I was very pleased with the work done on my 2022 Highlander. Even better, the work was done in less time than originally anticipated.

Jamie was helpful in guiding me through the process of new car maintenance and checkups.

Really helpful staff very responsive!

Friendly service, work was well done, and waiting area was comfortable. The only reason I took off one star was because it was near impossible to call and make an appointment. No one answered for many weeks, and when they finally did I was hung up on, I believe by accident. I would recommend hiring a secretary! Otherwise they do great work!

I love my 2021 Lexus 300 NX. I paid a lot of money to have a clear hood protector on the hood to protect from rock chips. I was very disappointed that the few rock chips that were already on the hood were not fixed before putting the protective film on the hood. Had I known there were already chips there, I wouldn’t have wasted the money, my time and travel expenses.

I recently bought a used Toyota Corolla from the AutoNation Toyota dealership. My overall experience was good, the staff was kind and helpful (not pushy at all), and I'm totally in love with the car itself. If you're looking for a used or new car, I would recommend at least stopping by and looking at AutoNation Toyota.

Vadim is very easy to work with. I highly recommend him. One thing I would recommend is to have a place where you can process all the information presented so you can make informed decisions without the feeling of being rushed. Still I recommend this dealership and I would go back for future purchases.

We recently brought our Dodge Durango back for our first service since purchasing here. the entire procedure was simple from scheduling to quick signing in on our arrival. Service personnel was friendly and helpful both on the phone and at arrival. The waiting area is the most comfortable I've ever experienced, with several very comfortable seating areas, coffee and hot chocolate, and snacks available if desired. Our service contract included 6 oil and filter services, and the included inspection showed nothing else needed attention. Great experience.

Great service for my Highlander. DAVID M. is the best!

Had my car serviced . Jamie was the person I worked with. My wait was a little longer than expected. Jamie did let me know that they were getting a late start. Waiting room was nice and they had some treats and coffee. Chairs could use a head rest.

Fast, friendly people. With the experience that you want to work on your Toyota !

I was greeted quickly and associate was very friendly and informative.

great service

Me atendieron muy bien tenían lo que ando buscando incluso me buscaron mi financiamiento 100% lo recomendaría

One of the better dealership experiences the salesman was helpful and not pushy. The finance/final paperwork guy was the typical experience. They worked with me a little which in this market was pretty good. Way better then experiences I've had at other dealerships in the area. Would buy a car here again.

For the first time since 2007 I got out of your business with just an oil change! I was beginning to think some of the issues were unnecessary.

Always kind, respectful and quick to help. They take a good care of your needs and look to only help.

The salesman was not pushy but knowledgeable and friendly. They worked with me on price a little which in this market is pretty impressive to me. The finance/final paperwork guy was the typical experience there. And they were very helpful when I didn't bring my checkbook for the downpayment and even drove to my house 20 minutes away after the purchase was finalized to have me write the downpayment check so I didn't have to drive back to the dealership the next morning.

Additional dealer mark up of $5000 on the Toyota 4 Runner Pro. And interest rates around 7%. Not the dealership for me.

Took my car for the 80k service. Had a coupon for free windshield wipers. Autonation usually has coupons on their website. Wait was a little long but their waiting area is well staffed with comfy chairs, coffee, water and snacks. I only service my vehicle at Autonation Toyota. I trust them completely.

Autonation Toyota in the Spokane Valley is the best dealership that I?ve ever been to. They?re always friendly, helpful, knowledgeable, agreeable, and kind.

Had vehicle towed in for a fuel system issue, service department was able to work my vehicle in to their schedule. Troubleshot issue and had parts on order within 12 hours of receiving vehicle. Estimated two days to repair, but only took one day, exceptional service, and true concern.

In 2014 I purchased an Avalon at Parker Toyota in Couer d' Alene. When the service contract was completed I decided to try a dealership closer to home - Autonation in the Spokane Valley. Since then Autonation has become "my Toyota place," where I know my Avalon will get the tender loving care it deserves. Not only do I have every confidence in the professionals there to provide my car with great service, but I am grateful for the warm courtesy and care I receive from the staff. They take the time and invest the effort to make me feel like my business is appreciated. The ongoing superior service I received from Autonation over the years led to the purchase of my beautiful blue Tacoma a little over a year ago. The staff made the buying process easy and stress free, and I would highly recommend Autonation to anyone seeking a pleasant experience in purchasing a vehicle. I have a 1994 Toyota pickup with 265,000 miles on it that is the best, most reliable vehicle I've ever owned in 47 years of driving. Why would I ever part with it? With quality like that, why would I ever invest in any other make of vehicle than Toyota? And with the professional, personalized service I consistently receive from Autonation in the Spokane Valley, why would I go anywhere else to have my vehicles serviced? And when the time comes to upgrade or add a vehicle, why would I go anywhere else? Thank you, Autonation. I appreciate the high standard you set, and the way in which your staff consistently maintains that standard.

Fast, friendly, reasonable pricing , and they picked me up in their shuttle.

AS usual Matt Keller is right there to set up an appointment and answer any questions that I have and willing to adapt to any changes. I needed to have some lights changed and a few other things in addition to oil change. Preventive maintenance is always what we both strive for. Jeff Zimmerman and the crew in the garage keep my RAV-4 happy. Who could ask for anything more. Always glad to walk in the door, visit, drink coffee and kick back.

Nice clean building, attendant was nice, however I noticed they’re just salesmen you come in for something and they have a handful of others. I just bought my daughter a used car and paid them for a total inspection in Sept. around2k but got everything they could find done. Now here I am 4 months later the belts cracking, it’s 180$ part(s) and labor I figure parts meaning more then one must be doing the pulley too, nope almost 200$ for that 30$ belt. I asked him why he said part(s) if it’s the belt. My bad paid it but I’ve changed a lot of belts they probably laugh all the way to the bank on me today and the poor guy paying for his cabin and air filters. My advice look for smaller mechanic with less overhead.

I had some unfortunate trouble with a car I purchased. Even with the circumstances they were able to help me and take care of me. I’m so grateful for the team that had help me out. Matt and Drake were amazing. I really appreciated them would 100% come back here:)

Jamie and AutoNation was quick, efficient and delightful.

My experience with Auto Nation service was exceptional! They kept me informed if the entire process and got the work done faster than expected!

I bought my car during the supply chain issue. The salesperson kept me informed about progress in obtaining my car so I didn't have to wonder. Its been almost a year now and that car is great. Runs so smooth and quiet. The gas mileage is outstanding even in winter with the snow and running the heat full out. Everyone I dealt with has been great so far. I had to get my windshield replaced luckily I bought the extra protection insurance so it didn't cost me a thing. My recent service experience was fast, friendly and easy to schedule.

My RAV-4 30,000 mile service revealed no problems. I liked that they did not insist my slightly dusty air filters needed replacement, a savings of money and less in the landfill. The staff there was polite and professional. I always feel confident with their service. Added benefit was 5G internet and a buffet of prepackaged snacks and drinks (coffee, tea, sodas, water) while I waited in their comfortable lounge area.

Appointment scheduling was a breeze and my service was efficient. Will continue scheduling maintenance for the vehicle I purchased at Toyota Autonation. David was very informative and had great customer service skills.

Pleasant visit. Service advisor was knowledgeable and efficient. Service took about 2 hours longer than quoted at drop off, otherwise, happy with my service visit.

Complex repair that had to be diagnosed and they did a good job as fast as possible given that we had to wait for parts

I don't recommend any Auto Nation dealership. Go somewhere else. There are way better dealerships.

Bought a RAV4 for my daughter. Customer service person very helpful. What can you say. Went there to buy a car

Friendly service for my tire rotation. They were polite, expeditious and helpful. Thank you Spokane Toyota!

Don’t buy here. They add fees above the advertised price

I was happy with my service, I was early and they got me in early and out in a timely manner. Great first impression.

Me and my wife have had incredibly bad experiences at other dealerships. Our time purchasing here has been absolutely incredible. James brown our salesman was the model of honesty and integrity. Took the time to make sure we were absolutely satisfied with our purchase. The finance manager Adam took the time to fully explain every part of the process and made sure we were comfortable and understood everything. If I could rate them 6 stars I would.

Jamie my service writer was excellent! She was friendly and personable.

Wonderful service. They were able to get me in the same day I called, checked for an oil leak, did an oil change, confirmed that I did NOT need new breaks like someplace else tried to say I did, changed the cabin filter and I got a great deal on 4 new tires with balancing and a much needed alignment. They kept me updated every step of the way and were very considerate and my cabin filter was even less than the estimate for it.

Need a new or used car? Head over to Toyota AutoNation and ask for Kelsey Powell. She listened to us and went above and beyond to find a car that met our needs. Thanks for being GREAT!

Kelsey Powell was a great resource for me as a new resident to Spokane. I got a great deal and she made it all happen! Ask for Kelsey if you are new to town or if are looking into buying a vehicle!

Kelsi was great. She made the experience enjoyable

Conner M. was amazing and got me i to exactly the car I wanted at the price i needed!!! Quick and painless!!!!!

Just had the best experience at Toyota AutoNation Spokane Valley. Kelsey was phenomenal! She was super friendly, honest, and knowledgeable without being pushy. She went out of her way to answer all our questions. We will definitely be back!

Kelsey Powell is who you want to see for your new car needs! She was awesome, professional and really took care of us! Best experience I’ve had in a long time.

Staff was super helpful and communicated very well. We had one minor hiccup, but they worked to correct it immediately and I left satisfied.

Buying a car can be a grueling journey, however, with Kelsey Powell from Toyota AutoNation in your back pocket, the journey can be enjoyable. My wife and I set out on December 29th to see what was available with regard to the RAV4 and Highlander. Our first stop was Findlay Downtown Toyota Spokane. We were immediately greeted by a salesman who made us feel less than welcome and seemed to care less about selling a car and more about telling us about what was unavailable. In his defense, there were no new Rav4s or Highlanders on the lot but we just had basic questions, many of which were left answered with 'Cars are not available. This is how it is' (implying, just deal with it). I quickly got frustrated and told my wife (under my breath) we should leave and check out other dealers in the area. He must have heard me because he immediately said 'All dealers have the same problem. If you go to AutoNation it will be no different.' Luckily we chose to ignore him and ventured over to Toyota AutoNation. We arrived at AutoNation and were promptly greeted with a warm smile and a knowledgeable saleswoman. Let me introduce you to Kelsey Powell. She listened to us and went above and beyond to find a car that met our needs. It was our lucky day, AutoNation just received a shipment of Rav4s. Kelsey went over the different models and explained in detail the features of each one, however, we were still wanting to see the Highlander, but there were none available. Kelsey checked neighboring lots for used ones and even went as far as checking with her co-workers to see if anyone had one we could view. Unfortunately, she was unable to locate a Highlander so we started asking about other vehicle makes and opened our search to used cars. To our surprise, her knowledge of other car manufacturers was extensive and she directed us to cars similar to the Rav4 and Highlander, but at the end of it all, we were gravitating toward the Rav4. While it only seemed like a couple of hours, we found ourselves working with Kelsey for upwards of 4 hours. All along the way, she was patient and promptly answered all questions we threw at her. If she did not know the answer she made sure to look it up or engage with those that could. We had no intention of purchasing a vehicle on this day, however, Kelsey's positive attitude and helpfulness made us feel comfortable and unpressured. We ultimately found ourselves purchasing a new TRD Rav4. My wife and I want to give a huge shout-out to Kelsey and thank her for being honest and going above and beyond. She is an absolute asset and we highly recommend her.

Serge Chekulayev made buying our car so easy and enjoyable. I highly recommend working with him at autonation.

Very efficient! happy with my new rav

Everyone was nice and helpful!

Fast and easy service done right the first time!

