I took my RAV4 in for an oil change. I was told it would be about 2 hours. I am happy to say they were finished in an hour fifteen and I was able to continue with my day. Check in was quick, service was timely & staff was friendly. Thanks Auto Nation Toyota Spokane Valley.

Despite being shorthanded they completed my oil change on time and for a reasonable price. I’ll go back.

Appointment scheduling was a breeze and my service was efficient. Will continue scheduling maintenance for the vehicle I purchased at Toyota Autonation

Shay Reed is a great salesman, I got the car I wanted in half the time. He kept me updated on everything. Most important to me when dealing with buying a car is truth, he was honest and forthright. I would highly recommend Shay at AutoNation.

We had an awesome experience at AutoNation Toyota in Spokane. I highly recommend Drake Johnson. He was polite, upfront, very knowledgeable about the car we were looking at. Thank you Drake!

Joel is the best. Give that man a raise or promote him.

The staff were friendly and knowledgeable, the only draw back was that it seemed to take quite a while to do just a tire rotation. I usually do them myself and generally know the time frame, but I've never had them done for me. Otherwise I was very pleased.

I've never had a bad experience at Auto Nation Toyota. They always confirm what is lined up in my appointment, make recommendations, and understand when I refer to my 2018 RAV4 as my baby !!!!!!! I am sorry that the guy that handled my appointment on 9/30 had to work on his birthday !!!!!!!!!!!!!

Efficient, friendly, clean, & thorough

Great experience. They were able to get the car we ordered in three weeks earlier than expected, and worked around our busy schedule to get it delivered. Easy and friendly process.

Wonderful experience!! From the first time we spoke on the phone to meeting at his desk Shay Reed was absolutely amazing to work with!!!! Made this new truck buying experience so easy!!

Loved working with Shay. My wife was very happy with the process.

Vadim was of great help his accuracy and attention to every detail I brought up was wonderful!If I buy any additional cars he is definitely the one I’m going to.Thank you for a wonderful experience!

Jamie was so helpful in getting us in quickly to evaluate and repair our hybrid Highlander! Great customer service, and had our car back on the road quickly.

Last Wednesday I found out that my gas tank had been punctured and was traveling from Billings to the Oregon Coast. I called Jamie in service telling her of my problem. I have to say from the start of my conversation with her, that she was all business and professional, understanding my situation and working with me to get a flight and transportation to the airport so i could get back to work in time. I left my truck there for the repairs adn flew back yesterday to pick it up. I have to say that she made it one of the best, if not the best service experiences i have had. Kudos to her for her professionalism and ability to make an unpleasant experience pleasant.

This place is a joke. We told them exactly what we wanted before we even got to the store. Then we pull up, tell them again at the store and during the test drive. We get all the way to signing and all of a sudden the payment is more and they are expecting a down payment even though it was expressed a half a dozen times we didn’t have a down payment. Only a trade in. Then the owner or GM has the audacity to say “sorry we misunderstood you”. Thank you for not wasting our time!

Every time I call them they're kind of rude why

Got me in and out really fast! Couldn't be more pleased with the service!

We have bought our last 3 vehicles here and always have had a good experience. Our sales person was very knowledgeable, and if he didn't know an answer, he'd find out. there was no pressure and kept late hours to finish up our sale on a Wed. night!

I own the Toyota Camry but my young adult daughter drives it… on 9/27 my daughter went in for a scheduled oil change and presented a coupon for a full synthetic oil change for $39.95 that I had forwarded to her from an email I received from Toyota. My daughter said the service representative was overall unpleasant and refused to take the coupon, he said it expired two days prior but in fact it was good until October 24th. My daughter didn’t want to argue with him and paid $100 for an oil change and tire rotation, when she could have saved at least $30 for someone like her on a fixed income. Terrible customer service!

I brought in my vehicle with a few issues related to my cabin air, brake squeals and wheel alignment. They have rectified all issues that they can and made a note of all the steps performed and to be performed in the future if the issues come up again. My car now feels a lot better and a lot smoother after the service. I haven’t seen this happen at 10k miles at other service locations. I would surely come back to autonation Toyota Spokane even though I live in Pullman! Just due to the level of experience and peace of mind I will have after service!

I recommend seeing Jamie. She was very helpful from her greeting me to making sure everything for my car was great. I went in to have my tires checked. There were 3 guys available 1 was busy, but he was the only one to acknowledge me besides Jamie. I felt like if it wasn't for her great customer service I would still be there waiting. You need to have more people like her. When I go in for my next appointment I'm going to make sure she is the gal to help me!!

I want to thank everyone that help me

Jamie is knowledgeable, patient with questions and informative! It was a pleasure working with her in the Service Department. I would recommend asking for her directly when scheduling.

I went in for sensor lights on and AWD not working. The estimate was on point, service impeccable and Mike who I worked with was excellent at communicating with me and getting my car back on the road.

I recently purchased a Rav4 from this place. The salesman, Shay, was friendly and got us through the process as quickly as possible. The only thing that kept my experience from being perfect, was the financial side of the purchase. I was very uncomfortable with the process as it was extremely different from any other transactions I have been involved with in the past. It went by fine, but I like to be informed about the process and which organizations and options I have.

I took my Buick to be serviced here and had a wonderful experience with Jamie. She helped me with all of my questions and was very professional. I don’t own a Toyota yet but I will continue to bring all of my vehicles here. 10 out of 10 would recommend!

Absolutely horrible customer service. Takes forever to get parts and parts department don't even have a parts guy. Have to walk all over the dealership to to get parts.

Proud owners of a new Toyota Tacoma. The experience was top notch. We were able to browse around on our own before an employee came out to assist. Corbin was our salesman and he did a great job, no pressure on anything even though we came in knowing what we wanted. Everything from test drive to final documents was super chill. Highly recommend this place if they’ve got something you want and Corbin is a good guy and will definitely take care of you.

Corbin is the one who helped us and he is so nice and very honest which is what I appreciated most about this whole experience. He Made the process super smooth and easy and now we are proud owners of a Toyota Tacoma.

my salesman James Brown was amazing no pressure no b******* gave me a great trade in my car didn't mark up their vehicles with extra dealer fees that I saw other car lots didn't give me the runaround I got a beautiful car that I'm in love with follow up was amazing kept emailing me making sure I didn't have any questions or issues love the service

Joel and drake helped my mom sell and buy a new car. She loves her new Mazda CX-5!

Enjoyable

Amazing customer service! Kylee is amazing!!! She went above and beyond for my husband and I! Recommend her to everyone! Mackey is awesome! What an awesome team :)))

Awesome service! Kylee is incredible!!! So smart, funny and professional! Mackey is also amazing! The process of buying a car was enjoyable!

Amazing customer service from Kylee! She made the car buying process smooth and fun! Mackey is awesome!

Best dealership and the service is amazing.

They have excellent customer service. I shopped online knew what I wanted to look at and no one tried to persuade me into anything different. I take my Toyota Camry out there for its routine maintenance, even though it is a long drive but it's worth it every time.

Overall, my experience was very good throughout our visit and service. Julie took great care of us while we waited, and was a pleasure to work with. However, two big disappointments when we got back to our Tundra. We’ve always had our vehicle washed at other Toyota dealerships, or at least offered after service. Not here. Spots from earlier rain still covered our truck. Secondly, service tech must have decided he/she knew better about how much air the tires should have. Since we were towing our travel trailer, I had to find an air station to refill properly. Would have been nice to have been told about deflating of tires at the time it was serviced.

Love my hybrid RAV4!

What an amazing experience. Autonation is the epitome of a great new age dealership

Friendly staff, easygoing experience buying our car. Thank you Jen for all your help!

Shay was very friendly, made us feel comfortable and welcome🤙🏽🤙🏽

Jordan was so fantastic to work with! She answered all the questions I had and got me into a great new RAV4. I couldn't be happier with the sales department getting me in and out quickly. I will definitely recommend Jordan to all my family!

Best place to work best place to do business!

The crew at Toyota, Spokane Valley always do a great job. Matt Keller always gets me in and always knows what to do if I have a problem. Jeff Zimmerman and his crew do their magic and poof my 2013 RAV-4 is ready to go.

Great service so far .

Bob and John helped us get our fj cruiser and they were super nice! Very real people. It didn't feel like a sales pitch they just helped us get what we wanted. Very down to earth. My husband wanted a toyota hat and Bob literally offered the one off his head!

Jordyn was a very friendly and helpful associate!

Kylee was fantastic to work with! She made the process painless and easy!

Kylee made the whole process of selling my car smooth and painless! Communicated every detail throughout the whole process, set up the appointment quickly, and was ready for me when I got here! 10/10 would recommend working with her!

Did a KBB for my truck and choose the buy now option. Autonation Toyota called me right away. took my truck down to them and they bought from me at a fair price. painless and easy process, great customer service.

Thank you to Dave M who helped me thru a crazy mouse-in-the-AC situation. So supportive and understanding! Even when he wasn’t able to get me an appntmt on the day of our little emergency, he was able to provide a Plan B and Plan C in the meantime. So helpful! And when I was able to get seen for the mouse situation he was also helpful in figuring out what else I really needed for maintenance on my car so as to not get too spendy in one day. Thank you, thank you!

Worked with Kylee on upgrading my Toyota and would definitely recommend her. She knows her way around the sales floor and was super easy to chat with

We would like to thank the team at AutoNation Spokane for all of their hard work. They went above and beyond what is required to make sure we were taken care of. We highly recommend this dealership. Due to various personal preferences and circumstances, we bought and returned two vehicles within a weeks time. Obviously this is not normal, and wouldn’t usually be allowed at any dealership, but they were so understanding. Every person we worked with was great, helpful, and didn’t pressure us in any way. We would be happy to work with this dealership again, and would recommend them to anyone!

Thank you! My experience with AutoNation was professional.

Jamie was an amazing service rep. She provided clear options, costs and expectations that were easy to understand. The waiting room in this facility is HUGE. Plenty of room to watch TV or separate from others if you have to work remotely. Very comfortable, clean and quiet. The is the best Toyota dealership, service area and waiting room I've visited and I've had Toyotas for over 20 years all across the country. Keep up the great work!

I bought a Rav4 new, two years ago. I am 79 and do not drive much. I had it serviced 6 weeks ago and was told they were not going to change the orginal oil because I did not have 5,000 miles yet told me to bring it back when I reach 5,000 My son took it down a few weeks later, they changed the oil but charged me $82 I called and explained that the last visit they gave me a written free 5,000 oil change. Two weeks have pasted and still do not have my refund. they told me 5-7 business days. I only live about 6 miles from the dealership in Spkane Valley. What takes so long?

Called to inquire about a vehicle today since mine was totaled in an accident and I need something asap! The gentlemen I spoke to had the nastiest attitude. He didn’t want to confirm whether a vehicle was available or not. Then proceeded to talk about cars being marked up way over MSRP but wouldn’t disclose any amounts or make an attempt to help me find a car on the lot or incoming. When I inquired about another model of vehicle he questioned how I could be interested in both a 4 runner (gas guzzler) and RAV 4 hybrid? I don’t know dude. How about I need a car and I’ve got 60k to spend????? He offered a used car on the lot even though I specifically said I’m looking for a new one. I think he just wanted to hear himself talk. He hung up the phone with a smirky “bye bye”. Go to BMW, Audi or Lexus. For 60k get yourself a real luxury car and real customer service. Wouldn’t go here if they offered me a a bullet proof engine for free.

Timely informative professional

Faster realizable service

I got a recall for my Venza, AutoNation was excellent with communication, timeliness of the fix and very through.

All the research I did led me everywhere else. When I should just have gone to Auto Nation. Kacey provided amazing service and helped us find places to get things for our new truck

Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). After sweating me for hours they called back and benevolently offered to come up $3k (still $5k less than what they had already told me the deal would be). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it.

Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it.

These guys made the car buying experience so easy and straight forward. Our salesman Shay was awesome. We called and spoke to him on the phone before we went out to see what Toyota Tacomas that had on the lot in the 45k range. When we got there he had the keys ready and had a tacoma and tundra out front for us to look at. It was nice to have options and not feel pressured my the salesman. He asked us what we needed the truck for so we told him. Shay made the purchase so easy with no pressure. We where in and out in three hours driving our Toyota Tacoma home. I would recommend our salesman Shay to anyone that wants a good honest salesman that won’t try to pressure you into something you really don’t want just to get a sale. He listen to our needs and made it happen. Thanks Shay!!!!

Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it. Patrick

Went to this dealership looking for information on the Sienna. The lady helping us had no clue about the cars. It was a horrible experience. She didn’t want to spend any time with us and was rude. We won’t be coming back. I’ve also put review on Facebook.

we recently bought our new jeep wrangler sport from Autonation Toyota, they were so kind and so patient as I have never bought a vehicle from a dealership before!!!! The process took less time then I was expecting AND they got me a great deal on financing and my interest was WAY less then I was expecting!!!!!! I would absolutely recommend them, they're AMAZING!!!!!!!!!!!!!

Very professional through and through, as I expected. Even in this “full MSRP” market, though, I would like to have been “thrown a bone” just to bring a friendly and loyalty aura—something merciful to treat that festering itch that we just paid full price to the business end of the deal. So maybe a discount or gift card on an accessory purchase would have been appropriate.

Great service! Staff was friendly and got things done in a a timely fashion! Truck will be serviced here for the duration of ownership.

I purchased a brand new Highlander from AutoNation Toyota in Spokane Valley last Fall and would definitely recommend them. All the employees were helpful and courteous.

60,000 mile service. Smooth AM drop off and ready by noon. Great customer service! Picked up my rig and went home and got my mail. Received a Toyota coupon in the mail the SAME day as my service. Toyota was closed for the evening, so I went in the next day and requested the 25% off coupon be honored, as a 60,000 mile service is not cheap. I received the discount, and I will be returning for future service at Autonation Toyota Spokane Valley. Thank you! Lori

Mike was helpful and informative when he serviced my car.

I've had my car serviced here several times.

Great

Salesman MAZZ was great. No pressure and easy process. Found the truck that worked for me. Smooth finance process as well. You may have to wait for the right car.

Great service Dept.. thanks for always taking good care of my trucks …

Corbin was my salesman, I told him what I wanted for a truck as far as options go, he found me a truck pretty quickly. The team at AutoNation was honest, they answered all my questions, and were very professional. There were no hidden surprises or gimmicks. Corbin helped me setup my phone and Toyota App with the truck and I had a good understanding of how it worked when I drove it off the lot. Love the truck and will go back for any future car purchases.

Multiple selection of used Tundra’s. Given recent shortage they have trucks and easy shopping experience. Sales people friendly and no pressure. Toyota quality is great.

Since when do professional sales individuals, who work for a huge company like AutoNation, wear yoga pants with a polo shirt when meeting customers who are interested in test driving and looking to buy a vehicle? Also, the car we reserved to test drive, you had no idea it sold the day before…just be honest and work to fix the situation…

Very simple and straight forward. they were very helpful

Bought a 4Runner despite the sales staff. It felt as though I had to make them sell me the truck because they wouldn’t respond. Then they lied and evaded the truth, and did not follow their word. When my truck finally arrived, I didn’t receive a greeting or asked about the 2+ hour drive to the dealership. The only person who did not act as though it was an inconvenience to sell to me was the finance guy. We will not be returning.

Friendly and professional staff, I had a very pleasurable time buying my vehicle here

Always great service on my Tacoma

I'm a first time Toyota owner, and since buying my 4 Runner to having it serviced, I wish I had owned one sooner! Love 💗 AutoNation Toyota, always excellent service!

Drake helped us into a used 2021 Subaru Crosstrek, my dream car. He went above and beyond, not only an easy test drive, quick loan docs, but Drake detailed & washed the car because it was after hours. He was super knowledgeable, friendly, and kept us smiling till we drove away!

I bought a really nice used car there. They were really helpful. Special thanks to Bob Miller.

I appreciated the opportunity for a free inspection of my RAV4.

Let’s start by saying I bought a Hyundai this year because I dislike this place so much. So my son came back from getting an oil change on his Rav 4 and showed me the invoice. He started with “They didn’t even put a reminder sticker in my window”. The invoice didn’t have an inspection report so we didn’t know if everything was checked. The manager said well that gets emailed to you. It appears it’s no longer their responsibility to go over things with you…and who cares if it doesn’t make it to your mailbox. The invoice also said Y tires were close to needing to be replaced. These tires have 20,000 miles on them and he said they were at 5/32, not exactly close to replacement. So the moral of the story is if you expect service from your service advisor….you won’t be getting it here.

Made an appt for 8 am. A miscommunication about When the car would be ready messed my day up quite badly.... but the work was done. Add: took it for an oil change 1 yr later. They stripped a lug nut and the stud. Needed 5 days to repair. The. Charged me for the labor. Wow…

Mike Workman helped me out by getting me into a vehicle I was happy with, with a small down payment and rebuilt credit. Thank you so much!!!

They are more than willing to sell you a car but come time to buy it back they sing a different tune. I bought one a year ago and considered changing cars. talked to them about it and was offered 7000 less than I paid. No way!

After receiving hail damage recently and having my car totaled out, I was in need of a quality vehicle. Jess and Jordan where phenomenal sales staff along with Cole in finance. The sales and finance process was smooth as butter. Also, after driving the vehicle next day at night I noticed a high beam was out and they replaced that next day at no cost. Highly recommend AutoNation Toyota to friends and family.

Do not attempt to purchase a vehicle here. It’s really to bad they are the only Toyota dealership in the valley. Went downtown and had the professional honest experience we were hoping for. Oh and by the way calling the general manager does less than their in person customer service. Came in prequalified ,walked out with nothing. Toyotas rock, auto nation not so much. Save your time.

I bought a brand new rav 4. The car was back ordered and it took a while to get it. I knew that part and that was all fine. My sales guys communication could have been better. The appraisal department valued my car very low and would not budge much. I left the dealership feeling ripped off like I just made a huge mistake. For context, I did take my car to a couple different dealerships to get an idea what it would trade for and autonation was a -$5k difference. After waiting so long for my car to come in, and the pressure they put on you to get there asap so they don’t sell it to someone else, I felt very pressured to sign.

Very nice show room that was completely useless to us. We went online to Toyota's "Build Your Vehicle" webpage only to find that you cannot order a Rav4 the way you want it. You have to take what the dealers get from the manufacturer and most of those are sold 6-8 mos. out and even if you have 30% cash down and pre-approved financing in place, they still wont add you to the waiting list. It's no wonder Tesla's model of ordering vehicles on the web and having them delivered to your neighboring state with be the death of the current dealer model. Cant happen fast enuf if you ask me.

Love my car! Mike workman my salesman was very patient as I wasn't sure what I really wanted. He spent the time showing me the comparison between the 2 cars I finally narrowed it down to. When my car arrived both Mike my salesman and Mike in finance made that process fast and easy, very experienced and knowledgeable team. I will definitely purchase my next vehicle here.

The oil change and tire rotation took approximately 2 1/2 hours. They said they would vacuum the interior but did not. You book your appointments so close together that they can't keep up, making us pay the price by wasting our time sitting for 2 1/2 hours. Not a good experience. You need to correct this problem.

Joel Harding at AutoNation in Spokane Valley is the guy you want to go see! Recently I bought a gently used Toyota from Auto Landrover. My sales rep recommended I take my car down to them to get assistance with how to work my car stereo with Android Auto. Simply put because of my crazy hours and other circumstances, I ended up being kind of passed off and bounced around a bit to three different toyota dealers in town. No one seem to be able to help, other than to suggest or offer I would need to replace my entire system, or pay for a software upgrade. They were all very pleasant but I just couldn't get my head around that there wasn't a simpler solution. While walking out feeling a bit disheartened, I decided to ask the young man at the front desk for help, I had a feeling he was the one who was going to help me resolve these issues. My car unfortunately didn't come with android auto as they didn't start putting it in until 2019. However Joel was willing to help and offered to take a look. He sat with my in the car and walked through the resolution. He also offered me a suggestion for a great alternative and substitute to enable Android Auto with out the huge expense, for just over $50. He then sat with me for sometime explaining all the wonderful features of the vehicle. Joel genuinely wanted to make sure I knew how to access and use all the safety features and fun features as well. He literally solved in 20 mins time what I've been trying to get accomplished for days since buying the car. Say what you will about millennials but this just earned a permanent spot in my address book. He just showed up all us oldish people. Joel, he really understood the assignment! Joel offered his card to me and invited me to reach out to him with any future concerns or questions. So completely impressed with this young man! Joel, thank you, thank you, thank you. Your willingness to take the time to help me made my freaking year! Keep smiling!!

Complete review of where my car stood. Didnt wait long. Very happy

We ordered a Tundra which took some time. Throughout the process our Salesman Bob Allen, kept us fully informed of the progress. At delivery day, the service was outstanding. We were very pleased with the trade in value we received and felt that the dealership was an ally. Mike the finance person was great to work with, fully explaining options and answering questions. We truly appreciated the experience!

I am not pleased with the overall service to include the financing portion of my purchase. I went to my local credit union and got pre approved for a vehicle and I went to spokane to just have my current car evaluated for trade in. I drove 3.5 hrs on a saturday and the dealer once they decided my trade value, would not hold this car until i could get back to my banker just 2 days later to complete the approval process. Only after the dealer exhausted all their options to get financing and failed they then would hold the car until noon on monday. This should of never happened, I realize there are protocals but really?? I still had to take the numbers for the car back to MY financer and get the approval in less then 30 minutes.

Our car needs were met with efficient and courteous service. It was enjoyable and we will strongly consider future business with this dealership.

My family has bought multiple vehicles through Bob and we always get them services through Matt. Highly recommend this place for a new or used vehicle!

Used car managers bearing and communications style sucks for a customer based sales business. Asked him what the best deal he could give me, got a look on his face like I was I wasting his time and said have you seen our website? No haggle price and we don't negotiate and we have found that if customers walk out the majority come back in a few days Crappy attitude and communications. Go to another dealer and avoid these clowns. PS Shae the actual salesman was good to go

I would not use them again, priced a used truck on the 3 major sites, also did 2 market value comparisons from standard known sites. Arrived and spoke with the used car manager, talked for a few minutes then asked what the best deal he could give me. Referred me to the website slogan "no haggle price" Fully understand they need to make money, but they priced it at clear and outstanding condition. Had scratches, and been in a minor wreck. Used car manager seemed cocky and rude to me, retired Marine so I don't have think skin. Just not very sociable or willing to work with me

Had car in for oil change and some vehicle checks. Great service and wonderful communication. Will gladly recommend you to others.

Great to deal with very helpful honest go see shay got a great deal on a Subaru Outback

I highly recommend go see shay at an Toyota he will help you find what you are looking for at a reasonable price no b.s

The only comment is that you changed information that was orginally on the center window and moved it to the center which was not where we are used to seeing it. The main one was the average mileage.

Took my RAV4 in for a tune up. Jamie was extremely helpful and worked with me on what needed to be done. She took into consideration my specific situation and guided me to make the right decisions about which items to get, and which to leave for later.

Erin was awesome and the new guy Dave she’s training. Toyota originally scheduled my vehicle at the wrong place so when I dropped off my vehicle I knew it would take awhile but Erin said it was okay to leave it there since obviously I had no use for it until it was drivable again. Erin let me know shortly after dropping off my vehicle that they were just waiting on parts, once they arrived my car was fixed in a short amount of time and once I picked up my vehicle it looked brand new. They even detailed my vehicle. The receptionist was kind of rude since she called me during my business hours and basically gave me an ultimatum which was turn in my rental the second I was off work or I would be charged for it because “insurance” wouldn’t pay for it after Toyota notifies them of my vehicle being ready. I work the same hours as the collision center so getting ahold of me was nearly impossible anyways… although my insurance wasn’t paying for it. Nice to know that some of the workers make you feel pressured and stressed you out more than you should be. I had more important things to worry about besides paying for the stupid rental that I already had for 2 months. Anyways other than that so far no complaints. Dave and Erin were awesome.

Drake Johnson was incredibly helpful in my search for my new vehicle. I will be coming back and requesting him!

These guys do a great job! Not only are they pleasant to work with but they work hard to get you the best deal possible

Great experience buying a car. No BS, no hassle, in and out. Really appreciate everyone there. 10/10 will be back (not for a few years of course).

The staff was friendly and effeciant .

Had an full oil change/tire rotation at Auto Nation Toyota on Sprague. They were short handed for a Saturday but were very courteous and got us in and out well under the estimated 2hr time.

Great people who worked hard and listened to get us the vehicle we wanted at a great price.

We bought a RAV4 from Autonation, and we had to wait a few hours for it to be ready which was not the dealer's fault. Jordyn was our salesperson and when it still wasn't ready at 3:30 pm she offered us a ride home. The young man who drove us home was wonderful and kind. Jordan delivered our car to us a little while later and she was so kind and caring. Cole took wonderful care of us as we went through the paperwork process. We have only dealt with Autonation for years and the service we received this past week cemented our loyalty to this dealership and their fantastic staff. Can't say enough about them.

