.

Never fun buying a car or truck, always a lot of back and forth. I told John what I was looking for and he had a couple choices for me when I arrived. The choice was easy. At the end of the buying process I felt I got a fair deal.

They helped my buy my first new truck, they were very confident and knowledgeable.

I had my auto oil changed. The service was immediate and complete.

I went to have my car serviced. Everything went fine!

Went in to test drive a few cars to see which I liked better so I would know When it came time to buy a new one. Fell in love with the 2015 Rav and Ron had a very no-pressure sales approach that I appreciated. I ended up with a new car at an extremely affordable monthly payment. Couldn't be happier!

Going here my car is in and out of the shop fast. love the facility and the friendly service.

We came to Autonation Toyota to find a car for our daughter. Ali was a great help and showed us several options in our budget. Thank you for a great experience.

I experienced a very well trained staff ! the inventory of vehicles was very good and the staff found me the exact truck I was looking for

Just planned on buying a new car for my daughter and ended up driving away with a 2015 Corolla for her and a 2015 Scion for myself. I had no intentions on purchasing a car for myself. Our salesman ALI NAYAZI was great and so helpful. Neither my daughter nor myself had any experience in buying a new car and knew nothing about the process or even what questions to ask. Ali answered questions we would have never thought to ask. Because I had no intentions on buying for myself, the numbers had to be quite impressive in order for me to even consider it. While my ideal price to pay for a car would have been $10 I was very pleased with the final numbers that Ali presented to me. The bonus was he even provided Rolos and fruit snacks when we were starving. We just bought our cars this week, our experiences were fantastic. With that being said, I will post an update in about a year after I have had the chance to deal with the service department to share how those experiences were. Thank you ALI NAYAZI sales consultant

Fast...Friendly....Clean...They even washed my car!!

Best Experience Ever (car buying-wise) This this was, by far, the best experience both my wife and I have ever had getting a vehicle, new or used. We are in our late 60?s and both of us?a while ago, have 20 + years of technical sales (mine includes auto). We have fixed and limited means. We both detest sales as games or a tricks. Our sales person, Wayne Ried, understands sales as customer service. He was very thorough, knowledgeable, and addressed all our concerns and misgivings (we haven?t purchased a new car in more years that we will admit to ? and both our 1st houses were under $15K ?) Most importantly, Wayne informed and educated us, because decisions about what car and how it is purchased have major impacts on your life circumstances. We were able to make sound, smart decisions and we left extremely satisfied with more than we imagined was possible for us. We both know Toyota?can?t go wrong. All our mechanics over the years have all said it?s their 1st recommendation. That said?who you get one from and how it?s done, makes a very big difference. We couldn?t do better that this.

We really love our new Tacoma pickup ! Mike workman was our salesman and he went above and beyond our expectations. Mike made our experience very easy and comfortable answering all our questions and giving us all the information we needed to make the right car buying decision for us . Jeannie Strangle handle the finance portion of our sale . She was patient and worked to find us the best sale package . Great Truck and great service ! We will be repeat customers and we highly recommend Toyota spokane Valley

Had a great experience at Auto Nation Toyota, in Spokane. Our salesman was Ron Lollis and I would refer friends and family to him. Nice personality and helped us through the long hours of buying a car. Everyone was overall helpful!!

buying process was simple and straight forward with no pressure. I think the deal was fair to both parties.

Ron Lollis went out of his way to make me feel comfortable from the first moment of introduction. He spent an inordinate amount of time with me - answering my many questions, taking me for a test drive to explain the RAV4 features, introducing me to the people I would be working within the various departments, plus giving me all the information I needed to make an informed decision. There were absolutely no surprises as he eased my way to purchase this car. He has also continued to follow-up with me after purchase to inquire if I have any questions or he can help me further. I feel this is the perfect car for me and this was an amazing experience. I will definitely be referring friends and family to AutoNation Toyota in the future and recommending Ron personally, as well.

Reese was so very kind and helpful, working through things to make sure I was able to get the car I wanted, and at a price I could afford. I will only be coming here for any future purchases! :)

Fantastic experience today buying a new Camry at Toyota! Derek, you are a rock star. :-) My iPhone was about to die and he even found me a charger. Awesome customer service.

Our salesman, floor manager, finance gal and detail man did an excellent job for us.

Purchased my previous Tundra from this dealer it was a great experience came back to trade this truck in, the salesman was great no pressure! The paper work went easy and pressure free! great facility and would recommend anyone looking for a pressure free, pleasant buying experience to try this dealership.

Pleasant experience with only complaint being that they were not ready with the paperwork when I arrived to purchase the vehicle and I had to wait an additional 90 minutes to start the paperwork. However, this actually worked in my favor. They had mad a verbal agreement on financing rates without verifying on their end before I traveled 200 miles to the dealership to purchase the vehicle. Once they discovered that my APR rate should have been higher than previously offered verbally, they remained true to their word and made the deal at the lower rate previously agreed upon before consulting the bank.

My husband and I bought a Toyota Corolla last year. We ended up trading it in, so we were owed money back from the extended warranty we purchased. It was supposed to take 8-10 weeks, but it's been way longer than that. My husband and I both keep calling and can't seem to talk to anyone that knows the status of our refund. I talked to someone about 2 weeks ago to verify our mailing address, and having heard anything back since! Horrible customer service! I understand that people get busy, but why can't they return a phone call or email?? That is our money! Just give it back to us!

Bought a 2012 Prius C from auto nation and my wife is very pleased with the car. Blane Zones had me out of there in a short period of time and he was very professional. My only complaint is that there was just one key and these smart keys are not only expensive and need to be programmed, you cannot get them at the local ace hardware or wherever, like you can a regular computer chip key. Otherwise, everything was fine and will consider them again if looking for another vehicle.

Great job by the team at AutoNation Spokane Valley. Konlon and Paul did a great job of job of completing the sale in my restricted time limit. They made my dad happy with his new Rav and understood that I have to orchestrate these regular car purchasing trips. I told Paul that I had 90 minutes before the Gonzaga basketball game started and we were out the door with my dad's new car with time to pick up take out to enjoy with the game. This is my dad's second new car purchase in the past 6 months. I am sure we will be back soon. Thanks for the special attention. Gale Pedersen-Goldman

It was a great experience, everyone was nice they got me the best deal there was, I was very Happy..

Took way to long for a cash sale. I felt like I could have been treated better. Told them I wanted no sales pitch because I knew what I wanted.

I just purchased my second Toyota Tundra from AppleWay in last 4 years. Again, I cannot say how easy and friendly everyone was and Tim Wheeler, again went above and beyond to help me get the truck I wanted. Even going out of his way to drive into CdA to bring me some additional parts days later. I have recommended Appleway before and will continue to do so Dustin

I would recommend Autonation when purchasing a new or used vehicle. Great staff too.

Josh was very professional and helpful with our new Camry purchase. He provided the best price and service so it was worth the trip to Spokane from Tri Cities. Automation is very service oriented and we would highly recommend buying from them. Thanks Josh!

I purchased a used vehicle from Toyota Autonation and had a few issues. The sales and service managers were not much help, so I contacted the dealership GM and he was very helpful and willing to assist with my issues. Overall, since speaking with the GM, he has turned my view of the dealership around and I will definitely return for my next vehicle. Thank you Toyota Autonation... I love my truck!