I took my car in for an oil change and anything that it might need. They called to let me know my tail light was out & would I like it replaced. No other items were being pushed on me, which I appreciate. Have been going to Autonation Toyota Spokane for over 7 years and always had a great experience. My service advisor was Matt Keller

The routine service notification email and online scheduling was very efficient! The checking process and kindness of staff upon arrival and while I waited was fantastic! Matthew K. Was so kind and the entire experience was very nice.

Kylee is Amazing allowed me to ask questions with out rushing us. Very pleased w her customer service

Needed a key replacement. They tried to be helpful but couldn't solve the problem. Rescheduled for another day.

Good experience. Not a long wait time.

Very easy buying process. Wayne was my salesman and he was very helpful.

I looked on Valley Toyota website, saw a car I was interested in right price nice vehicle. Walked in and was immediately helped by Wayne. The car was there, we went out for a test drive and I purchased the car in a very timely manner. Nice sales staff for sure.

Jeremy did a great job getting me what I wanted. I was on the fence about whether I should choose Hyundai or Toyota, but he brought me to my senses and helped me get a 2023 Rav4. I couldn't be happier, thank you!

Kylee is an absolute SUPERSTAR!!! We came in last month unsure of our options but knowing what we wanted. She was patient and thorough and she definitely knows her stuff when it comes to the products. She kept her eye out for a good vehicle for us and kept us in the loop. Thank you Kylee!!!!!!!

Kylee, gave us the hands down best experience buying a vehicle. So easy going, fun and knowledgeable, she’s truly a boss B!! She got our family a safe reliable, perfect fit!! Toyota 4Runner and we are so excited. What a perfect Christmas gift!!! Thank you so much Kylee!!!

Drake Johnson did a great job. He kept us updated on our vehicle status and was very easy to work with. I would definitely recommend him to others.

This was my first time at this Toyota Auto Nation service location. I was scheduled within 2 days compared to Wenatchee or Puyallup where they’re both scheduled out 2-3 weeks. There was no wait time to check my car in however, there was substantial wait time waiting for my car to be serviced that could’ve been because I had a couple extra procedures done. We’ll see next time when it’s just an oil change. They have a very large nice waiting room with numerous choices of coffee, tea coco & water plus in a couple snack choices for kids. Neither Wenatchee or Puyallup Toyota could compare with. They honored both of my coupons saving me over $150. I would’ve given five stars if I hadn’t had to wait for 2 1/2 hours or at least been given an estimate of how long my service would take.

Service department was friendly, helpful and quick.

Beyond awesome service! My car was repaired in a timely manner and David Merkel provided exceptional customer service! Thank you Spokane Valkey Auto Nation, Toyota?

Nice, clean, cozy waiting area. Good customer service. Knowledgeable personal. This is the place I would recommend if you are looking to buy or to service your vehicle. Like Toyota in general too. My 2016 Tundra is very dependable and powerful. However, I am still waiting for a diesel Tundra, like many other people out there.

I am a new owner of a Ford escape titanium, and I just love this car. All that was listed on the sale was accurate.

Fast, efficient, service done well

The staff at Autonation Toyota Spokane Valley was very helpful and courteous when I ended up having to change my appointment several times.. When I finally made it in Jamie was great and got me in and out in record time.

Good customer service. Just got my second vehicle from them and the buying experience has always been great. The service department has always been a hit and miss experience for me.

AutoNation did the 75000 mile maintenance and oil change on our RAV. They were quick and efficient and got us out more quickly than promised. They honored a coupon that allowed us to afford replacing the brake fluid as well. Thank you, AutoNation!

I needed airbags replace due to a recall. Appleway Toyota was able to schedule and complete the job quickly. Staff was informative and professional. Thank you for keeping me safe.

To be fair, we’ve only been able to car shop in the weekends, but we experienced several dealers ranging from kind but distracted to completely disinterested—that is, until we went to AutoNation Toyota and met Serge. We walked in on Friday night an hour to close, and Serge took the time to go through every option that met our criteria and explain features, supply, cost, everything. Then he went out of his way to take us to two other AutoNation dealerships to look at cars and test drive one even though it meant staying late. We found one we loved and agreed to meet back first thing Saturday morning to proceed with the sale. Serge arrived at work ten minutes before we even expected him with a smile on his face, eager to help. He walked us through the entire process and made sure we were completely satisfied with our purchase. We also worked some with one of the managers, Matthew I believe, and the finance director, Jason. Both were polite, funny, and adept at explaining everything and patient with our questions. I’m super thankful that we had the opportunity to work with Serge, who was not only knowledgeable and patient but also quite hilarious. We love our new car. Thank you, AutoNation Toyota!

To be fair, we’ve only been able to car shop in the weekends, but we experienced several dealers ranging from kind but distracted to completely disinterested—that is, until we went to AutoNation Toyota and met Serge. We walked in on Friday night an hour to close, and Serge took the time to go through every option that met our criteria and explain features, supply, cost, everything. Then he went out of his way to take us to two other AutoNation dealerships to look at cars and test drive one even though it meant staying late. We found one we loved and agreed to meet back first thing Saturday morning to proceed with the sale. Serge arrived at work ten minutes before we even expected him with a smile on his face, eager to help. He walked us through the entire process and made sure we were completely satisfied with our purchase. We also worked some with one of the managers, Matthew I believe, and the finance director, Jason. Both were polite, funny, and adept at explaining everything and patient with our questions. I’m super thankful that we had the opportunity to work with Serge, who was not only knowledgeable and patient but also quite hilarious. We love our new car. Thank you, AutoNation Toyota!

no now knew what they were doing or saying. The service techs didnt know features of my Rav !

Wonderful experience. Informed me of the details during the whole process. Jamie called me to let me know what was happening and kept me in the loop. I’d go back again!

Great ppl to work with.

Very courteous staff and ease of scheduling . Right on scheduled time.

Reliably quick and efficient

They've always taken great care of our rigs.

Kelsey P. Is a great asset to the Auto Nation Toyota team! She greeted me with a smile as soon as I walked through the door and made sure to help others as they came in. Her service was friendly and she completed all tasks as quickly as she possibly could. She brought me beverages while I waited and helped me with several other things along the way! I would recommend you deal with Kelsey Powell or any of the other friendly faces at Auto Nation Toyota

AutoNation Toyota of Spokane is the best. Our service tech, Jamie Burns, is the grear! Honest and very knowledgeable!

Thank you Kylee for your excellent service at AutoNation Toyota dealership! It was a pleasure work with you in purchasing our new Sienna!

Had a great experience with the online team, in person sales, and service. We just bought a highlander and the process was quick and easy.

The folks at the Toyota service center are always professional and helpful, as well as friendly.

David the service advisor assisted my girlfriend with her Toyota Prius service and me with my tacoma. My needs and expectations were met. He was really nice, professional, and had good energy. Good experience overall. We will definitely be returning for future services.

Kylee and John were so helpful. Kylee went above and beyond to keep me in the loop to help me secure my rav4 hybrid! ♥️

Kelsey Powell was amazing and so helpful!

Great customer service/help from David Merkle (sp) at the service counter twice. He greets people warmly, is ready to be of help, even when it's very busy. Good service and communication in regard to the vehicle as well, satisfied.

These guys did an excellent job of taking care of my mechanical needs in a very timely manner.

Great service and timeliness of having my 4 Runner back on the road! My Toyota dealer closest to me couldn't get me in for several weeks and my 4 Runner had an issue that needed to be looked at asap. I was told to bring it that day and they would have it back to me within 48 hrs and they did! I'll be back to AutoNation Toyota in the furture!

Mike Mozzarella helped us find our car and I couldn't have asked for better service. He was kind, fast, and very helpful. I definitely suggest asking if he's available

matt is great and gets me in and out fast.

Kylee Geissler made buying a car a pleasant experience. She is very knowledgeable and asks the right questions to help you make an informed decision.

Jamie was very professional to work with from the time the appointment was made to picking up the Rav4. Received follow up call about what services were performed.

Wayne was extremely friendly and knowledgeable. He helped find a car that perfectly fit my needs and budget.

Kelsey was wonderful! She was so personable and helpful, I can’t imaginable anyone doing better at answering all my questions and working with me at finding a car! I certainly would recommend her asking for her to help you at Auto Nation Toyota when shopping for a car. Thank You Kelsey !!

Quick, easy and upfront pricing.

I took my truck in for routine maintenance and asked to have a blinker repaired. The blinker was related to a computer cluster that needed to be ordered and shipped in. I was later notified that since it was ordered I wouldn't be able to drive my vehicle until it arrived so I was given a rental vehicle. What went from routine maintenance turned into four months of not having my truck while I waited for the part to be delivered and installed.

the Toyota dealer were a pleasure to work with. very helpful and worked thier magic.

Mazz was an incredible salesmen with a great sense of humor! Very personable and truly made my whole buying experience one too remember! Thanks a million to both Mazz and my awesome financial director! Mr Bailey went over everything in great detail to make sure I understood exactly what I was signing, which is very important in my book! Thank you both and I look forward to doing business again!

My husband and I were very happy with the service we got from everyone at Auto Nation. We were especially impressed with Shay Reed. He did such a great job getting us what we wanted in a timely fashion. He was honest and personable. It made our experience such a pleasure. We appreciate all of those that helped us and we highly recommend you. Thank you so much. Terry and Jaye Smith

I took my vehicle to Auto-Nation Toyota in Spokane Valley, had a great experience, dropped my car off the night before, got text message updates. The next morning got more text updates and then a photo of my car letting me know the work was completed. It was a very easy process and appreciated the updates.

Kylee was able to find the perfect vehicle for our family and we couldn’t be more thankful! Not only did she make the transition from trading to buying go smoothly, she truly thad our best interest at hand. She is patient, kind, and overall hard working. I Would highly recommend her to anyone looking for a new vehicle. I know our family will continue to use her for any purchases in the future. She did an outstanding job.

Jordyn was great and went above and beyond for us. She made the whole process of buying a vehicle easy and painless.

Was well taken care of by Kelsey. Great job.

Great person and great communication, we went there and we received a 5 stars attention.

I bought a GMC Sierra 3500 Duramax from AutoNation. It was an excellent experience from beginning to end. I was treated very well by all of the sales team. The transaction was one of the best I've ever had, quick and painless. Kelsey was my sales associate. She did an amazing job selling me my new truck. Kelsey was very kind, personable and pleasant to work with. I highly recommend Kelsey and the staff of Autonation for your next vehicle purchase.

Great service, easy to schedule!

Super easy process and loved my sales rep. Thank you for making the auto-purchase smooth and stress-free!

The sales staff is always super nice. I haven’t purchased yet, but always have a pleasant experience when I stop in no matter who I work with.

Had a great sales experience. Couldn't recommend them more. Jordyn showed me a rav4 hybrid.

Bought a new 2022 Tundra Kelsey and John were absolutely amazing and with Matt’s assistance they made the truck buying experience pain free and low pressure. We will be returning for our future vehicle needs.

Bought a Corolla from Jordyn, and had a great experience. Mike did my paper work, and together they made it the fastest and easiest car buying experience I’ve had. I left with no questions unanswered. Will be calling Jordyn when I’m ready for my next Toyota. 10/10 recommend shopping and servicing here

This is where I always bring my fiancé’s vehicle for service and they always take great care of me. I would highly recommend.

Kelsey did an amazing job helping us with giving us good news on a Toyota tundra that was on the Lott. Instantly fun not pushy and was open and made the sale relaxing, which you don’t get ever when your usually in a dealership. John the financing manager was also very helpful and even helpful with the outside world advices and not just money talk. Matt the sales manager was awesome as well worked out numbers and greeted us very friendly. He checked in on us a lot and all together it was a lovely experience.

Jordyn was super helpfull in trying to make sure my needs were met and answered all the questions I had.

Had a few hiccups getting my Land Cruiser in and repaired, but in the end Matt got me squared away and back on the road. Would recommend Toyota owners use AutoNation Toyota for any service needs.

My husband and I worked with Joel when trading in our Highlander and he was kind, professional, and courteous. We were able to come to an agreement on price and we walked away very satisfied with the service we received at Autonation Toyota and would definitely return in the future.