Overall, a great experience. Connor was helpful and friendly. Mike was as well. Process was easy and not pushy. I appreciate that they offered extended warranties but were not overly forceful. I have no interest in these.

Made an appointment after work and drove here from CDA only to find out they sold the car I wanted before I got there. The dude literally had all day to tell me and failed. What kind of car salesman doesn’t go get the vehicle and park it out front for their customer? I packed up my wife and newborn to go look at this vehicle only to find this out. Very unprofessional.

Toyota Autonation was great to work with! The vehicle we wanted had just arrived and wasn’t ready yet but they rushed the services so that we could take it home ASAP. The financing department found us an interest rate 3.25 percentage points below our pre-approval from our local credit union.

Autonation Toyota was great to work with. Conner found us the exact vehicle we were needing. In addition, Mike and Cole made sure we got a good deal too!

Ya, I’m pretty sure your better off going anywhere else. I went in to have brakes installed (which I had already purchased), a/c repaired, a battery drawdown problem, and all fluids replaced. Was told a/c was repaired, brakes installed, fluids drained and replaced, and needed an alternator. Price for alternator was 1k, so I ordered one myself for $250. No fluids were replaced & a/c died 5 miles after leaving. $750 labor for brake installation pretty much. Go fk yourself AutoNation Toyota service people. I do like your sales side tho who sold me the 4Runner…they were pretty awesome

Fast, friendly, easy service

I had a good experience at AutoNation Toyota in the Spokane Valley. I found a vehicle online, they called me within minutes, and I had an appointment. A little down and they were more than happy to assist me in getting my new vehicle. They even did the tinting on the windows before I showed up.

Worst service experience I have had at Appleway

Had an awesome experience working with Shay while purchasing my 2022 Tundra Limited! No gimmicks, no market adjustments and no hidden fees. It was a stand up straight forward experience. Bob the GM was a pretty straightforward dude too and actually made the time to call me to discuss the financing side, which spoke volumes about the dealership since a lot of GMs probably wouldn't do the same. Big purchases require a certain level of trust and confidence - Shay knocked it out of the park and helped make changes/adjustments to my allocation without any grief or trouble. Give that man a raise!! 🤣 I will be spreading word of mouth to anyone looking for a Toyota to go see the crew at AutoNation in the Valley. Also, the 22 Tundra limited is a stud of a truck...go see them and get yourself one!

Nap was helping us with the process of selling our car. We had a good experience & friendly service there. Thank you!

Horrible expierences in the service department and omg the lies they say just to get you to bring in your car for work.. yes I took it else where and what this place said needed fixed the other placed laughed and said no it doesn't. .. saved me over 700.00. Never again will I go to auto nation. Not even for an oil change anymore. Good thing ya guys don't have your act together and didn't order the water pump. .. I ha e paperwork stating from this place what they said and from the other place. .. both Toyota dealers. Your sorry don't cut it if your actions and ways of dealing with customers don't change. Bye bye

I bought a car for $30k. A year later I find out it has no spare tire. I call and ask if they were supposed to give me a tire. The person on the phone says ‘we are required to give you one, but we’re not giving you one’. Then she says they can give me a 10% discount. Cheap crooks. I was happy with their service and would have recommended them to anyone, would have given them 4 stars but screw that. Edit: it’s been 3 weeks since I was called by the manager, Matt, and promised me they would get me a tire. Yesterday they obnoxiously called and wanted to buy my car, and said it would be a real uphill battle to get them to follow through with their promise. These geniuses keep getting worse

Order our new truck through Automation Toyota. A few months later we got our beast. Couldn't do it without the help as well as communication of Sergey & Adam through our process from ordering to finializing the finance. Thanks team! Keep it up!

Pleased with service work in a timely manor.

I came for the very first time and was a little bit nervous. Everything went so smooth. Everybody was friendly, I was explained about my options with prices and the details. I am very satisfied with the service

One issue after another. Purchased a used vehicle in February with many “we owe” things needed to be done. At the time of sale we setup a time for those items to be completed in April. Left the vehicle with them for over a week in April and went to pick it up as scheduled and absolutely NOTHING was completed. They were missing some parts and would call once the parts were in. We’ll here it is July and I had to call and find out that everything was ready. Considering the 75 mile trip each way I requested they pick up and drop off the vehicle. They agreed and finally fixed everything, however they didn’t have the courtesy to fill up the tank with fuel to at least where it was when they picked it up. It was literally on empty when it was finally delivered. No response from the Manager. These guys are garbage and could care less once you re out the door. If you must deal with them I would recommend not driving off the lot until they have completed everything they agree to as they will put you to the bottom of the pile. First and last time I will ever buy a vehicle from ANY Autonation Dealer.

Amazing customer service! Very friendly and professional! They have taken great care in getting me into the right vehicle and maintaining it.

Excellent experience. Wayne was very knowledgeable and accommodating throughout the process. After hearing so many horror stories of people having to wait 6-9 months for their cars to show up, I was pleasantly surprised that mine was ready within about about 2 months from when I had reserved it. Would absolutely purchase another vehicle here in the future.

David Merkel and the whole service staff make me feel welcome. I got dropped off at my job nearby so wait time was not an issue, and it was nice having the shuttle service free of charge =)

Tho the vehicle took forever to get here, no fault of the folks helping us. the sales man (Corbin) was extremely helpful, The team was very professional, made buying a new car very painless, would highly recommend this group from Ryan to Casey to Corbin and finally Jonathan, they were very enjoyable to work with. Outstanding products and services from Auto Nation!!

Service manager took a test drive with me to find an intermittent problem with my Highlander. He wrote up a service order, and the Toyota team promptly fixed my issue at no charge! Best service ever! Thank you, Toyota!

I have always gone through Parker but I wanted to get out of my high lease payments and decided to make the switch and buy a used car now. I didn't wanna go from a 21 rav 4 to a car and autonation Toyota went above and beyond to get me into the vehicle that I really wanted and also got me a great interest rate and the payments right where I needed them. Thank you Autonation Toyota for working sooooo hard for me and Jessica you were great to work with :)

Great service! A quick and efficient oil change with a comfortable waiting area. I will go back!

Serge and John were wonderful! Friendly and knowledgeable. Answered all our questions and the entire process was smooth and efficient. We saw the post, contacted the dealer with questions, made an appointment for the next morning. We went in, did a thorough once over inside and out, took a test drive, and had a new truck at a great price all in less than 3 hrs! Best vehicle buying experience ever!

Nice customer service. When I bought the car they filled my gas tank. However, their service with the "2 year warranty" isn't complete true as promised. They said it would be free, it's not really free. Like you still need to pay to get this "free" service. Sometimes, it's cheaper, better, and faster to get serviced in a different location. When they did my window tinting they used up 1/4 of gas on the meter. For a 2022 Rav4 its a lot gas since its considered a very fuel efficient. I have no idea what they did but it's a lot of gas that went on their "service".

My wife and I were looking for a used AWD Bmw X3 and saw one online that fit the bill. We reached out and Serge reserved the car and set up a test drive for us while we drove over. The X3 turned out to be just what we were looking for and Serge and his team made the buying and trade-in process smooth and easy. We would like to thank Serge and his team for the A+ assistance, and we are very much enjoying the car.

Thank you for great service! Your service people delayed their lunch to get my car done so I could make an appointment.

My car was hit at the grocery store, no information from driver. Engine cover dragging in ground, slight dent in front and grill pushed back slightly. Toyota gave me an early appointment to get me in for service plus fixed a leaky water pump. Service was great in one day. Matt kept me informed how repairs were going and car was serviced by end of day. Great job!

They quoted us one thing and the bill was nearly $800 more. It also took 5 more days than expected. They said they gave a us discount…not sure that happened. But the car is working as it should and we didn’t have a choice of bringing it anywhere else, so I guess it was worth it.

Had brakes done, took a long time, had problems with some equipment so I was there waiting 6+ hours. Good work but long wait.

They did whatever they could do to make us satisfied.

Amazing service every time! Won’t take my Toyota anywhere else!

I always leave happy coming from Toyota Auto Nation. They are honest, transparent, save your wallet by making sure not to recommend unnecessary fixes or replacements. They are kind and efficient! Thank you for taking such good care of my car!

Staff is helpful, answered every question I had. I learned quite a bit.

Great service,my service rep. Was great

It took a lot longer than an hour to get a check in our hands. But your representative, Mike, was very nice and we spent some time looking at the new Rav 4s.

Awesome service! Would recommend.

We had a great buying experience with Auto Nation Toyota. Sales staff were very friendly and knowledgeable and didn't feel pressured at any time. Communication was excellent and smooth process from start to finish. Shay was awesome to work with! He deserves a raise. ;)

The staff at AutoNation were friendly and helpful with getting me a new car when other Toyota dealerships could not in a timely fashion.

Sales person, Drake, was great to work with. We looked at many used car lots for a used Tundra, found what we were wanting at Autonation Toyota of spokane valley. Very pleased!

Gary helped me find my new car. I told him exactly what I wanted and he was able to locate a few options and we test drove a couple ending with my 2014 Subaru Forester.

Had called in three times to check on a vehicle availability all three times spoke with sales staff no issues and then incoming call came and he didn't say who he was and start screaming at me saying do not call anymore and not going to sell vehicle to TEXAS He has to be in a position you could talk to someone trying purchase a vehicle all he had to say I am so and so just say in normal tone talk to me like he was KING guess that's how he runs toyota dealership probably need worte a letter to CEO of Toyota

great experience-in and out very quickly.

Jess and Connor were incredible. As a first time buyer, the experience can be intimidating, but they made themselves fully available and helped me find my ideal car in no time. Both Jess and Connor were very accommodating and made my experience incredible. When I got to the finance part however, things changed. The salesman was very pushy to sell extra warranty and not forthcoming about the numbers. Once I decided to not purchase the extra insurance, he had very unprofessional and snarky comments that we’re extremely unnecessary. This nearly ruined the deal for me.

Great service! I suggest getting a shuttle service because 2 hours sitting at a dealership could seem like an eternity. Other than that it’s a great dealership.

Jess and Adam were fantastic! They made my experience absolutely no stress and easy. They were fun and professional and I would recommend them to anyone!

Very nice staff, helped with all our needs. Our car arrived before we thought it would I wouldnt go anywhere else.

Jess and Adam were fantastic! They made my experience absolutely no stress and easy. They were fun and professional and I would recommend them to anyone!

Tried calling to ask a question before my appointment 2 times, let it ring for a few minutes each time and nobody ever answered. Asked for complimentary car wash, when I picked up my car it was not washed.

My son made an appointment to test drive a car and before he could get there, they sold the car! This is the second "bad" experience that we've had with a autonation dealership.....will never deal with any of them again

Auto nation Toyota did a great job fixing my breaks. I had let them go until it was metal on metal and had to replace the rotors as well. They did an awesome job of throughly checking my entire car over at no extra charge and let me know what was good and what may need attention next.

I brought my vehicle in for a recall and to check a concern with my brakes and I was really impressed with the service I received. David and AutoNation Toyota were very attentive, friendly, detailed and helpful. They took great care of my vehicle. I will definitely be back there for any future service needs.

Communicated well. Amazing customer service. My car was ready when they said it would be ready.

David took awesome care of me and then Jason went above and beyond to help with some extra services that I was asking for. Everyone was extra kind and helpful and made my experience better than I had hoped for!

The process of waiting on delivery for the new car was a bit frustrating. Once the car was assembled and shipped from manufacturing - it seemed to be untraceable and the estimated date of delivery unclear. The employees at my local dealership were as frustrated by these circumstances. This part of the process is out of their control- they did the best they could in answering my calls and questions promptly. I appreciate their follow up even though they did not have much information to pass on. The sales staff and finance department were courteous and attentive to my concerns.

Great experience in the service department. Everyone was friendly and attentive. Had my vehicle ready in less than the estimated wait time and were thorough in making sure everything was in working order.

I was looking for options regarding my lease as my lease end was coming up. I was set up with Corbin who provided great communication through the entire process. He was very polite and helped make the entire process smooth and stress free. He helped me find a new vehicle that meets my needs and preferences that same day and made sure to update me regarding my vehicle (as it has yet to arrive at the dealership). Once the car came in, Corbin was very thorough and made sure all of my questions were answered before going over options and final details. The overall experience was very positive and I’m happy to say, I love my new Venza!

We needed another passenger vehicle for our business, fast. Connor was very attentive in answering our questions and helping us get the process done quickly. We traveled from out of state and the team had everything in place for our arrival to help lessen our time spent at the dealership. We will definitely use them again in the future.