Thanks Mazz for making my First Toyota experience amazing

Quick and easy maintenance.

Very nice people who care about what the customer thinks. Very relaxed atmosphere to wait around for any work you are doing and the nice folks came around to ask if they could get me anything. Now that is service with a smile. I highly recommend Auto Nation Spokane Valley.

Jamie is my go-to service advisor. She’s the best and helps me out with any questions I have. Gets me in and out in a timely manner! See her if you need to schedule a service appointment!

Just bought my 3rd car from this dealership. They gave me a fair price for my trade in. Love my new 2023 Ridgeline.

Sometimes car shopping can be a hassle, but not here! We worked with Josh and everything was smooth from the beginning, we never felt pressured and we felt comfortable through the process. We even relaxed and watched football while they prepared paperwork. Actually we had interactions with several employees there and they were all amazing. Seemed like they all were having a good time even though they were at work, it was a pleasure to be around them for the few hours we were there. We love Hondas and we will be back someday. Thanks for showing us buying a car doesn’t have to feel awkward and be a hassle.

Great job

Always great service!

Brought my friend in to sell her car and was told the process would take about an hour. 3 1/2 hours later when I asked how much longer the process was going to take I was rudely told hovering wasn’t going to help. Well the 3 hours of sitting in my car wasn’t helping either. This was the second time I’ve witnessed this behavior at this dealership. I bought a car their one evening and it took over 6 hours. Absolutely no respect for your time.

Kylee was great she was very personable and friendly. Made spending my money enjoyable and I highly recommended asking for her when you come in.

Great communication, will use them again.

Shay was amazing!!! Best experience I’ve ever had at a dealership, if you’re looking to buy a car go here and ask for Shay!

I made a service apt. They were kind, friendly and quick. The shuttle back to the dealership was nice as well.

Shay was amazing!!! Best experience at a dealership I’ve ever had, if you’re looking to buy a car walk in and ask for Shay!!

Appreciate that my car was ready so quickly on a very busy day!

Had the best car shopping experience due to my OUTSTANDING sales rep Kelsey Powell! She was very informative and went above and beyond. Highly recommended stopping in to see her if your in the market for a new vehicle.

I have been very impressed with AutoNation Toyota in Spokane Valley. They have been very courteous and supper friendly. They have a clean and nice looking environment. The 2003 Honda CR-V was in excellent condition with relatively low miles and at a good price. They were willing to work with my family as my daughter was very hyper. They offered to help us out even after the purchase of the car. Over all, I'm very pleased with my purchase and their service.

Shay was amazing!!!!!!!…..

Shay was amazing!!!!!!!!!

I was surprised to learn that the price listed isn't negotiable. At first I didn't much like the fact that expectations were different than reality, but it made things really simple. Found a car, knew what I was willing to spend, if car is less than or equal buy car. If not tell them it's too much and move on. Makes the decision easier to make I think.

This is my second time using Autonation to purchase a vehicle. To be blunt the first time was awful - from the sales associate to the finance manager all terrible. This second time was a completely different story. My sales associate( Wayne)was knowledgeable, kind and very easy to work with. The finance manager(Jon) was wonderful. The whole process was seamless and stress free. Bonus is I got the exact car I wanted.

Good work and fair prices. Courteous and knowledgeable service advisors.

excellent and professional service

My financial advisor was AMAZING! I had a strict monthly budget for a new car and he was able to keep it within that budget. I have an amazing car with all the bells and whistles and I could be more happier 10/10 recommend

The original service advisor I was assigned is excessively overwhelmed causing him to be very rude and not helpful. After I voiced my displeasure with his attitude, another advisor stepped in and gave my the exceptional service I expect and was used to here.

I bought a GMC vehicle from Toyota and had some sensor issues that needed to be fixed but it wasn’t going to be covered under the warranty, the GM Bob at Toyota was able to accommodate me and get the part fixed. He was very understanding and I was very appreciative that he went above and beyond to do whatever it took to get the issue fixed so we could enjoy or newly purchased vehicle from them. Thank you Bob for your help! I highly recommend Toyota and their outstanding customer service.

Connor M. and the rest of the AutoNation team were awesome in helping us thru the process. Connor kept in touch thru the process but didn't make it feel like the typical car salesperson. I would recommend any of the AutoNation dealerships, especially if Connor works at it.

I bought a GMC vehicle from Toyota and had some sensor issues that needed to be fixed but it wasn’t going to be covered under the warranty, the GM Bob at Toyota was able to accommodate me and get the part fixed. He was very understanding and I was very appreciative that he went above and beyond to do whatever it took to get the issue fixed so we could enjoy or newly purchased vehicle from them. Thank you Bob for your help! I highly recommend Toyota and their outstanding customer service.

The service department employees are extremely polite and professional. I was told I'd be waiting at least 2 hours for my service, but was out in half that time! My car was clean and working great when they were finished!

Clean, professional and quick!

I received good service and the price was also good.

Great experience great friendly people and I will be bringing my vehicle back here on a regular basis from here on out!

Joel was great to work with.

I continue to come to this Totota Service Center in particular because of the quality service I've experienced here. Its easy to schedule an appointment, easy to ask questions and get answers, and David M., who's helped me the past couple of visits, is so friendly and pleasant to work with. I'm never made to feel like I'm an inconvenience, these people are good at what they do and care about quality work and an easy experience. Taking my car in for regular maintenance has never been a favorite thing to do, but I never mind coming here. Thank you!

service was fast and efficient.

We traded in our 2015 Fiat for a 2013 Jeep Wrangler, they were very helpful and knowledgeable as I have never done that before!!!!! Everyone there was great and they got us in and out quicker then I thought they would. I've recommended them to everyone I know looking for a new/used car!!! I was very impressed!!!!!

Even though I have really bad credit they still worked with me and are still working with me to make sure that i'm having the best experience. They have called a couple times to see how much i'm still liking my car. It is a really nice business to deal with. They are very nice and welcoming.

Jen Sweeney was awesome! I spoke to her about what I was looking for and called me right when she had it. I went in that same day and drove home with my new vehicle that night! Amazing service!

I've been working with 3 Toyota dealerships at the same time, and AutoNation really pulled through! Finding exactly what you want can be very hard with Toyota, but they did a fantastic job, and got my payments where I needed them. Thank you!!!

Nothing Bad To say you Got to Get Your Car or. PICK UP FIXED TO I GOT STICKER SHOCK HAVEN'T AT THE PRICES OF THE NEW AND USED CARS AND PICKUPS IN A LONG TIME EVERY THING IS TOO EXPENSIVE !!!!!!!

Showed up on time and was able to finished in under an hour. All staff was nice.

Conner and John were great and help make the process of buying a car pretty painless. Car was clean and in good shape

We took our car to the collision repair. Our service technician was super clear about the repairs and kept us informed weekly. When we took the car in we were aware of a battery charging problem. When the body repair was finished they took the car to the service department. It was determined that the lifetime battery I had purchased from them was bad. They replaced it and we were good to go. The body repairs look great. Thx

Incredibly professional, courteous, communication was excellent and very thorough. Jamie was so great to work with, I would highly recommend AutoNation Toyota service department.

The Service Manager let me bring my car in without an appointmennt, squeezed me in when they had time and charged me less than they quoted.

Great customer service and quality work at an affordable price. I only service my Prius V at Autonation Toyota Spokane Valley.

The best experience I've had to date with getting an oil change and routine maintenance. I've had this same car serviced in Portland and Austin and the Spokane team takes the cake for responsiveness.

I had a service tech that was pretty rude and everytime I go in, I feel like I'm not taken seriously because I'm a woman. I'm tired of it.

My husband Brandon and I had a great experience at auto nation toyota! We love our new highlander!!!

Worked overtime to make sure that everything was completed. Washed and filled up with fuel. Awesome.

My car service super visit was easy going and friendly. No pressure to do services when I couldn’t afford them. She kept me informed on the progress of my car. Also, she informed me what maintenance was needed for the future upkeep of my vehicle.

Shay and Adam were very helpful and accommodating with my car purchase.

Thanks for wasting my time

AutoNation Toyota was great with the car buying process. It was easy to look at cars they had for sale through their website and their staff were very helpful and honest. I never felt pressured to purchase a vehicle from them. I was weeks into searching for a car, when I saw the post for the car I eventually bought. It was a great price and in great condition. I took it for a test drive and they reserved it for purchase the next week as they hadn’t completed the inspection on it yet. Once they completed the inspection and replaced some worn parts, I was able to purchase and take home the car the next very day. James was my sales associate.

Oil change. Was all good.

We had a fantastic experience with Jeremy Garcia and the rest of the team at Auto Nation. Everyone is so kind and they do everything they can to get you into the car you want. I definitely recommend!

The staff is very friendly and always helpful. The clean waiting area is comfortable, child friendly and has many accommodations while waiting for your vehicle. AutoNation Toyota Spokane Valley is the only place I go to service my vehicles.

Great experience. Didn't feel pressured in buying a car.

I got an oil change, tire rotation, and free multi-point inspection. I had a great coupon that resulted in a very reasonable price. The service associate who worked with me was friendly and efficient. I had a good experience.

I love this place it?s number 1 service shay mark and Jason were amazing help with my purchase of Tacoma

I just purchased a new car from Kylee and Matthew. Great experience. Thank you.

very friendly and helpful

Kylee was extremely helpful and efficient when i was trying to figure out my options in obtaining a new vehicle. She was straight up and didnt feed me lines just for me to purchase a vehicle. I really appreciated her and drove off with a 2023 Toyota Camry.

Kylie G was professional, friendly and knowledgeable. The buying experience was great.

I worked with Drake to find my perfect Rav4 Hybrid. When it came in he was really helpful explaining all the new car features, even telling me I can call him anytime with questions. The car is great and I was happy to have the help finding exactly what I wanted.

Shay was absolutely helpful! I had no idea what to look for when I walked in, and Shay offered to help and he did his job well.

We had a great experience here. The buying process was quick and smooth - thanks to our sales person, Serge. He was honest with us about the car buying process and answered all of our questions.

Jamie was great and everything went just as she said it would!

I worked with Max, he was very patient and helpful! Definitely would recommend to someone looking for a vehicle.

highly recommend out of downtown and valley location, definitely valley. Great people work there we worked with Serge he was amazing, the car we wanted and ordered came in faster then we expected, I know some people before us waiting in line still at the other place. I am glad we took the chance completely different owners and way better service. highly recommend we left happy 😊 thank you

This place is a joke. We told them exactly what we wanted before we even got to the store. Then we pull up, tell them again at the store and during the test drive. We get all the way to signing and all of a sudden the payment is more and they are expecting a down payment even though it was expressed a half a dozen times we didn’t have a down payment. Only a trade in. Then the owner or GM has the audacity to say “sorry we misunderstood you”. Thank you for not wasting our time! Just a little advice, don’t tell people to contact you in regards to their visit and ask how things could have gone better if you have no intention of taking their call or calling them back. You leave that message to make it look like you care so other people reading reviews think you are taking steps to make things better. But again, you waste peoples time and don’t care about what they have to say.

we really wanted a Rav 4 went to downtown they told us there is a big line Noone knows when that could be. Glad we decided to come to the Valley location completely different place better owner and our needs were met. we were very excited to work with Serge and amazing rep 🙌 our friends still waiting for there car and they went to the other place months before us. We ordered the car and were happy to receive it before actual date. We were treated beyond fairly we left happy 😊 thank you

Very friendly people, nice comfortable waiting room with free drinks and snacks, but the maintenance took an hour longer than expected.

Stay was great every step of the way! I would have bought from him today if they had an 22 tacomas in stock.

I took my RAV4 in for an oil change. I was told it would be about 2 hours. I am happy to say they were finished in an hour fifteen and I was able to continue with my day. Check in was quick, service was timely & staff was friendly. Thanks Auto Nation Toyota Spokane Valley.