Could not be happier with our experience at AutoNation! We had been looking for a 4Runner for months and couldn’t get ahold of anything. Happened across my absolute dream Runner on their website and sent in an inquiry. Ryan called me back and we set an appointment to come and talk about the vehicle. It was still on the way over here, so we put a deposit down and (not so patiently) waited for it to come. It came MUCH quicker than expected! We got it for a great price and were so excited about the extras included that we didn’t expect. The whole process was so painless and we would absolute bring our business here again!! Thank you, AutoNation for making this dream a reality!

I told the salesman what I was looking for. He went above and beyond to find the perfect vehicle for me. He worked with me every step of the way. I’m so no eye pleased with my vehicle.

The staff was polite. They got my car in and out as quickly as they could and even vacuumed it for me.

I purchased a new Toyota from Shay last summer and have been back for regular service twice since. Each time the service has been great! Every rep that I've dealt with has been nothing short of professional and courteous.

We love the Tundra we just got from AutoNation! They held it for us so we could come look at, but they knew this truck was a gem and wouldn't last long on the lot. After a few hours of deliberation on our part (thanks for being patient with us!), we ended up trading in our car and driving the truck home. Shay was awesome. He helped us with the decision without making us feel pressured, answered all of our questions, and was good company while we were going through the process. The whole team was super helpful and we had a great experience! Thanks AutoNation Toyota!

This is an excellent auto dealership. They worked hard to make this deal happen and we are very pleased with the car. Financing was a challenge because we didn't have an established credit history in the United States. They overcame that obstacle

My service was completed quickly! My service rep was professional and friendly, My truck was washed upon request and looked great when I picked it up,

I am well please by how Dave the service advisor help me in my concerns about my squeaky breaks. He was very polite, very hospitable, very accommodating, very knowledgeable about his job as service advisor. He went through all the details after my car has been checked and gave me an assurance that my breaks is safe. Thanks Dave, well done!

I had an excellent experience at the Toyota service department! Matt was very pleasant and got me through the checkin progress quickly and efficiently. I needed a ride to and from work and the shuttle service driver was Bill, who was very friendly and always on time. I had an appointment the day after for detail service and my car has never looked better! If you want your car to be the talk of the town, go to Toyota Autonation for a detail service. Their service department is the best in town! One visit and you'll become a life time customer. You won't be disappointed.

I just purchased a truck , not from the dealer. The ignition was damaged I had an appointment for Tuesday I dropped the truck off on Friday and it was done Monday had it keyed to the door I felt very well taken care of thank you

Buying a car can be a daunting experience. Jess at AutoNation made it simple and comfortable. She did exhaustive searches for the used car we wanted and when it could not be found suggested viable alternatives. We quickly located an exceptional car that was one of the two top choices we were looking for. Kudos to Jess. Corbin helped us with our trade-in and securing the registration, title, and insurance so we could drive the car away in a matter of hours. The one star I could not give the team was due to the prolonged time, five hours start to finish, and the pressure for additional insurance coverage at closing with John.

I was in and out within an hour for an oil change!

Could not be happier with our experience at AutoNation! We had been looking for a 4Runner for months and couldn’t get ahold of anything. Happened across my absolute dream Runner on their website and sent in an inquiry. Ryan called me back and we set an appointment to come and talk about the vehicle. It was still on the way over here, so we put a deposit down and (not so patiently) waited for it to come. It came MUCH quicker than expected! We got it for a great price and were so excited about the extras included that we didn’t expect. The whole process was so painless and we would absolute bring our business here again!! Thank you, AutoNation for making this dream a reality!

Willing to work quickly to get the job done.

They had just started a new operating system for the service department that morning. Lots of chaos and it took much longer than usual but everyone, except a few grumpy customers, was wonderful! So empathetic and apologetic. Great communication and excellent with seeing expectations!

Service was expedient and they even washed my car!! :)Very courteous staff!!

Very pleased with my most recent experience with the service department when I took my car in for maintenance! Zero hassle, and they had my car ready to go in no time. Will definitely be back in the future.

Had many maintenance things done plus repairs on my 1992 Toyota truck. I had to wait for some parts to shipped from Baltimore. David kept me updated for the entire time my truck was in for the repairs. I was very happy with the service he provided.

We have been thinking about buying a four-drive car for so long. The sales assistant helped us to find one. The car arrived sooner than we expected. We love it!

Worth a visit

Our salesman was wonderful! The finance department was great! The trade in area was rude and a complete A**. I would recommend selling your car out right and not go thru with the trade in department. Update: Manager called and apologized for how we were traded by the trade in guy and he did make things right. Update: took my car in for it’s 5,000 mile service and I give them 5 stars. They were super friendly and quick! I would highly recommend!

Connor May did an awesome job helping my daughter Lindsay buy her new car!! It was exactly what she was looking forward, and he was very professional and kept us entertained!!

Wayne made the normally stressful process of buying a truck easy. He was pleasant to deal with, and was very knowledgeable. I mean really knowledgeable. I had been to a couple other dealerships, and their salesmen did not know answers to several questions, and made no efforts to find answers. Wayne just knew his stuff and we could tell he had years of experience with Toyotas. Thanks Wayne!

Our internet sales rep, Mazz, was very friendly and made our buying experience stress free. He answered all my questions about the 2019 Kona Ultimate prior to my driving 2 hours to see the car. He was knowledgeable about the car and I was completly satisfied with his answeres-they matched the condition of the car exactly. I also got a fair trade-in value for my car as well. Even though it took some time to drive away with my new car, I felt the time was not wasted or that anyone was not committed to helping me finish the sale. Our finance rep, Adam, got us the best deal and lowest interest rate available (I checked many banks and CU's). The dealership was very cozy feeling and did not make me feel like this was an assembly line for selling cars.

Took my car in right away and had the service completed in the time they told me. I only have my car serviced here!

It's a car dealership.

Just took the car here for our last ToyotaCare visit. Had David again and was just as impressed as our initial visit (see below). We called in for our ToyotaCare first oil change for a vehicle we purchased in another state. Though they had no openings before we were supposed to leave town again, David (service technician), found a way to squeeze us in and they did the oil change/all points check efficiently. David clearly understands what "customer service" means. Our only disappointment: We didn't get a free car wash.

Had general maintenance completed yesterday. My appointment was messed up due to a glitch in the online booking system. However, they were quick to correct the issue and get me in right away. They even finished early! Pleasant experience, as usual. Staff is very friendly and attentive. Will keep returning.

I can’t say enough how awesome it was to work with AutoNation and kasey Crump when purchasing our new Tacoma! The Salesman Kasey worked diligently to find exactly what we were looking for And he communicated throughout the entire ordering process on how long it would be before it was delivered. From here on out if I need a vehicle AutoNation Toyota in Spokane Valley will be the first place I look and I’ll be giving Kacey a call. I’ve already recommended several friends. We are so appreciative of the excellent service that we received.

This was our best experience at a dealership. David made sure that we had the best experience at AutoNation Toyota. We got there, he took care of us, explained how everything was going to work, got us the best deal, got us a rental car, and called us two hours later saying our truck was fixed. He was very personable and helpful. Highly recommend David and AutoNation Toyota.

We went in and bought a RAV4. Their system went down so we ended up being there from about 3:45 to 9:00 with our 9 and 6 year old. Thankfully Kacey was good with kids and had a couple toys in his drawer and coloring stuff. Despite the longer wait we thought it was a pretty good experience. Only downsides for us were: -they forgot to schedule a time to bring our RAV4 back for some body damage to be fixed. - one of our key fobs doesn’t work which I feel like should have been an easy catch - we didn’t like the finance experience. We didn’t like the finance experience because it’s very clearly a rehearsed and pushy experience where they want you to buy as much extra warranty stuff as possible. They have electronic car parts in their office that they will casually bring up in conversation and share how expensive it was to have it repaired. They will talk about all these different scenarios that can go wrong and then present you with a 4 tier list of warranty packages. If you say no to the warranties they will ask aggressive questions like “why don’t you believe in protecting your assets” and make you justify your decision. It’s tricky and misleading. I could use the same logic and ask “why don’t you believe in having a chance to become rich and change your life” when asking someone why they don’t buy lotto tickets. It’s tricky because it’s a leading question that infers you don’t care about something. We don’t like being in the middle of clever and crafted sales routines and would prefer to make our decision and not be hassled. The finance experience made us uncomfortable both times we have purchased a car from an AutoNation dealership and is our biggest deterrent from wanting to go back. Didn’t lower stats for the system being down, that’s out of their control but did lower because the finance experience.

Good car buying experience. No pressure, just facts and communication throughout. Serge was great.

I went to this dealership hoping they would at least be honest. I was trying to sell 2012 dodge Challenger and the attempted to waaay undercut the value by thousands of dollars. I will admit it wasn't mint but I was already asking for 5 thousand less than perfect condition value. I felt they thought I was stupid and tried to insult my knowledge of vehicle repair costs and I had no choice but to walk away.

This was my first time buying a car and these guys did an impeccable job. As a first time buyer, my options were limited because banks do not want to lend $20,000+ to a 20 year old with 5 months of credit. But these guys made it happen. Conner worked extremely hard to make sure that the car was ready for me to test drive and take home as soon as possible, and Adam the finance guy, made the deal work with the bank. I was so grateful to have these 2 and Matt working with me. You guys deserve a lot more than a google review. So THANK YOU for getting me into the Subaru WRX, I love the car and I will for a long long time.

Corbin was extremely knowledgeable and very responsive. He and Ryan worked absolute miracles and got us into the Rav4 Hybrid we wanted in record time! Every staff member we worked with was personable, friendly, and helpful. Adam also made sure we got the very best rate and made the process easy and surprisingly fun!

My husband, daughter and I purchased a RAV4 through them and we enjoyed our experience very much! We were not rushed or pressured, and we loved how personable they were. This was our first car to purchase at a dealership and they made the transition quite smooth and easy going. We were helped by Connor May. Very down to earth and gave us some awesome personable advice while searching for the right family vehicle! Thank you AutoNation Toyota!

Staff was very friendly as soon as we walked in and treated me like a peer even though I am a young adult. They were very helpful and guided me through the process of financing a vehicle. Overall a great experience!

I like that they stick to what they promised

I had a great experience here, Conner May was/is the guy to go too. He is patient and has his customers best interests at heart. He and his coworkers were able to get us a great deal and got us exactly what we wanted. He was super forthcoming about common issues with the car of my choice and they were able to get me the right protection warranties, for those issues, at low costs to save me money. Morale of the story is, if you need an patient car salesman, go to Conner May 😊 10/10 would recommend

Connor May helped me buy my new 2017 Toyota Corolla! The experience here at Autonation was far superior than any other dealership I have been to. Connor was incredibly kind and allowed us to explore any possible car we were interested in. Because of the excellent service, good prices, and helpful staff we purchased a new car that will get me through college. I will be going to Autonation for all of my car needs.

Good dealership and service writer

Sergey was very helpful, nice and down to earth when talking to him about what I was looking for and the interest I had with the Camry. He was very easy going and we also shared some laughs. Definitely recommend asking for him if you’re looking for a new or pre-owned car!

I was very pleased with the service that Auto Nation Toyota provided. My car went in on time and was finished quickly and as promised. Service has always gone well here.

Conner was great at finding me a Tundra. He kept in contact, listened to what I wanted, and kept his eye out for me. He went above and beyond. Thanks Conner!

Had a wonderful experience trading in my car at AutoNation. My car dealer, Conner May, was amazing. He was extremely professional and genuinely wanted to get me into something I loved. If I need a new car in the future, I will be going back to AutoNation!

Toyota is typically awesome BUT they haven’t been so great lately. I had an oil change scheduled and when I checked in I was told my car had a recall. I had two hungry kids with me and was told it would be 2 hours. When I asked to reschedule, the gentleman at the counter was so rude and inconsiderate! When I went back a few days later, the gentleman at the counter (another guy) said “oh your the one that rescheduled on Saturday because you had kids with you and you didn’t want to wait.” I have a little bit on my lease and thinking about going elsewhere so I can be treated like a human!! **Got a call the GM and my issue was handled appropriately

My oil change was yesterday everything was timely and the experience was great. I am happy I get to keep coming here in the future.

Great experience! Has everything ready for me when I showed up. Knew what the price would be when I got there. Second vehicle I’ve purchased from them. Drake was very professional and knew his stuff. Definitely recommend!

Typical dealership. Sales guy was great, but getting proper terms out of the finance dept was a struggle.

Great customer service, friendly staff.

Great experience but my C43 AMG. Got a great price on my trade in and answered all my questions. Only thing that kept from a 5 star was the fact that I only got one key. They could have procured a second key when they only received one from the previous owner.

Jordan was excellent to work with.

Very friendly low pressure experience. We feel we have made new friends. We are expecting great follow up service.