Shay and Adam were awesome to work with. They got me into the car I wanted with professionalism and integrity. I especially appreciate the time Shay took to set up some of the connectivity elements and to guide me through the complexities of new technology. Adam took the time explain options and benefits. Much appreciated guys!

Despite being shorthanded they completed my oil change on time and for a reasonable price. I’ll go back.

Shay Reed is a great salesman, I got the car I wanted in half the time. He kept me updated on everything. Most important to me when dealing with buying a car is truth, he was honest and forthright. I would highly recommend Shay at AutoNation.

We had an awesome experience at AutoNation Toyota in Spokane. I highly recommend Drake Johnson. He was polite, upfront, very knowledgeable about the car we were looking at. Thank you Drake!

Joel is the best. Give that man a raise or promote him.

The staff were friendly and knowledgeable, the only draw back was that it seemed to take quite a while to do just a tire rotation. I usually do them myself and generally know the time frame, but I've never had them done for me. Otherwise I was very pleased.

I've never had a bad experience at Auto Nation Toyota. They always confirm what is lined up in my appointment, make recommendations, and understand when I refer to my 2018 RAV4 as my baby !!!!!!! I am sorry that the guy that handled my appointment on 9/30 had to work on his birthday !!!!!!!!!!!!!

Efficient, friendly, clean, & thorough

Great experience. They were able to get the car we ordered in three weeks earlier than expected, and worked around our busy schedule to get it delivered. Easy and friendly process.

Wonderful experience!! From the first time we spoke on the phone to meeting at his desk Shay Reed was absolutely amazing to work with!!!! Made this new truck buying experience so easy!!

Loved working with Shay. My wife was very happy with the process.

Vadim was of great help his accuracy and attention to every detail I brought up was wonderful!If I buy any additional cars he is definitely the one I’m going to.Thank you for a wonderful experience!

Jamie was so helpful in getting us in quickly to evaluate and repair our hybrid Highlander! Great customer service, and had our car back on the road quickly.

Last Wednesday I found out that my gas tank had been punctured and was traveling from Billings to the Oregon Coast. I called Jamie in service telling her of my problem. I have to say from the start of my conversation with her, that she was all business and professional, understanding my situation and working with me to get a flight and transportation to the airport so i could get back to work in time. I left my truck there for the repairs adn flew back yesterday to pick it up. I have to say that she made it one of the best, if not the best service experiences i have had. Kudos to her for her professionalism and ability to make an unpleasant experience pleasant.

Every time I call them they're kind of rude why

Got me in and out really fast! Couldn't be more pleased with the service!

We have bought our last 3 vehicles here and always have had a good experience. Our sales person was very knowledgeable, and if he didn't know an answer, he'd find out. there was no pressure and kept late hours to finish up our sale on a Wed. night!

I own the Toyota Camry but my young adult daughter drives it… on 9/27 my daughter went in for a scheduled oil change and presented a coupon for a full synthetic oil change for $39.95 that I had forwarded to her from an email I received from Toyota. My daughter said the service representative was overall unpleasant and refused to take the coupon, he said it expired two days prior but in fact it was good until October 24th. My daughter didn’t want to argue with him and paid $100 for an oil change and tire rotation, when she could have saved at least $30 for someone like her on a fixed income. Terrible customer service!

I brought in my vehicle with a few issues related to my cabin air, brake squeals and wheel alignment. They have rectified all issues that they can and made a note of all the steps performed and to be performed in the future if the issues come up again. My car now feels a lot better and a lot smoother after the service. I haven’t seen this happen at 10k miles at other service locations. I would surely come back to autonation Toyota Spokane even though I live in Pullman! Just due to the level of experience and peace of mind I will have after service!

I recommend seeing Jamie. She was very helpful from her greeting me to making sure everything for my car was great. I went in to have my tires checked. There were 3 guys available 1 was busy, but he was the only one to acknowledge me besides Jamie. I felt like if it wasn't for her great customer service I would still be there waiting. You need to have more people like her. When I go in for my next appointment I'm going to make sure she is the gal to help me!!

I want to thank everyone that help me

Jamie is knowledgeable, patient with questions and informative! It was a pleasure working with her in the Service Department. I would recommend asking for her directly when scheduling.

I went in for sensor lights on and AWD not working. The estimate was on point, service impeccable and Mike who I worked with was excellent at communicating with me and getting my car back on the road.

I recently purchased a Rav4 from this place. The salesman, Shay, was friendly and got us through the process as quickly as possible. The only thing that kept my experience from being perfect, was the financial side of the purchase. I was very uncomfortable with the process as it was extremely different from any other transactions I have been involved with in the past. It went by fine, but I like to be informed about the process and which organizations and options I have.

I took my Buick to be serviced here and had a wonderful experience with Jamie. She helped me with all of my questions and was very professional. I don’t own a Toyota yet but I will continue to bring all of my vehicles here. 10 out of 10 would recommend!

Absolutely horrible customer service. Takes forever to get parts and parts department don't even have a parts guy. Have to walk all over the dealership to to get parts.

Proud owners of a new Toyota Tacoma. The experience was top notch. We were able to browse around on our own before an employee came out to assist. Corbin was our salesman and he did a great job, no pressure on anything even though we came in knowing what we wanted. Everything from test drive to final documents was super chill. Highly recommend this place if they’ve got something you want and Corbin is a good guy and will definitely take care of you.

Corbin is the one who helped us and he is so nice and very honest which is what I appreciated most about this whole experience. He Made the process super smooth and easy and now we are proud owners of a Toyota Tacoma.

my salesman James Brown was amazing no pressure no b******* gave me a great trade in my car didn't mark up their vehicles with extra dealer fees that I saw other car lots didn't give me the runaround I got a beautiful car that I'm in love with follow up was amazing kept emailing me making sure I didn't have any questions or issues love the service

Joel and drake helped my mom sell and buy a new car. She loves her new Mazda CX-5!

Enjoyable

Amazing customer service! Kylee is amazing!!! She went above and beyond for my husband and I! Recommend her to everyone! Mackey is awesome! What an awesome team :)))

Awesome service! Kylee is incredible!!! So smart, funny and professional! Mackey is also amazing! The process of buying a car was enjoyable!

Amazing customer service from Kylee! She made the car buying process smooth and fun! Mackey is awesome!

Best dealership and the service is amazing.

They have excellent customer service. I shopped online knew what I wanted to look at and no one tried to persuade me into anything different. I take my Toyota Camry out there for its routine maintenance, even though it is a long drive but it's worth it every time.

Overall, my experience was very good throughout our visit and service. Julie took great care of us while we waited, and was a pleasure to work with. However, two big disappointments when we got back to our Tundra. We’ve always had our vehicle washed at other Toyota dealerships, or at least offered after service. Not here. Spots from earlier rain still covered our truck. Secondly, service tech must have decided he/she knew better about how much air the tires should have. Since we were towing our travel trailer, I had to find an air station to refill properly. Would have been nice to have been told about deflating of tires at the time it was serviced.

Love my hybrid RAV4!

What an amazing experience. Autonation is the epitome of a great new age dealership

Shay was very friendly, made us feel comfortable and welcome🤙🏽🤙🏽

Jordan was so fantastic to work with! She answered all the questions I had and got me into a great new RAV4. I couldn't be happier with the sales department getting me in and out quickly. I will definitely recommend Jordan to all my family!

Best place to work best place to do business!

The crew at Toyota, Spokane Valley always do a great job. Matt Keller always gets me in and always knows what to do if I have a problem. Jeff Zimmerman and his crew do their magic and poof my 2013 RAV-4 is ready to go.

Great service so far .

Bob and John helped us get our fj cruiser and they were super nice! Very real people. It didn't feel like a sales pitch they just helped us get what we wanted. Very down to earth. My husband wanted a toyota hat and Bob literally offered the one off his head!

Jordyn was a very friendly and helpful associate!

Kylee was fantastic to work with! She made the process painless and easy!

Kylee made the whole process of selling my car smooth and painless! Communicated every detail throughout the whole process, set up the appointment quickly, and was ready for me when I got here! 10/10 would recommend working with her!

Did a KBB for my truck and choose the buy now option. Autonation Toyota called me right away. took my truck down to them and they bought from me at a fair price. painless and easy process, great customer service.

Thank you to Dave M who helped me thru a crazy mouse-in-the-AC situation. So supportive and understanding! Even when he wasn’t able to get me an appntmt on the day of our little emergency, he was able to provide a Plan B and Plan C in the meantime. So helpful! And when I was able to get seen for the mouse situation he was also helpful in figuring out what else I really needed for maintenance on my car so as to not get too spendy in one day. Thank you, thank you!

Worked with Kylee on upgrading my Toyota and would definitely recommend her. She knows her way around the sales floor and was super easy to chat with

We would like to thank the team at AutoNation Spokane for all of their hard work. They went above and beyond what is required to make sure we were taken care of. We highly recommend this dealership. Due to various personal preferences and circumstances, we bought and returned two vehicles within a weeks time. Obviously this is not normal, and wouldn’t usually be allowed at any dealership, but they were so understanding. Every person we worked with was great, helpful, and didn’t pressure us in any way. We would be happy to work with this dealership again, and would recommend them to anyone!

Thank you! My experience with AutoNation was professional.

Jamie was an amazing service rep. She provided clear options, costs and expectations that were easy to understand. The waiting room in this facility is HUGE. Plenty of room to watch TV or separate from others if you have to work remotely. Very comfortable, clean and quiet. The is the best Toyota dealership, service area and waiting room I've visited and I've had Toyotas for over 20 years all across the country. Keep up the great work!

I bought a Rav4 new, two years ago. I am 79 and do not drive much. I had it serviced 6 weeks ago and was told they were not going to change the orginal oil because I did not have 5,000 miles yet told me to bring it back when I reach 5,000 My son took it down a few weeks later, they changed the oil but charged me $82 I called and explained that the last visit they gave me a written free 5,000 oil change. Two weeks have pasted and still do not have my refund. they told me 5-7 business days. I only live about 6 miles from the dealership in Spkane Valley. What takes so long?

Called to inquire about a vehicle today since mine was totaled in an accident and I need something asap! The gentlemen I spoke to had the nastiest attitude. He didn’t want to confirm whether a vehicle was available or not. Then proceeded to talk about cars being marked up way over MSRP but wouldn’t disclose any amounts or make an attempt to help me find a car on the lot or incoming. When I inquired about another model of vehicle he questioned how I could be interested in both a 4 runner (gas guzzler) and RAV 4 hybrid? I don’t know dude. How about I need a car and I’ve got 60k to spend????? He offered a used car on the lot even though I specifically said I’m looking for a new one. I think he just wanted to hear himself talk. He hung up the phone with a smirky “bye bye”. Go to BMW, Audi or Lexus. For 60k get yourself a real luxury car and real customer service. Wouldn’t go here if they offered me a a bullet proof engine for free.

Timely informative professional

Faster realizable service

I got a recall for my Venza, AutoNation was excellent with communication, timeliness of the fix and very through.

All the research I did led me everywhere else. When I should just have gone to Auto Nation. Kacey provided amazing service and helped us find places to get things for our new truck

Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). After sweating me for hours they called back and benevolently offered to come up $3k (still $5k less than what they had already told me the deal would be). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it.

Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it.

These guys made the car buying experience so easy and straight forward. Our salesman Shay was awesome. We called and spoke to him on the phone before we went out to see what Toyota Tacomas that had on the lot in the 45k range. When we got there he had the keys ready and had a tacoma and tundra out front for us to look at. It was nice to have options and not feel pressured my the salesman. He asked us what we needed the truck for so we told him. Shay made the purchase so easy with no pressure. We where in and out in three hours driving our Toyota Tacoma home. I would recommend our salesman Shay to anyone that wants a good honest salesman that won’t try to pressure you into something you really don’t want just to get a sale. He listen to our needs and made it happen. Thanks Shay!!!!