Very friendly low pressure service from Mike Workman. We feel that we have made a new friend. We are expecting great service in the future.

Great and fast service.

Had to leave the car all day for a 5k tire rotate and fluid check but the service personnel were friendly.

The service was excellent. Matt was quick and efficient.

From the day I decided to have a Toyota car, my family feels at peace, less worried. I bring my Toyota to AutoNation Toyota Spokane Valley for regular maintenance, and my car always working in order. The mechanics at AutoNation Toyota Spokane Valley are very kind and honest people. I trust these mechanics. They deserve to be trusted and praised.

They got me in right away, called with a quote on what needed to be done and had my car out the door the same day timely.

Very polite, very courteous, done fairly quick. Only thing I wish was that they had more to entertain the little ones when waiting for a oil change to be finished :)

I had the pleasure to work with Serge at AutoNation Toyota. I’m from Illinois and he was more than happy to help hold a car for me, while I flew out there to pick it up. He was super nice and the process went super fast. I’m super happy with my purchase. They even washed my car and filled it up with gas before I left the dealership.

The service manager Parnell has the best customer service skills of anyone in any trade I've met in a long time! After being turned away from the other Spokane Toyota dealer when I had a vehicular emergency (speedometer stopped working), Parnell worked me in on a busy day there and both he and Christian were super kind and sympathetic to my dilemma! They got me on my way fast and there was also free snacks in the waiting room. Thank you so much gentlemen!

My Sales Consultant was Joel Harding and I was very happy about his services. Went into autonation looking for a Toyota Tacoma, was very interested about a grey Tacoma but Joel over heard me talking about how much I liked the green ones. Joel was running around asking his manager about where these Tacomas were and found the one I wanted. Joel was a younger sales consultant and closer to my age which made me feel like he know what I was experiencing. Very happy about my purchase.

A very good car buying experience. Fortunately, we were bit lucky with our choice of model(since there is a huge shortage of supply during pandemic). Drake from Spokane Autonation helped us out. If you are looking for an amazing profesional, call this dealer and ask for Drake. He is great and will take you through all steps in due diligence.

Everyone was really nice and patient. The individual I dealt with, Conner, was so fun to talk to and he was extremely polite. The finance officer, Adam, was also great. They both did their best to treat me and my dad with respect and they generously put up with our humor. I got a great price and Adam really helped me out with my warranty. I got what I wanted and was able to stay within my budget.

I’m my limited interaction with Spokane Valley Toyota, they have done a great job working with customers. Staff is friendly and willing to accommodate your needs. Can’t speak to vehicle service, or purchase, but if you want to check out a car and take it for a test drive, SVT is a nice place to learn about your next purchase.

This dealership does not answer their phones, you I was stuck in a loop of automated systems that just hung up on me. Might update this later if they actually do something more than automated loops.

They were kind and offered us advice on the best way to go about our down payment as we were still waiting on our new jobs to line up. They were super helpful and didn't try to push us towards the more expensive car just because they could. They were honest and helped us in any way they could. I would buy my car there again in an instant.

I called about roof racks. They had no Knowledge I definitely would not take my car there these guys are not educated they're dumbfounded.

James Brown was excellent with helping me trade in my vehicle with AutoNation Toyota!

No pressure sales. Honest talk. Transparent through the whole deal and most importantly they were very kind to my 90 year old Mom who was with me when I purchased the car! Conner was the best Salesperson and a delightful energetic young man to work with!

Willing to work with my schedule and get the job completed in time.

efficient and knowledgeable!!

I brought my car in at 11:00 and it wasn’t done until well after 4. I had asked for a car wash and vacuum once my car was done. In all the time my car was there, that didn’t happen. The service department doesn’t seem to be well taken care of. They are working their assets off and you can see in their eyes the stress. What happened to this amazing dealership? Take care of your people!

This is the best car dealership I've ever been to. I just bought a car here and am very satisfied. All customer service is perfect and professional. I will definitely recommend to my friends and relatives to come here to buy a car.

Easy purchase, easy to deal with the trade in. Meg was very helpful and her follow up calls prior to the purchase were not over the top, and very low pressure. Like my new rig, and would definitely recommend or go back myself.

I have bought 3 cars now at Autonation and every car I have bought has been great! From the sales process to the upkeep and care of the car it’s been such a positive experience! The service department is always ready to make sure the car is well taken care of and maintenance is top of the line! I highly recommend Toyota Autonatio!!

the people that work there. they are ways great, especially Matt. I bought my Scion there and it is the best car that I have ever had. clean, easy to maintain, economical--just what I needed.

best car buying experience i have ever had

Our salesman was wonderful! The finance department was great! The trade in area was rude and a complete A**. I would recommend selling your car out right and not go thru with the trade in department.

My experience with Toyota in the Valley was a great one. They were super friendly and helpful with picking out my car. They made the process as painless as can be, and even took a card as half payment. Some dealers won’t do that. Thank You for your services! 🙏👌

My experience with AutoNation was amazing! Wayne R. and the entire team went above and beyond. They gave me more for my trade than I was expecting and the whole process was so quick! I'll definitely be back! :)

I was sold my car not buying. Salesman was rude from the beginning. I was told that Toyota of Spokane Valley would offer more and it wasn?t even considered in the beginning nor was it explained. I was an interpreter between my bank and the dealership on something I didn?t fully understand until the last 30 minutes of an 3 + hour ordeal. Something my bank has worked with many dealerships was not even considered and I was left to figure out a situation with my bank.

they are courteous and fairly quick. it all takes time but they try to stay on schedule. have been using them for years.

Excellent service, the sales person Ryan S. was very knowledgeable and worked the numbers to my satisfaction, I recommend it completely. Love my car.

Wonderful service, pleasant staff, clean environment!

Everything was as expected and advertised online the price of the vehicle and value of my trade in were spot on and the process was quick and easy

AutoNation did Great Job servicing my vehicle and fixing the whistle in the window seal.

Easy process, great sales team! I will be back!!

Very helpful. I have always had a good experience with all of the employees in the service department. This is the only place I will take my Highlander for regular maintenance service.

Maegen took care of Us and really showed everything about the car! We enjoyed working with her and will be back again. Nice facility and super location right here in the valley

Rude salesman bob treated me like garbage over a few questions about legal paperwork. They did not honor their instant offer and tried to lowball me by over $3k. Waste of time.

Poor business habits. Company teaches its service writers and techs to only care about the bottom line 💵.

I wanted a certified used car so I wouldn't have to worry about anything. My tires needed replacing soon, according to their own charts, yet they still certified them. I slipped and slid in the rain, and was really worried about my safety in the snow. I put a call and an email in to the used car sales manager in mid November. I received no response. We've spent over $30,000 in the last three years with Autonation, and they didn't have the courtesy to respond. I will not be shopping with them again.

Larry h Miller is consistently cheaper by thousands of dollars and much better customer experience!! Review: Consistently rude and disrespectful behavior. Came in bought some parts and ask a quote for installation. The service guy who I spoke to (on far left, next to parts counter), never looked at me. Said the installation will cost $150 and they can’t do it until 1-2 months later, even tho i said it will take only 10 mins and they aren’t working on any cars at the moment. He said it not his problem and he doesn’t care, and will cost $150 even if it takes 5 mins. Furthermore, it took me a whole 2 hours to get my parts. The wait was ridiculously long, especially with only 1 person working at the parts counter. However, A big shoutout to The guy at the parts department. He was super nice and helpful. The only positive thing with my whole experience here. Been a customer here for years, and introduced many friends and family here. I am baffled at how they treat their customers. With the consistent rude and poor customer service, I am moving to Larry h Miller. Never recommending or buying from autonation again. Ultimately I had to went to Larry H Miller and Titan Truck, and even tho they had a full schedule, they fit me in. Both places also did it free of charge for me. Which I didn’t expect, but was extremely grateful for!

I convinced my sister to see if they wanted to buy her late husband truck she had lost to cancer recently back in sept. they did..I wished I never picked this place. here it is November ..bank received money truck on lot for sale but she has not received anything. She called and the salesman said not his problem. to call back and talked to the manager she has left calls but no return call I myself contacted this place through Facebook is this a way to treat a customer? very upset

November 10th I came to the service with my sequoia and asked to check my car as oil flows under the rear wheel . Checked. I sat there almost three hours and said there no problems that I came up with although everything is covered with oil.well. I think it’s possible, in the garage puddle of oil and everything is fine with the car. Now I have schedule the service again for December 4 because in the garage the oil puddle is already new. I want many to hear about this and explain to me how this happens?????

We utilized this location because it’s convenient to where we live, but after years of poor customer service I think I hit my limit today. My wife has come in for her appointments and sat for over 30 mins because no one would help her and then when she questioned not being helped she was made to feel like it was her fault because they don’t have staff. Today I was misgendered twice because neither person would actually look at me before speaking. I have written to the customer service manager and got no response in the past. Today, this was the last straw. The name Toyota should be ashamed to be linked to this location.

Vehicle was not clean and certainly not sanitized as it said on the invoice. Asked him to check for a slow leak on a tire thinking this would be cursory, but said it would cost $20. Many employees were not wearing masks the whole time. Was there for an hour and a half, an estimated wait time should be automatic information given to those who choose to wait. And recommendations for further service were also not on the invoice. Overall the worst experience I have ever had getting my car serviced

While my Prius was being serviced I thought to take a look at a new Prius for all the new safety features. Worked with a salesman, Serge, and went through the typical “have to check with the sales manager”. Received a low-ball trade value but the real number would be worked out upon delivery as there were no new Pruis’ on the lot. They had one that was scheduled for delivery in one to two weeks that we liked, so put a deposit down on that. Didn’t hear from Serge for 10 days and called him. “Oh, sorry, meant to call you, we sold the car you had a deposit on to somebody else.” What a bunch of BS. From the other reviews looks like they make a habit of unfulfilled promises. Don’t trust them!

Good service and friendly people.

Great experience buying a Rav from Meg and the AutoNation Toyota Spokane team. The financing process, as expected, is a bit slow - but besides that it was a great experience!

Payed to have tires rotated and they never did ! They gave me the run around to get a refund and wouldn’t refund me either Very disappointed! Been going there for years …..

salesmen were great venza is wonderful thank you

First salesman took me out on a test drive in the vehicle I liked. Came back to the dealership and started working on numbers , while this is happening another takes my vehicle out for a test drive, walks around checking body for any damages and checks the tires. Tells me nice car, clean and great tires. I was told what they were going to give me for my trade in by the salesman that was working with me. He says I was also getting extra because of the low miles on my trade in, plus $2500 for a tax credit in my trade. I looked up on kbb prior to coming to the dealership and knew what trade in value was for my car. Salesman also told me that he would also be able to give me the $1000 customer loyalty due to the amount of prior vehicles I have purchased at automation, also Toyota factory rebate of $750 . So starts the back and forth wheeling and dealing to come to an agreed payment for the vehicle I was purchasing. That all being agreed upon, I leave because the vehicle I wanted to purchase was not delivered to the dealership yet. Days later I receive a call from a different sale person telling me they are giving me $14,500 for my trade in and if the $750 rebate from the factory was available once the car is delivered I would get that also. Nothing about the customer loyalty, tax credit or the extra for the low mileage on my trade. I received a call from her a couple of days later that my vehicle was delivered and an appointment was set up for the test drive, financing and delivery of the car to me. While in the financing office I ask where the tax credit was on the paperwork, I was told he would show me after we get the paperwork done, that never happened. Also no customer loyalty or extra for low mileage. I decided a couple of days after purchasing the vehicle I would call Toyota customer service regarding these issues, they send an email to the dealership and the female salesperson that took over for the original salesman’s calls me. She is rude and tells me they never promised me anything other then the $750 rebate, which was from the factory not the dealership and they have all the paperwork from my first visit with the salesman that was helping me. I told her I know what was promised me and also had a family member with me the whole time who also witnessed what was told to me. I hang up on her. She emails me a piece of paperwork that I have never seen or signed. She stated that she has all the paperwork and everything I signed. I never saw this! The salesperson tells me that Casey couldn’t have made these promises to me, he knows better than that and that she trained him. I had a previous issue with another new car I had purchased from there several years ago and should of learned from that purchase but thought thing had changed at AutoNation! I was wrong and will never purchase from them again! I

Great experience! I worked with Ryan to get the car, he was amazing. I also worked with John in Finance, other then he is the one that takes all your money lol, he was great as well!

Great after sale service. Had an issue with air conditioning and it was fixed during the day. They give full guarantee for the work they do and there is no hassle if you have to go back in case of a repeat issue

We love the Auto Service Department. They have have kept our car running like a top. Great Company and would give it a triple A rating!

Customer service was excellent. David was very knowledgeable and able to explain what was being done and why. I recommend their service to anyone.

Today I walked in and was welcomed by shaylon Reed. He was soo professional, kind and conversant with his job. He explained several options and I finally got my dream car. Thank you soo much Shaylon you do your job best 👍

Everybody was professional had the answers to the questions I had. Looking to update my vehicle, was a little disappointed in the stock on hand.

my service appointment was scheduled, promptly done when I arrived. I was treated professionally and friendly. I waited in their waiting area which was set up for social distancing and very comfortable.

The lobby is very clean and comfortable. Everyone I dealt with was friendly and efficient.

At check up for my Corolla 2015, confusion occurred over whether to replace cabin filter. When the car was returned to me there was a filter on my passenger seat. I called to ask what was up, but no clarity. Thanks for courtesy valet pick up and drop off! Lemons for filter snafu which I now need to check on which entails taking glove compartment out. Anna Vamvakias

Great service, polite and helpful. Quick to respond

My experience with AutoNation was amazing. They went out of their way to get me into the exact car I wanted.

very pleased the service was quick and with a smile.

I was at the other Toyota dealer in town and was not treated well when I had to bring my car in for servicing so I switched to autonation and what a difference! So I ended up buying a new car from James! What a guy he is and was very knowledgeable, personable, and funny! For once it was enjoyable to buy a car. Thank you you guys! Your the best!

It was a very pleasant process. The only thing that would have made it better was to have someone spend more time going over all the details of my car. There are still things I haven't set up or used and probably would if I knew how to do it.

Overall excellent for customer service, repair quality and facilities.

The customer service was excellent. Serge was knowledgeable and eager to set us up with our new truck. The financing was easy and faster than other dealers that I have worked with. We are happy with our new Tundra, and will be back when we are looking for another new vehicle.

My sales person was very patient, kind, helpful and efficient. The young man who prepared the necessary forms was also very kind and efficient.

Do not buy your vehicle or get it serviced at Autonation Toyota in the Spokane Valley! They are deceitful in the way that they handle things and do not even take the time to respond to a customer's problems or concerns. They will sell you a vehicle under false pretenses, and then turn around and hit you with a bill to get service items done that should have already been completed. We bought the extended warranty on our $46,000 vehicle, and regret it after our experience. It had 35,700 miles on it. We had a service light pop up not 5 days after our purchase. We called with a little concern, we haven't driven it but 5 DAYS! Set up a service time and got it in a week later. Needs an oil change, and 4 other items totaling over $1000, all routine things that should have been done at 30,000 miles. I call to speak to the service manager. He proceeds to tell me that we probably didn't need an oil change, but whoops, he can't do anything about that. So just pay for and eat an oil change, sorry. He then gives me a bunch of info on how it was out of Texas and that is why it was never taken care of, but there is nothing anyone there could do for me right then. They proceeded to pass me to someone who doesn't care about returning calls or emails. Getting ahold of someone that can help is virtually impossible. I was given the run around by multiple employees and finally given a contact that "should" be able to help. Mike Mitchell, used car manager, will not return any communication that I have put forth. It is unfortunate that this is how Autonation does business. Do not shop Autonation Toyota in Spokane Valley, or any Autonations for that matter.

good service, friendly techs, nice facility

Great Customer service! Awesome shuttle driver!!!! I’ll be back😊

Always great service. Friendly and knowledgeable staff

Excellent experience. Very professional customer care from drive-up to departure. My service representative, David, was extremely helpful in guiding me through decision-making for what services were best at this time/mileage ans saving me money.

Exceptional customer service. Attention to details. Great experience each time.

Jeff provided great customer service. Finished in timely manner.

We purchased a 2021 Camry. I only had 1200 miles on it. I noticed the back driver side bumper was hanging out about 1/4 inch. There is a bracket that a screw is screwed into on the inside of the rear fender well that holds the bumper on. A cheap phony, plastic bracket is the only thing holding the bumper on secure. Now it is broken. Mike Royce, the service manager, told me that someone bumped into my bumper and broke it. There is not a mark on the bumper anywhere. He said it doesn't take much to do it. Shame on Toyota for making such a phony piece of crap. And shame on them for not stepping up and fixing my car. Who's to say it wasn't like that when I got the car new. It also tells me that I am not the first person that this has happened to. He had his response right out of the gate. He knew it has happened before. We work very hard for our money and to purchase such a piece of crap is very disappointing. Is this what Toyota has become? We have been very loyal Toyota owners. Our 1998 Toyota Camry just gave it up this spring with over 400,000 miles on it. That was when they built good, reliable cars. Now I am ashamed to say that I own a Toyota. My husband was going to buy a new Toyota pickup, but that won't be happening. Step up Toyota and fix my car. And fix that phony, crappy plastic bracket on these cars. Once a proud Toyota owner, not anymore, Beverly Bower

Great service and customer service! Never had any issues going in.

Good. Had to wait a little bit longer than usual.

Love the gal I worked with (Meg Trevino) she is amazing. I would recommend her to anyone.

My wife has been "shopping" for a new car for a couple of months, but absolutely hates going to the dealerships to "haggle" with the sales people. When she finally settled on a couple of different makes/models, I convinced her the best way to make her choice is to get in one and drive it.......and that is how we met Wayne. He was very knowledgeable about the car, answered all her questions, let her take it for a test drive and the fact there was no pressure to buy, was what made the sale in the end. Wayne has followed up with us a couple of times to make sure things are going well and to see if we had any questions. All in all a very positive experience and my wife loves her new car!

The staff in service department was very professional and courteous A salesman helped me set up my phone on my RAV4 and was very helpful and professional. I wish I would have written his name down to give him the credit he deserves. However the wind noise with my RAV4 still has not been addressed. I was told fir the second time from two different dealerships that the wind noise due to high winds and could not be fixed because it was a bad design when the small windows were added. that is not a good explanation so I insisted to talk to a sales manager who then had service manager Parnell talk to me. I told him that bad design is not an acceptable explanation and the customer should not have to pay for bad designs. Parnell suggested that he would call someone in Portland and would get back to me. Parnell did call me back and said it is a problem with the side windows and improper seals. They have not come up with a resolution yet and would keep me posted. I have had my RAV4 fifteen months and appears that Toyota knows about this problem not just in my vehicle a resolution should be developed sooner not later. The wind noise is excessive and should not be treated as not a problem. I waited a long time to get the 2020 and is very heartbreaking to have this problem and be treated like it is no big deal. It is a big deal. My GF that has a 2018 RAV4 noticed it right away and said she would not be able to keep this vehicle because of the noise. Her 2018 RAV4 is very quiet. Still waiting for a resolution.

David at customer service was kind, efficient and thourough

Good service and helpfulness from the staff.

Always great service!!! From the service agents to the service manager. Everyone is always friendly & honest.

Great service! Had to have my car towed in because it wouldn?t start. They figured out the problem which was a key issue not a car issue. Took car of reprogramming my key and done. Very professional. I also had a couple of keys programmed here a few months back and they were the cheapest place in town!

Competent and timely; reasonable pricing.

They have you fill out a trade in online send you a contract for $6000 then get you there and beat you up over every detail included in the online report. But won?t budge a bit in the smoking car with ripped interior and broken bumper. Then keep you ur 3kids and cat there 6 hours.

As usual, great service and repairs and/or maintenance.

Easiest and fastest vehicle purchase/lease that I have ever had! Got exactly what I wanted within my price range! Thank you to Mike Maz who was great and everyone else who helped to make it happen!! Absolutely love my new truck!! ❤️❤️❤️

AutoNation Toyota is hands down amazing. I will be buying another car from them in the future. They gave me exactly what they quotes me. No hides fee's or trying to push anything extras or specials. From my first conversation with Micaela to my sales man Mazz to financing with Mike. Everyone was amazing. Big thanks you to Wayne Reid for the test drive and answering any and all questions. Thank you Autonation for my amazing Kia Optima.

I feel I get great service at Spokane Valley Toyota Autonation and can rely on my vehicle being maintained at highest level. I believe they have placed safety first.

I was disappointed to find out only when I arrived home and looked at the bill that the rear wiper replacement that I explicitly requested to be done when making the appointment and when arriving at the dealership was not performed. Also a bit disappointed that the 30,000 mile maintenance (oil change, tire rotation, filter change) plus replacement of a tire sensor took over 2 hours. My expectation was about 75 to 90 minutes.

Was looking for a truck, and was greeted real fast, took some test drives and found a truck that I was looking for. The process was easy and fast. Customer service was the best, they are friendly and take the time and go above to help you.

Service done, took much longer than anticipated. If I had known it was going to take that long I would have had the shuttle take me home immediately. David was very professional.

Didn't xxxxxxxx me the whole time, straight to the point. Had bad credit, they still followed through for me with a reliable, dependable car.

I went in for a simple tire rotation. They told me it would take 30-60 minutes. After 1 1/2 hours, I went to ask how much longer. They said it's almost done should be out soon so I could finish the paperwork to hurry things along. First...I am told my tires are almost ready for replacement, but guess what...they are having a tire sale. The dealership was trying to get the customers in front of me to buy tires too. And I only have 37000 miles on 60000 mile tires. Hmm...I don't believe you Auto Nation. Second, they tell me the tires didn't need to be rotated, so they didn't do anything on the car. By the time I got out of there, it was almost 2 hours and they didn't even do anything...except try to sell me tires that I didn't need. AutoNation will never get my money again. Larry H. Miller Toyota...you have gained another customer.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

Where do I start from the time I walked in till the time my car was done and David came and got me. I couldn't have asked for more respect or a better treatment! He even got a sales person to go over things I didn't know about my 2019 Rav four. So Ryan the sales person there at AutoNation was terrific also. I can't thank you all enough for making my first experience there one of the best experiences I've ever had at a dealership. My name is Joyce. My appointment was at 3:30 March 19.

It appears this dealership (Auto Nation) assigns customers to a specific Service Advisors based on their last name. I sat there for 10 minutes while the Service Advisor I was assigned to helped three other customers, while four (4) other Service Advisors were not helping anybody! They need a system where ANY Service Advisor can help ANY customer at ANY time. Why do three customers have to wait in line behind one person when there are four other Advisors ready to work? Makes no sense. Literally, they put the customer at the END OF THE LINE!

Overall positive experience. Mike was helpful and honest. Saved me some money for now.

Mike in service couldn’t have been nicer or more helpful. The dealership has a gem of an employee in Mike. The guys I met in the shop were also friendly and helpful.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

The appointment went very smooth, I was greeted in the first two minutes and my truck was in the shop within five minutes. They did a very thorough job on the truck and had it completed very wuickly. Thanks

The service manager, Parnell, was professional and helpful. The service technician, Jason, was very knowledgeable and did a great job!

After totaling my last Tacoma, you guys stepped up and helped a lot. Even got me a rental until we got me into another Tacoma. I'll never go anywhere else. Kaitlyn is the best too, very helpful and understanding. Thanks to everyone.

I've seen Matt numerous times since 2006 , when we bought our first car from Appleway. He's always pleasant and let me know if there was recommended service on the vehicles.

Shay Reed, Mike Mackey, Bob Bittinger and Matt Dutton all did a good job of helping me get my new Camry at a price I can afford. I had a bit of a hiccup in the financing process but Bob made it right. That's our second Toyota purchase from AutoNation.

Shout out to Meg Trevino for providing my wife and I a stellar buying experience! She is an awesome sales professional, one who is very accommodating and knowledgeable. I highly recommend requesting her if you're in the market for a new/used vehicle. In regards to the overall trade-in experience with AutoNation Toyota, it was comfortable and transparent. Definitely received a top dollar trade appraisal for our 2018 KIA Optima EX and the protection plan offered is top notch! I will continue my business here for maintenance and future purchases.

Problems starting. New battery replaced under warranty and 36 month warranty for new battery. Finished way before expected. Easy in, easy out. Thanks.

Some of the most friendly people to work with, very informative and very accommodating

Needed to have a recall done on my Toyota Corolla, and the letter from Toyota says you will get a loaner car for the time you car is in the shop. So I called 2 different dealers in the Spokane Area. The one located in Downtown Spokane says they don't do loaner cars for this recall, so when I called Toyota, they directed me to AutoNation Toyota SV. When I called Michael (one of the service managers) said that Toyota does pay for a loaner car while car is being taken car of this recall issue. Appt was scheduled, I arrived on time and after paperwork was taken to the rental company to get a car. The whole experience was quick and the recall was fixed within 4 hours. I would recommend AutoNation for your cars service needs they were great to work with............