Wasted my time. Put a deposit down on a vehicle scheduled to arrive in a week. Agreed on a price for my trade in. Due to shipping delays the vehicle arrived a month late. They set an appointment for my wife and me to sign in the evening only when we came in, after sitting for 2 hours, they had to send us home because they couldn't complete the paperwork. Following day they let me know that they now want to give me $8,000 less than their "certified offer" from the prior month on my trade ($14,000 less than the KBB trade in value in "good" condition). Felt like a complete bait and switch. Absolute waste of both my wife's and my time. We have bought from LHM (now findlay) and Parker Toyota in the past and would highly recommend not dealing with Autonation if you can avoid it. Patrick

Went to this dealership looking for information on the Sienna. The lady helping us had no clue about the cars. It was a horrible experience. She didn’t want to spend any time with us and was rude. We won’t be coming back. I’ve also put review on Facebook.

we recently bought our new jeep wrangler sport from Autonation Toyota, they were so kind and so patient as I have never bought a vehicle from a dealership before!!!! The process took less time then I was expecting AND they got me a great deal on financing and my interest was WAY less then I was expecting!!!!!! I would absolutely recommend them, they're AMAZING!!!!!!!!!!!!!

Very professional through and through, as I expected. Even in this “full MSRP” market, though, I would like to have been “thrown a bone” just to bring a friendly and loyalty aura—something merciful to treat that festering itch that we just paid full price to the business end of the deal. So maybe a discount or gift card on an accessory purchase would have been appropriate.

Great service! Staff was friendly and got things done in a a timely fashion! Truck will be serviced here for the duration of ownership.

I purchased a brand new Highlander from AutoNation Toyota in Spokane Valley last Fall and would definitely recommend them. All the employees were helpful and courteous.

60,000 mile service. Smooth AM drop off and ready by noon. Great customer service! Picked up my rig and went home and got my mail. Received a Toyota coupon in the mail the SAME day as my service. Toyota was closed for the evening, so I went in the next day and requested the 25% off coupon be honored, as a 60,000 mile service is not cheap. I received the discount, and I will be returning for future service at Autonation Toyota Spokane Valley. Thank you! Lori

Mike was helpful and informative when he serviced my car.

I've had my car serviced here several times.

Great

Salesman MAZZ was great. No pressure and easy process. Found the truck that worked for me. Smooth finance process as well. You may have to wait for the right car.

Great service Dept.. thanks for always taking good care of my trucks …

Corbin was my salesman, I told him what I wanted for a truck as far as options go, he found me a truck pretty quickly. The team at AutoNation was honest, they answered all my questions, and were very professional. There were no hidden surprises or gimmicks. Corbin helped me setup my phone and Toyota App with the truck and I had a good understanding of how it worked when I drove it off the lot. Love the truck and will go back for any future car purchases.

Multiple selection of used Tundra’s. Given recent shortage they have trucks and easy shopping experience. Sales people friendly and no pressure. Toyota quality is great.

Since when do professional sales individuals, who work for a huge company like AutoNation, wear yoga pants with a polo shirt when meeting customers who are interested in test driving and looking to buy a vehicle? Also, the car we reserved to test drive, you had no idea it sold the day before…just be honest and work to fix the situation…

Very simple and straight forward. they were very helpful

Bought a 4Runner despite the sales staff. It felt as though I had to make them sell me the truck because they wouldn’t respond. Then they lied and evaded the truth, and did not follow their word. When my truck finally arrived, I didn’t receive a greeting or asked about the 2+ hour drive to the dealership. The only person who did not act as though it was an inconvenience to sell to me was the finance guy. We will not be returning.

Friendly and professional staff, I had a very pleasurable time buying my vehicle here

Always great service on my Tacoma

I'm a first time Toyota owner, and since buying my 4 Runner to having it serviced, I wish I had owned one sooner! Love 💗 AutoNation Toyota, always excellent service!

I bought a really nice used car there. They were really helpful. Special thanks to Bob Miller.

I appreciated the opportunity for a free inspection of my RAV4.

Made an appt for 8 am. A miscommunication about When the car would be ready messed my day up quite badly.... but the work was done. Add: took it for an oil change 1 yr later. They stripped a lug nut and the stud. Needed 5 days to repair. The. Charged me for the labor. Wow…

Mike Workman helped me out by getting me into a vehicle I was happy with, with a small down payment and rebuilt credit. Thank you so much!!!

They are more than willing to sell you a car but come time to buy it back they sing a different tune. I bought one a year ago and considered changing cars. talked to them about it and was offered 7000 less than I paid. No way!

Do not attempt to purchase a vehicle here. It’s really to bad they are the only Toyota dealership in the valley. Went downtown and had the professional honest experience we were hoping for. Oh and by the way calling the general manager does less than their in person customer service. Came in prequalified ,walked out with nothing. Toyotas rock, auto nation not so much. Save your time.

We ordered a Tundra which took some time. Throughout the process our Salesman Bob Allen, kept us fully informed of the progress. At delivery day, the service was outstanding. We were very pleased with the trade in value we received and felt that the dealership was an ally. Mike the finance person was great to work with, fully explaining options and answering questions. We truly appreciated the experience!

I am not pleased with the overall service to include the financing portion of my purchase. I went to my local credit union and got pre approved for a vehicle and I went to spokane to just have my current car evaluated for trade in. I drove 3.5 hrs on a saturday and the dealer once they decided my trade value, would not hold this car until i could get back to my banker just 2 days later to complete the approval process. Only after the dealer exhausted all their options to get financing and failed they then would hold the car until noon on monday. This should of never happened, I realize there are protocals but really?? I still had to take the numbers for the car back to MY financer and get the approval in less then 30 minutes.

Used car managers bearing and communications style sucks for a customer based sales business. Asked him what the best deal he could give me, got a look on his face like I was I wasting his time and said have you seen our website? No haggle price and we don't negotiate and we have found that if customers walk out the majority come back in a few days Crappy attitude and communications. Go to another dealer and avoid these clowns. PS Shae the actual salesman was good to go

I highly recommend go see shay at an Toyota he will help you find what you are looking for at a reasonable price no b.s

These guys do a great job! Not only are they pleasant to work with but they work hard to get you the best deal possible

We bought a RAV4 from Autonation, and we had to wait a few hours for it to be ready which was not the dealer's fault. Jordyn was our salesperson and when it still wasn't ready at 3:30 pm she offered us a ride home. The young man who drove us home was wonderful and kind. Jordan delivered our car to us a little while later and she was so kind and caring. Cole took wonderful care of us as we went through the paperwork process. We have only dealt with Autonation for years and the service we received this past week cemented our loyalty to this dealership and their fantastic staff. Can't say enough about them.

Ya, I’m pretty sure your better off going anywhere else. I went in to have brakes installed (which I had already purchased), a/c repaired, a battery drawdown problem, and all fluids replaced. Was told a/c was repaired, brakes installed, fluids drained and replaced, and needed an alternator. Price for alternator was 1k, so I ordered one myself for $250. No fluids were replaced & a/c died 5 miles after leaving. $750 labor for brake installation pretty much. Go fk yourself AutoNation Toyota service people. I do like your sales side tho who sold me the 4Runner…they were pretty awesome

My wife and I were looking for a used AWD Bmw X3 and saw one online that fit the bill. We reached out and Serge reserved the car and set up a test drive for us while we drove over. The X3 turned out to be just what we were looking for and Serge and his team made the buying and trade-in process smooth and easy. We would like to thank Serge and his team for the A+ assistance, and we are very much enjoying the car.

They quoted us one thing and the bill was nearly $800 more. It also took 5 more days than expected. They said they gave a us discount…not sure that happened. But the car is working as it should and we didn’t have a choice of bringing it anywhere else, so I guess it was worth it.

Amazing service every time! Won’t take my Toyota anywhere else!

Awesome service! Would recommend.

Gary helped me find my new car. I told him exactly what I wanted and he was able to locate a few options and we test drove a couple ending with my 2014 Subaru Forester.

great experience-in and out very quickly.

Jess and Adam were fantastic! They made my experience absolutely no stress and easy. They were fun and professional and I would recommend them to anyone!

Communicated well. Amazing customer service. My car was ready when they said it would be ready.

David took awesome care of me and then Jason went above and beyond to help with some extra services that I was asking for. Everyone was extra kind and helpful and made my experience better than I had hoped for!

Could not be happier with our experience at AutoNation! We had been looking for a 4Runner for months and couldn’t get ahold of anything. Happened across my absolute dream Runner on their website and sent in an inquiry. Ryan called me back and we set an appointment to come and talk about the vehicle. It was still on the way over here, so we put a deposit down and (not so patiently) waited for it to come. It came MUCH quicker than expected! We got it for a great price and were so excited about the extras included that we didn’t expect. The whole process was so painless and we would absolute bring our business here again!! Thank you, AutoNation for making this dream a reality!

I told the salesman what I was looking for. He went above and beyond to find the perfect vehicle for me. He worked with me every step of the way. I’m so no eye pleased with my vehicle.

Willing to work quickly to get the job done.

Had many maintenance things done plus repairs on my 1992 Toyota truck. I had to wait for some parts to shipped from Baltimore. David kept me updated for the entire time my truck was in for the repairs. I was very happy with the service he provided.

Had general maintenance completed yesterday. My appointment was messed up due to a glitch in the online booking system. However, they were quick to correct the issue and get me in right away. They even finished early! Pleasant experience, as usual. Staff is very friendly and attentive. Will keep returning.

Corbin was extremely knowledgeable and very responsive. He and Ryan worked absolute miracles and got us into the Rav4 Hybrid we wanted in record time! Every staff member we worked with was personable, friendly, and helpful. Adam also made sure we got the very best rate and made the process easy and surprisingly fun!

Sergey was very helpful, nice and down to earth when talking to him about what I was looking for and the interest I had with the Camry. He was very easy going and we also shared some laughs. Definitely recommend asking for him if you’re looking for a new or pre-owned car!

My oil change was yesterday everything was timely and the experience was great. I am happy I get to keep coming here in the future.

Great experience but my C43 AMG. Got a great price on my trade in and answered all my questions. Only thing that kept from a 5 star was the fact that I only got one key. They could have procured a second key when they only received one from the previous owner.

The service was excellent. Matt was quick and efficient.

No pressure sales. Honest talk. Transparent through the whole deal and most importantly they were very kind to my 90 year old Mom who was with me when I purchased the car! Conner was the best Salesperson and a delightful energetic young man to work with!

This is the best car dealership I've ever been to. I just bought a car here and am very satisfied. All customer service is perfect and professional. I will definitely recommend to my friends and relatives to come here to buy a car.

Easy purchase, easy to deal with the trade in. Meg was very helpful and her follow up calls prior to the purchase were not over the top, and very low pressure. Like my new rig, and would definitely recommend or go back myself.

I have bought 3 cars now at Autonation and every car I have bought has been great! From the sales process to the upkeep and care of the car it’s been such a positive experience! The service department is always ready to make sure the car is well taken care of and maintenance is top of the line! I highly recommend Toyota Autonatio!!

the people that work there. they are ways great, especially Matt. I bought my Scion there and it is the best car that I have ever had. clean, easy to maintain, economical--just what I needed.

best car buying experience i have ever had

Our salesman was wonderful! The finance department was great! The trade in area was rude and a complete A**. I would recommend selling your car out right and not go thru with the trade in department.

My experience with Toyota in the Valley was a great one. They were super friendly and helpful with picking out my car. They made the process as painless as can be, and even took a card as half payment. Some dealers won’t do that. Thank You for your services! 🙏👌

My experience with AutoNation was amazing! Wayne R. and the entire team went above and beyond. They gave me more for my trade than I was expecting and the whole process was so quick! I'll definitely be back! :)

I was sold my car not buying. Salesman was rude from the beginning. I was told that Toyota of Spokane Valley would offer more and it wasn?t even considered in the beginning nor was it explained. I was an interpreter between my bank and the dealership on something I didn?t fully understand until the last 30 minutes of an 3 + hour ordeal. Something my bank has worked with many dealerships was not even considered and I was left to figure out a situation with my bank.

they are courteous and fairly quick. it all takes time but they try to stay on schedule. have been using them for years.

Excellent service, the sales person Ryan S. was very knowledgeable and worked the numbers to my satisfaction, I recommend it completely. Love my car.

Wonderful service, pleasant staff, clean environment!

Everything was as expected and advertised online the price of the vehicle and value of my trade in were spot on and the process was quick and easy

AutoNation did Great Job servicing my vehicle and fixing the whistle in the window seal.

Easy process, great sales team! I will be back!!

Very helpful. I have always had a good experience with all of the employees in the service department. This is the only place I will take my Highlander for regular maintenance service.

Maegen took care of Us and really showed everything about the car! We enjoyed working with her and will be back again. Nice facility and super location right here in the valley

Rude salesman bob treated me like garbage over a few questions about legal paperwork. They did not honor their instant offer and tried to lowball me by over $3k. Waste of time.

Poor business habits. Company teaches its service writers and techs to only care about the bottom line 💵.

I wanted a certified used car so I wouldn't have to worry about anything. My tires needed replacing soon, according to their own charts, yet they still certified them. I slipped and slid in the rain, and was really worried about my safety in the snow. I put a call and an email in to the used car sales manager in mid November. I received no response. We've spent over $30,000 in the last three years with Autonation, and they didn't have the courtesy to respond. I will not be shopping with them again.

Larry h Miller is consistently cheaper by thousands of dollars and much better customer experience!! Review: Consistently rude and disrespectful behavior. Came in bought some parts and ask a quote for installation. The service guy who I spoke to (on far left, next to parts counter), never looked at me. Said the installation will cost $150 and they can’t do it until 1-2 months later, even tho i said it will take only 10 mins and they aren’t working on any cars at the moment. He said it not his problem and he doesn’t care, and will cost $150 even if it takes 5 mins. Furthermore, it took me a whole 2 hours to get my parts. The wait was ridiculously long, especially with only 1 person working at the parts counter. However, A big shoutout to The guy at the parts department. He was super nice and helpful. The only positive thing with my whole experience here. Been a customer here for years, and introduced many friends and family here. I am baffled at how they treat their customers. With the consistent rude and poor customer service, I am moving to Larry h Miller. Never recommending or buying from autonation again. Ultimately I had to went to Larry H Miller and Titan Truck, and even tho they had a full schedule, they fit me in. Both places also did it free of charge for me. Which I didn’t expect, but was extremely grateful for!

I convinced my sister to see if they wanted to buy her late husband truck she had lost to cancer recently back in sept. they did..I wished I never picked this place. here it is November ..bank received money truck on lot for sale but she has not received anything. She called and the salesman said not his problem. to call back and talked to the manager she has left calls but no return call I myself contacted this place through Facebook is this a way to treat a customer? very upset

November 10th I came to the service with my sequoia and asked to check my car as oil flows under the rear wheel . Checked. I sat there almost three hours and said there no problems that I came up with although everything is covered with oil.well. I think it’s possible, in the garage puddle of oil and everything is fine with the car. Now I have schedule the service again for December 4 because in the garage the oil puddle is already new. I want many to hear about this and explain to me how this happens?????

We utilized this location because it’s convenient to where we live, but after years of poor customer service I think I hit my limit today. My wife has come in for her appointments and sat for over 30 mins because no one would help her and then when she questioned not being helped she was made to feel like it was her fault because they don’t have staff. Today I was misgendered twice because neither person would actually look at me before speaking. I have written to the customer service manager and got no response in the past. Today, this was the last straw. The name Toyota should be ashamed to be linked to this location.

Vehicle was not clean and certainly not sanitized as it said on the invoice. Asked him to check for a slow leak on a tire thinking this would be cursory, but said it would cost $20. Many employees were not wearing masks the whole time. Was there for an hour and a half, an estimated wait time should be automatic information given to those who choose to wait. And recommendations for further service were also not on the invoice. Overall the worst experience I have ever had getting my car serviced

While my Prius was being serviced I thought to take a look at a new Prius for all the new safety features. Worked with a salesman, Serge, and went through the typical “have to check with the sales manager”. Received a low-ball trade value but the real number would be worked out upon delivery as there were no new Pruis’ on the lot. They had one that was scheduled for delivery in one to two weeks that we liked, so put a deposit down on that. Didn’t hear from Serge for 10 days and called him. “Oh, sorry, meant to call you, we sold the car you had a deposit on to somebody else.” What a bunch of BS. From the other reviews looks like they make a habit of unfulfilled promises. Don’t trust them!

Good service and friendly people.

Great experience buying a Rav from Meg and the AutoNation Toyota Spokane team. The financing process, as expected, is a bit slow - but besides that it was a great experience!

Payed to have tires rotated and they never did ! They gave me the run around to get a refund and wouldn’t refund me either Very disappointed! Been going there for years …..

salesmen were great venza is wonderful thank you

First salesman took me out on a test drive in the vehicle I liked. Came back to the dealership and started working on numbers , while this is happening another takes my vehicle out for a test drive, walks around checking body for any damages and checks the tires. Tells me nice car, clean and great tires. I was told what they were going to give me for my trade in by the salesman that was working with me. He says I was also getting extra because of the low miles on my trade in, plus $2500 for a tax credit in my trade. I looked up on kbb prior to coming to the dealership and knew what trade in value was for my car. Salesman also told me that he would also be able to give me the $1000 customer loyalty due to the amount of prior vehicles I have purchased at automation, also Toyota factory rebate of $750 . So starts the back and forth wheeling and dealing to come to an agreed payment for the vehicle I was purchasing. That all being agreed upon, I leave because the vehicle I wanted to purchase was not delivered to the dealership yet. Days later I receive a call from a different sale person telling me they are giving me $14,500 for my trade in and if the $750 rebate from the factory was available once the car is delivered I would get that also. Nothing about the customer loyalty, tax credit or the extra for the low mileage on my trade. I received a call from her a couple of days later that my vehicle was delivered and an appointment was set up for the test drive, financing and delivery of the car to me. While in the financing office I ask where the tax credit was on the paperwork, I was told he would show me after we get the paperwork done, that never happened. Also no customer loyalty or extra for low mileage. I decided a couple of days after purchasing the vehicle I would call Toyota customer service regarding these issues, they send an email to the dealership and the female salesperson that took over for the original salesman’s calls me. She is rude and tells me they never promised me anything other then the $750 rebate, which was from the factory not the dealership and they have all the paperwork from my first visit with the salesman that was helping me. I told her I know what was promised me and also had a family member with me the whole time who also witnessed what was told to me. I hang up on her. She emails me a piece of paperwork that I have never seen or signed. She stated that she has all the paperwork and everything I signed. I never saw this! The salesperson tells me that Casey couldn’t have made these promises to me, he knows better than that and that she trained him. I had a previous issue with another new car I had purchased from there several years ago and should of learned from that purchase but thought thing had changed at AutoNation! I was wrong and will never purchase from them again! I

Great experience! I worked with Ryan to get the car, he was amazing. I also worked with John in Finance, other then he is the one that takes all your money lol, he was great as well!

Great after sale service. Had an issue with air conditioning and it was fixed during the day. They give full guarantee for the work they do and there is no hassle if you have to go back in case of a repeat issue

We love the Auto Service Department. They have have kept our car running like a top. Great Company and would give it a triple A rating!

Customer service was excellent. David was very knowledgeable and able to explain what was being done and why. I recommend their service to anyone.

Today I walked in and was welcomed by shaylon Reed. He was soo professional, kind and conversant with his job. He explained several options and I finally got my dream car. Thank you soo much Shaylon you do your job best 👍

Everybody was professional had the answers to the questions I had. Looking to update my vehicle, was a little disappointed in the stock on hand.

my service appointment was scheduled, promptly done when I arrived. I was treated professionally and friendly. I waited in their waiting area which was set up for social distancing and very comfortable.

The lobby is very clean and comfortable. Everyone I dealt with was friendly and efficient.

At check up for my Corolla 2015, confusion occurred over whether to replace cabin filter. When the car was returned to me there was a filter on my passenger seat. I called to ask what was up, but no clarity. Thanks for courtesy valet pick up and drop off! Lemons for filter snafu which I now need to check on which entails taking glove compartment out. Anna Vamvakias

Great service, polite and helpful. Quick to respond

My experience with AutoNation was amazing. They went out of their way to get me into the exact car I wanted.

very pleased the service was quick and with a smile.

I was at the other Toyota dealer in town and was not treated well when I had to bring my car in for servicing so I switched to autonation and what a difference! So I ended up buying a new car from James! What a guy he is and was very knowledgeable, personable, and funny! For once it was enjoyable to buy a car. Thank you you guys! Your the best!

It was a very pleasant process. The only thing that would have made it better was to have someone spend more time going over all the details of my car. There are still things I haven't set up or used and probably would if I knew how to do it.

Overall excellent for customer service, repair quality and facilities.

The customer service was excellent. Serge was knowledgeable and eager to set us up with our new truck. The financing was easy and faster than other dealers that I have worked with. We are happy with our new Tundra, and will be back when we are looking for another new vehicle.

My sales person was very patient, kind, helpful and efficient. The young man who prepared the necessary forms was also very kind and efficient.

Do not buy your vehicle or get it serviced at Autonation Toyota in the Spokane Valley! They are deceitful in the way that they handle things and do not even take the time to respond to a customer's problems or concerns. They will sell you a vehicle under false pretenses, and then turn around and hit you with a bill to get service items done that should have already been completed. We bought the extended warranty on our $46,000 vehicle, and regret it after our experience. It had 35,700 miles on it. We had a service light pop up not 5 days after our purchase. We called with a little concern, we haven't driven it but 5 DAYS! Set up a service time and got it in a week later. Needs an oil change, and 4 other items totaling over $1000, all routine things that should have been done at 30,000 miles. I call to speak to the service manager. He proceeds to tell me that we probably didn't need an oil change, but whoops, he can't do anything about that. So just pay for and eat an oil change, sorry. He then gives me a bunch of info on how it was out of Texas and that is why it was never taken care of, but there is nothing anyone there could do for me right then. They proceeded to pass me to someone who doesn't care about returning calls or emails. Getting ahold of someone that can help is virtually impossible. I was given the run around by multiple employees and finally given a contact that "should" be able to help. Mike Mitchell, used car manager, will not return any communication that I have put forth. It is unfortunate that this is how Autonation does business. Do not shop Autonation Toyota in Spokane Valley, or any Autonations for that matter.

good service, friendly techs, nice facility

Great Customer service! Awesome shuttle driver!!!! I’ll be back😊

Always great service. Friendly and knowledgeable staff

Excellent experience. Very professional customer care from drive-up to departure. My service representative, David, was extremely helpful in guiding me through decision-making for what services were best at this time/mileage ans saving me money.

Exceptional customer service. Attention to details. Great experience each time.

Jeff provided great customer service. Finished in timely manner.

We purchased a 2021 Camry. I only had 1200 miles on it. I noticed the back driver side bumper was hanging out about 1/4 inch. There is a bracket that a screw is screwed into on the inside of the rear fender well that holds the bumper on. A cheap phony, plastic bracket is the only thing holding the bumper on secure. Now it is broken. Mike Royce, the service manager, told me that someone bumped into my bumper and broke it. There is not a mark on the bumper anywhere. He said it doesn't take much to do it. Shame on Toyota for making such a phony piece of crap. And shame on them for not stepping up and fixing my car. Who's to say it wasn't like that when I got the car new. It also tells me that I am not the first person that this has happened to. He had his response right out of the gate. He knew it has happened before. We work very hard for our money and to purchase such a piece of crap is very disappointing. Is this what Toyota has become? We have been very loyal Toyota owners. Our 1998 Toyota Camry just gave it up this spring with over 400,000 miles on it. That was when they built good, reliable cars. Now I am ashamed to say that I own a Toyota. My husband was going to buy a new Toyota pickup, but that won't be happening. Step up Toyota and fix my car. And fix that phony, crappy plastic bracket on these cars. Once a proud Toyota owner, not anymore, Beverly Bower

Great service and customer service! Never had any issues going in.