Jeff did an excellent job of stating what repairs would be needed the price as well as kept me informed through out the time I was waiting as to the status of the vehicle. He even ensured that all of the items that I had shared about the vehicle were checked out. Will ask to work with Jeff again!

It wasnt very detailed with the used truck that we bought. We just thought that everything was okay since it's already in the market. But we foumd some problems. The day after we brought home the truck. We have had call and they took it to get checked but the truck was been in and out and for the third time.

I took my 2018 Camry in for 3 recall notices that had to be addressed. The people at the counter were very professional and took car of me eighth away. My car was ready sooner than I expected. The only complaint I have is, after working on my fuel pump, my car smelled of gasoline. I had to park it outside my garage and leave the garage door open all day to air it out.

When our Prius wouldn't start, we jumped it and took it into AutoNation and Mike checked it in and in a couple of hours had diagnosed the problem and had it ready for us to pick up. Great service for a minor emergency. Would definitely recommend the professional team in the AutoNation service department.

I had great service for the recall on my 4Runner and for tire rotation. I have always had my auto work done at Appleway Toyota. There customers service and work they do has always been too notch.

My experience was great! Matt kept me informed about what was needed to be done and how long it would take.

Jeff was friendly and courteous when he helped me.

I bought a used car at an auto nation, the car had a cracked windshield which would be ordered and replaced and I would be called as soon as it came in. After a month I called the dealership to find out if it was in yet, the person I talked to said she would find out and call me back, she never did call me back so I called back the next day and talked to the same person she said that it was her day off and she was in to take care of a few things and finding out about my windshield was one of them and would have the person from the body shop call me, again no one called me back. I called back the third day and asked to speak to a manager so I could find out about my windshield and tell him about my experience he assured me he would find out and call me back, again no one calls me back. The next day I go there in person and ask to talk to a manager tell him about my experience he said he would have someone get on it right away, I waited over an hour and no one came to talk to me, I finally had to ask someone how long I needed to wait, then I was giving the phone number for the collision center and I talked to Dave who set me up for an appointment for the next day. There seems to be a problem with follow-through and communication at this site, I've bought two other vehicles here and never had this kind of problem before, I hope this is not the new standard.

Our salesman was good. I think the process of buying our car was very lengthy! In the past when we were buying a car we were offered something to eat and or drink but nothing was offered. I was very disappointed that the floor mats were not in the car and when I called they said we had to pay more for the mats!!! I do love my new car!

Excellent as usual. Personnel in the service department were cordial, courteous and knowledgeable.

I have taken my car in for oil change a few times during covid, and felt really unsafe there at the valley Toyota. Both times there were two gentlemen employees in the service center who either didn’t wear mask over nose or had just a flimsy visor on. No attempt to have sanitized pens. Most of customers coming in where in high risk category. This shows a total disregard for their customers well being!.

we always get considerate, helpful, friendly service.

My wife and I traded in our 2010 Toyota Sienna for a 2019 certified pre-owned Toyota Sienna. Ryan, our salesman, was friendly, courteous, knowledgeable and accommodating. This is the main vehicle for our family of six, and the only vehicle we own that can fit all of us. Ryan worked around our schedule of picking up and dropping off kids from school and sports and made the buying process much less stressful than it could have been. Within the first week of owning our new to us Sienna, we found some issues like a seatbelt not working and the key fobs not being fully programmed. Ryan made us a service appointment that worked around our schedule. When we got to our appointment, it was discovered that the seatbelt had broken and it would be several days until the replacement part would arrive and could be installed. Warranty wouldn't cover a loaner car, so Autonation covered a rental minivan at their cost understanding how needed this vehicle is to us in our daily lives. David from service did a full check of our Sienna and made sure to communicate with us at every step along the way. He even came out to help my wife carry car seats to and from the Sienna to our rental. In the end, we have a reliable and safe family vehicle backed by local people who we can go to with any issue large or small.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I’ve taken our Tacoma. Thank you.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I?ve taken our Tacoma. Thank you.

Our salesman Jupiter was outstanding, very friendly people, the prices were fair, the trade in value was fair. 2 thumbs down on the actual process. It took us over 7 hours to buy our car because we waited 5 hours just to get into financing. No bueno. It shoulda been a 4 hour deal tops.

They gave me a coupon discount and what they charged was still way too high.

Good, service department had some computer issues and still handled everything very well.

Great experience with the salesman, sales manager & finance manager. All friendly & personable. Didn’t get what I hoped for my trade, but more than expected. Will buy from AutoNation again.

2nd service on vehicle and as happened last time it takes at least 2 weeks to get in for service work and it is always a pain to try and get anything done. Never had that problem with any car I have ever needed service done before.

The staff at AutoNation was very helpful & knowledgeable but not pushy. We appreciated that!

I took an appointment before a month ago for car inspection. The sensor was not working, noise from the back, and air tire is low, and they took the car and inspected. The price was very expensive and did not follow up what is going on with my car or specifically they didn?t not check the car very good.

Matt is on it . He knows what he is doing and speeds the whole process up.

Fair pricing on services.

Overall pretty good. Quick. Good communication. My insurance adjuster, however, told me I was charged over list price for parts of about $176.00

Fast service, very easy to talk to, communicated all the things my truck needs and if it needs to be done now or could wait.

The service guy who checked me in was very personable and answered all my questions. I felt like I got excellent service

Tire pressure were adjusted ... and they left them different as the invoice indications. When I called to asked, the person said it was ok, no problem... IF you want we can adjust them. So, before the service they were all at 36 and now they say it is fine to be ay different pressure every tire ?????

Bought a brand new Toyota with Platinum warranty that expires 12/2021...have been fighting with the service department SINCE JUNE 2020 to get the water pump fixed...and even though we have paperwork to prove the work is covered, we are told "our warranty doesn't exist" "our work isn't covered" "the work needs pre-approval" we are told to drop truck off...so wasted an entire Saturday only to be told that "warranty people don't work weekends"...we will NEVER do business with them again!

Had great experience buying a new Tacoma With sales person James Hansen. This was my first new vehicle, did'nt know what to expect. Enjoyed the process with James! Jason B. the finance person was great! Never felt pressured.Overall had a great experience getting my new Taco!Highly recommend Auto Nation Spokane!!

Service was great, I was well informed through the whole process and waited for my service to be done. Masking and social distancing were great and they COVID sanitized my SUV after service.

I brought my 2016 Tundra in for its scheduled appt on Wednesday 01/06/21 David at the service dept checked me in and Jeff took delivery of it for its service. As usual the experience was friendly and personable, with David keeping me up to the minute on what was going on, answering my questions and such. I received my truck back in a timely manner and everything is running smoothly as I have come to expect from AutoNation Toyota! Every one at this dealership has been a pleasure to work with! This was the first vehicle that I have purchased for myself since 1992 and I do love my truck! Matter of fact we were so happy with my experience that 6mo later my wife bought a brand new 2019 camry and loves it! Thanks guys!

Whenever I go to the dealership with or without an appointment, the personnel I interact with always make sure that my needs are well catered for to my satisfaction and within a reasonable time. I have been having my car serviced here and do have no complaints.

30K checkup, David (Service Agent) was extremely helpful and courteous. Walked me through every step, explained my options, thoroughly answered my questions and kept me updated throughout the process. I have always received very good support from AutoNation Staff (service dept.) but David was the most professional agent ever. Excellent communicator, friendly and knowledgeable.

I was interested in buying a car and I set up an appointment with rodney who I had been emailing for a couple days. i walked into the store and we sat down at his desk to start the paperwork. y

My husband and I love our new 2021 Rav4. Our experience at AutoNations was very good. Our sales representative Jupiter was exceptional! He helped us at every step. He answered all our questions, and even helped us with our paper work. As seniors this was very much appreciated. We would highly recommend AutoNations Spokane Valley. Our grandson also bought a brand new vehicle from this dealership( A 2021 Toyota Tacoma). He was also pleased with his experience. Thanks Jupiter! And AutoNation!

they were very prompt and had everything ready when I got there. I got a great car at a great price and they made it easy :)

This is a dishonest store. I was led to believe I would get a Costco Auto Program price and drove 200 miles to get to the store to buy the car. When I arrived they told me I was getting the Costco price. I found out later they did not honor the Costco price. I would stay clear.

I have been looking for a new truck and have had a hard time finding the exact package that I want. I, like many other people I'm sure, have had to turn to the internet and extend my search area further and further to find what I would like (at a fair price of course). I finally found a truck that met my criteria and it was listed at a fair price. I contacted the dealer and explained I was out of town and would need to have the vehicle shipped. I know this is a very common thing, but still wanted to make sure they were familiar with the process. I was told, "Of course we're familiar with the process." Obviously I would be on the hook for the transport fees, and since I am not able to be there in person for the document signing purposes, I was notified that I would have to use a notary service that could come to my house and take care of that aspect (at a fee of course), but I understood that and had no issues with it. So after receiving the email with the quote of the price for the truck, plus the $1800 transport fee and $400 doc signing fee, I was informed that a discount of $2830 that was included in the quote for the vehicle would not be applied for me since I am not close by. So not only does it cost me $2200 more than if I lived close and could simply pop in to get it, it was going to specifically cost me $2,830 more as they were revoking a discount that is available to everyone else interested in the truck, a discount that is advertised on the internet for all to see and take part in. I literally am being discriminated against because of my geographical location. Nevermind the fact that I was willing to pay the extra $2200 more it was going to cost me just to physically obtain the truck versus someone that lived close to their location, which is entirely based on my decision to look far from home...now they are raising the price AN ADDITIONAL $2830 for no apparent reason I could find, other than to further slap me in the face for not being able to find a truck similar closer to home. I spent a decent amount of time getting to this point (finding the truck, speaking on the phone several times with sales associate, obtaining a formal quote), and am absolutely appalled that they would even attempt to treat a viable customer with such contempt rather than simply appreciate being able to sell a vehicle at their asking price without even a bit of haggling on my part. Let alone the willingness to pay $2200 on top of the sale price of the truck. No problem, I will gladly take my excellent credit and hard earned money somewhere else that it will be appreciated. I truly hope they are forced to correct these horrible business practices as a result of more people avoiding them and allowing them to see the error of their ways.

We had a great experience leasing a 2021 Toyota Tacoma. Bob Bittenger and Mike Workman provided excellent customer service! The process was easy and we are so happy with our new Tacoma. They helped us with all the accessories we asked for including quickly scheduling the purchase/service of new rims and tires etc. We will recommend to our friends and family.

Service advisors are terrible. They’re snakes.

Service was quick and friendly. The facilities were clean and welcoming.

I known Matt in service for over 16 years. He is great and you are very fortunate to have him on your service team. Thanks Matt for all you do.

I found excellent and timely service as always. My experience has always been great.

I have been working with James Brown for almost a month before finally landing the car of my dreams! He has been extremely helpful in ensuring my needs/wants were met and consistently followed up with me as (what felt like so much) time passed by. Was informed a '21 Hybrid RAV4 XSE had arrived and I booked an appt with him for the next morning. Arrived and was taken care of through each and every step of the buying process (~5 hours... although I felt they have an extremely efficient workflow). I understand this was a busy time of the year for them, but in terms of customer service--did not feel pressured, had all of my questions answered, provided thorough explanations through every line item/package deal and I could genuinely tell they were ensuring everything was tailored in the best interest of the client. Everyone is extremely personable (including individuals who I did not have direct interactions with during this process) and I instantly felt a sense a "family" from the sales side all the way to the service side! So, thank you James, Ryan (especially you!), and Matt (and anyone behind-the-scenes) for your stupendous service AND taking great care of me.

Jupiter and team were great! Just the paperwork work process took forever!

Excellent service, excellent recall notifications and corrective service, clean spacious waiting room.

Prompt, courteous, thorough service. Very impressed with Auto Nation!

I had totaled my car and was really shook up about the whole situation. Sakeleanna was so kind, gentle and understanding of what I was dealing with. No high pressure sales! Jon in finance made wonderful recommendations on what warranties made sense for the used car I was purchasing.

I highly recommend AutoNation if you’re looking to buy a new car! The sales team is very good at what they do and are very kind! They make the process of buying a car a breeze!

I liked the service that I receive when I visit Toyota, except that my car does not get washed. Toyota should bank on this, as Honda does a great job servicing and cleaning customers? cars. That shows they care. I will probably buy my next vehicle from them.

super staff, no hassle pricing, very clean facilities, best car buying experience ever!

TOYOTA SERVICE:: We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

The staff is very friendly and helpful in finding the right highlander for us.

We lost one of our keys for our Rav 4 and we?re replacing it. Although the new key was expensive, the service was great. We knew how much time it would take and the staff was friendly. In fact one employee offered to get our car from the parking lot and back it into the garage bay so that we wouldn?t have to walk in the rain and get wet while finding the car. Very considerate.