Good. Had to wait a little bit longer than usual.

Love the gal I worked with (Meg Trevino) she is amazing. I would recommend her to anyone.

My wife has been "shopping" for a new car for a couple of months, but absolutely hates going to the dealerships to "haggle" with the sales people. When she finally settled on a couple of different makes/models, I convinced her the best way to make her choice is to get in one and drive it.......and that is how we met Wayne. He was very knowledgeable about the car, answered all her questions, let her take it for a test drive and the fact there was no pressure to buy, was what made the sale in the end. Wayne has followed up with us a couple of times to make sure things are going well and to see if we had any questions. All in all a very positive experience and my wife loves her new car!

The staff in service department was very professional and courteous A salesman helped me set up my phone on my RAV4 and was very helpful and professional. I wish I would have written his name down to give him the credit he deserves. However the wind noise with my RAV4 still has not been addressed. I was told fir the second time from two different dealerships that the wind noise due to high winds and could not be fixed because it was a bad design when the small windows were added. that is not a good explanation so I insisted to talk to a sales manager who then had service manager Parnell talk to me. I told him that bad design is not an acceptable explanation and the customer should not have to pay for bad designs. Parnell suggested that he would call someone in Portland and would get back to me. Parnell did call me back and said it is a problem with the side windows and improper seals. They have not come up with a resolution yet and would keep me posted. I have had my RAV4 fifteen months and appears that Toyota knows about this problem not just in my vehicle a resolution should be developed sooner not later. The wind noise is excessive and should not be treated as not a problem. I waited a long time to get the 2020 and is very heartbreaking to have this problem and be treated like it is no big deal. It is a big deal. My GF that has a 2018 RAV4 noticed it right away and said she would not be able to keep this vehicle because of the noise. Her 2018 RAV4 is very quiet. Still waiting for a resolution.

David at customer service was kind, efficient and thourough

Good service and helpfulness from the staff.

Always great service!!! From the service agents to the service manager. Everyone is always friendly & honest.

Great service! Had to have my car towed in because it wouldn?t start. They figured out the problem which was a key issue not a car issue. Took car of reprogramming my key and done. Very professional. I also had a couple of keys programmed here a few months back and they were the cheapest place in town!

Competent and timely; reasonable pricing.

They have you fill out a trade in online send you a contract for $6000 then get you there and beat you up over every detail included in the online report. But won?t budge a bit in the smoking car with ripped interior and broken bumper. Then keep you ur 3kids and cat there 6 hours.

As usual, great service and repairs and/or maintenance.

Easiest and fastest vehicle purchase/lease that I have ever had! Got exactly what I wanted within my price range! Thank you to Mike Maz who was great and everyone else who helped to make it happen!! Absolutely love my new truck!! ❤️❤️❤️

AutoNation Toyota is hands down amazing. I will be buying another car from them in the future. They gave me exactly what they quotes me. No hides fee's or trying to push anything extras or specials. From my first conversation with Micaela to my sales man Mazz to financing with Mike. Everyone was amazing. Big thanks you to Wayne Reid for the test drive and answering any and all questions. Thank you Autonation for my amazing Kia Optima.

I feel I get great service at Spokane Valley Toyota Autonation and can rely on my vehicle being maintained at highest level. I believe they have placed safety first.

I was disappointed to find out only when I arrived home and looked at the bill that the rear wiper replacement that I explicitly requested to be done when making the appointment and when arriving at the dealership was not performed. Also a bit disappointed that the 30,000 mile maintenance (oil change, tire rotation, filter change) plus replacement of a tire sensor took over 2 hours. My expectation was about 75 to 90 minutes.

Was looking for a truck, and was greeted real fast, took some test drives and found a truck that I was looking for. The process was easy and fast. Customer service was the best, they are friendly and take the time and go above to help you.

Service done, took much longer than anticipated. If I had known it was going to take that long I would have had the shuttle take me home immediately. David was very professional.

Didn't xxxxxxxx me the whole time, straight to the point. Had bad credit, they still followed through for me with a reliable, dependable car.

I went in for a simple tire rotation. They told me it would take 30-60 minutes. After 1 1/2 hours, I went to ask how much longer. They said it's almost done should be out soon so I could finish the paperwork to hurry things along. First...I am told my tires are almost ready for replacement, but guess what...they are having a tire sale. The dealership was trying to get the customers in front of me to buy tires too. And I only have 37000 miles on 60000 mile tires. Hmm...I don't believe you Auto Nation. Second, they tell me the tires didn't need to be rotated, so they didn't do anything on the car. By the time I got out of there, it was almost 2 hours and they didn't even do anything...except try to sell me tires that I didn't need. AutoNation will never get my money again. Larry H. Miller Toyota...you have gained another customer.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

Where do I start from the time I walked in till the time my car was done and David came and got me. I couldn't have asked for more respect or a better treatment! He even got a sales person to go over things I didn't know about my 2019 Rav four. So Ryan the sales person there at AutoNation was terrific also. I can't thank you all enough for making my first experience there one of the best experiences I've ever had at a dealership. My name is Joyce. My appointment was at 3:30 March 19.

It appears this dealership (Auto Nation) assigns customers to a specific Service Advisors based on their last name. I sat there for 10 minutes while the Service Advisor I was assigned to helped three other customers, while four (4) other Service Advisors were not helping anybody! They need a system where ANY Service Advisor can help ANY customer at ANY time. Why do three customers have to wait in line behind one person when there are four other Advisors ready to work? Makes no sense. Literally, they put the customer at the END OF THE LINE!

Overall positive experience. Mike was helpful and honest. Saved me some money for now.

Mike in service couldn’t have been nicer or more helpful. The dealership has a gem of an employee in Mike. The guys I met in the shop were also friendly and helpful.

Short and simple, Per Mark Mitchell the Sales Manger at AutoNation Toyota Spokane Valley, he states that they don’t do business with USAA. So we walked out. Warning to all military if you finance through USAA

The appointment went very smooth, I was greeted in the first two minutes and my truck was in the shop within five minutes. They did a very thorough job on the truck and had it completed very wuickly. Thanks

The service manager, Parnell, was professional and helpful. The service technician, Jason, was very knowledgeable and did a great job!

After totaling my last Tacoma, you guys stepped up and helped a lot. Even got me a rental until we got me into another Tacoma. I'll never go anywhere else. Kaitlyn is the best too, very helpful and understanding. Thanks to everyone.

I've seen Matt numerous times since 2006 , when we bought our first car from Appleway. He's always pleasant and let me know if there was recommended service on the vehicles.

Shay Reed, Mike Mackey, Bob Bittinger and Matt Dutton all did a good job of helping me get my new Camry at a price I can afford. I had a bit of a hiccup in the financing process but Bob made it right. That's our second Toyota purchase from AutoNation.

Shout out to Meg Trevino for providing my wife and I a stellar buying experience! She is an awesome sales professional, one who is very accommodating and knowledgeable. I highly recommend requesting her if you're in the market for a new/used vehicle. In regards to the overall trade-in experience with AutoNation Toyota, it was comfortable and transparent. Definitely received a top dollar trade appraisal for our 2018 KIA Optima EX and the protection plan offered is top notch! I will continue my business here for maintenance and future purchases.

Problems starting. New battery replaced under warranty and 36 month warranty for new battery. Finished way before expected. Easy in, easy out. Thanks.

Some of the most friendly people to work with, very informative and very accommodating

Needed to have a recall done on my Toyota Corolla, and the letter from Toyota says you will get a loaner car for the time you car is in the shop. So I called 2 different dealers in the Spokane Area. The one located in Downtown Spokane says they don't do loaner cars for this recall, so when I called Toyota, they directed me to AutoNation Toyota SV. When I called Michael (one of the service managers) said that Toyota does pay for a loaner car while car is being taken car of this recall issue. Appt was scheduled, I arrived on time and after paperwork was taken to the rental company to get a car. The whole experience was quick and the recall was fixed within 4 hours. I would recommend AutoNation for your cars service needs they were great to work with............

Jeff did an excellent job of stating what repairs would be needed the price as well as kept me informed through out the time I was waiting as to the status of the vehicle. He even ensured that all of the items that I had shared about the vehicle were checked out. Will ask to work with Jeff again!

It wasnt very detailed with the used truck that we bought. We just thought that everything was okay since it's already in the market. But we foumd some problems. The day after we brought home the truck. We have had call and they took it to get checked but the truck was been in and out and for the third time.

I took my 2018 Camry in for 3 recall notices that had to be addressed. The people at the counter were very professional and took car of me eighth away. My car was ready sooner than I expected. The only complaint I have is, after working on my fuel pump, my car smelled of gasoline. I had to park it outside my garage and leave the garage door open all day to air it out.

When our Prius wouldn't start, we jumped it and took it into AutoNation and Mike checked it in and in a couple of hours had diagnosed the problem and had it ready for us to pick up. Great service for a minor emergency. Would definitely recommend the professional team in the AutoNation service department.

I had great service for the recall on my 4Runner and for tire rotation. I have always had my auto work done at Appleway Toyota. There customers service and work they do has always been too notch.

My experience was great! Matt kept me informed about what was needed to be done and how long it would take.

Jeff was friendly and courteous when he helped me.

I bought a used car at an auto nation, the car had a cracked windshield which would be ordered and replaced and I would be called as soon as it came in. After a month I called the dealership to find out if it was in yet, the person I talked to said she would find out and call me back, she never did call me back so I called back the next day and talked to the same person she said that it was her day off and she was in to take care of a few things and finding out about my windshield was one of them and would have the person from the body shop call me, again no one called me back. I called back the third day and asked to speak to a manager so I could find out about my windshield and tell him about my experience he assured me he would find out and call me back, again no one calls me back. The next day I go there in person and ask to talk to a manager tell him about my experience he said he would have someone get on it right away, I waited over an hour and no one came to talk to me, I finally had to ask someone how long I needed to wait, then I was giving the phone number for the collision center and I talked to Dave who set me up for an appointment for the next day. There seems to be a problem with follow-through and communication at this site, I've bought two other vehicles here and never had this kind of problem before, I hope this is not the new standard.

Our salesman was good. I think the process of buying our car was very lengthy! In the past when we were buying a car we were offered something to eat and or drink but nothing was offered. I was very disappointed that the floor mats were not in the car and when I called they said we had to pay more for the mats!!! I do love my new car!

Excellent as usual. Personnel in the service department were cordial, courteous and knowledgeable.

I have taken my car in for oil change a few times during covid, and felt really unsafe there at the valley Toyota. Both times there were two gentlemen employees in the service center who either didn’t wear mask over nose or had just a flimsy visor on. No attempt to have sanitized pens. Most of customers coming in where in high risk category. This shows a total disregard for their customers well being!.

we always get considerate, helpful, friendly service.

My wife and I traded in our 2010 Toyota Sienna for a 2019 certified pre-owned Toyota Sienna. Ryan, our salesman, was friendly, courteous, knowledgeable and accommodating. This is the main vehicle for our family of six, and the only vehicle we own that can fit all of us. Ryan worked around our schedule of picking up and dropping off kids from school and sports and made the buying process much less stressful than it could have been. Within the first week of owning our new to us Sienna, we found some issues like a seatbelt not working and the key fobs not being fully programmed. Ryan made us a service appointment that worked around our schedule. When we got to our appointment, it was discovered that the seatbelt had broken and it would be several days until the replacement part would arrive and could be installed. Warranty wouldn't cover a loaner car, so Autonation covered a rental minivan at their cost understanding how needed this vehicle is to us in our daily lives. David from service did a full check of our Sienna and made sure to communicate with us at every step along the way. He even came out to help my wife carry car seats to and from the Sienna to our rental. In the end, we have a reliable and safe family vehicle backed by local people who we can go to with any issue large or small.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I’ve taken our Tacoma. Thank you.

Professional, cordial and impeccable service. An excellent Toyota service experience every time I?ve taken our Tacoma. Thank you.

Our salesman Jupiter was outstanding, very friendly people, the prices were fair, the trade in value was fair. 2 thumbs down on the actual process. It took us over 7 hours to buy our car because we waited 5 hours just to get into financing. No bueno. It shoulda been a 4 hour deal tops.

They gave me a coupon discount and what they charged was still way too high.

Good, service department had some computer issues and still handled everything very well.

Great experience with the salesman, sales manager & finance manager. All friendly & personable. Didn’t get what I hoped for my trade, but more than expected. Will buy from AutoNation again.

2nd service on vehicle and as happened last time it takes at least 2 weeks to get in for service work and it is always a pain to try and get anything done. Never had that problem with any car I have ever needed service done before.

The staff at AutoNation was very helpful & knowledgeable but not pushy. We appreciated that!

I took an appointment before a month ago for car inspection. The sensor was not working, noise from the back, and air tire is low, and they took the car and inspected. The price was very expensive and did not follow up what is going on with my car or specifically they didn?t not check the car very good.

Matt is on it . He knows what he is doing and speeds the whole process up.

Fair pricing on services.

Overall pretty good. Quick. Good communication. My insurance adjuster, however, told me I was charged over list price for parts of about $176.00

Fast service, very easy to talk to, communicated all the things my truck needs and if it needs to be done now or could wait.

The service guy who checked me in was very personable and answered all my questions. I felt like I got excellent service

Tire pressure were adjusted ... and they left them different as the invoice indications. When I called to asked, the person said it was ok, no problem... IF you want we can adjust them. So, before the service they were all at 36 and now they say it is fine to be ay different pressure every tire ?????

Bought a brand new Toyota with Platinum warranty that expires 12/2021...have been fighting with the service department SINCE JUNE 2020 to get the water pump fixed...and even though we have paperwork to prove the work is covered, we are told "our warranty doesn't exist" "our work isn't covered" "the work needs pre-approval" we are told to drop truck off...so wasted an entire Saturday only to be told that "warranty people don't work weekends"...we will NEVER do business with them again!

Had great experience buying a new Tacoma With sales person James Hansen. This was my first new vehicle, did'nt know what to expect. Enjoyed the process with James! Jason B. the finance person was great! Never felt pressured.Overall had a great experience getting my new Taco!Highly recommend Auto Nation Spokane!!

Service was great, I was well informed through the whole process and waited for my service to be done. Masking and social distancing were great and they COVID sanitized my SUV after service.

I brought my 2016 Tundra in for its scheduled appt on Wednesday 01/06/21 David at the service dept checked me in and Jeff took delivery of it for its service. As usual the experience was friendly and personable, with David keeping me up to the minute on what was going on, answering my questions and such. I received my truck back in a timely manner and everything is running smoothly as I have come to expect from AutoNation Toyota! Every one at this dealership has been a pleasure to work with! This was the first vehicle that I have purchased for myself since 1992 and I do love my truck! Matter of fact we were so happy with my experience that 6mo later my wife bought a brand new 2019 camry and loves it! Thanks guys!

Whenever I go to the dealership with or without an appointment, the personnel I interact with always make sure that my needs are well catered for to my satisfaction and within a reasonable time. I have been having my car serviced here and do have no complaints.

30K checkup, David (Service Agent) was extremely helpful and courteous. Walked me through every step, explained my options, thoroughly answered my questions and kept me updated throughout the process. I have always received very good support from AutoNation Staff (service dept.) but David was the most professional agent ever. Excellent communicator, friendly and knowledgeable.

I was interested in buying a car and I set up an appointment with rodney who I had been emailing for a couple days. i walked into the store and we sat down at his desk to start the paperwork. y

My husband and I love our new 2021 Rav4. Our experience at AutoNations was very good. Our sales representative Jupiter was exceptional! He helped us at every step. He answered all our questions, and even helped us with our paper work. As seniors this was very much appreciated. We would highly recommend AutoNations Spokane Valley. Our grandson also bought a brand new vehicle from this dealership( A 2021 Toyota Tacoma). He was also pleased with his experience. Thanks Jupiter! And AutoNation!

they were very prompt and had everything ready when I got there. I got a great car at a great price and they made it easy :)

This is a dishonest store. I was led to believe I would get a Costco Auto Program price and drove 200 miles to get to the store to buy the car. When I arrived they told me I was getting the Costco price. I found out later they did not honor the Costco price. I would stay clear.

I have been looking for a new truck and have had a hard time finding the exact package that I want. I, like many other people I'm sure, have had to turn to the internet and extend my search area further and further to find what I would like (at a fair price of course). I finally found a truck that met my criteria and it was listed at a fair price. I contacted the dealer and explained I was out of town and would need to have the vehicle shipped. I know this is a very common thing, but still wanted to make sure they were familiar with the process. I was told, "Of course we're familiar with the process." Obviously I would be on the hook for the transport fees, and since I am not able to be there in person for the document signing purposes, I was notified that I would have to use a notary service that could come to my house and take care of that aspect (at a fee of course), but I understood that and had no issues with it. So after receiving the email with the quote of the price for the truck, plus the $1800 transport fee and $400 doc signing fee, I was informed that a discount of $2830 that was included in the quote for the vehicle would not be applied for me since I am not close by. So not only does it cost me $2200 more than if I lived close and could simply pop in to get it, it was going to specifically cost me $2,830 more as they were revoking a discount that is available to everyone else interested in the truck, a discount that is advertised on the internet for all to see and take part in. I literally am being discriminated against because of my geographical location. Nevermind the fact that I was willing to pay the extra $2200 more it was going to cost me just to physically obtain the truck versus someone that lived close to their location, which is entirely based on my decision to look far from home...now they are raising the price AN ADDITIONAL $2830 for no apparent reason I could find, other than to further slap me in the face for not being able to find a truck similar closer to home. I spent a decent amount of time getting to this point (finding the truck, speaking on the phone several times with sales associate, obtaining a formal quote), and am absolutely appalled that they would even attempt to treat a viable customer with such contempt rather than simply appreciate being able to sell a vehicle at their asking price without even a bit of haggling on my part. Let alone the willingness to pay $2200 on top of the sale price of the truck. No problem, I will gladly take my excellent credit and hard earned money somewhere else that it will be appreciated. I truly hope they are forced to correct these horrible business practices as a result of more people avoiding them and allowing them to see the error of their ways.

We had a great experience leasing a 2021 Toyota Tacoma. Bob Bittenger and Mike Workman provided excellent customer service! The process was easy and we are so happy with our new Tacoma. They helped us with all the accessories we asked for including quickly scheduling the purchase/service of new rims and tires etc. We will recommend to our friends and family.

Service advisors are terrible. They’re snakes.

Service was quick and friendly. The facilities were clean and welcoming.

I known Matt in service for over 16 years. He is great and you are very fortunate to have him on your service team. Thanks Matt for all you do.

I found excellent and timely service as always. My experience has always been great.

I have been working with James Brown for almost a month before finally landing the car of my dreams! He has been extremely helpful in ensuring my needs/wants were met and consistently followed up with me as (what felt like so much) time passed by. Was informed a '21 Hybrid RAV4 XSE had arrived and I booked an appt with him for the next morning. Arrived and was taken care of through each and every step of the buying process (~5 hours... although I felt they have an extremely efficient workflow). I understand this was a busy time of the year for them, but in terms of customer service--did not feel pressured, had all of my questions answered, provided thorough explanations through every line item/package deal and I could genuinely tell they were ensuring everything was tailored in the best interest of the client. Everyone is extremely personable (including individuals who I did not have direct interactions with during this process) and I instantly felt a sense a "family" from the sales side all the way to the service side! So, thank you James, Ryan (especially you!), and Matt (and anyone behind-the-scenes) for your stupendous service AND taking great care of me.

Jupiter and team were great! Just the paperwork work process took forever!

Excellent service, excellent recall notifications and corrective service, clean spacious waiting room.

Prompt, courteous, thorough service. Very impressed with Auto Nation!

I had totaled my car and was really shook up about the whole situation. Sakeleanna was so kind, gentle and understanding of what I was dealing with. No high pressure sales! Jon in finance made wonderful recommendations on what warranties made sense for the used car I was purchasing.

I highly recommend AutoNation if you’re looking to buy a new car! The sales team is very good at what they do and are very kind! They make the process of buying a car a breeze!

I liked the service that I receive when I visit Toyota, except that my car does not get washed. Toyota should bank on this, as Honda does a great job servicing and cleaning customers? cars. That shows they care. I will probably buy my next vehicle from them.

super staff, no hassle pricing, very clean facilities, best car buying experience ever!

TOYOTA SERVICE:: We are leasing a 2020 Highlander. The first month we had it the clear bra door guards started peeling off and the seat belt stopper came completely off. I called to make an appointment and they got me in fairly quickly. I made my appt for 9:30 specifically so I had time to drop my step son off at school. When I arrived at 9:30 they couldn’t find my appt. When they finally did, they let me know it was made for 8:30 instead. They let me know it was going to take most of the day to fix the door guards. So I had arranged a ride and dropped my car off for the day. They called less than two hours later and let me know they didn’t have the supplies needed to fix my door guards and they had to order the seat belt stopper. (Why was this not arranged when I made my appt?) They let me know they would call me in 5 days to reschedule my appointment when the parts came in. Three weeks later I hadn’t heard anything. So I called to check in. The parts still hadn’t been ordered. The receptionist transferred me to Andrew, who ordered the parts and let me know he could get me in as soon as the next day. (Andrew has been an angel through all of this) I arranged another ride since it was going to take most of the day. When I arrived for my now second appointment. I dropped my car off, they had all the parts and it was even done sooner than expected! When I came to pick my car up I walked around to check the door edge guards and they all looked great! I sat in my car and turned it on I went to put my seat belt on. Unfortunately, they forgot to lift the seat belt buckle itself above where they put the stopper so my seatbelt was unusable. I turned my car off and walked back into the service center to find out all of their techs had gone to lunch and no one was available to help me. The gentleman asked me to wait 45 minutes until they all returned. I had no other option since I didn’t have a working seatbelt. About 15 minutes later someone asked me to show them that was wrong with the seat belt. I pulled my car back into the garage and showed them. The man took the belt and tried jerking it up repeatedly like it would eventually go back to the right side of the stopper. On my brand new car.... We went back inside to see if the shop had the part to just quickly replace it. They didn’t..... So they ordered the part (again) and told me they would call me for another appt. They then asked me if I wanted the seatbelt stopper removed?? Obviously it’s the law and I need my seatbelt functioning to drive my car... the same man that was jerking the seat belt around took my car back over to the shop to have it removed. When we pulled back into the service garage he was speeding and not so gentle on the breaks as he pulled in. (Mind you this is hybrid, it has get up and go but it’s a big SUV not meant to be driven like a sports car. When you’re driving someone else’s car you should probably treat it very gently....especially in a professional environment....) So I’m now scheduling my third appointment for a VERY simple fix. I’m not having mechanical issues. No big body work done. Just a few very simple fixes that has taken 3 appointments to get done. I’ve had people ask me about my experience getting my car serviced here because they’re looking for a Toyota dealership to get their car fixed. I can’t say I can send my friends and family here with a good conscience....

The staff is very friendly and helpful in finding the right highlander for us.

We lost one of our keys for our Rav 4 and we?re replacing it. Although the new key was expensive, the service was great. We knew how much time it would take and the staff was friendly. In fact one employee offered to get our car from the parking lot and back it into the garage bay so that we wouldn?t have to walk in the rain and get wet while finding the car. Very considerate.

David gave timelines for repairs, explained what was needed and followed up periodically until service was complete.

Thank you for your assistance all of your people were outstanding

Bought a new venza. great service. Jimmy was great