David gave timelines for repairs, explained what was needed and followed up periodically until service was complete.

Thank you for your assistance all of your people were outstanding

Bought a new venza. great service. Jimmy was great

Saklieanna was exceptional, she was personable, very knowledgeable, and easy to work with! Would highly recommend her!

They are great I love going there every time they treat me very nice

Took our Rav in for a noise, they found out it was the struts, the work was done in a day, very please with the service, highly recommend this dealership on Sprague, being going their for a few years and always satisfied with their honesty.

Service advisor did a good job. Everything went as I expected it. Even vacuumed my inside car mats.

Always been our go to for our Toyota Prius. Great people and service all around.

AutoNation Toyota in Spokane Valley is pretty amazing. I live in a tiny town in Idaho and work a lot. I had been searching for a truck with specific things for a while and finally found the perfect truck at AutoNation. The problem was it was a Tuesday and it was 8 hrs away so it wasn't like I could go after work and check it out. I emailed them and told them the situation and was expecting them to say first come first serve. I was blown away when they said I could reserve the truck for 3 days! They also sent me a link to reserve the truck immediately, so I did. After the 8 hr drive I pulled into AutoNation. As soon as I walked through the door I was impressed, the place was big but super clean, spotless, and everyone was super nice and helpful. They took my basic information and within 10-15 mins I was in the truck for a test drive. They told me all about the truck and showed me all of the inspection sheets they had done and maintenance, everything! I decided to buy it, the price was fair and was pleasantly surprised when they explained their no haggle policy, what you see is what you get. They show you what the vehicle is worth and my truck was perfectly median priced. Then the dreaded paperwork started, but it wasn't too bad here. Everyone was pleasant. I would recommend AutoNation to anyone! I got my dream truck and they held onto it for 3 days and turned several people away to allow a guy 8 hrs away from Idaho to see it in person, if that's not service I don't know what is!

Had a great sales lady 🙂 she went above and beyond to help us buy a car exactly what we wanted! Thank u Sakelianna

Maintenance department did a very good and timely job. Thanks

My husband called to make an appointment to have a system flush. He asked how much they charge for that service. They gave him a figure, but when they were finished and gave him the bill, it was substantially more, like $200.00 more. My husband said when he wants a bid, he wants them to include known parts, taxes and service department charges. These were all separate from what they told him. If he would have known that, he would not have gone to the dealer. Also, he had an appointment for 9:00 in the morning. They did not explain the process of the service to him or how long it would take. They were not finished until after 3:00 in the afternoon. A definite scheduling inconvenience for my husband.

I took my Toyota Tundra in for a recall service. The staff was efficient and friendly. They were very helpful.

ANDREW who helped me in the past and yesterday is Excellent in Customer Service!

The staff is not knowledgeable to vehicles they sell. It took 2.5 hours to do an oil change on my vehicle. I was not happy with my visit. Horrible customer service.

Friendly and knowledgeable staff

The staff at AutoNation Toyota have always been very kind and helpful. And they do their best to make everything as painless as possible, even if the outcome is not what you were hoping for.

I was in your shop on October 30. There were several employees not wearing masks or wearing them improperly . My se rvice call was great!

Fast and dependable service. very clean, and well ran facility.

No problems, and waiting room was set up for social distancing. Good service overall.

Purchased a 2021 RAV4 Hybrid XLE Premium due to their True Car Affiliation. Not many of these sitting around on lots. Not much haggle to pricing with True Car discount, they tried to charge me a $900 fee on my trade in, we resolved that. But the awful aspect was the misrepresented interest rate-Ali, the Loan Officer stated that we would likely be granted a better interest rate than the contract we signed and according to Toyota Motor Credit - that contract was final and binding when we left.

Vary good and efficient service, Matt is the best! As is all the staff that helped me. Thank you for your great service department.

Good jobs all around. On time, lots of reminders. Nice people.

Spent three hours to get the oil changed, now it’s leaking oil in my driveway. Great experience so far.

Great experience and really enjoyed working with Corey!

The guys in the service department are very nice and very professional. They take good care of my car.

We were shopping for a used car to replace one that was a total loss in an accident. AutoNation had the same make/model in a similar year and mileage. We called and spoke with a salesman about the car and made an appointment to see it the next morning. We live a 2 hour drive to the dealer. The vehicle was available when we arrived, but had not been cleaned as it was new inventory. We drove the vehicle and reviewed the inspection report and maintenance completed subsequent to the inspection. All appeared to be in order we decided to purchase the vehicle. The total time for that was 35 minutes. We paid cash for the vehicle. AutoNation agreed to detail the vehicle, it was so dirty we wanted to return the next day because we wanted them to do a thorough job on the detail. They got to work on the detail while we waited four and one-half hours to purchase the vehicle. This waiting to complete the transaction is simply painful. I don't understand it, I never will. I won't ever do it again. In the future I will leave the dealership and go run other errands and return four hours later and pick up the car. The car was cleaned by the time the paperwork was completed, but the cleaning was not a detailing. We found items belonging to the prior owners under the seats. The car was not waxed. The facility is clean and comfortable and the staff attentive and friendly. I would buy here again.

I've always had good service at AutoNation Toyota. The staff are both friendly and efficient and the facilities are comfortable and clean. I do think, however, that the next oil change/service is incorrect on my windshield sticker. Just had the 10k routine maintenance done and the window sticker says the next appointment is at 20k. This cannot be correct as Toyota recommends every 5 thousand miles. It should be set for 15k.

nice experience service people outstanding Matt takes good care of all our needs Bob Allen sales person is there to help as needed

They did I a good job. Matt treated me very fairly

Informative. Good service from David. Will return.

Thanks to Matt Keller for providing exceptional and professional service. Thanks to the techs

Ms. Dixson who sold us the car was wonderful, but the service manager lied to us about the rear differential going out. My mechanic told me that Autonation had tried to hide the problem. Totally not impressed. The owner of the dealership did resolve the issue with me, but if I weren?t an attorney myself I am not sure how this would have gone. Two levels of management tried to bully before the manager of the dealership made this right. I have had good experiences with this dealership before buying newer vehicles than this last experience. This dealership needs IMHO a new service manager. If you are buying new here your probably OK. Older vehicles not so much...

The service was good, but I wasn?t happy with the expensive bill. I just wonder if I could had it done cheaper, somewhere else.

Called twice and talked to two separate sales people about a used car they'd listed online. Yes, it's available! Come on down, can you be here at such and such a time? We went down later that day and nobody could find the car. One salesperson didn't even bother to check their records ---- walked us around the lot for 15 minutes looking for the car (it was green, and he points out a black version and says, are you sure that's not it, a lot of times THEY DON'T GET THE INFO IN THE LISTING CORRECT. Finally a salesperson says I don't know who you spoke with but the car is over at the renovation facility. His "apology" for the confusion was that there are "so many sales people on staff that not everyone knows everything" ---- sounds like a management issue to me (is what I thought). Okay, so we go over with him and look --- listed nine days earlier and that car was filthy inside and out! We asked the sales person what does it mean that it's going through renovation? His rude answer was, "I don't know, I'm just a salesman, I don't make the processes." So that car didn't work for us --- it was a 2013 Escape. We said, thanks but it's just not right for what we need because it's too small. The salesman who said he'd been there for 15 years, acted clueless, never listened to us when we explained our needs and seemed like he really didn't care (but proceeded to show us a MINI VAN which was not even something we were interested in at all) --- total waste of time and pretty much what i expect from a "car salesman" --- thanks for upholding the cliche.

Jimmy is awesome! My fiance and I got out of our car and started browsing at the RAV4's out in the front. Jimmy came out and said hello to us and never pressured us. He listened to us, answered our questions and we bought the car!! Thank you so much Jimmy, for your great service. We will be back when we purchase our next car. The whole facility and staff were awesome. Five stars for sure and I HIGHLY recommend Jimmy. Thanks!

The service department is excellent, and Jeff Crane is a very good coordinator. The whole experience was very good

Great people great service waiting time was great clean dealership

A trust worthy dealership but if your educated and can make the case you can save a couple g's. If i was uneducated I would still buy at AutoNation Toyota. Know your trade value, their is wiggle room if you make the case and prove it. Know warranty cost you don't have to pay full freight more wiggle room on new cars. The longer a car sits on lot the price goes down. See how long the car has been there. Maybe its close to a price reduction. If you order a car you will get what you want but not the price break necessarily. I didn't get the color I wanted but saved some cash. The 4 runner is a awesome reliable vehicle but I would make some changes on newer models. Like a 6 speed overdrive for long hwy trips. locking Diff and A Trac in any drive mode. Auto start in TRD Off Road. Looking forward to long life of this vehicle to pass on to grandkids. Thanks Autonation satisfied customer. 2nd car. love them both.

This was the quickest I’ll change that i have experienced so far. Thank you.

had our rav4 serviced. The department and the agents should have a 10 star rating. Outstanding service.

Everyone was exceptional, I usually hate service departments but these guys are awesome. From the tech Jason, to the writer David, up to Parnell, all top notch! Way to go.

Great place to buy and have your vehicle maintained after you drive it off the lot.

My car was serviced on time and was ready when they said it would

My visits to Toyota Spokane Valley have been very pleasant with David Merkle. I am having work done that was recommended at the 100,000 mile check up. Each time I go in, I feel like I', their only customer. Thanks for your great service!

Went for oil change, repair airbag sensor. Able to schedule dent repair and car detailing at same time. Ordered floor mats and got discount. All under an hour!

Second of my prepaid Oil Change and Inspections went fine. This is the second time that the Van was not looked over by the office staff that interact with us after vehicle returned from the shop. This time the drivers floor mat is black greasy. If somebody just looked at the van before giving us back the keys they might see/correct issues so we are not surprised when we get in. The time before this the hood prop was lying on the passenger floor??? did they break it? did they think we would not notice?

I love Autonation. We buy all our Toyota’s from them. Yesterday we went in for our annual service on one of our cars, and that is never an unpleasant experience. Everyone at Autonation is so wonderful and helpful, and our vehicles are in great condition!! Thank you Autonation!!!

Need a better method of informing customers of repair process and estimated wait time. We waited half a day in the customer waiting area to finally be told it was a fuel cap sensor problem . Others came and went while we were there but no one came out to give us a status or talk to us...if we'd known it was going to be half the entire day, we could have arranged to leave and come back.

Mazz provided an excellent sales experience for Jeff and I! As a Toyota fanatic he knew a lot about Toyotas and gave us insight on our own Toyota purchase! The no haggle pricing policy really took a lot of pressure out of the purchase and at the same time the dealership gave us more than fair value for our trade in so we still had the good deal feels when we left. And Jeromy has to be the most pleasant finance manager to ever deal with :-) Thanks for the 4Runner guys!!!

Needed an oil change as we were traveling. Auto Nation in Spokane, fit us in, and great job getting the work done quickly! Thank you!

I noticed a loud clunk when accelerating - when I took it into the dealership, we found that I had unlatched the seat and not secured it back in place - the guys laughed but I was treated extremely well and left with a smile and no charge for their time. This is a great group of service writers and mechanics so will start bringing my vehicle here for service.

We have always been treated fairly and with respect at the service area. this has been a great car and always recommend this business.

We have received consistently honest and helpful service from these folks. We appreciate that their employees know what customer service means!

Service writer was great and kept me informed.

Love working with Bob Allen , auto nations always does a great job

Time for my van's 65,000 mile checkup so I made an appointment with AutoNation Toyota Spokane Valley. The service rep, David Merkle, was new to me and he was awesome! Everything checked out, van is in perfect shape and I was on my way!!

Was in for 65,000 mile checkup. Service rep was new to me (David Merkle) but he did an absolutely awesome job. Everything was checked out and services performed and I was on my way!!

Excellent service and decent price! Will certainly recommend this to ppl who want to get a car.

Service writer was great, the guy who did the service forgot to rotate my tires but the writer double checked to make sure I didn't get charged for it and gave me a follow up call.

Auto Nation serviced my RAV4 and provided a complete, accurate inspection of my vehicle.

From the time I entered the AutoNation Toyota Spokane Valley dealership until I drove away in my new car, I was treated like a King by absolutely everyone that I came into contact with. A very special shout out to James Brown for making our appointment the absolute best it could have been! James is very experienced, knowledgeable, courteous, friendly, funny and really loves his job. I am very happy with my purchase and I highly recommend AutoNation Toyota Spokane Valley for your next wonderful auto purchase experience! Thank you James Brown, Jeremy and staff at AutoNation Toyota Spokane Valley!

Great customer service! Didn?t try to over sell! Quality work!

had great service and very friendly